SuprNation Ltd 

Deposited 500, all lost, there was writed 10% cash back friday night , few ahours later get my account blocked, because i had account them in duelz, thats why i got blocked..

Here we go again after withdrawing 50 yesterday and 70 went in my account instantly withdrew 500 and 500 still waiting why so long you asked me time after time for documents 4 times I sent them in no doubt they'll try something to not pay not that there is anything unbelievable I'll update once I receive my winnings.

I have been trying to withdraw my funds but the casino is deliberately stalling. They asked me for a bank statement, but my bank (NatWest) confirmed they cannot issue a statement covering the dates of my deposits until 19 September. I provided the official transaction history instead, which clearly shows all my deposits via Trustly on 1, 2 and 3 September.

Despite this showing the exact same information as a statement, the casino is refusing to accept it. This is causing unnecessary delays to my withdrawal and goes against fair practice and their licensing obligations.

If they do not resolve this soon, I will have no choice but to escalate to their regulator and ADR service.

Is there anyway to contact someone when you've got a withdrawal pending because it seems impossible

This Company is a scam. The wagering requirements before you withdraw is astronomical. Take you money, forfeit bonuses if you press wrong key, while frustratingly trying to withdraw money 💰 where it says real money at the top!!! Stay away. Would give 0 if I could

Coming from someone that has played many of online slots please listen to me when I say do not touch NYSPINS!! Over the course of 2 weeks I have deposited roughly 2.5k and the biggest win I accumulated was just under £150. Put it in the category of sites to stay away from

Shocking. Don't waste your money. Greedy. Just closed my account. Needs investigating.

As reported by other gamers this company of crooks accept your deposits but hit you with impossible demands for ID and income verification as soon as you ask to withdraw winnings. I had over £1000 to withdraw but despite providing all the documentation they requested in all sorts of ways, they just kept on rejecting the documents provided and eventually classed the withdrawal request as rejected. I would implore you not to use this gambling site. I have never known of a worse site si keep away. Dont waist your money and be aware they have several sites under different names....ask yourself why?

Terrible experience happily let me deposit and lose 1000s but as soon as you win and try to withdraw got hit with intrusive affordability review. Customer service do not answer your actual questions just a copy paste reply every time and refuse to pay and email final decision
Complete con artist in my eyes and try to make you feel like some criminal.

Waiting for verification of acount that they already paid into making it to hard to get your winnings stay away theifs

Played multiple times lost 1k never won played all big bass sugar rush games got absolutely destroyed in i played max spin 5 pounds a spin every bonus less than 5x lol never seen it felt like im being scammed wont be back

Best casino I’ve used so far .. easy to log in and play from anywhere.. I like the game and the quick payout process they have . appreciated the support team that go above and beyond to assist me about my pending withdrawal .

Sorry to say this but New York spins is not what it all seems. I’ve not want anything. I already deposit 160 quid and this is absolutely ridiculous. They offer you free spins for every spoon that you do but at 10 piece shot it’s not really worth it shockingavoid if you can.

Never gamble on this provider especially (NYSPINS) I won £31000 playing blackjack which I know will take a while to withdrawal as most casinos don’t like paying out. However I was not expecting support to say conflicting things suggesting that withdrawals take up to 72 hours after that, I was told it can be longer for a larger amount. Fast forward three days I get email that my verification I used to get on to the casino that originally had no issues was now rejected and that I needed to upload more verification to process the withdrawal. Furthermore aslong as the account is not verified the funds will remain in processing. The support team are of no help and god knows how long it will take to receive these funds. Just stick to the big bookies and don’t give these scammers your money. PLEASE STAY AWAY

Found this to be among the worst I've used.. never got in front never had a feature in approximately 1000 spins but got 4 with my 10% cash back biggest feature was £6 .. i believe there is many other fairer game to play elsewhere..

Hours and hours and hours.. hundreds and hundreds and hundreds of spins.. you don’t even get a single 5x.. no entertainment value.. no payouts.. no excitement at all.

And if that isn’t enough they change your stake.. you can be happily playing 50p a spin then notice for some reason it’s jumped to £2 per spin without your knowledge.

I have seen no evidence whatsoever that you can win on this casino. So can only base my review on that experience.

Awful, boring and sneaky for changing stakes is how I would recomend this.

Use your brain and look at the positive reviews for this site.. they all have a picture.. they all have never left a review before and they all like each others reviews 😂 it’s pretty obvious they are fake reviews. While the negative review are people who have reviewed a lot of sites and speak the truth..

They are using your own stupidity to take your money 😂

Awful site. Don’t join. Never let me withdraw my money. Took a fortune. Should be closed down.

Another fake company with fake rng just scamming people taking money guarantee no profit, £1000 on £5 a spin 34 different games and only 1 bonus that paid 84.96 worst site I've ever come across STAY AWAY SCAMMERS ALERT !

Bad choice, account blocked whit no reason,and 1682 pounds still to recover,if ever.STAY AWAY, PayPal didn't help either so far. NIGHTMARE you don't need.Finde better casinos .

*UPDATED DAILY*
I'm in my 70s and recently spent time in hospital so mobility is not great. I spent the weekend at a friends who told me about NYSpins so on Sunday morning at around 7am I signed up.
I presume I was immediately verified automatically as I was permitted to deposit and play effective immediately.
I had no issues with the site or games and thoroughly enjoyed playing. At around 10am I had won £1500. I withdrew £1000 and left £500 to keep playing. Around 40 mins later my balance was at £2800 so I withdrew another £2500. I played with the last £300 and lost. I then made a few more deposits (totalling around another £300) and lost so decided to call it a day.

Withdrawals (totalling £3500) showed pending and there was up to 72hrs processing time. I use Paypal so the withdrawal itself should be instant.
I then checked my emails to discover that not only had I received no confirmation of my withdrawals but an hour after my 2nd withdrawal I was asked to verify my account but told I had 30 days to do this.

A little concerned with the timing of this (after withdrawing) I decided to look at reviews and I’ve not stopped panicking since.

My chat and help button on my account had been disabled so I couldn’t speak to anyone.

I emailed yesterday morning but have received no response.

It has taken me a while to get help with uploading my documents but I managed it yesterday evening. They have been accepted and my account says all caught up. I just don’t understand why NYSpins are delaying withdrawals over ID when the Gambling Commission have said this is not allowed. Why not do adequate checks BEFORE permitting people to deposit and gamble.

Even after the verification request by email, I was still permitted to deposit so why not process withdrawals?
The gambling commission was called yesterday and they have noted my concerns and said they will pass these through to the investigatory team. They have also asked me to forward as much evidence as I can through to them which I will do today. At 10am today it will be 72 hrs since I withdrew.

I never write reviews but I am a real person that is extremely anxious and stressed with delays and reading other users experiences. I promise to keep updating this so that users can see exactly what happens from here. I haven’t been able to sleep properly since Sunday and just hope I did not play a scam site....

*UPDATE 1* - Strange email response received from 'Dora' stating the following:
1. The chat availability on 'certain' accounts can depend on 'certain' internal factors.
2. After enhanced verification requests in 'certain' cases, users can still deposit within 30 days despite verification not being fulfilled - Dora avoided mentioning whether the same applied to withdrawals.
3. Their terms and conditions allow them to ask for extra documents to check identity,

I am confused as I already satisfied and passed their extra/ enhanced verification which was a struggle in itself.

*UPDATE 2* - Today the Gambling commission were sent all evidence of this casino's breach of their license condition 17.1.1. After this was sent (and NY Spins copied into the email), I received an email from somebody called 'Dora' - She explained that they were waiting for a selfie of me. None of my other issues were addressed adequately. No reasons/ excuses for allowing me to continue to deposit even now but not processing my withdrawals. I sent her the selfie within an hour. 4 hours later and still nothing despite it now being day 4 of my withdrawal being delayed. I created a complaint with ASKGamblers. Whatever you dom DO NOT sign up to the casino and if you are already a user I strongly advise you to stop playing. I will update again tomorrow.

IMPORTANT - The 5* Review above under the name Kiah is fake. Kiah has a public social media profile under the name Kiah Broadsmith and she resides in Melbourne Australia. Australia banned online casinos like NY Spins many years ago and it is not available there. The profile and review has been reported to Trust Pilot and I hope they look into some of these other quite obvious fake 5* reviews under NY Spins.

*FINAL UPDATE* - NYSpins finally paid my withdrawal (5 days after I made the request) but only after they were put under pressure from being potentially looked into by the gambling commission. SuprPLay is what I consider a scam casino that will do everything they can to avoid/ delay paying you your money. If you encounter an issue like I have, please report them to the gambling commission as the more people that report these crooks, the quicker the gambling commission will have to do something about it. I have closed and self excluded my account for the maximum possible time as I never want anything to so with SuprPlay Ltd again