parks.uk.com Bewertungen 

Ford Kuga broke down in the snow (mid December 2022), car picked up by local garage (acting for AA) but had to be taken to ‘Ford experts’ with specialist diagnostics in Inverness (over 100 mikes away). Car taken there. Had to wait until engineer with specialist skills to diagnose faults (At £120 an hour plus VAT) was on shift. Three hours of diagnostics, he said it need a new key fob which had to ordered and cut, and the computer reset. Car eventually ready mid-January. Was advised that the car would be ready after a final check. I stressed that I would be travelling 100 miles to collect the car and I had travel to Glasgow (from Inverness). I arrived to collect the car, paid the £658, feeling confident the car would be OK and would get me to Glasgow. The customer service staff in the service unit didn’t fill me with confidence however more intent in taking the money for me and leaving me to find the car outside in hundreds of car. So many staff sitting behind computers looking bored doing nothing. I found the car and drove onto the M9 and within a few miles warning lights come on and the car slows. I drove it back. I demand to see the manager. He said they had fixed the presenting problem, that the car wouldn’t start. I explain the car and broken down. He said he didn’t know this, that the service engineer that picked the car up didn’t explain the car had broken down (they didn’t call me, the owner of the car, to discuss the problem). I asked why they didn’t road test the car, they said they didn’t need to do this because they had repaired the presenting problem (the car wouldn’t start), they had done what was expected (and charged £658!). He ‘didn’t know where to go with the car’, meaning they couldn’t do anything more. I explained I was scared of taken the car on the road, that it may have to be towed back in. He wasn’t interested. I had to take the car out. I got on the road not knowing if I would get to Glasgow or not. Long story short, although get down a good bit of the road the car didn’t the same, engine warning light on with other warnings. Managed to crawl into Glasgow, then day later trying to get the car to a garage closer to where I live it breaks down! (NB Parks Inverness, broken down, not just not starting). Parks, because of their poor, in fact no service, given all they did was to replace the key fob (at the cost of £658), have left me back where I was a month ago, my car at the side of the busy A82 in the rain, getting it towed in with all the stress, and risk! Thank you Parks, Inverness, total incompetence from beginning to end!

Unbelievable. I called Parks Ford in Stirling to get a price to have the gearbox oil changed on my automatic Mondeo. Service was busy and took my number saying they would get someone to sort out the price and call me back but it may be tomorrow. No problem I said. Next day, no phone call so I called them again. Different girl says "I'll put you through to parts so they can give you the parts prices, then they'll put yopu back to me so I can work out the labour costs". Strange way to work I thought but heigh ho. Parts guy answers, I explain to him what service just told me "I don't know why they put you through to me, give me your number and I'll call you back". I hung up in frustration. Don't you want any business?????

Excellent Service! Cullan kept me informed every step of the way from initial contact, to the sale of my car and went above and beyond my expectations. As a woman buying a car, you are always worried about being taken advantage of by sales people, but I never once felt this way and had complete confidence in Cullan. I would definitely recommend.

Would recommend parks ford Inverness, just bought my 5th car from parks great service.Special thanks to Andrew Hardie who went over and above to make sure the car was perfect

Staff were extremely helpful and very knowledgeable about a range of cars. Particularly helpful were Joanna, Ryan and Graham. Will definitely recommend them to friends and family.

Graham Easton Parks Irvine was very helpful and sorted the problem with my new Tuscan hybrid car after the service desk was not helpful whatsoever.
J Burns

Just bought car from Park Irvine. Customer Service Salesman Mark McGrotty made this a great experience and I am delighted with this purchase

Really shocking customer service. I have an outstanding Volvo V60 seat belt recall, therefore safety issue and have been waiting for over 14 months for it to get sorted. Now my airbag light has come on and Parks Ayr won't even pick it up! Shocking after the hundreds I have spent with this garage. Would not recommend. They cannot still blame COVID.

Terrible service was told to bring my car between 8 and 10 for mot retest brought it over at 8 20 still waiting to get my car back time now 12 40

Had my 5008 both in for a service and recall work, extremely friendly and helpful service staff, I personally have found from the initial sale through to service that you are made to feel welcome with nothing too much trouble.

Hi i order a kona in August was told it would be November it is a mobility cars sh fail to contact me when i phone up she told me i would be feb if i did not phone up my car i got woulded be n sured so clad i did but still n email or all to keep me up dated that was parks in east kilbride on still no phone call i sorry i went there

Arranged to test drive an e208 Peugeot at Parks Bathgate by phone on the Tuesday. I turned up on the Friday with my driving licence as agreed, only to be told the car wasn't there and to come back on Tuesday. I travelled almost 30mins each way to get there. Utterly disgusted!

Shocking service when trying to buy a car. Offer made and sent with details and when I call back to pay deposit told it has been already sold. Unprofessional and a dealership to be avoided if this is what they think is acceptable.

My son bought his first car from Parks (Townhead Garage) Heathfield Road Ayr. The sales advisor Kevin Dorrans gave us an excellent service and made a young man very happy.
Kevin even took the time out to travel down to our house after his work to drop off some paperwork.

I would certainly recommend Kevin to anyone and especially young drivers looking for a first car 🚗

I recently bought a Dacia Sandero Stepway from Parks Ayr and the service was very good - I knew I would have to wait a while to get one (it was 6 months in the end) but Graham the salesman was excellent, kept me upto date and the car is excellent

A few years ago I had a terrible experience with Parks with a Nissan X Trail and vowed never to return - however they were the only realistic dealership to obtain a Dacia from. Fortunately, this time, the experience was 100% and the car is great. Thank you

I had excellent service from Gordon in Nissan new car sales, he was thorough and very attentive. Sadly I didn't buy my Nissan here because of Parks inability to price match or even try,leaving me no alternative but to buy the car elsewhere in order to save a four figure sum. Gordon did a fantastic job and I feel he was let down by the company policy.

We bought a new Volvo from Park's of Ayr in March 2020. Because of covid we did very low mileage ( approx 4,000 miles ) before it's first service was due.
In March this year it went for it's first service. After only 3,250 miles after Park's had serviced the car a warning message came up saying oil level low fill with one litre of oil. I was surprised and concerned at this . I have had many new cars of various makes and NEVER had to put oil into a car after 3,250 miles from being serviced .
I contacted the service department and asked for their thought / explanation why this situation had developed. That was over a month ago . First of all the service manager was to contact me ,then when they had not I went back asking what was happening and was told the person was on leave and they would get the workshop manager to answer my concerns. I went back and ask them to reply to me within a week as I was concerned about the matter. That was some three weeks ago and I have had no reply ! I find it appalling that they think it is acceptable to ignore customers like this .
The upshot is I will never set foot on Park's premises again. They have no idea what customer service is. If I had read Trustpilot reviews before buying the car I would never have considered doing business with this company. So I am now trying to get an answer out of Volvo which is also proving difficult !
Look like it could be my first and last Volvo.

Received my new car,Steven Stevenson absolutely brilliant very help and nothing was to much bother.covid secure for anyone worried about going to parks Coatbridge.Huge thanks to Steven 5*

We bought a car with excellent service by Natalie McCulley so helpful I would recommend if you are buying a car to see her as very nice and helpful.

FIAT Reception are hard to get through to, and useless when you do. Invoices not detailed with check list of what’s been actually been done.
My vehicle was returned late and dirty with no windscreen wash after service. Now don’t know exactly what’s been done or checked
Absolutely terrible service from a main dealer and I will not give them any more custom