Orbitz Bewertungen 

I booked a flight and car rental for my trip to LA and didn’t look any closer at the booking as I have used these 3rd party travel companies with no issues before.

When it came to the day of travel, the flight had no issues, but when we landed, the car rental company, “Mex”, I had never heard of before. There was no pickup point at the airport for a shuttle or in the airport, which is where I booked the reservation. No one had ever heard of it so I was able to find a location nearby-1/4 mile walk. With my family and suitcases in tow, we walked.
When we arrived at the location of a hotel, they said the rental company use to be run out of their lobby but moved. No one knew where.
After more research, I located the company a few miles away! I left my family at the hotel and walked. When I arrived, I found what looked like a used car lot with hardly any signage. I opened a door to an office with no markings and was greeted by a small lobby of customers all appearing annoyed and distressed. The people behind the counter were young and unprofessional. One had her legs kicked up and looking at her phone and the man that helped me was uninterested at best.

Before I could confirm my reservation, a man told me not to book there. I asked why and he said they tried to charge him a $1000 deposit and a physical fight almost broke out with a customer before him. He also said that he saw other customers being charged less deposits and that he was treated very rudely. I immediately told them I did not want my reservation any longer as I already had major doubts about this place’s legitimacy. They said I would have to reach out to Orbitz and I left.

When I contacted Orbitz by email and told them my experience, they never responded. I ended up Ubering to a rental company and paid 4x the cost because it was same day with no reservation.

Don’t ever use Orbitz if this is a company they deem reputable enough to use. You have been warned.

What is the point of Orbitz when dealing directly with American Airlines it is $4 cheaper.
Tampa to Shreveport Round Trip
$249 AA
$253 Orbitz
3 weeks out.

I have been traveling for approximately four months using Orbitz and its app. I had previously let my credit card company know that I was traveling so that they would know what I'm doing. I have face recognition on my totally updated iPhone 16. I use a VPN for safety. I have my apps all up to date, and Orbitz has decided that I am no longer human and has made me perpetually run through loopholes that I cannot clear, and it will not provide any other option besides this ridiculous thing where you've got to move these people in a movie theater sitting in the chairs. I have spent literally thousands on hotels and thousands on airplane flights while I'm trying to do things in Europe in a timely manner, and it has refused to let me go through, although it has previously recognized me as one of these super people because I'm spending so much money with them. So right now you cannot trust Orbitz and there is nothing I can do. I've tried to uninstall the app, but I would say go with anything else. Of course, Travelocity is part of Orbitz, so they're all part of the same web. I'm not sure what other options there are for you, but I just want to say that I do not trust Orbitz.

their website does not show time selection in AM/PM, so it's obviously EXTREMELY confusing!

Will be going elsewhere.

I booked a room on Orbitz. When I contacted the hotel (immediately after booking on Orbitz) they told me they had no rooms available. My card had already been charged, so I reached out to Orbitz thinking it would be an easy refund. I was wrong. Orbitz reached out to the hotel which was unwilling to refund the cost of the room and Orbitz dropped it there. Whether it was the hotel's fault or Orbitz, no one was willing to take responsibility.

I just changed a flight at orbitz and it downgraded my seat. I had to change the dates of my flight and when I did it Orbitz did not carry over my seat preferences and now it is proving very difficult to change this and impossible to speak with any one at Orbitz

I’m extremely disappointed. I booked through Orbitz and had serious issues — and they did nothing to help.
Customer service was useless, slow, and didn’t solve anything.
I was promised a refund and only got part of it. I sent documents, followed up many times — but they just ignore you.
They take your money and disappear when there’s a problem.
I’ll never use Orbitz again. Stay away!

Average booking site. User friendly feels a bit dated, but deals are decent.

Avoid using this website. It is extremely difficult to reach a real person. The platform constantly redirects you to a virtual agent. If you need to make any changes to your booking, you're forced to cancel and rebook. Only afterward do you discover that cancellations are non-refundable, resulting in being charged twice for the same reservation.

The management is unhelpful and rude, showing no willingness to resolve issues. I ended up paying $7,000 for a room that was originally priced at $2,600.

Decent flight deals but website UI feels outdated. Support was helpful when contacted.

We had a bad experience with Orbitz. We will not use them again.

Everything went smoothly expected I didn't receive my itinerary until the day before the trip.

I strongly advise against renting a car through Orbitz. I thought everything was paid upfront, including insurance, but when I arrived, I was blindsided by unexpected charges. They insisted I purchase additional insurance and required a $1,000 deposit. On top of that, they force you to use their toll pass (iPass) at an unreasonably high cost. It was so frustrating and misleading that I walked away without the car, losing $150 in the process. A complete waste of time and money.

Nice rewards program, but found better rates on other platforms. Customer support was okay, nothing special.

On two separate occasion I booked a flight on their website to find out the fare type clearly listed was different than the confirmation received directly from the airlines. The posted information on the booking and the itinerary. Information clearly listed one free checked bag included in the fare type. Airline itinerary states a different fare type with no bags included. Reached out via chat and email. Instructed to wait 24 to 72 hours for response. Response received for a request I never made. Clarified and described the problem. Orbitz response and strategy, not our problem talk to the airline. Same exact problem occurred a year ago with the same fare with a free checked bag I purchased with the same airline only to found last minute no baggage included.

Tom Gessner
Orbitz Management - WAKE UP! Once gain, a Supervisor has hung up on me rather than help. No raised voices, no threats, just asking for help - "Jerry" hangs up the conversation. I booked tickets Months ago to Norway and Brussels. A flight was changed on Lufthansa - ok no problem. I accepted the alternate flight from Brussels to Frankfort, then Frankfort to Denver. Now I am caught in a nightmare. Lufthansa says the B to F and F to D tickets are NOT issued. Every time I talk to Orbitz customer service, they say they ARE issued. I cannot book seats with Lufthansa until this is solved. AND YOU THINK I AM EVER GOING TO BOOK THROUGH ORBITZ AGAIN? HELL No! Can someone please, for the love of God, please tall SOMEONE on the executive team, someone other than a gate keeper, to step in and help! Thank you! (If I could leave ZERO stars - I would have)

I had a very disappointing experience booking through Orbitz. I purchased a multi-leg international ticket for my son—from Tampa to San Francisco, then to Hong Kong with United Airlines, and finally to Kuala Lumpur with Cathay Pacific. Due to a delay in San Francisco, my son missed his connecting flight in Hong Kong. Although the delay was beyond his control, neither United Airlines, Cathay Pacific, nor Orbitz offered any meaningful assistance.

Orbitz completely refused to help rebook or advocate on his behalf, despite the fact that the entire itinerary was purchased through their platform. Their customer service was unhelpful and unsympathetic during a very stressful time. As a result, my son was forced to purchase a last-minute ticket with a different airline to reach his final destination.

I expected Orbitz to take some responsibility and provide support in resolving the issue. Unfortunately, their lack of cooperation and accountability added to the frustration. I will not be booking any future travel through Orbitz and strongly caution others to consider alternatives with more reliable customer support.

If there was a less a minus stars I would give it to them.
they ruined my plan. Booked a one way ticket international flight, to mu surprise when checking in there was no flight. they just never booked it while taking my $1001... was never told why it was cancelled, worse than that calling csr 10 times in the middle of the conversation got hanged up on while frustrated at the airport looking ridiculous it was a total chaos and chock to me will never never ever use them again, after 6 hours of calling last chat agent named Goma was a bit helpful she offered me either a full refund or rebook since I have to get to my destination asap I did choose to rebook for another day, was investigating why this flight was cancelled in the first place with no warning or notification their system has flaws

Yep long time user and trying to get hold of an agent is near impossible.
I have a list of complaints all from different reservations. Times have changed.
1.The most amazing was I had a flight through Orbitz and received an email from Expedia saying they had cancelled my flight - You can only imagine how many hours of my life I was on a call for that one!
2.Booked car hire online and insurance - don't ever do that because who ever the car company is are going to charge you again anyway! Recourse start laughing now.
3. UA Flight was cancelled right before boarding - but it was a code share with Brussels airlines - HA!!! who are not on the ticket!!!do you think I can get hold of them?? I think if Orbitz made the reservation then they should be responsible for the refund not have me running all over trying to find a contact.
Times have changed and getting ripped off seems to be the business now.

Had to search the internet for their customer service number. Finally got some dude in India who could barely speak English. He ignored my questions and spent most of the time telling me he would definitely look into my concerns, repeated several times the flight was confirmed (although he could not pronounce the word correctly). I finally just hung up.