Doesn’t even deserve 1 star. Ordered 2 Halloween costumes oh 6/10/26. Nothing was dispatched for over 2 weeks. Emailed - no response. On the 23/10/26 I received 1 costume from the order but I am stil... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Ordered items for Halloween on 30th September. Used their contact form and social media but had no response back. Requested refund using Klarna. Kept messaging and no replies. Then went back on websi... Mehr ansehen
Absolute dog shit of a company, ordered costumes 16th October. Took my money, then absolutely nothing since. E-mailed for updates, they don't reply to anything. Found a phone number which is disconne... Mehr ansehen
I've used this company before and haven't had an issue, but not this time. Ordered on the 13th of October and weirdly didn't recieve any acknowledgement of the order. Left it for a while as I thought,... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Find fantastic decorations, fancy dress, tableware, balloons and more for any celebration, including birthdays, Carnival, Halloween, Christmas and New Year!
Kontaktinformationen
Unit 4, Tallow Way, M44 6RJ, Manchester, Vereinigtes Königreich
- 0333 900 5000
- partyteam@partydelights.co.uk
- www.partydelights.co.uk
1,3
Ungenügend
1814 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 60 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Failure to refund
*** as complained about below, this company did enter into liquidation on 09/07/2026, company number 14693739. Their own terms and conditions contained on their website confirm this as their company number and that they are a trading style of Ginger Ray Limited I.e said company in liquidation. I didn’t order until 14th July, so they continue to take orders while in liquidation. Their response that they were acquired by amscan international in 2024 below may be true but this ceased being their registered office address in September 2025. Do not order from here. I wish I had checked reviews beforehand. Also, the VAT number displayed on their emails is invalid ***
Received my return on 31/07/2026 but haven’t processed my refund. Ignoring all emails sent regarding this including a complaint. The items were returned unused, in original packaging and within the return period.
31. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Party Delights
Hi Gemma.
We are genuinely very sorry for the frustration and disappointment caused, and we completely understand why you are unhappy with the experience you have had.
First and foremost, we sincerely apologise for the delay in processing your refund and for the difficulty you have experienced in trying to contact us. We can appreciate how concerning and frustrating it must have been to return your items on 31/07/2026 and then feel that your emails were being ignored.
We would like to reassure you that we have not intentionally ignored your correspondence. We can see that responses were sent to you on 16/07, 13/08, 20/08, 24/08 and 31/08. Unfortunately, it appears from the correspondence we have received that our replies have not been reaching you. We are extremely sorry that this has resulted in you understandably believing that we were not responding. If possible, please could you check your spam/junk folder, as our replies may have been filtered there. Alternatively, if you have another email address you are able to provide, we would be very happy to contact you there to ensure that our correspondence reaches you.
We also sincerely apologise for the confusion caused by the company, VAT and website information you have highlighted. There have been changes to the companies and administration behind the business, and unfortunately some of the information displayed on our website and within our emails was not updated as promptly as it should have been. We fully accept that this should have been addressed sooner, and we are sorry for the confusion and concern this has caused.
We have now updated the relevant website information and our email communications to clearly state that we are a trading company of Amscan International Limited, including the correct company and VAT details. We appreciate you bringing this to our attention and apologise that this was missed previously.
Most importantly, we are very sorry that your overall experience has fallen so far short of the standard we aim to provide. We completely understand your frustration, particularly given that you returned the items unused, in their original packaging and within the permitted return period.
Please accept our sincerest apologies for the inconvenience, confusion and frustration caused. We would very much like the opportunity to put this right and ensure that your refund and any outstanding communication are dealt with as quickly as possible.
Kind regards,
Party Delights
Very disappointing experience with Party Delights.
I placed an order on 16 August and paid an additional £6.95 for Express Delivery, which was supposed to arrive within 2 working days. The order did not arrive until 26 August – 10 days after I placed it.
I emailed Party Delights several times while I was waiting for the order, including to explain that because of the delay I no longer needed the items. None of my emails received a response.
By the time the parcel finally arrived, it was too late for what I needed it for. I have now had to arrange an InPost return myself and am seeking a full refund, including the Express Delivery charge.
What has disappointed me most isn't just the late delivery, but the complete lack of customer service. If a company offers and charges extra for Express Delivery, customers should reasonably expect that service to be provided — and if something goes wrong, emails should at least be answered.
Based on my experience, I unfortunately wouldn't order from Party Delights again
16. August 2026
Bewertung ohne vorherige Einladung
Antwort von Party Delights
Hi Helena.
Thank you for your review.
We are so incredibly sorry to hear about your experience, and we completely understand your disappointment. Please accept our sincerest apologies for the delay with your order and, in particular, for the frustration and inconvenience this caused when you needed the items for a specific occasion.
We can see that part of your order was dispatched within 24 hours, however, unfortunately, the remaining part was delayed due to unforeseen issues within our warehouse. We appreciate that this does not meet the Express Delivery service you paid for, and we are genuinely sorry that your order did not arrive within the promised timeframe.
We are also extremely sorry to hear that you felt your emails were not answered. We have checked our emailing system and can see that a response was sent, although we appreciate that this clearly hasn't reached you. It may be worth checking your spam/junk folder, but regardless, we don't want to leave this unresolved. We have asked our Customer Service Manager to contact you again directly with a fresh email, just in case the original response failed to reach you for any reason.
We completely appreciate how disappointing it must have been to receive your order after it was no longer needed, particularly after paying for Express Delivery and trying to contact us for assistance. This is certainly not the level of service we aim to provide, and we are genuinely sorry that we let you down.
We will also ensure that your concerns regarding the delivery charge and return are properly addressed by our customer service team.
Thank you for taking the time to share your experience with us. We are truly sorry that this has left you feeling that you would not order from Party Delights again, and we hope that by contacting you directly we can at least have the opportunity to put things right.
Kind regards,
Party Delights
In liquidation
If anyone is thinking of ordering- please don't. The company behind this website-Ginger Ray Ltd went into voluntary liquidation on 7 July 2026 but the website is still taking orders and taking money. I placed an order two weeks ago. Received some items and no response when I ask about the rest.
In response to your reply:
Party Delights website states that it is a trading name of Ginger Ray Limted.
Companies house website states that Ginger Ray Limited 14693739 was put into volutary liquidation on 7 July 2026.
Which of these facts are you disputing?
My order number is #15434.
18. August 2026
Bewertung ohne vorherige Einladung
Antwort von Party Delights
Hi Diane.
We’re sorry to hear that you’ve experienced an issue with your order and understand your frustration at not receiving all of the items you ordered.
We would, however, like to clarify that this review has been left for Party Delights, rather than Ginger Ray. The company behind Party Delights did enter administration in 2024, but the business was subsequently acquired by another company and continues to trade as normal.
We’re therefore concerned that the information in this review may have caused some confusion between the businesses.
With regard to your order, we would be more than happy to look into the outstanding items and provide an update. Unfortunately, there are no order details included in the review, so we have requested these via Trustpilot. Once we receive the relevant information, we can investigate what has happened and assist you further.
We’re sorry again for the inconvenience caused and hope we can resolve the outstanding part of your order for you.
Kind regards,
Party Delights
Poor
***EDIT***
I HAVE NOT HAD ANY REPLIES WHATSOEVER TO EMAILS AND SO PERHAPS PARTY DELIGHTS MIGHT LIKE TO CALL ME IF THERE IS AN ISSUE WITH EMAILS GETTING TO ME. IT'S STRANGE HOW THERE HAS BEEN NO ISSUES WITH AUTOMATIC EMAILS REACHING ME!
KI have used PD previously and had a positive experience. I placed an order 2 weeks ago and heard nothing in terms of delivery. I chased PD a number of times, in particular after the 7 working days and all emails were ignored. The following day I got a notification that the courier had the parcel. It was eventually delivered to the wrong address and 2 items are broken/smashed. The packaging was poor and so not surprising that the two more fragile items have been damaged. Have emailed again to complain.
It is such a shame as this could be a great company, but the customer service and delivery is abysmal.
26. August 2026
Bewertung ohne vorherige Einladung
Antwort von Party Delights
Hi.
Thank you for your review.
We are truly very sorry to hear about your experience and, in particular, that your recent order arrived at the wrong address with two items damaged. We completely understand how disappointing and frustrating this must have been, especially after you had previously had such a positive experience with us.
We are particularly sorry that the items arrived damaged, and we absolutely appreciate your comments regarding the packaging. This is certainly not the experience we want any of our customers to have.
We have looked carefully at the email threads relating to your order and can see that our Customer Service team has responded to your emails within 48 hours, including those you have subsequently replied to. We are sorry if this has nevertheless left you feeling that your concerns were being ignored, as we appreciate how frustrating it is when you are waiting for a resolution.
We can also see that your case is currently being actively dealt with by our Customer Service team, and we sincerely hope we can get this resolved for you as quickly and satisfactorily as possible.
We are genuinely sorry that this order has fallen so far short of the experience you have previously had with us. Your feedback is extremely important, and we will ensure your comments regarding the delivery and packaging are taken seriously and passed on to the relevant teams.
Thank you for bringing this to our attention
Kind regards,
Party Delights
Items not dispatched for over a week
I ordered items because the website was clear that lead times are 1-2 days. I kept checking but the items hadn't been dispatched for 3 days when I reached out and they had one excuse after another. They stopped responding when I wanted to cancel. Items were delivered to locker 2 weeks later. I have not collected them because I just want my money back but now I have to wait for inpost to send them back and only then I can reach out to them again about a refund. I wont get the money back for postage and dont even know what stated the items are in because im not picking them up.
Absolute waste of time and money. I only wish I had checked trustpilot before ordering
13. August 2026
Bewertung ohne vorherige Einladung
Antwort von Party Delights
Hi Sanita.
Thank you for your review.
We’re sorry to hear about your experience with this order and understand how frustrating it must have been, particularly given the delivery timescale advertised on our website.
We have looked into this and can see that you contacted our team on the 27th. We’re pleased to confirm that the team will be responding to you today to confirm that a full refund has been processed.
We’re sorry that the delivery took considerably longer than expected and for the inconvenience this has caused. We appreciate that this has been a frustrating experience and is not the level of service we aim to provide.
Thank you for taking the time to leave your feedback.
Take care,
Party Delights
order not sent - terrible customer service
Placed an order on August 8th. No shipping notice. Got in touch via email August 16th. They asked me for my delivery address on August 19th… which they had from the order. August 20th they claimed the order was lost in the post and asked if I wanted it resent or refunded. Asked for it to be resent since they said it would arrive in three working days once dispatched. August 21st they say they have arranged for a replacement to be sent and it would be shipped within 48 hours; the same day I asked them for a tracking number. August 24th they responded saying they couldn’t provide tracking for replacement orders and that my order should be shipped in the next 48 hours; I responded the same day asking for this to be expedited. It is August 25th and I have heard nothing and received nothing. Avoid. Order 14759.
Update Aug 28:
Responding to the reply: They sent me a tracking number on the 26th for a replacement. Today is the 28th and the tracking still says only the shipping label has been created and nothing has been received by the logistics company.
Update Sept 4:
On Aug 31 the tracking still said the item hadn’t been shipped, so I emailed asking for a refund. Today is Sept 4 and I still don’t have a reply from the company and the tracking says the item still hasn’t been shipped.
8. August 2026
Bewertung ohne vorherige Einladung
Antwort von Party Delights
Hi Natalie.
We are very sorry for the experience you have had with this order and completely understand your frustration. We appreciate that the delays and the communication around your order have been incredibly disappointing.
Having reviewed the email correspondence, we can confirm that the original parcel was unfortunately lost in the post. When you requested a replacement, this was arranged; however, there was then an unexpected delay due to warehouse delays, which meant it was not dispatched within the timeframe originally advised.
We sincerely apologise for this further delay. We appreciate that, having already experienced an issue with the original delivery, you were understandably expecting the replacement to be dealt with much more quickly.
Following your request for this to be expedited, we have upgraded the replacement to next-day delivery, and it is now on its way to you, as mentioned in our emails. We hope this reaches you very shortly.
We are genuinely sorry that what should have been a straightforward order has involved so much inconvenience and waiting. This is certainly not the experience we want for our customers, and we appreciate your patience while we have worked to get the replacement to you.
Kind regards,
Party Delights
What an appalling company to deal with
What an appalling company to deal with. Place an order - no delivery information- nothing. Asked for a delivery date - warehouse is either moving or behind. This company entered Administration in 2024 so why are they allowed to take orders they either cannot or will not fulfil.
UPDATE - order no 14925 not received 3 wks later
Order no 15552 ( 48 hr delivery paid for a week ago ) not received
.
17. August 2026
Bewertung ohne vorherige Einladung
Antwort von Party Delights
Hi Carolyn.
We’re sorry to hear that you’ve been disappointed with your experience, and we would very much like the opportunity to look into what has happened with your order.
Unfortunately, there is no order information included in this review, so we’re unable to investigate the specific issues you’ve experienced at this stage. We have therefore requested your order details via Trustpilot so that we can locate the order and review the circumstances fully.
For clarity, the company did enter administration in 2024. However, the business was subsequently acquired by another company and continues to trade as normal. We appreciate that the administration may understandably cause concern, but it does not mean that we are unable to take or fulfil orders.
We’re sorry that you have experienced a lack of clear delivery information and appreciate how frustrating it is to be left waiting for an update. We hope to receive your order details so that we can investigate this properly and provide you with a clear response.
Kind regards,
Party Delights
This company does not issue refunds
This company does not issue refunds.
Be very careful !
I ordered a Hungry Caterpillar costume for my grandson. It arrived reasonably quickly but was too small. I returned it, all according to instructions, but in spite of waiting the 10 days, and many emails chasing the refund, I've heard nothing.
No communication whatsoever. And no refund as promised on their website.
What makes it more annoying is that I went ahead and bought the next size up costume fot my grandson as he wanted it so much .
22. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Party Delights
Hi Viv.
We’re very sorry for the frustration and inconvenience this situation has caused, and we completely understand how disappointing it must be to have been waiting for your refund, particularly after purchasing the next size up for your grandson.
We would like to reassure you that we absolutely do issue refunds. In this instance, the reason your refund has not yet been processed is because we have not received the returned parcel at our warehouse.
As mentioned in our numerous emails to you, we have requested your proof of postage so that we can investigate the return with the courier and, importantly, process your refund. As soon as you provide us with the proof of postage, our team can proceed with this for you.
We’re sorry that this has taken longer than expected and appreciate how frustrating it is to have to chase for an update. We certainly do not want you to feel that your emails have been ignored or that we are unwilling to issue your refund.
We hope we can get this resolved for you as quickly as possible once we receive the requested proof of postage.
Kind regards,
Party Delights
£7.50 delivery for balloons weighing…
£7.50 delivery for balloons weighing about 400g!!! Youd think at that price it would be next day! And then they cancel half your order and dont send the other half out. Still waiting 7 days on no sign of balloons. the party has been and gone and what im being sent if i ever get it is no good to me now as half the sizes are missing. Avoid this company at all costs
11. August 2026
Bewertung ohne vorherige Einladung
Antwort von Party Delights
Hi Alison,
Thank you for the review.
We are extremely sorry if there has been any miscommunication given to you regarding the delivery charges.
Upon reviewing your order, you were charged £7.50 for delivery. As your order is being fulfilled from both warehouses, we do make a conscious effort to ensure these delivery charges are shown at checkout.
We have contacted you directly regarding the fulfilled part of your order which hasn't arrived, to ensure this matter is resolved by us as quickly as possible.
We thank you for providing this feedback and apologise for any upset caused.
Kind regards
Party Delights
It all worked out alright!
I was worried to place an order given all the negative reviews, but my £20 order did show up on the exact day I expected it (I paid for the 3-5 business day express delivery and it came on the 5th business day), there was a confirmation email and tracking number shared upon placement of the order (even though I didn't download the Shopify app so couldn't actually track it), then I got emails and a text throughout the day when my shipment was out for delivery. It delivered a few hours later than the text's time window, and the box it came in was a bit crunched up, but everything inside was fine. All cheap but cheerful gear I ordered for a party I'm throwing but pleasantly surprised with the results of my purchase! Four stars because there was no communication in between and I couldn't follow the tracking number without downloading Shopify so I was a little stressed worrying the stuff would show up in time. But four out of five because everything worked out alright.
18. August 2026
Bewertung ohne vorherige Einladung
Antwort von Party Delights
Hi Lydia.
Thank you so much for taking the time to leave such a detailed review! We’re really pleased to hear that your order arrived on the expected day and that everything inside arrived safely and was perfect for your party. 🎉
We completely understand your concerns about ordering after seeing some of the negative reviews, so we’re especially grateful that you decided to give us a try. It’s fantastic to hear that the order confirmation, tracking updates, delivery emails and text notifications all came through as expected.
We’re sorry that there wasn’t more communication between placing your order and dispatch, and we appreciate your feedback regarding the tracking. We understand how reassuring it is to be able to follow an order, particularly when you have a specific date you need it for.
Thank you again for your honest feedback and for choosing PD. We’re delighted that everything worked out and hope you have a fantastic party! 🎈
Kind regards,
Party Delights
Order did not arrive within the promised timeframe
I placed an order 10 days ago for items required for my sons' birthday party in a few days time, I have received zero updates on my order, I have emailed, completed a form and tried to call Party Delights but have received no response.
8. August 2026
Bewertung ohne vorherige Einladung
Antwort von Party Delights
Hi Kirsty,
Thank you for the review,
We are sincerely sorry to hear that your order hasn't arrived in time for your son's birthday. This is naturally a very time-sensitive order, and for us to let you and your son down is unacceptable.
I can see that we did reply back to your email within 48 hours, explaining that due to a recent warehouse move, there have been order dispatch delays.
This doesn't excuse the fact that orders should be dispatched on time or at least communicate delays to customers.
We are working behind the scenes to improve our order dispatch time and value any feedback left by our customers.
Kind regards
Party Delights
I placed an order on the 10/08/2026
I placed an order on the 10/08/2026.
I have contact via the website and via email. But as of yet no reply. I understand thing can go wrong but come on party delights pull your socks up. Respond to your customers. Your reviews are shocking. Please update me on my order.
17. August 2026
Bewertung ohne vorherige Einladung
Antwort von Party Delights
Hi Sue,
Thank you for the review,
Unfortunately, I have been unable to find any emails from yourself by searching your order number and the email address connected to your order.
We of course want to ensure that all emails are being received to us and replied within 48hrs.
I have reached out to you directly and requested screenshots of your contact form for further investigation.
Kindest regards
Party Delights
Avoid!
Oh, how I wish I’d read these reviews before ordering.
I placed my order on 4 August, including gifts for a party that has now sadly come and gone. I emailed the company a week after ordering and have followed up several times since, but I’ve heard absolutely nothing. I’ve checked my spam and junk folders too, so unfortunately, there’s been no response there either.
At this point, I’m beginning to wonder whether I’ll ever receive my order - or my money back. It’s extremely disappointing and frustrating, especially as I was genuinely looking forward to receiving my items.
The lack of communication and customer service has been appalling. I certainly won’t be ordering from this company again.
Avoid!
4. August 2026
Bewertung ohne vorherige Einladung
Antwort von Party Delights
Hi Naomi,
Thank you for the review,
We’re very sorry to hear that your order has not arrived in time for your party, and we completely understand how disappointing this must have been.
We have recently moved warehouses, which has unfortunately caused some delays while our new operation has been getting up and running. We appreciate how frustrating this is, particularly when orders are placed for specific occasions.
We can see that we have responded to your emails within 48 hours, but we’re sorry that you have not yet received the information you were hoping for. We will be contacting you again directly with a further update regarding your order.
Thank you for your patience, and we sincerely apologise for the inconvenience caused.
Many Thanks
Party Delights
Stay clear of this company!!
Order took too long to arrive meaning I'd missed the event the order was required for even though the website states up to 7 days for standard delivery.
I returned the product as it arrived too late but despite tracking it and knowing the parcel was delivered back to Party Delights no refund was initiated. I've emailed them 3 times since in the last few weeks and had zero response back.
I would stay well clear of this company!! I live in hope that they may get in touch regarding the refund but am not holding my breath which makes them scammers in my eyes!
**** in response to the response below… I checked both my inbox and junk emails daily and can assure you no response was received.
Anyway I’ve seen proof of postage /
Confirmation that the return was received by yourselves on the 27th of July now (even though you supplied the qr code so should have had tracking information yourself???) so hopefully you can resolve this quickly.
27. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Party Delights
Hi Claire,
We are very sorry to read your review and completely understand your frustration, particularly as the order was needed for a specific event and unfortunately arrived too late.
Your order was placed on a Saturday and was dispatched the following Wednesday. Unfortunately, the parcel then experienced an unexpected delay with the courier and was delivered approximately a week after being received by them. We fully appreciate that this was too late for the event and apologise for the disappointment and inconvenience this caused.
We are also sorry that you have been frustrated with the returns and refund process. Our returns are normally processed within 14 days of being received, and we can see that your email of 6th August was responded to the following day, requesting proof of postage so that we could investigate the return with our returns department.
We appreciate that you were expecting a refund and a quicker resolution.
We have sent you a separate email today to look into this return further, and we look forward to resolving this as soon as possible.
Kind regards
Party Delights
I do not recommend Party Delights
I would not recommend Party Delights.
Extremely disappointed with them. My goods were never delivered and no refund has been received, causing a lot of inconvenience. The party the goods were purchased for has already taken place.
Very poor service and communication; please either delivery the goods in full or refund my money.
17. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Party Delights
Hi Crewe,
Thank you for the review,
I'm sincerely sorry that your goods haven't arrived in time for the party,
I've requested order information via Trustpilot so that we can get this matter looked into as soon as possible.
Please feel welcome to either respond to the request from Trustpilot or email our customer service team partyteam@partydelights.co.uk with your order number, as we'd be more than happy to assist.
Many Thanks
Party Delights
Awful company
Ordered on the 8th august for my daughters birthday on the 16th. Wish id of checked here first. Never arrived, they didnt even bother shipping the items. I even emailed days ago with no response. I have emailed again to ask to cancel but had no response. I do not recommend using this company. They are a nightmare to get in contact with and it looks like they do this often. Considering this is a party supply shop, they really should just close the company down as party's have deadlines and you do not respect them!!
Party delights - issue my refund and cancel order immediately.
8. August 2026
Bewertung ohne vorherige Einladung
Antwort von Party Delights
Hi Heather,
Thank you for the review,
We are genuinely sorry to read this and completely understand your frustration, particularly as the order was placed specifically for your daughter’s birthday.
We sincerely apologise that we did not fulfil your order in time for the occasion and appreciate how disappointing this must have been, especially when party supplies are often needed for a specific date.
We have located your email requesting the cancellation, which was sent over the weekend. We are very sorry that you have not yet received a response. We will be responding to you today to confirm that your order has been cancelled and that a full refund has been issued.
We will continue to review our order fulfilment and customer service processes, as customer satisfaction is of the utmost importance to us.
Many thanks
Party Delights
Bad service and communication
Was meant to receive some items yesterday, needed on time before we're due to go on holiday. Nothing received, no replies to emails and no one picking up the phone.
13. August 2026
Bewertung ohne vorherige Einladung
Antwort von Party Delights
Hi Ashley,
Thankyou for the review,
Thank you for taking the time to leave your feedback. We are genuinely sorry that we let you down on this occasion, particularly as the items were needed for your holiday.
We completely understand how disappointing and frustrating it must have been to place your order on 6th August and not have it dispatched until 14th August. Unfortunately, we did not fulfil your order within the timeframe you needed, and we sincerely apologise for the inconvenience and stress this caused.
We’re also sorry that you felt you were unable to get in touch with us. We responded to your email on the morning of 14th August, but we appreciate that this was not soon enough given the urgency of your order. We no longer operate a telephone customer service line and now handle customer enquiries by email, but we recognise that this may not have been clear or helpful in the circumstances.
We are continually reviewing our processes to make sure orders are fulfilled promptly and that customers receive clear and timely communication, particularly when an order is time-sensitive.
We’re very sorry that we didn’t provide the level of service you expected on this occasion, and we completely understand your disappointment.
Kindest regards
Party Delights Team
Not received item
*in reply to your response - no emails have been received, in my junk folder or inbox. No messages have been replied to on Instagram. What are you talking about?! And no issue has been resolved as I’m still without the item or a code to collect it?
Ordered 3 items on July 30th.
First item delivered via Evri to an Inpost locker on Monday 3rd August - no QR code provided to collect the item so presumed the remainder of the order would go into the same locker.
Wednesday 5th the second item is delivered (third now out of stock which it happens) QR code provided, so am able to collect this. Its not in the same locker as the one that's been sat there for 48 hours. Email CS, urgent help needed as for a gift and also Inpost tends to return items if not collected after 72 hours.
Its now 13th August. Their "we aim to reply to you in 3 working days" has clearly failed. No response to any emails or Insta messages, and I'm yet to receive the code to collect my item!
30. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Party Delights
Hi Rose.
I’m so, so sorry about this. You absolutely should not have had to chase us repeatedly, especially when the order was a gift and you were up against InPost’s collection deadline.
There was unfortunately a technical issue with part of your order being dispatched, which meant the first parcel arrived without the QR code needed to collect it. We completely understand how frustrating and worrying that must have been, particularly when the second item was sent to a different locker and you were left without a way to access the first one.
We did reply to your emails, but from your responses it’s clear that our replies haven’t reached you — they may have been filtered into your spam/junk folder. We’re genuinely sorry that this meant you were left feeling ignored, because that absolutely wasn’t the case and, more importantly, it doesn’t change the fact that you were left without the help you needed.
We’ve now spoken with you directly via Instagram and are really glad we’ve been able to get this resolved for you, but we’re incredibly sorry for the stress, inconvenience and frustration caused in getting to this point.
We completely appreciate that this wasn’t the experience you should have had, and we’re very sorry we let you down here.
Kind regards,
Party Delights
Uncontactable
3 items ordered, nearly a month ago. Failed to meet delivery date, chased them via email 3x and still no response.
Awful company, have started the refund process through the bank.
1. August 2026
Bewertung ohne vorherige Einladung
Antwort von Party Delights
Hi Sam.
I am so incredibly sorry for the experience you have had with us. Waiting nearly a month for your order, having the promised delivery date missed, and then being left feeling that your emails have gone unanswered is understandably extremely frustrating.
I have checked our records, and unfortunately, we have been unable to locate any correspondence from you regarding this order. That does not make your experience any less disappointing, and we are genuinely sorry that you have been left feeling ignored. We absolutely want to understand what has happened and why your order has not reached you as expected.
I have requested your order information via Trustpilot so that we can identify your order and investigate this urgently. As soon as we have the relevant details, we will look into this as a priority and establish what has gone wrong.
Please accept our sincerest apologies for the frustration, inconvenience and disappointment caused. We are very sorry that your experience has fallen so far short of the service we aim to provide.
Kind regards,
Party Delights
Atrocious
Atrocious, placed my order for half of it to be out of stock. Then I received my parcel and the majority of the items they told me I would receive were missing and the rest were just bunged in a tatty bag. Emailed them several times and they are ignoring correspondence. And to top it off all of the ‘out of stock’ items are still showing as in stock on the website. Please avoid and order with someone else. Wishing I had checked the reviews before ordering.
8. August 2026
Bewertung ohne vorherige Einladung
Antwort von Party Delights
Hi Toni.
I am so incredibly sorry to hear about your experience. What you have described is absolutely not the level of service we aim to provide, and I completely understand your frustration and disappointment.
I would like to sincerely apologise for the stock issues, the missing items from your delivery, and the condition in which your parcel arrived. We also appreciate your concern that items you were advised were out of stock are still showing as available on our website. This is certainly something that needs to be investigated.
I have requested your order information via Trustpilot so that we can identify your order and urgently look into exactly what has happened. Once we have the relevant details, we will investigate this as a priority and work to resolve the issues raised.
We are genuinely very sorry that we have let you down so badly. Thank you for bringing this to our attention, and please accept our sincerest apologies for the inconvenience, frustration and disappointment caused.
Kind regards,
Party Delights
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.