NK Motors Bewertungen 37

I'm adding to my review that I posted 6 days ago. That post explains what's happened.
Mr Murdock emailed me in response to that post. He was displeased that I'd questioned if he'd lied to me, he said he considered that to be slander. I refuted slander because I'd merely stated the proven facts, that Burton Kia had repaired faulty wiring on my car and provided a report. I emailed that report to Mr Murdock who replied telling me there'd been no fault on the car and that Burton Kia had only performed an 'update'. I questioned if he was lying to me, or was he saying that Burton Kia were lying to me? Was a fault repaired or not? I did remove that section from the post (as he requested) in the hope he'd be reasonable about compensation.
I'd accept £1000. That's for failing to perform a diagnostic check which resulted in selling me a car with faulty wiring (which I'd never have bought if I'd known ) and the distress and inconvenience caused by that and other issues. He doesn't agree, hence this further post.
I'll now try the Motor Ombudsman. I still hope to reject the vehicle for a full refund despite the 30 days having expired, because I can show that I put my request in writing to Mr Murdock well within that timescale. He denied me that right claiming there was no fault (which of course there was.)
In fact, Burton Kia explained that a bulletin had been issued to all dealerships to ensure this wiring fault was fixed.
He did offer to check the vehicle. As if I'd want that when he was disputing the fault.
Burton Kia subsequently repaired and lengthened the broken wiring, diagnostics then showed no fault present.
If only I'd stuck with Motorpoint. A terrible time with this company, which I truly didn't need following the death of my Husband.

Beverley Webb

I am extremely disappointed with the aftersales service I have received from NK Motors Kia (Chilwell).

I collected my vehicle on 22 May 2026. On the day of collection, I reported wheel arch trim issues on the front left and rear left side of the vehicle and was advised that replacement parts would be ordered.

A few days later, I also discovered an issue with the driver side door trim and reported it to the dealership, providing photographs.

Since then, I have sent multiple emails, followed up several times and escalated the matter to management. I was advised that the aftersales team would contact me regarding the repairs, but no contact has been received.

As of 18 June 2026, I am still waiting for a meaningful update or resolution. After nearly four weeks, I have completely lost confidence in the dealership’s ability to provide effective aftersales support.

My biggest disappointment is not the issues themselves, but the lack of communication and follow-up throughout the process. Customers should not have to repeatedly chase for updates on issues reported from the day of collection.

Yesterday I collected my new EV3 from NK motors Derby. Auran as usual did his best and gave me a good deal and was able to take delivery within a week. Now on my fifth Kia and Auran worked his magic again. The team at NK Motors are so friendly and listen to customers requirements and are always able to work through any issues calmly and efficiently.

I purchased a vehicle from NK Motors Long Eaton last year. The sale of the car was perfect, as you would expect it to be. The staff were helpful & the car was ready as promised on the date arranged for collection. It is the aftersales & the communication that let this company down.
After a few days of having the car, we noticed that the passenger door didn’t lock & we had a leak. I did get this booked in & the car was with them for approx. 2 weeks as the locks got fixed & the thermostat/coolant was replaced. I had the car back for 4 days & noticed this was still leaking. I was advised to take it back in however with them carrying out the repairs at the Chilwell branch, they knew nothing about it as there was no communication between branches.
The car was with them for a total of 8 weeks resulting to it then needing a new battery as it was just sat there & every time I called I would get a different reason/excuse as to why it wasn’t ready. I was promised call backs that never came & it was just a very exhausting situation to be in.
There is no communication unless this is chased. I also had to chase up my log book which was not received but again, there was no communication to tell me that this had been done therefore because it had been longer than 6 weeks, I had to pay £25 for a replacement logbook that I didn’t even know was missing.
I had a year’s warranty on the car which at the time of the sale, sounded amazing. However, if anything is wrong, you are waiting at least 6 weeks for an appointment & then the x amount of time that they have the vehicle for as it isn’t fixed straight away or when they say it will be. If anything was wrong with my vehicle within the warranty period, I ended up taking it to my regular garage & paying for the work to be repaired & received it back the same day as paying for this to be taken somewhere else was just much easier then having to go through the whole experience of dealing with this company again which is really disappointing as you have the warranty there for a reason but it just wasn’t worth using.
I honestly wouldn’t recommend this company & would not buy from them again which is a shame as I had high hopes for them originally with it being a new branch that had opened.
I just wish the communication was better & they told you the truth rather then each staff member giving different excuses.

Auran Sharma is a very apt salesman, not only is he extremely helpful but also goes that extra mile to ensure you get a fair deal not only with your trade in price but also your new buy.

Auran is a lovely person to deal with not your typical pushy salesman, Auran allows you time to look at the cars and make up your mind. Then when it comes to actually buying the car he will ensure you get the best you can for your money. He guides you with extras and his recommendations are always genuine.

Absolutely impossible to contact their service department, phoned at approx 10:30 got an answerphone, left a message no reply by 14:30. Phoned again was told by receptionist he would go and tell them to ring me, no phone call at 17:30 ,not the first time I have not been able to contact their service department. This is a shame as I have had a very good experiences with them up to now. They are letting themselves down.

Told my insurance company it was £7000 for repairs and will be total loss. Got parts list from bodyshop. wouldnt show what part prices were or tell me what parts are for. E.G listed was "nut, nut, nut, bolt, particle filter, rear bumper, badge" yet there was no physical damage to the car. Went down to garage to inspect vehicle myself and alot of the "damage" reported by them wasnt actually true. Honestly annoyed at this as it was to be a trusted and authorised garage by my insurance company. also there seems to be extra milage on my car. roughly 200 miles extra. disappointing. will be avoiding this company in future.

I recently took my car to NK Motors for an MOT, which it failed due to needing two new front tyres. That part was completely fair and expected. What wasn’t fair, however, was the initial quote I was given: £465 for the replacement.

After questioning this price, I was told they would “see what they could do.” Just six minutes later, I received a call back offering the same work for £375. A £90 drop in such a short space of time doesn’t inspire confidence, it raises serious concerns. It strongly suggests that the original quote was inflated, and only reduced once challenged.

Even at £375, the price remains noticeably higher than well-known tyre specialists, which makes the situation even more frustrating. Customers shouldn’t have to negotiate or push back just to receive something closer to a reasonable price.

This experience has unfortunately cost NK Motors my trust and my future business. Fair and transparent pricing should be the standard from the outset, not something customers have to fight for.

I'd just like to say that I've never before experienced such a kind and caring sales person who went above and beyond to make me feel important not just to sell a vehicle but treated me as a friend. He was honest and didn't put any pressure on. Whatever decision I made, he supported me, so thank you massively Auran from the the Derby branch, I'm loving my new vehicle.

Wish I looked at reviews before, nothin but problems and they don’t care about warranty work and say just call Kia direct if you have a problem. On hold for average 30 mins each time I call them! It’s all about selling and up selling service plans. Left a valuable person with out a car

The sales rep who sold me the car promised, as part of the sale, that they would include a service and repair a number of scratches. When I collected the car, the service had not been carried out and not all of the scratches had been repaired. This meant I had to revisit and sit for two hours while they finally completed the scratch work.
All staff backed the sales rep (Ali) even though he admitted to promising the service, and because it wasn’t in writing, they told me there was nothing they could do.
When complaining to the manager, Simon, all he did was offer me the option to purchase a service plan, which would cost more than a local KIA dealership (great customer service). To add insult to injury, five weeks after the purchase I received an email telling me the service was due and asking if I would like to book the car in to have this carried out (talk about rubbing salt into the wound).
All I can recommend is that if you deal with this garage, make sure everything is in writing and do not pay for the car until you are completely satisfied with everything.

These guys are a bunch of lier s, sold me a car ,took a £500 deposit, knowing there was no car to sell me, told me the car got damaged to ns doors i asked for pics , they sent me another car which was damaged to os, total different car wouldn't buy off them please go somewhere else why take a da deposit and hold for a week car dealers they call themselves, it should be rogue traders, plus I lost £212 on train fares. And also the car is just passed its mot its on gov site have have proof , emails, pics , just had a email, today after speaking to Simon,27th Feb, still can't tell me me about false pics of car, the was described a as a lot of structural damage, .now the car there saying it was sold on , repaired , mot in a week, I thought i was getting some were speaking to Simon, I like , some people put your trust in these guys ,

I purchased a second hand car back in August 2025. On the test drive there was a knock, which we were assured would be sorted before we collected, after a service. Once collected the knock persisted. After returning at least 3 times, countless phone calls, lots of chasing and finally a new steering rack, the car is fixed. This was January 2026.
The 3 month warranty was up and I'd barely had the car so requested a fresh warranty. We've been courteous, understanding and polite throughout. Sadly we were given excuse after excuse as to why we were waiting for the new warranty. Finally after considering contacting Trading Standards because we felt we'd come to the end of the road, they issued the warranty.
The sale was very smooth but the aftercare a very steep, upward struggle.
Such a shame because the staff were very pleasant.

The five star review reflects the setting for buying a new car at NK Motors, Derby and the staff member we worked with. Auran Sharma gave best care to ensure our needs were met in both purchasing the new car and arranging to offer a good price for the existing car. We were grateful for the smooth transition to the new vehicle and would like to say Thank You for your support.

Was a really good experience from start to finish.

My 2019 Sportage experienced an engine management light illumination, which did not immediately impact its performance. As the vehicle was also due for its MOT, I scheduled an appointment. However, I was informed that due to high demand, no waiting appointments were available, necessitating the vehicle to be left for the entire day. Consequently, I booked the MOT for December 11, 2025, with the understanding that the fault would be addressed prior to the inspection.

Subsequently, my vehicle was at another body shop for a wing repair following an incident. I received notification that the repair would not be completed until Monday, December 15th. I promptly contacted NK to relay this information. I was advised that this was not an issue, but due to their busy schedule, the vehicle would still need to be left with them possibly for the week. The body shop graciously agreed to deliver the vehicle to NK.

I consistently find Jane at the service desk to be cheerful and engaging, which contributes to a very comfortable environment. The other staff members are consistently polite and professional, further enhancing the customer experience. My previous Sportage purchase from another dealership proved to be an unsatisfactory experience. I have learned from this and my next Sportage will be acquired from NK Derby. I note that a charge has been introduced for loan vehicles, which is a minor disappointment as I prefer not to use public transportation. I give 5 stars because I feel like a valued customer.

Thank-you to Auran Sharma and the team at Kia Derby.
After looking at a large number of brands and getting poor levels of service from sales staff elsewhere, it was an absolute joy to find someone , who was prepared to listen , advise and treat my wife and I with genuine courtesy and care. We decided on a Kia Sportage and I have been driving for a month before I decided to do this review to get a real feel for the car.
Nothing was too much for Auran and the handover team at NK Motors.
The car is amazing, it drives a dream and I feel confident that I have made the right purchase and even more, that I went through NK Motors and Auran. Other dealers could learn a lot from the team here.
From our first visit, to picking up our car nothing has been too much trouble. Time was taken to let us test drive the car. Time was taken explaining the working of the technology inside by the hand over team and even then Auran came to see us off.
Thank-you for making the purchase enjoyable and special for us. I will definitely recommend NK Motors and their staff and more so , Auran, for good old fashioned care and service that is all too often lacking these day.
Well done to you all

Brilliant experience purchasing my car this week 17/12/25 Seat ibiza fr . Mike from the Sheffield dealership was excellent, super friends and helpful no matter what time of the day he was able to get back to me with my questions and help me asap with everything. 10/10 customer service. Everyone in the dealership were lovely and couldn't have done more for me. thank you all so much!

Problems from the start. Electrical issues. They made me feel I was causing the issue. Eventually got my money back.
Huge disappointment !!!