My nuby rapid sterilise had stopped working after only a short period of time from purchase. I reached out to contact the nuby enquiries line to get help with this. After sending over my videos of pro... Mehr ansehen
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Das sagen Bewerter
The cooling part of the Nuby is unbelievable- honestly makes the night feed so much easier. We were sceptical at first but it really is a life changer. We had a small issue with the lid of the Nuby fl... Mehr ansehen
Unternehmen hat geantwortet
We were recently bought a sit me up - little hops and rainbow drops, this was bought as our daughter is our rainbow baby and was gifted early as an early baby loss awareness gift. Upon opening, we rea... Mehr ansehen
Unternehmen hat geantwortet
Great products for mum and babies. From their mystery boxes, walkers to their breast pumps. Every product has exceeded our expectations and will be continue to buy from Nuby (possibly just Nuby produc... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Way back in 1970 (when flares were a thing), Nuby started out in the USA as a little family-owned business. Fast forward to today, and we’re helping families in over 155 countries do life. Nuby UK joined the party in 2009, and thanks to a lot of hard work (and a bit of magic), we’ve become a leading baby accessories brand in the UK. We’re first to the party when it comes to new ideas, bringing real world solutions to the table without making parents break the bank. And we do it all with a big dollop of our trademark humour and relatable brand personality. In short, we’re masterminding magic for babies.
Kontaktinformationen
Unit 13, NE35 9PZ, Boldon, Vereinigtes Königreich
- enquiries@nuby.com
- www.nuby-uk.com
4,5
Hervorragend
3506 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Broken nuby sterilise
My nuby rapid sterilise had stopped working after only a short period of time from purchase. I reached out to contact the nuby enquiries line to get help with this. After sending over my videos of proof. I recieved a brand new nuby sterilise unit which arrived the following day! A lady called Vicki was dealing with me. I an supper impressed with her customer service and how fast a replacement has been sent out. Thankyou again from one stressed out mummy 🤗
22. Oktober 2026
Bewertung ohne vorherige Einladung
Thanks Marie from customer service for…
Thanks Marie from customer service for resolving my query.
16. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Marie".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Really good customer service
Really good customer service, Vicki resolved our issue swiftly and smoothly.
22. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Vicki"
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Great customer service
I had a great customer service experience when I had to return an item for replacement. Very prompt response to my email and the replacement item was sent quickly.
16. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Extremely helpful sent part i needed so…
Extremely helpful sent part i needed so quickly class customer service.
20. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Great service
Emailed as out of stock of an item. Replied almost instantly, sorted out a replacement and received in the post the next day. Great service
19. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Started off bad but Nuby rectified
Initially had an issue, with a lot of backwards and forwards the issue is finally resolved. I did give the company a 1 star rating but as they have now resolved my issue I have since updated my review as this is the correct thing to do since the issue has since been resolved.
14. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for sharing your feedback. We are sorry to hear that you have been disappointed with your experience.
We take all concerns regarding product quality and, in particular, the safety of our products very seriously.
When you initially contacted our customer service team, you advised us that you did not have proof of purchase. This made it difficult for us to verify the original purchase details and determine the appropriate next steps in line with our procedures. We note that you have since mentioned that the products may have been purchased through an Amazon wishlist, and we would welcome any further information that could help us establish the purchase details.
We are sorry that you feel your concerns were not adequately addressed. Please be assured that reports of potentially faulty or unsafe products are taken seriously, and we would welcome the opportunity to review the matter further.
We invite you to contact our customer service team again, providing any available information regarding the original order, so that we can look into your concerns further.
Kind Regards,
The Nuby Customer Service Team
Vicki was extremely helpful resolving…
Vicki was extremely helpful resolving an issue. The nuby steriliser is brilliant, great when out and about. Couldn’t be without it!
14. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Vicki"
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Great customer service
Great customer service - quick response to resolve my issue
7. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Little Hops and Rainbowdrops sit me up
We were recently bought a sit me up - little hops and rainbow drops, this was bought as our daughter is our rainbow baby and was gifted early as an early baby loss awareness gift. Upon opening, we realised the rainbow was missing, I emailed NUBY to ask where I could purchase this seperately and they have sent one in the post for free 😭!!! Nobody will ever understand how much these small gestures mean. I'm so thankful. Also, it was dispatched the same day of the email reply!! Thank you so much NUBY 🩷🩷🩷
12. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Great customer service
I contacted Nuby as my husband damaged the lid of our rapid bottle (don't put it in a microwave steriliser!!)
They responded quickly and are sending a replacement out. Fantastic customer service
12. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Mollie customer service
Mollie was so helpful through customer service resolving my issue with my rapid cool digital lid a replacement was sorted!!
thank you !!
12. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Mollie"
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Great customer service
Great customer service. Very helpful and efficient. Mollie was lovely. Thank you
12. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Mollie"
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
An item was out of stock
An item was out of stock, so I contacted Nuby Enquiries who found one for me at head office and sent it out. Much appreciated.
8. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Absolutely love the Nuby RapidCool
Absolutely love the Nuby RapidCool! It has been such a lifesaver when I’m out and about with my baby, making it so much easier and quicker to prepare a bottle when we’re away from home. It’s honestly one of those baby products I didn’t realise how much I needed until I had it!
Unfortunately, the lid on my flask popped out, so I contacted Nuby’s customer service. I was so impressed with how quickly they responded and how helpful and kind they were. Mollie arranged for a replacement lid to be sent out with absolutely no fuss or issues.
It’s so refreshing to receive such brilliant customer service, and it has made me even happier with my purchase. Thank you, Nuby, for such a fantastic product and for taking such good care of your customers.
And a special thank you to Mollie for her professionalism, kindness and prompt responses, and for getting the issue resolved so quickly and effortlessly. It really is appreciated.
8. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Mollie"
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Amazing customer service
I contacted regarding a item that I had purchased off Amazon, a piece arrived broken and Amazon were not really willing to support and offered me a £1 refund however the item was unusable, so I contacted nuby and they were able to send me a replacement part very quickly amazing customer service.
8. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Really pleased with the response from…
Really pleased with the response from Nuby regarding an issue I had with my RapidCool flask. Unfortunately, the flask had started to develop rust inside, so I contacted Nuby and sent photographs of the issue.
Although I no longer had the original receipt, I was able to provide a bank statement confirming when and where the product had been purchased. Nuby were very helpful and arranged a replacement for me without any hassle.
I’m really pleased with how quickly and professionally the matter was dealt with. It’s so reassuring, especially when using products for your baby, to know that a company genuinely listens and resolves issues when something goes wrong.
Thank you, Nuby, for the excellent customer service and for resolving the matter so positively. I’m very happy with the outcome!
8. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Amazing customer service!
I really needed new seals and they had been sold out on the website for a while. I contacted customer service to ask when they thought they'd be back in stock, they weren't sure when they'd be back so they offered to send me some from their HQ for the same price as what i would pay on the website! They contacted me back within an hour and I couldn’t be more happy!
7. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Excellent customer service
Excellent customer service, replaced broken thermos flask in a couple of days 🙂
7. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Great experience
The cooling part of the Nuby is unbelievable- honestly makes the night feed so much easier. We were sceptical at first but it really is a life changer. We had a small issue with the lid of the Nuby flask, contacted Nuby, and they dispatched a replacement the same day that they replied to my enquiry. Massive thank you to Marie K in customer services.
5. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Marie".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
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