My nuby rapid sterilise had stopped working after only a short period of time from purchase. I reached out to contact the nuby enquiries line to get help with this. After sending over my videos of pro... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
The cooling part of the Nuby is unbelievable- honestly makes the night feed so much easier. We were sceptical at first but it really is a life changer. We had a small issue with the lid of the Nuby fl... Mehr ansehen
Unternehmen hat geantwortet
We were recently bought a sit me up - little hops and rainbow drops, this was bought as our daughter is our rainbow baby and was gifted early as an early baby loss awareness gift. Upon opening, we rea... Mehr ansehen
Unternehmen hat geantwortet
Great products for mum and babies. From their mystery boxes, walkers to their breast pumps. Every product has exceeded our expectations and will be continue to buy from Nuby (possibly just Nuby produc... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Way back in 1970 (when flares were a thing), Nuby started out in the USA as a little family-owned business. Fast forward to today, and we’re helping families in over 155 countries do life. Nuby UK joined the party in 2009, and thanks to a lot of hard work (and a bit of magic), we’ve become a leading baby accessories brand in the UK. We’re first to the party when it comes to new ideas, bringing real world solutions to the table without making parents break the bank. And we do it all with a big dollop of our trademark humour and relatable brand personality. In short, we’re masterminding magic for babies.
Kontaktinformationen
Unit 13, NE35 9PZ, Boldon, Vereinigtes Königreich
- enquiries@nuby.com
- www.nuby-uk.com
4,5
Hervorragend
3506 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
They were fast at responding to my…
They were fast at responding to my issue and dealt with it same day, very helpful when I had a couple of questions I wasnt too sure about.
13. April 2026
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Great response time and amazing…
Great response time and amazing customer service
9. April 2026
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Customer service were spot
Customer service were spot on with an issue I had, they were quick to respond and solved the issue straight aware. Can't fault Nuby at all
9. April 2026
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Great what the product can do however…
Great what the product can do however the measurements inside the flask are wrong 5oz fills 6oz in my MAM bottles, the temperature is basically cold by the time my baby gets through 1 oz it will be cold. I use aptamil anti reflux milk and the formula is very runny and usually when use just kettle the formula is very thick which is how its supposed to be. Shame really amazing idea if they just fixed those issues would be great. Great insulator flask though x
5. April 2026
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for leaving us a review. As with all manufactured products, the RapidCool graduation guide has an allowed tolerance of +/- 5%. Additionally, there are potential tolerances in the measurement graduations of baby feeding bottles.It’s therefore possible that the combination of flask and bottle tolerances, along with user measuring technique, could mean flask and bottle measurements may appear inaccurate.
We would be grateful if you could reach out to our Customer Service team (enquiries@nuby.com) so that we can investigate this issue and provide further support.
Fast delivery
Fast delivery. However the item was left in my front garden (couriers issue not Nuby) I contacted them the next day and Marie resolved my issue instantly. Definitely recommend ☺️
2. April 2026
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Marie".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Broken Rapid Cooler
Broken Rapid Cooler broken after 6 month of used. Didn’t get to use it for my first child due to a baby Breavement brought for them. So my receipt expired even though it was in used to October 2025 with my rainbow baby and quite disappointing by the service. Everyone seem to getting replacement must be that bad batch of rapid cool.
26. März 2026
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
We’re very sorry to read your review, and truly sorry for your loss.
We completely understand how disappointing this must have been, especially when you were finally able to use the RapidCool. Unfortunately, as the warranty had expired at the time the issue was reported, we were unable to offer a replacement on this occasion.
We appreciate your feedback and are sorry for the frustration caused.
I was so happy with my customer service…
I was so happy with my customer service thank you so much for everything
26. März 2026
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Fantastic customer service from Nuby
Fantastic customer service from Nuby, especially Marie. Issue resolved quickly. Great products.
23. März 2026
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Marie".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Customer Service
Marie in customer service was excellent! Really helpful, timely communication and resolved my issue. Great customer service!
12. März 2026
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Marie".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Nuby UV Steriliser
We purchased the UV Steriliser as recommended by a friend. I always thought Nuby was a good reliable brand so was willing to pay that bit extra. I breastfed my baby for the first 5 months so the steriliser wasn't being used that much for the first 5 months, we started using more often once he went onto bottles. My son turned 1 on 23rd December and by mid December the steriliser stopped working. I have checked fuse, tried different sockets etc but it just completely stopped working. I emailed Nuby to advise them of this and because I no longer had the receipt they did not care about my issue. And told me they only have 12 month warranty. I expected a lot more from Nuby, the item was not cheap. I am expecting another child on 4th April and will have to purchase another steriliser. Certainly will not be wasting my money on another one of these
16. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
We’re very sorry to hear about your experience and understand how frustrating this must have been, especially as you prepare for the arrival of your new baby. As the product is now outside of our 12-month warranty period and we’re unable to verify the purchase without proof of purchase, we’re unfortunately unable to assist further on this occasion. However, we do appreciate you taking the time to share your feedback.
Best customer service
Maire in customer service made my experience so easy nothing was a problem and she got my issue sorted so quickly …
31. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Marie".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Excellent customer service team.
26. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Fantastic customer service and lovely…
Fantastic customer service and lovely products for both my girls.
20. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Fantastic customer service
The product stopped working, emailed customer service and a replacement was sent immediately, fantastic customer service.
19. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
I had a query and it was answered and…
I had a query and it was answered and corrected practically straight away.
So professional, and couldn’t do enough for me as a customer.
Amazing company 😊
13. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
We bought a Nuby Ball Spiral Toy from…
We bought a Nuby Ball Spiral Toy from Aldi, and when we got home we discovered the base was missing. I reached out to Nuby Enquiries and after sending them a copy of the receipt, they sent out a base to us. Our son loves the toy and we are very grateful to Nuby for completing it for him.
12. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
5 Stars
Unfortunately my RapidCool lid was not working, Neil Armstrong at Nuby was fantastic and so helpful, he arranged for a replacement lid to be sent out. It arrived very quickly and works perfectly. Thank you so much!
11. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Neil".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Purchased a Nuby rapid cook after…
Purchased a Nuby rapid cool after hearing such great reviews unfortunately the lid wasn’t working. I contacted customer services who resolved the issue super quick! Really pleased! Thank You 😊
9. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Really good customer service
Really good customer service and have replaced faulty product quickly. Delighted.
5. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Feeding revolution!
The Nuby products have made feeding time so quick and easy. I started with the RapidCool and couldn’t resist adding the rapid hot and rapid steriliser to my collection for extra convenience. The customer service team were really helpful when I had a query about a product. Would definitely recommend!
4. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.