I've used this company before and haven't had an issue, but not this time. Ordered on the 13th of October and weirdly didn't recieve any acknowledgement of the order. Left it for a while as I thought,... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Absolutely dreadful. Ordered on the 17th oct for 3-5 working days however still have not received. Have contacted them several times by email which is the only option of contact and they do not respon... Mehr ansehen
Ordered items for Halloween on 30th September. Used their contact form and social media but had no response back. Requested refund using Klarna. Kept messaging and no replies. Then went back on websi... Mehr ansehen
After writing a review on here apparently my order was despatched late. It was placed on the 3rd October. It was sent with inpost and since then no movement at all. Contacted the courier twice and tol... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Find fantastic decorations, fancy dress, tableware, balloons and more for any celebration, including birthdays, Carnival, Halloween, Christmas and New Year!
Kontaktinformationen
Unit 4, Tallow Way, M44 6RJ, Manchester, Vereinigtes Königreich
- 0333 900 5000
- partyteam@partydelights.co.uk
- www.partydelights.co.uk
1,3
Ungenügend
1810 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 60 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
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Das haben sich andere Leute angesehen
Missing items from delivery - no update poor customer service
Really disappointing customer service. I have now emailed four times regarding my order and have received no response whatsoever.
Only one item from my order has been delivered, with the remaining items still outstanding. I haven’t received any update regarding where the missing items are or when I can expect them to be delivered.
I appreciate that delays can happen, but the lack of communication is extremely frustrating, particularly when I have repeatedly tried to contact the company for an update. I would simply like some basic communication and clarity about when I can expect the rest of my order.
I hope someone gets back to me last email sent was 10/09 and resolves this soon, as this has been a very disappointing experience so far.
27. August 2026
Bewertung ohne vorherige Einladung
Antwort von Party Delights
Hi Chan.
We’re very sorry for the delays and issues you’ve experienced with your order. We completely understand how frustrating it is to receive only part of an order and be left waiting for the remaining items, particularly when you’re looking for clear updates.
Unfortunately, your order has been affected by delays within our warehouse, and we sincerely apologise for the inconvenience this has caused.
We have looked into the email history and can see that you first contacted us on 7th September at around 7pm. Our team responded on 9th September at approximately 3pm, within 48 hours. We can also see that you have replied to that response and that there is an ongoing email thread with our team responding and attempting to resolve the outstanding issues with your order.
We’re sorry that you have been left feeling that you haven’t received support. We appreciate your patience while we work through the outstanding items and apologise again for the delays and frustration caused.
Many thanks
Party Delights
Ordered helium for my son’s birthday…
Ordered helium for my son’s birthday which is this Saturday, ordered last week leaving enough time for delivery and still hasn’t been shipped out. Customer service is rubbish and theirs no option to cancel order either! Iv filled out the form online twice still no response and iv emailed and still no response so only option I had left was to leave a review! You shouldn’t take orders if you can’t fulfill them! Order number #17984 I will not be ordering from
Here again!
15. September 2026
Bewertung ohne vorherige Einladung
Antwort von Party Delights
Hi Saira.
We’re sorry for the frustration caused by the delay with your order, particularly with your son’s birthday approaching. We completely appreciate that you ordered in advance expecting plenty of time for delivery.
We are currently experiencing delays with our warehouse, and we do apologise for the inconvenience this has caused. We do, however, clearly advise on our website that orders can currently take up to 7 days to be dispatched due to these delays. Your order was dispatched on the 5th day, so it was sent within the timeframe currently stated on our website.
With regard to your emails, I have personally responded to your original email today, within 24 hours of it being received, with further information regarding your order.
We’re sorry that your experience has been disappointing and appreciate your frustration. We are working hard to get orders dispatched as quickly as possible while the warehouse works through the current delays.
Many thanks
Party Delights
Missing item from my order and no…
Missing item from my order and no resolution
My package from Party Delights was delivered on 17/09/26 at 13:44. I had ordered 3 x Orbz and a 50-balloon helium tank, but only the Orbz were delivered — the 50-balloon helium tank was missing.
I noticed the problem within minutes of the delivery driver leaving and messaged Amazon immediately to report the missing item. My reference number is PX5XMZ7RC.
This is extremely disappointing, particularly as the helium tank was an important part of the order. I would expect an order to be checked properly before being dispatched, and I hope Party Delights/Amazon will resolve this promptly.
Reference: PX5XMZ7RC
17. September 2026
Bewertung ohne vorherige Einladung
Antwort von Party Delights
Hi Kellie.
We’re very sorry for the confusion and disappointment caused by the missing helium tank from your order.
Unfortunately, the helium tank has not yet been dispatched due to the current delays we are experiencing within our warehouse. We completely appreciate how frustrating this is, particularly as the helium was an important part of your order.
The tank is still due to be sent, and once it has been dispatched, we will email you the tracking information. We expect this to be within the next couple of days.
We sincerely apologise for the delay and inconvenience and appreciate your patience while we get the outstanding item sent out to you.
Many thanks
Party Delights
Return received but no refund and…
Return received but no refund and emails ignored
Order #14962 was placed on 11 August with express delivery for a birthday party. It didn't arrive until 26 August, long after the party. I returned the order and InPost tracking confirms Party Delights received it on 28 August at 4:35pm.
I first contacted customer services on 15 August and have contacted them again regarding the refund, but have received no response. It is now 16 September and I still have neither a refund nor a response.
Please process my refund.
15. August 2026
Bewertung ohne vorherige Einladung
Antwort von Party Delights
Hi Amy.
We are very sorry for the delay in responding and for the frustration this has caused, particularly given the original delivery delay and the time you have now been waiting for your refund.
We can confirm that your latest email was received on 15th September. Our current customer service response time is up to 72 hours, as stated on our website, and your email will be responded to today.
We sincerely apologise that you have had to wait for a response and appreciate your patience while our Customer Service team works through the current volume of enquiries. We will ensure your refund query is addressed in our response today.
Kind regards,
Party Delights
Order #15237
Order #15237
Ordered a witch costume for my daughter. It did arrive but was clear it was far too small. I'm not sure how they do their sizings but they seem to be on the small size.
Anyways, followed their returns procedure by emailing them and sending back using inpost. This was on the 20th August. And I am still waiting for a refund.
I've followed up today but I have a terrible feeling from all the bad reviews that my money has disappeared into the ether which isn't good enough.
I would like my money back please. I know you've had the item back because I tracked it back to your warehouse.
16. September 2026
Bewertung ohne vorherige Einladung
Antwort von Party Delights
Hi Louise.
We are very sorry for the frustration caused by the delay with your refund, and we completely understand your concern.
At present, we have not been able to locate the returned item as received back into our warehouse. Although your tracking may show that the parcel has reached the warehouse, we need to be able to locate and process the physical return before we can issue the refund. We have therefore requested proof of postage from you so that we can investigate this further and work towards resolving this as quickly as possible.
We can also confirm that all of your emails to us have been responded to within 48 hours. We apologise that your return has taken longer than expected to resolve and appreciate your patience while we look into this.
Kind regards,
Party Delights
Order #16699
Order #16699
Ordered 2nd of September, emailed after a week to ask where it was and had not response so had to dm on instagram, finally got a response basically saying they don’t know when my order will be sent. Had I known I was not going to receive my goods in the time stated I would not have ordered from here
2. September 2026
Bewertung ohne vorherige Einladung
Antwort von Party Delights
Hi Roisin.
We are truly sorry for the delay with your order and the frustration caused by the lack of a clear update. We completely understand your disappointment, and this is not good enough, particularly when your order was placed with an expected delivery timeframe.
Our warehouse team are currently working overtime and doing everything they can to get outstanding orders processed and shipped as quickly as possible. We sincerely apologise that we have not been able to meet the expected timeframe on your order.
We can also confirm that any shipping fees paid have been refunded to you.
We are very sorry again for the inconvenience and disappointment caused, and we appreciate your patience while our warehouse team work through the current delays.
Many thanks
Party Delights
My order was placed on the 6th with no…
My order was placed on the 6th with no indication of delays. For some reason it chose inpost lockers as I sped through checkout but I accepted the hit. It is now the 15th, my order was split in half, one half has apparently been on its way to the locker for a while, who knows when the rest is coming. The party is in 3 days. Naturally I emailed, contacted via website, no response. Do not use.
6. September 2026
Bewertung ohne vorherige Einladung
Antwort von Party Delights
Hi Kayley.
We are very sorry for the frustration and disappointment caused by the delay with the remainder of your order, particularly with your party approaching.
At checkout, we offer three shipping options, including delivery to InPost lockers. The delivery option selected at checkout was an InPost locker, which is why this part of your order was sent there. Customers also have 10 minutes after placing their order to make changes to their delivery details, as explained in the order confirmation email.
We can confirm that the first part of your order was shipped and was collected from the locker by you within two days of dispatch.
Unfortunately, the remainder of your order has been delayed due to issues within our warehouse, and we sincerely apologise for this. We understand how disappointing this is when you have ordered in advance for an upcoming event.
We can also confirm that you have received a response from our Customer Service team regarding your order. We are very sorry for the inconvenience and frustration caused by the delay.
Kind regards,
Party Delights
Order not dispatched after 9 days
I placed an order on the 4th of September and I still haven’t even had a dispatch email yet. I emailed you about this three days ago and tried contacting you again and haven’t heard anything. To not have even shipped a parcel after 9 days is very bad service. I don’t even know if I will receive my parcel even though they have taken my money, as no one replies to their customer service email address.
4. September 2026
Bewertung ohne vorherige Einladung
Antwort von Party Delights
HI Harri.
We’re sorry for the delay in getting your order dispatched and for the frustration this has caused.
We have recently been experiencing a particularly busy period within our warehouse, and our website does advise customers to allow up to 7 days for orders to arrive during this time. That said, we completely understand that waiting longer than expected is frustrating.
I’ve checked your order and can see that your email has now been responded to with your tracking information, so you can follow the progress of your delivery. We apologise for the delay and appreciate your patience.
Kind regards,
Party Delights
No delivery and no response
Order placed as express delivery last week. Have sent messages asking where it is but no response. No order delivered and missed event date. I doubt I’ll here back or receive a refund and I will be taking further action!
11. September 2026
Bewertung ohne vorherige Einladung
Antwort von Party Delights
Hi Oliv.
We are extremely sorry to hear about your experience and completely understand how frustrating and disappointing this must be, particularly as the order was needed for a specific event.
Unfortunately, there is no order information included in the review, so we’re unable to locate the order and investigate what has happened. We have therefore contacted you via Trustpilot to request your order details so that we can look into this for you as a matter of urgency.
We’re also very sorry to hear that you feel your messages have gone unanswered. Our Customer Service team aims to respond to all emails within 48 hours, and we would like the opportunity to check your correspondence and understand what has happened here.
We sincerely apologise for the inconvenience and disappointment caused and hope to be able to resolve this for you as soon as we receive your order information.
Kind regards,
Party Delights
Not arrived
Order number 16813
Paid for express delivery and still not arrived. Have emailed company and no reply.
3. September 2026
Bewertung ohne vorherige Einladung
Antwort von Party Delights
Hi Jane.
We are extremely sorry for the delay with your order and completely understand how frustrating this must be, particularly as you paid for express delivery and were expecting your order sooner.
We have been experiencing significant delays due to the warehouse being exceptionally busy, and we sincerely apologise that your order has been affected by this. We appreciate that this is not the service you expected, especially when you have paid extra for express delivery.
I have personally checked order 16813 and have now replied to your email directly with further information regarding your order and its current status.
We are very sorry for the inconvenience and disappointment caused, and we genuinely appreciate your patience while we work to get this resolved.
Many thanks
Party Delights
Took money but didnt ship goods - scam!
Ordered some items on 20th Aug with the delivery quoted 3-5 days. 10th Sept and multiple attempts at contacting them with no response. Ive managed to get a refund via my bank thankfully and will never order from them again. Avoid!
10. September 2026
Bewertung ohne vorherige Einladung
Antwort von Party Delights
Hi Lynsey.
We’re very sorry to hear about your experience and apologise for the frustration caused by the delay and difficulty contacting us.
Unfortunately, there are no order details included with this review, so we’re currently unable to identify the order or investigate what has happened. We have contacted you via Trustpilot to request some further information so that we can look into this for you.
We’re sorry again for the inconvenience and hope to be able to resolve this once we have the necessary details.
Kind Regards,
Party Delights
Still waiting for my £40 order
Still waiting for my £40 order, I’ve not heard back from customer services and I need the items tomorrow. Another unsatisfied customer, wish I had seen the reviews beforehand too…it looked like a legitimate company…it feels like a scam!
***update 11/09 - I don’t understand why you have responded to trustpilot review, but not my email sent directly to you? Are the trustpilot review responses generated by ai?
10. September 2026
Bewertung ohne vorherige Einladung
Antwort von Party Delights
Hi.
Thank you for your recent review.
We’re sorry to hear that your order has not arrived when expected, particularly as you needed the items by a specific date. We completely understand how frustrating this must be, especially when you have been trying to contact our customer service team.
We’d really like the opportunity to look into this and find out what has happened with your order. Unfortunately, there are no order details included with the review, so we’re unable to identify it from the information provided. We have contacted you via Trustpilot to request your order details so we can investigate this further.
We apologise for the inconvenience and frustration caused and hope to resolve this for you as quickly as possible once we have the relevant information.
Kind regards,
Party Delights
I ordered 2 items 4 weeks ago
I ordered 2 items 4 weeks ago. I waited 3 weeks for 1 item to arrive but the other item doesn’t appear to be dispatched yet. I have had no communication from the company and my emails are going unanswered. Their customer service is horrendous. I really would not advise anyone to order from them
9. September 2026
Bewertung ohne vorherige Einladung
Antwort von Party Delights
Hi Morag.
We’re very sorry for the delay with your order and completely understand your frustration, particularly after waiting several weeks for your items to arrive.
Your order was unfortunately affected by delays within our warehouse, and we sincerely apologise for the inconvenience this caused. We have checked our records and can see that a response was sent to your email with tracking information. However, as it appears you may not have received this, we have emailed you again today with the details to ensure you have the information you need.
We’re sorry that your experience has left you feeling disappointed. We have been working hard to resolve the warehouse delays and get orders moving as quickly as possible, and we appreciate your patience and understanding.
Kind regards,
Party Delights
No Items Received
Placed an order on 29th August (#16264) with it stating that delivery would be 3/4 working days. I am yet to receive anything. Some of the items haven’t even left the warehouse yet but I haven’t received any email explaining about stock… my daughter’s party is this Friday and I am currently missing a large amount of items for it.
An unreliable company willing to spoil children’s birthdays. Shameful!
I’ve messaged on Facebook, Instagram and emailed too but yet to hear any response.
They’re still posting on their social media to attract more buyers but can’t respond or post items to the ones they already have.
Poor
8. September 2026
Bewertung ohne vorherige Einladung
Antwort von Party Delights
Hi Nadine.
We’re sorry to hear that you’ve been disappointed with your experience, particularly with your daughter’s party coming up this Friday. We completely understand how important it is to have your order in time for the occasion.
We have looked into order #16264 and can confirm that your full order has now been dispatched, with tracking details provided to you in our response to your email of 4th September. Your email was responded to within 48 hours, and the tracking is currently showing that your parcel should be with you within the next day or so.
We do apologise for the few-day delay in getting your order dispatched. We have experienced some delays within our warehouse recently, which has unfortunately impacted dispatch times. We do currently state on our website that customers should allow up to 7 days to receive their order while we work through these delays.
We appreciate that this is frustrating, especially when you have a specific date you need the items for, and we’re sorry for the inconvenience caused. We hope your parcel arrives very soon and that your daughter has a lovely birthday party.
Kind regards,
Party Delights
If you have not ordered already
If you have not ordered already, do yourself a favour and don’t!
If you have ordered, have an issue and need a refund, send one email and wait 14/15 days. Then, rather than continuing to stress yourself out, contact your card company directly to dispute the transaction. They can retrieve your money for you and deal with the company on your behalf.
My experience has been that this company will not respond, despite what their responses to reviews may suggest, leaving customers stressed and out of pocket.
I normally check Trustpilot before buying online, but unfortunately I didn’t because I was in a rush. My product arrived damaged and the quality was poor. I emailed the company 20 minutes after receiving it, with photographic evidence. I then called, but there was no response, the phone just rings continuously.
I then checked here and saw so many other customers reporting the same issue. The company appears to be responding to these reviews saying that they have contacted the customer and that the customer has not received the response. The strange thing is that all your email order confirmations and company marketing emails come through with no problem!
I sent another email and tried calling once more for good measure, and still received nothing. After 14 days, I contacted my bank, provided evidence of everything and, within 7 days, I had my money back.
Personally, I would rather support businesses and see them succeed. However, based on my experience, I would strongly recommend avoiding this company.
Thankfully, I have my money back and didn't get too stressed over it. However, others need to know what steps they can take if they find themselves in the same situation, so they can avoid the stress and hopefully avoid being left out of pocket.
13. August 2026
Bewertung ohne vorherige Einladung
Antwort von Party Delights
Hi Emma.
We are genuinely very sorry to read about your experience, and we can completely understand how frustrating and disappointing this must have been, particularly when you had received a damaged item and were trying to get this resolved.
We are especially sorry that you feel you were left without a response and that you were put in the position of having to contact your bank to recover your money. This is absolutely not the experience we want for any of our customers, and we sincerely apologise for the stress and inconvenience caused.
We do have a dedicated customer service team who respond to all customer emails within 48 hours, five days a week, and we are very sorry if this was not your experience on this occasion. We take concerns such as this extremely seriously and would genuinely like the opportunity to look into what happened.
Unfortunately, there is no order number or other order information included in your review, so we are unable to identify the order or investigate this specific case from the information provided. We have therefore requested your order details through Trustpilot so that we can locate your order and look into this properly.
Again, we are truly sorry for the experience you have had. We appreciate that you would rather support businesses and see them succeed, and we are very disappointed that on this occasion we have left you feeling that we did not meet the standard of service you should expect from us.
Kind regards,
Party Delights
Respond to reviews but not customer emails? Still awaiting order.
Ordered last weekend expecting delivery this week for a party - as the website says arrival within 2-3 days; I am now just seeing all the trust pilot reviews and realising I have made a mistake!
Have emailed x2 with no response. Order number #16277. Writing this review as they seem to actually respond to reviews (unlike emails) and hoping I can get this order in time for 13/09 which is the party date?
29. August 2026
Bewertung ohne vorherige Einladung
Antwort von Party Delights
HI Sarah.
We are so incredibly sorry for the worry and frustration this has caused, especially as you ordered specifically for a party and understandably expected your order to arrive this week. We completely appreciate how concerning it must be to see the recent reviews and then feel that you have not had a response from us.
Our delivery information page does clearly state that, due to the recent delays we have experienced within our warehouse, orders can currently take up to 7 days to be delivered. We completely understand that you were hoping for your order sooner, particularly with your party taking place on 13/09.
There is a possibility that the reply to your email may have gone into your spam or junk folder, although we completely understand that this doesn't help if you haven't been able to see it.
I have now asked our manager to send you a new email directly so that we can make sure you receive it and, most importantly, get this resolved for you as quickly as possible. We will also make sure your party date of 13/09 is noted when looking into this.
Again, we are genuinely so sorry for the stress and uncertainty this has caused you. We completely understand why you have contacted us through Trustpilot, and we really hope we can put this right for you and get your order situation resolved as quickly as possible.
Kind regards,
Party Delights
Failure to refund
*** as complained about below, this company did enter into liquidation on 09/07/2026, company number 14693739. Their own terms and conditions contained on their website confirm this as their company number and that they are a trading style of Ginger Ray Limited I.e said company in liquidation. I didn’t order until 14th July, so they continue to take orders while in liquidation. Their response that they were acquired by amscan international in 2024 below may be true but this ceased being their registered office address in September 2025. Do not order from here. I wish I had checked reviews beforehand. Also, the VAT number displayed on their emails is invalid ***
Received my return on 31/07/2026 but haven’t processed my refund. Ignoring all emails sent regarding this including a complaint. The items were returned unused, in original packaging and within the return period.
31. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Party Delights
Hi Gemma.
We are genuinely very sorry for the frustration and disappointment caused, and we completely understand why you are unhappy with the experience you have had.
First and foremost, we sincerely apologise for the delay in processing your refund and for the difficulty you have experienced in trying to contact us. We can appreciate how concerning and frustrating it must have been to return your items on 31/07/2026 and then feel that your emails were being ignored.
We would like to reassure you that we have not intentionally ignored your correspondence. We can see that responses were sent to you on 16/07, 13/08, 20/08, 24/08 and 31/08. Unfortunately, it appears from the correspondence we have received that our replies have not been reaching you. We are extremely sorry that this has resulted in you understandably believing that we were not responding. If possible, please could you check your spam/junk folder, as our replies may have been filtered there. Alternatively, if you have another email address you are able to provide, we would be very happy to contact you there to ensure that our correspondence reaches you.
We also sincerely apologise for the confusion caused by the company, VAT and website information you have highlighted. There have been changes to the companies and administration behind the business, and unfortunately some of the information displayed on our website and within our emails was not updated as promptly as it should have been. We fully accept that this should have been addressed sooner, and we are sorry for the confusion and concern this has caused.
We have now updated the relevant website information and our email communications to clearly state that we are a trading company of Amscan International Limited, including the correct company and VAT details. We appreciate you bringing this to our attention and apologise that this was missed previously.
Most importantly, we are very sorry that your overall experience has fallen so far short of the standard we aim to provide. We completely understand your frustration, particularly given that you returned the items unused, in their original packaging and within the permitted return period.
Please accept our sincerest apologies for the inconvenience, confusion and frustration caused. We would very much like the opportunity to put this right and ensure that your refund and any outstanding communication are dealt with as quickly as possible.
Kind regards,
Party Delights
Very disappointing experience with Party Delights.
I placed an order on 16 August and paid an additional £6.95 for Express Delivery, which was supposed to arrive within 2 working days. The order did not arrive until 26 August – 10 days after I placed it.
I emailed Party Delights several times while I was waiting for the order, including to explain that because of the delay I no longer needed the items. None of my emails received a response.
By the time the parcel finally arrived, it was too late for what I needed it for. I have now had to arrange an InPost return myself and am seeking a full refund, including the Express Delivery charge.
What has disappointed me most isn't just the late delivery, but the complete lack of customer service. If a company offers and charges extra for Express Delivery, customers should reasonably expect that service to be provided — and if something goes wrong, emails should at least be answered.
Based on my experience, I unfortunately wouldn't order from Party Delights again
16. August 2026
Bewertung ohne vorherige Einladung
Antwort von Party Delights
Hi Helena.
Thank you for your review.
We are so incredibly sorry to hear about your experience, and we completely understand your disappointment. Please accept our sincerest apologies for the delay with your order and, in particular, for the frustration and inconvenience this caused when you needed the items for a specific occasion.
We can see that part of your order was dispatched within 24 hours, however, unfortunately, the remaining part was delayed due to unforeseen issues within our warehouse. We appreciate that this does not meet the Express Delivery service you paid for, and we are genuinely sorry that your order did not arrive within the promised timeframe.
We are also extremely sorry to hear that you felt your emails were not answered. We have checked our emailing system and can see that a response was sent, although we appreciate that this clearly hasn't reached you. It may be worth checking your spam/junk folder, but regardless, we don't want to leave this unresolved. We have asked our Customer Service Manager to contact you again directly with a fresh email, just in case the original response failed to reach you for any reason.
We completely appreciate how disappointing it must have been to receive your order after it was no longer needed, particularly after paying for Express Delivery and trying to contact us for assistance. This is certainly not the level of service we aim to provide, and we are genuinely sorry that we let you down.
We will also ensure that your concerns regarding the delivery charge and return are properly addressed by our customer service team.
Thank you for taking the time to share your experience with us. We are truly sorry that this has left you feeling that you would not order from Party Delights again, and we hope that by contacting you directly we can at least have the opportunity to put things right.
Kind regards,
Party Delights
In liquidation
If anyone is thinking of ordering- please don't. The company behind this website-Ginger Ray Ltd went into voluntary liquidation on 7 July 2026 but the website is still taking orders and taking money. I placed an order two weeks ago. Received some items and no response when I ask about the rest.
In response to your reply:
Party Delights website states that it is a trading name of Ginger Ray Limted.
Companies house website states that Ginger Ray Limited 14693739 was put into volutary liquidation on 7 July 2026.
Which of these facts are you disputing?
My order number is #15434.
18. August 2026
Bewertung ohne vorherige Einladung
Antwort von Party Delights
Hi Diane.
We’re sorry to hear that you’ve experienced an issue with your order and understand your frustration at not receiving all of the items you ordered.
We would, however, like to clarify that this review has been left for Party Delights, rather than Ginger Ray. The company behind Party Delights did enter administration in 2024, but the business was subsequently acquired by another company and continues to trade as normal.
We’re therefore concerned that the information in this review may have caused some confusion between the businesses.
With regard to your order, we would be more than happy to look into the outstanding items and provide an update. Unfortunately, there are no order details included in the review, so we have requested these via Trustpilot. Once we receive the relevant information, we can investigate what has happened and assist you further.
We’re sorry again for the inconvenience caused and hope we can resolve the outstanding part of your order for you.
Kind regards,
Party Delights
Poor
***EDIT***
I HAVE NOT HAD ANY REPLIES WHATSOEVER TO EMAILS AND SO PERHAPS PARTY DELIGHTS MIGHT LIKE TO CALL ME IF THERE IS AN ISSUE WITH EMAILS GETTING TO ME. IT'S STRANGE HOW THERE HAS BEEN NO ISSUES WITH AUTOMATIC EMAILS REACHING ME!
KI have used PD previously and had a positive experience. I placed an order 2 weeks ago and heard nothing in terms of delivery. I chased PD a number of times, in particular after the 7 working days and all emails were ignored. The following day I got a notification that the courier had the parcel. It was eventually delivered to the wrong address and 2 items are broken/smashed. The packaging was poor and so not surprising that the two more fragile items have been damaged. Have emailed again to complain.
It is such a shame as this could be a great company, but the customer service and delivery is abysmal.
26. August 2026
Bewertung ohne vorherige Einladung
Antwort von Party Delights
Hi.
Thank you for your review.
We are truly very sorry to hear about your experience and, in particular, that your recent order arrived at the wrong address with two items damaged. We completely understand how disappointing and frustrating this must have been, especially after you had previously had such a positive experience with us.
We are particularly sorry that the items arrived damaged, and we absolutely appreciate your comments regarding the packaging. This is certainly not the experience we want any of our customers to have.
We have looked carefully at the email threads relating to your order and can see that our Customer Service team has responded to your emails within 48 hours, including those you have subsequently replied to. We are sorry if this has nevertheless left you feeling that your concerns were being ignored, as we appreciate how frustrating it is when you are waiting for a resolution.
We can also see that your case is currently being actively dealt with by our Customer Service team, and we sincerely hope we can get this resolved for you as quickly and satisfactorily as possible.
We are genuinely sorry that this order has fallen so far short of the experience you have previously had with us. Your feedback is extremely important, and we will ensure your comments regarding the delivery and packaging are taken seriously and passed on to the relevant teams.
Thank you for bringing this to our attention
Kind regards,
Party Delights
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