Orbitz Bewertungen 

I booked a hotel a year in advance. Changed it for Siletz Bay Linciln City months still in advance for dates. I paid a good cheap rate in fill in advance. Hot to hotel they had no reservation supposedly. I paid triple. Called Orbitz they said we'll property wont refund we saw u had a reservation so I guess your just out of luck. That is crap. I canceled all reservations and deleted the app. Never will use them again.

I have had the worst experience with Orbitz. When I make my reservation Orbitz uploaded my name backwards. They put my first name in my last name spot and visa versa. When I called to get it resolved I was cut off two times, and put on hold for over 3o minutes after talking to an agent. When I called back for the 4th time I asked for a supervisor or manager and the agent WOULD NOT put me through. They just kept asking me questions. I just kept asking them "Why I will explain it to a manager/supervisor" but no matter how much I begged they would NOT put me through. I worked for Disney for 10 years, so I know customer service, and this was the WORST I have ever encountered! Orbitz you suck!

I booked a flight through Orbitz from Guangzhou, China, to New Orleans with a connection in Taipei. During the booking process, Orbitz never disclosed that Chinese passport holders traveling on this itinerary may be required to obtain a **Mainland Resident Travel Permit for Taiwan (大陆居民往来台湾通行证)**.

I only learned about this requirement at the airport on my departure day. As a result, I had to cancel my original ticket, pay a **$234 cancellation fee**, and purchase a replacement ticket that cost **$565 more**, for a total unexpected loss of **$799**.

When I contacted Orbitz, I wasn't asking them to obtain travel documents for me. My concern was that this important transit requirement was never disclosed before I purchased the ticket. Instead of addressing that issue, Orbitz simply sent a generic response stating that travel documents are the traveler's responsibility.

A simple warning during the booking process would have allowed me to obtain the required permit or choose a different itinerary, avoiding hundreds of dollars in unnecessary expenses.

Very disappointing customer service and no accountability. I have been using Orbitz since 2015, and this was the first time I needed assistance from customer support. Instead of addressing my actual concern, I received a generic response and no meaningful review of my case. This disappointing experience has convinced me that this will be the last time I book through Orbitz.

I have a family emergency and I rent a car from orbitz online the Agent was Marcelo Rodriguez helping me with the rental he charge me 315.98 dollars instantly he made a mistake put different location then fix it told me i will pay 200 deposit picking up the car when I call the airport ready to pick up the Nissan car I wanted they told me it was ready and they told me I had to pay 900 dollars whenever I drove it out of the airport that is the amount of money required I told them Marcelo say 200 they say is not true so I told them go head and cancel everything they told me they couldn't help me I had to call Orbitz so I did Marcelo was very rude to me and told me he couldn't help me I went to my bank immediately they put a dispute I haven't get my money back still I am very mad please don't rent from this company they will take your money .

Estafan descaradamente a los clientes con las reservas d autos 2 cancelaciones un mismo día un total de $250 en reserva d autos ROBADOS SON LADRONES POR LLEGAR 1 hora tarde a recoger autos reservados si yo pago por un servicio como lo cancelan por 1 hora tarde y no regresan dinero ni dan crédito NO LE IMPORTA LA SATISFACCIÓN DEL
CLIENTE NO HAY CUSTOMER SERVICE PAGAS CON DÉBITO Y DESPUÉS QUIEREN CRÉDITO PARA EL DEPÓSITO NUNCA MÁS

I travel full-time and I stopped using Orbitz. I used it for a while, but realized they are always over-priced as compared to other options, including just going directly to the website of the hotel, airlines or car rental company. Their customer service reps do not listen. Orbitz rewards are less than the providers. Hotels generally do not like dealing with a middleman, 3rd party company like Orbitz. Orbitz and the others like them are owned by the same umbrella organization.

I have used Orbitz.com for more than a decade and today is the last day. I am currently on the phone with customer support trying to track down a flight cancellation refund, and after 1.5 hours, it is still unresolved. I am still on hold, and the customer service representative (outsourced) seems powerless to do anything but hope I get tired of holding and give up. If it weren't $806 I was on hold for, I might consider it. Also their hold music consists of the same song on repeat, which I'm sure is also part of their psychological warfare. Next stop is legal action because this is consumer abuse at its finest.

Travel insurance is a rip off. I had an event cancelled and I had insurance. I did not want to just go for the sake of it. So I cancelled my hotel and claimed. I was turned down, and I found it was an American Insurance Company.

Very frustrating, I book a flight then made changes to it was charged 99 dollars booking fee, I was supposed to pay 119 total but because their system was giving them an error to their convenience I was charged 189. I was on the phone with them for over 2 hours. Never again. Be ware stay away. Book directly with airline instead.

Está compañía no representa ni protege a sus clientes. El sábado pasado rente un auto a través de ellos con Hertz la reserva decía que el auto lo recogía a las 12PM cundo llego al lugar de recogida estaba cerrado me puse en contacto con Orbitz y me dijeron que ellos resolverían esa situación y que no se me cobraría ningún cargo porque no tuve culpa mía al contrario yo fui el afectado y por supuesto me quedé sin auto, tres días después Hertz me cobró el cargo, comunicó con ellos y les informo lo que está pasando y me vuelven a decir que no me preocupe que ellos van a resolver el problema ya que yo no fui el culpable, entonces hoy me envían un correo diciendo que no pudieron resolver el problema que el cargo sería cobrado por Hertz. Este tipo de compañía no se merecen que las personas confíen en ellas están jugando con los planes y el dinero de las personas es increíble que en esta gran nación estén pasando estas cosas y que al final siempre sale perdiendo el cliente cuando debería ser al revés que falta hace que nuestro presidente vuelva a recuperar AMÉRICA y que este tipo de compañías sean responsable de todo lo que hacen mal y respeten al pueblo americano. NO RECOMIENDO A NADIE QUE USE ESTA COMPAÑÍA para que no tengan que pasar por estas situaciones tan decepcionantes.

This company has no integrity and strongly encourage you to never use them. I had to cancel my flight based on the cancellation of my event. Horrific issues are as follows: (1) The phone # given to cancel the reservation is a bot that does not cancel but takes you through an endless loop. (2) I had to contact my credit card customer service, who provided me with the correct #. (3) I finally spoke to a human, and they refused to refund the $108.00 seating fee and said it was the airline's responsibility, although I paid the entire $465.32 with Orbitz. Please avoid this company like the plague. They have no integrity, and their "offshore" customer service department is very arrogant.

Long-Time Customer Left Disappointed and Without a Resolution.

I have used Orbitz for many years to book my trips, and until recently, I had always had positive experiences. Because of that long history as a loyal customer, I was extremely disappointed with how they handled a serious issue I encountered last year.

I booked flights through Orbitz with Frontier Airlines, and my reservation clearly indicated that my tickets included both a carry-on bag and a personal item. However, when I arrived to travel, Frontier refused to honor those benefits and required me to pay additional baggage fees in order to board with my luggage. In total, I ended up spending more than $600 in unexpected charges that I should never have had to pay.

What frustrated me the most was not just the extra expense, but the complete lack of accountability from both companies. Orbitz washed its hands of the situation and told me to deal directly with Frontier. Frontier, in turn, hid behind its baggage policies and never provided a satisfactory explanation as to why the benefits I purchased through Orbitz were not honored.

It has now been six months, and I still have not received a resolution, reimbursement, or meaningful response from either company. After years of trusting Orbitz with my travel plans, I expected far better customer service and support when a problem arose involving services sold through their platform.

Unfortunately, this experience has severely damaged my confidence in Orbitz. I strongly encourage other travelers to carefully review every detail of their reservations and keep records of what they purchase, especially regarding baggage and add-on services.

After many years as a customer, this experience was enough for me to reconsider using Orbitz for future travel bookings.

PLEASE READ THIS, this is the new method of us customers being ripped off, and us consumers have to be aware of this! Nightmare scenario: I book an apartment in Spain, but our vacation plans change and I have to cancel the reservation on June 3rd (3 days before the cancelation deadline). I see a cancelation confirmation message. The day of the reservation, the apartment contacts me to ask me what time arriving! I contact Orbitz and they told me they have no evidence of me cancelling the reservation. Yes their App that has a 1.3 our of 5 rating. So I contact the property and they told me that they are contacting Orbitz to give me a refund. The final result was an email from Orbitz stating that Orbitz did their best to contact the property and the property ignored them, so the customer still has to pay and will not get refund. But yet Orbitz will continue doing doing business with the priority. Wasted about 90 minutes of my vacation time sorting this out to no avail. I will get a refund one way or another, but the headaches..... So if you are a consumer, you've been warned. Use Expedia/Orbitz at your own risk.

Keith Decker ktdecker@msn
I purchased a United Airlines ticket through Orbitz on May 25th (Airline confirmation: B3Y5FX). Orbitz charged my card $58.82 for a booking fee. A few minutes later, I found out I had to change my ticket. I immediately cancelled my first ticket purchase (which United refunded me for), and bought a new ticket on United (United Confirmation: B4YTC6 and
United Confirmation: B4YTBV, which Orbitz charged me another booking fee of $65.11. Orbitz was supposed to refund my first booking fee of $58.82, but I have not been refunded. It has been nearly three weeks. Their website does not give you a good customer service interface, so I have not heard back from them. I have used Orbitz numerous times in the past, but I will not use them again if I do not get my refund soon.

I wish I had read these reviews before I decided to use Orbitz for flights. Never ever again. This is probably a waste of time, but I will give it a shot.

1) I had a $1,300+ credit on 1/25 from Delta due to unforeseen circumstances. I had to use the credit within a year.

2) On 7/25, I booked a flight to Washington state and used some of my credit to do so, about $250.

3) On 9/25, the day before I was to fly out, I was informed my flight had been cancelled in July of which I received no notice at the time.

4) This caused big time panic and stress. Yet I was told I could book the exact same flight that I had booked previously. Made no sense. They told me I would have to pay extra. I was stuck. I had to go because another person was depending on me to be there.

5) On 4/26, I called Orbitz and was told I had $1,077 in credit, but had to use it by July 9th.

6) On 5/26, in two consecutive days, while I was on the phone with Orbitz for 3.5 hours total, I was told I only had $400+ credit remaining. Additionally, on the first day, I attempted to book a flight to Knoxville, TN for my wife and me. We were told we had to pay more than what was on the website because their system did not allow me to have the lower price. This news more than wiped out my credit and I would have had to pay extra for both my wife and myself. They my gave me a case number and we called back the very next day.

7) On the next day, when we called we noticed that our flight prices jumped over $200 per person and they said our flight was no longer available even though it was still on the website.

So we decided on Plan B, a trip to Santa Fe, NM. However, we were again told the flight was unavailable even though it showed on the website.

Plan C was a trip to Phoenix, AZ. However, the Delta flight would actually take longer thru Salt Lake City than if we were to drive to AZ from So Cal.

So we decided to scrap it for now and I will probably end up losing my credits. The scoreboard shows over $1,300 in credits and only one flight show for it.

Btw, the customer service people were helpful, but their foreign accents were so strong I couldn’t understand what they were saying half the time. My wife had to interpret for me.

Overall, a horrible experience.
Don’t waste your time and money.

Douglas Van Tuyl

It is a nightmare!!! The webpage does not allow you to make changes; all promises do NOT WORK. I paid for a flight ticket that allowed changes, and still, they charged me fees. Seriously!!! If you are outside the country, the web page does not work, so you can only make an international phone call to reach an agent, and they do not care how long the process takes. Very bad service, I do not recommend it you better go straight to the airline and buy your ticket there.

Scam artists by design. Cancel flights themselves and promise a refund by booking another flight only to turn around and charge for both.

strongly suggest to avoid doing any business with Orbitz. ANY issues with a flight they are 100% useless.

NEVER use orbitz.com! They are engaging in deceptive practices now. We booked a flight for $394 and they changed and charged us $625 before final booking with no notification of change in airfare. I didn't catch it until we were already on our trip. Customer service was rude and did not even attempt to help us. They will not provide a receipt with price breakdown and refuse to open a transaction investigation after I requested one. They ripped us off $993 and refused to explain or refund us the difference. Beware! They are horrible!

Orbitz has out sourced customer service to Afghanistan (hard to tell) where they pay people what, $0.25 cents a week?
The person I spoke with said she's in Seattle, transferred me to her supervisor who's in Central America, who told the first person was in Phoenix. It's like a Saturday Night Live skit. No one accomplished anything, so I cancelled the reservation.