Overdales Bewertungen 

Got a letter to say I owe Vodafone, ignored this tripe. They kept going on with letters, so I emailed asking for proof, they gave some dates, a year, account number and a mobile number. I tried to log in using those details on Vodafone but didn't work. I then went on Vodafone chat which was helpful, explained the situation and as she was unable to log in with the details from them either, she then told me a hint for security information perhaps that would help- which it didn't, she asked me my favourite colour and my sisters- I replied I don't have a sister! Gave my fav colour still nothing. She was getting suspicious so she asked her manager then they've escalated it as fraud to their fraud team as she said it looks like a third party is involved and they want to help.
Email reply from Overdales said they are not obliged to ask their client (Vodafone) for any further proof as me not responding to them admits I owe it (hahahaha). So I've now told them everything is on hold and they're to speak to their client as it's now being reported as fraud and they will be in touch. This was followed by a generic email they are busy and might take 10 days to respond (take as long as you like, il also take 10 days to respond also from now, due to high volume of emails ;)
No need to send a copy and paste reply Annie, Complaints Manager- spend your time replying and being useful to emails instead of rigorously going through trustpilot, that's your priority.

Trusted collections company I've known for a good long while.

Easy to understand what's owed, when to pay & what is outstanding.

Never had a problem via control panel web login to maintain & pay amounts.

Polite customer services when I've contacted them for various reasons to clarify queries.

Terrible Experience with Overdales Legal

I am utterly shocked and appalled by the way Overdales Legal has handled my case. They accused me of an incident that allegedly occurred in 2019, but I wasn’t even notified until 2022. Without any fair warning or opportunity to resolve the issue, they went ahead and charged me, and now they have taken the drastic step of freezing my accounts until 2028.

This is beyond unacceptable. Blocking someone’s accounts for six years over a matter that wasn’t properly addressed or communicated is not only unjust, but it has also caused me significant financial distress. The lack of transparency, fairness, and professionalism from Overdales Legal is truly disgraceful. I strongly advise others to be cautious when dealing with this company, as their practices are absolutely unreasonable.STAY AWAY

Awful company, no interest in helping you. Rude on the phone, not willing to elaborate, listen or take an understanding of the situation. STAY AWAY

By the looks of things they just reply with the same response on all reviews, not wiling to resolve anything just want to take take take your money. Had zero contact before they put their charges on as well, calling me a liar. They're willing to put people into bad situations just for a couple of quid.

They sent a letter to my mother's house claiming I owe £300, as far as I'm aware I have no debts so I sent them an email requesting information on what the supposed debt could be for, received a response 14 days later where they refused to elaborate on what the money was for.

Added their email address to the spam/phishing blacklist and told my mother to use any letters they send to her address as kindling.

Received a letter sent email to then does not exist comes back demon try to reset password on account no email found mmm going to court I want it in writing not over the phone legally I’m in titled to a paper trail of conversations

Impossible to contact other than phone call which is impossible due to my work hours not working with there opening hours (night worker so asleep during day times) email responded to eventually. Website not working after months of trying with no fix in sight according to there email to me. Absolute joke what sort of solicitors do the employ if this is how the do the basics.

THEY ARE AMBULANCE CHASING LIARS---ASKED ME FOR MY DATE OF BIRTH.....I'M NOT TELLING YOU
THAT....

Funny that lowel and overdales are the same company and same directors on companies house .
You have not sent a credit agrement wich makes the debt unforsable so leave me alone.

Send threatening texts even though
I’m paying them on time every month. I have mental health issues so this really upsets me. I’m thinking about taking further action. This company needs to get their act together and work professionally and help people, not threaten, a text like that could end a vulnerable persons life, just remember that!

This firm is a scam. They claim to have sent me letters which I never received. When you try to contact them you’re either dismissed or they tell you to try call another day because their service is down but they are so quick to threaten to send bailiffs and pressuring you to set up a payment plan. Their system is made in a way that you cannot contact them. I will be reporting to the Solicitors Regulation Authority because clearly they are out to scam people.

The useless company out there. They work with lowell so lowell passed our account over to them. Yet they can't verify our details online and want us to send in I.d and the people on the phone are useless. Yet if they work with lowell they have all our details. Yet trying to set up a payment plan which I want to do online is impossible. Absolutely useless and rude company. They then tell you to ring back as having system problems. Bogus solicitors with kids who answer the phone. I could do a better job and I'm not even qualified. Trying to tell me the courts have ordered £100 a month payment plan total rubbish as its been passed over from lowell and hasn't been to court since . Liars and frauds

Its bean more than a year that I have paid the debt and they still with the same B.S. saying that I still owe them money they just want to scam people

Constantly sending letters and calling regarding a contract which was never mine. Threatening me with CCJ'S. Modern day Dick Turpins.

Send out letters with random amounts of money on them, saying I owe it. There is no indication on the letters on who these so called debts are owed to. As ive not taken out any credit in over 6 years now, they cannot enforce the debt. In fact the debt cannot be informed anyway as I do not have any sort of agreement with them, nor have I admitted liability to the so called debt amount. The courts who apparently issued a ccj and demanded I 50pound a month has clearly been done illegally, as the courts have a legal jurisdiction to inform individuals of any case raised agaisnt them, so they have the chance to dispute it! You and Lowell can jump on your bike you disgting wastes of oxygen. I will be filing for harassment if these letters continue.

Sent me an email saying I will have a CCJ if I don’t pay the full balance within four months so I called and said I had received no correspondence from them and the lady read out my old address so they sent the CCJ apparently to my old address, but I put a Royal Mail redirector on my old address to my new address and hadn’t received a single letter from them or phone call and the last email I received was in March. The lady on the phone said I had no choice but to pay the full balance otherwise I would receive a CCJ even though I offered to continue with the payment plan I thought was still in progress so now I will pay £25 a month and will still get a CCJ even though it has not been issued for another five days apparently. Somebody needs to contact me and get this reversed because the CCJ has not even been issued yet through court and I have already set up a payment plan.

Contacted this company to inform them that someone is impersonating them as a business and they just didn’t care didn’t take no details from me basically tried to hang up on me before I even finish explaining everything!

The people impersonating them sent me a text message using their logo telling me I owe money and trying to get details for me.

Reply from John

11 July 2024
Hi Overdales,

You're sorry to hear I haven’t had a great experience, and you appreciate I have taken the time to leave a review.

To fully investigate the matter, You have sent a DM to obtain further information.

Should I need to speak to you more urgently, I can't contact you on 03331 110 800 or email help×overdales.com.

Kind regards, John

Awful company I've got a payment plan set up and yet you've instructed bailiffs to attend my property. I will not be allowing them access to my property as ive done as asked and set up a payment plan.

It's a joke no wonder people are spiraling into debt

Avoid this firm Solicitors at all costs, Overdales are connected to Lowell financial incompetent in the methods and issue CCJ against people incorrectly but shouldn’t have been ordered and then I’ll take an eternity to get resolved due to their negligence. The organisation justify the one star review on trustpilot and for anyone reading this what would propose you do is the following Make payments by direct debit after six years. Stop your payments then contact your bank and raise an indemnity claim against all payments.

All payments made to Lowell therefore what that means is the account has another payment on it hasn’t been acknowledged and effect is stat barred at this stage Lowell nor Overdales can do anything to you. They can’t enforce any form of action. They can’t enforce any sort of judgements and basically the death they bought will have been a complete waste of money for them them.