Orbitz Bewertungen 

This car rental experience was a nightmare!

I am submitting this complaint regarding lack of customer support and failure to honor the contract by Orbitz.

an Orbitz reservation for a Green Motion rental vehicle from September 16 through September 20, 2026.

I booked a car rental through Orbitz from a company called "Green Motion" (a U-Save company) and received an Orbitz confirmation. I also received a separate confirmation directly from Green Motion.

When I arrived at the Green Motion counter, Green Motion refused to honor the confirmed reservation because they said the daily rate on the reservation was too low.

The Green Motion representative contacted the General Manager, who was unable to honor the original rate. She then contacted someone higher within the company, who also refused to honor the original reservation. I was eventually given a vehicle under a new contract as a walk-in customer.

The General Manager told me that Green Motion would investigate the original reservation and get back to me.

I returned the vehicle on September 19. Green Motion did not contact me.

After several additional contacts with Green Motion, I was told that I needed to contact Orbitz regarding the refund.

I contacted Orbitz and explained that I had made the reservation through Orbitz, had received an Orbitz confirmation, and had paid Orbitz for the original reservation. I requested that Orbitz resolve the refund for the original $96.31 reservation.

Orbitz told me that it first needed to contact Green Motion. After another three days, Orbitz told me that it was unable to issue the refund.

I then continued contacting Green Motion and was eventually escalated to the Director of Operations. He investigated the matter and subsequently emailed me stating that he had approved the refund.

My complaint with Orbitz is that I booked and paid through Orbitz and received a confirmed reservation from Orbitz, yet when the rental company refused to honor that reservation, I was unable to get the matter resolved promptly through Orbitz.

Instead, I was sent back and forth between Orbitz and Green Motion for several days.

1. Why Orbitz confirmed the reservation and accepted payment for the reservation when the rental company subsequently refused to honor the confirmed rate.
2. Why Orbitz did not resolve the matter promptly after I reported that Green Motion had refused to honor the confirmed reservation.

Orbitz did not treat me well, they gave me the runaround and didn't care. Resolving this issue required numerous phone calls all initiated by me and caused significant frustration and stress.

I would give zero if I could ! I’ve removed the app from my phone and will never use again. Flight canceled due to bad weather. Orbitz refused to help find any other options! Thankfully the carrier who did not have to help me did! Never again!

I will say that the Orbitz site works well for making reservations. I have no issues with the mechanics of the operation in general. I made reservations a year in advance. I selected pay later. The card I used for the reservation was replaced due to fraud months later. Three days before we were to arrive at our hotel in Milan we got an email from Orbitz that we needed to update the card on the reservation, or the reservation might be cancelled by the hotel. I called the hotel and they could not update the card over the phone and to contact the 'agent' I used. I followed the link in the Orbitz email to update the card and could not find any way to update the card online or on the app. I called Orbitz and the representative confirmed that there was no way to update the card on the reservation. So why a link in the e-mail? He offered no alternatives. All he would say is that the hotel would not cancel the reservation because I selected pay later. He said the hotel would take my new card at check-in. WRONG. The next day I got an email from Orbitz that the hotel had cancelled my reservation. I tried immediately to rebook, with the new card, but the dates were no longer available. I needed a hotel in a specific area, and the coming week was fashion week in Milan. I got lucky and was able to find a hotel that was more expensive and cost me a total of $1300 more for the stay than the hotel who cancelled. If you have to update ANY reservation made on Orbitz due to a card change you must cancel the reservation and rebook. Insane. What bothers me the most about this is not one of the Orbitz representatives I have contacted over this, including a supervisor, showed any concern or offered any apology for the situation, the stress, and the inconvenience, in addition to not showing any interest in helping me in any way. None spoke English well communication was difficult. The online chat was not helpful at all, and I am not certain I was ever talking to an actual person. I will not make any more reservations on Orbitz and am cancelling my account.

I paid USD 1,772.52 on September 18 for a hotel reservation starting September 27 and received a confirmation email.

On September 24, I logged into my Orbitz account to download my voucher and discovered that the reservation had been cancelled. I did NOT cancel this reservation, and I received no cancellation email, SMS, phone call, or other notification. I only discovered the cancellation myself by checking my account.

What is particularly concerning is that Orbitz representatives have given me different explanations for what happened. I was initially told that the reservation was automatically cancelled due to security/payment verification. Later, I was told the system showed “Cancellation initiated by: Customer.” I was then told that Orbitz did not cancel the reservation and that the hotel had been contacted to investigate.

Despite repeatedly asking why the reservation was cancelled, who initiated the cancellation, and why I was not notified, I still have not received a clear answer.

Orbitz has processed a refund of USD 1,772.52, but that does not solve the immediate problem. The same hotel for the same dates is now more than USD 2,000, and I have already purchased my airline ticket for September 27. I also have to wait for the refund to reach my card.

I am documenting the entire correspondence and case history. If Orbitz does not provide a reasonable resolution, I will consider pursuing the matter through the appropriate consumer protection and regulatory channels, contacting IATA where applicable, and taking any other appropriate legal or dispute-resolution steps.

This review reflects my personal experience and the written responses I received from Orbitz.

I've used it for years and it's just become a dumpster fire of useless service with shenanigans on charging customers and immediately cancelling with charges still going through. AVOID AT ALL COSTS.

I have never been jacked around so much in my life as when I tried to make a change to my flight and got the worst service possible.
After paying a $360 change fee, my wife and I got trash seat ( when we paid for premium economy) and no mention of a refund or any mention of a chance to upgrade. All 3 agents.. yes 3, asure us that we had the same class, which was total BS after the fact. I will never use Orbitz, expendia or Vrbo again.
Period!
And the only reason for the one star is we did get our flight changed. Other then that we for a 3 hour run around and dumped on.

Bad experience. Really bad customer service if you have a problem with your reservation they will not help you and leave you alone if I can I’ll give them minus 5 stars

I will never buy from them again . I am going to through hell right now to get my refund. They keep sending me an email claiming that they called, but they never did,I will never deal with this trashy company again .

Booked a room for the dates needed. It was about 8.45pm and we were tired from traveling. It said wait 15-20 minutes before hotel could see reservation. Then 15 minutes later the hotel said reservation was for the next day which was wrong. The manager said we could cancel and gave his card. I called Orbitz to cancel and they said we could not the hotel had to do it. The Orbitz rep was lying. Orbitz has to cs the hotel and the hotel confirms the cancellation. Orbitz customer service said they would call the hotel end cancel then call me back but they did not.

Orbitz charged me 50 percent more than had I booked direct, used same old like price is subject to change, but the only change was Orbitz because the hotel manager is the one who said I should complain as the price was blown up by Orbitz!

I have had some bad experiences with Orbitz customer support and am seriously considering stopping my relationship with them. In attempting to cancel my hotel reservations and I offered the cancellation ID given to me by the hotel they advised me that the hotel was denying my cancellation. They insisted they were on the phone with the hotel and speaking to the manager which I believed was a lie. When I called the hotel back they advised already that the cancellation was completed. Do not use Orbitz. They ate ineffective and non trustworthy.

I wish I could leave less than 1 star. They sell you trip protection insurance and then make it impossible to claim it

I booked a rental car through Orbitz under itinerary number 73520097255266, with Budget as the rental company. The scheduled pickup was on Saturday, August 15 at 9:45 a.m. at 1610 West 35th Street, Austin, Texas.
When I arrived at the pickup location, Budget could not find my reservation. I expected Orbitz to provide a reliable booking and clear instructions, but the reservation information did not appear to be properly recognized at the designated location.
Budget then directed me to another branch, Austin Downtown (A2S), 1104 Interstate 35 N, Austin, TX 78701, and told me that I could pick up the same vehicle there. However, when I arrived, the branch said that the reserved vehicle was unavailable. I was given only two options: accept an electric vehicle or pay for an upgrade. Since I had no reasonable alternative, I was forced to accept the electric vehicle.
The replacement car was extremely dirty inside and had a disgusting smell. In addition, the child seat that I had reserved through Orbitz was not available. This created significant stress, inconvenience, and extra wasted time during my trip.
I booked through Orbitz because I expected the reservation details, vehicle category, pickup location, and additional equipment to be communicated accurately to Budget. Instead, I was left to deal with the consequences of a reservation that was not properly honored, without receiving meaningful assistance at the pickup location.
Orbitz should take responsibility for the failure of this booking and investigate why Budget could not locate my reservation and why the reserved child seat was unavailable. I request a fair refund or compensation for the poor service, the unavailable vehicle, the missing child seat, and the unacceptable condition of the replacement car.
Based on this experience, I cannot recommend booking rental cars through Orbitz. Orbitz provides a Help Center for car-rental changes, cancellations, refunds, and charges, but my experience showed that reliable assistance at the critical pickup stage was lacking

PLEASE DO NOT BOOK WITH ORBITZ- you will thank me later!!!
I USED TO BE A LOYAL ORBITZ CUSTOMER UNTIL THEY LEFT ME STRANDED IN A FOREIGN COUNTRY

I used Orbitz for YEARS. We’re not talking about one or two vacations. We’re talking THOUSANDS OF DOLLARS in bookings.

I owned a company, and my employees and I regularly booked airline tickets through Orbitz for business travel. They can pull up my account history and see exactly how much business I gave them.

And after all that loyalty, this is how Orbitz treated me.

While I was traveling abroad, I needed to extend my stay. I called Orbitz directly and asked them to adjust my ticket. I didn't call once and assume everything was fine. I spoke with them MULTIPLE TIMES, and MULTIPLE TIMES I was told that my ticket had been taken care of.

I even received confirmation from Orbitz indicating that my ticket was fine.

So I trusted them.

I hired a cab and traveled TWO HOURS to the airport in a foreign country, believing I had a valid ticket home.

I arrived at the airport only to discover that my trip had been CANCELED.

And here's the part that makes this absolutely infuriating: according to what I was told, THE AIRLINE DIDN'T CANCEL IT. ORBITZ DID.

I was stranded in a foreign country because of a mistake made by the company I had trusted with thousands of dollars of travel over the years.

I had no choice but to pay AGAIN for another ticket just to get home.

Then, when I called Orbitz, they ADMITTED A MISTAKE HAD BEEN MADE.

You would think that would be the end of the argument. They made the mistake. Their customer suffered the consequences. Fix it.

Instead, I got the corporate runaround.

I kept calling because I had purchased travel insurance and, at the absolute minimum, expected the partial refund I believed I was entitled to. Again and again, I was told that someone with "higher authority" would contact me.

Nobody did.

No meaningful resolution. No accountability. Just promises that disappeared the moment the call ended.

Let that sink in.

Orbitz took my bookings for years. They took thousands of dollars in business from me and my company. Their representatives repeatedly assured me that my ticket was handled. I received confirmation. I spent money on a two-hour cab ride to the airport. I discovered at the airport that my travel had been canceled. I had to buy another ticket because I was stranded abroad. Then Orbitz acknowledged that a mistake had been made and STILL I couldn't get anyone with actual authority to take responsibility and resolve it.

That's not a minor customer-service inconvenience.

That's a complete failure.

And what makes it worse is knowing that Orbitz has a corporate presence in Chicago, where I live. After being ignored and bounced around so many times, I was angry enough to want to show up and ask, face to face, why nobody at this company seemed capable of taking responsibility for what happened.

But this isn't about yelling at some employee behind a desk. It's about ACCOUNTABILITY.

Pull up my history.

Pull up the calls.

Pull up the confirmations.

Pull up the cancellation.

Pull up the notes showing that I contacted Orbitz repeatedly.

Then explain to me how a longtime customer can do everything right, rely on YOUR representatives' assurances, end up stranded in another country because of YOUR mistake, spend additional money getting home, and then be treated like the problem simply because he's asking you to fix what you broke.

I don't want another scripted apology.

I don't want another promise that "someone will call."

I want someone with actual authority to review the records, acknowledge exactly what happened, reimburse the money I am legitimately owed, and explain how Orbitz intends to make this right.

Because if this is how Orbitz treats a longtime customer after taking thousands and THOUSANDS of dollars in business from them people deserve to know exactly what they're trusting when they hand this company their travel plans and their money.

We booked a flight on 071126 which was paid. Then noticed a charge on our bank account for $520on the 071026, the day before we purchased anything. Disputed the charge with Bank of America. Orbitz stated that is was for an airline ticket. We did not purchased an airline ticket on the 10th. BofA closed the case but we had it reopened. Then oribitz says the second time that it was a booking fee. Orbitz does not charge booking fees. So they lied twice to our bank. It has since been reopened a third time. There is definitely something shady going on at Orbitz and I will not use their service again. I would also suggest that customers do not give them your card information.

8/7/2026

Be careful when using ORBITZ to book airfare. When purchasing a flight ticket that is cancellable WITHOUT change fees, then canceling the flight, and receiving a credit, Orbitz will charge up two times the price of the fare showing on their website when attempting to reschedule.

The Price shown on Orbitz to the public is different than the price the agents use to apply credits.

Example: If you have a credit from a cancelled flight of 600 and attempt to use it for a fare showing on the Orbitz platform for a specific flight with a price of 400, the Orbitz rep states the price is 900 and that you owe an additional 300.

It is more cost effective to purchase airline fares directly from the airline company.

Total scam artists. Booked a flight $1100 They then said $1500. Total rip off.

i booked a flight and car rental in april and had to move my plans back one day.
I was told i couldnt amend my plan and that i lost all the money even for return flight and car rentals.
i booked a new flight and car and things went ok, until it was time to get my security back.
The deposit was $500 and it has now been 96 days and I still havent received the security deposit back.
I didnt know Orbitz and the companies they do business with were so poorly rated.
I will NEVER use Orbits or Zoomcar rentals again

The entire process was challenging and frustrating from beginning to end. Progress seemed slow and difficult Ally~~Jury became involved, at which point we were finally able to gain meaningful momentum.

I would say, historically Orbitz has not been a problem and I've found it an easy way to book trips, flights, hotels, etc. My complaint is the travel insurance I bought thru Orbitz. On March 16, 2026 I had a trip planned from Iowa to AZ. The day before the trip a blizzard moved in and on the day of our trip it turned into a historic blizzard. The airlines cancelled my trip. I filed a claim with the travel insurance, it was denied. I called them, sent in more documentation, filed an appeal and again, my claim was denied. Currently no one is getting back to me and I have no more options. I can't get a hold of anyone from Orbitz, I only got AI and I'm going round and round in circles. Be careful before buying travel insurance thru Oribtz. Read the fine print. They have a lot of rules in the fine print that allow them to get out of paying claims. Very disappointing.
Update. Travel guard paid my claim after 4 months of calling and sending in more documentation. Lesson learned. Keep calling and make sure to organize all your documentation. Thankful this is finally done!