I have been reaching out to you guys for over a week now to see why my hours werent showing up so that i could borrow money against my paycheck. Every person asked for my timesheet which i was unaware... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I specifically want to mention the representative I spoke with, Zach Larson. From the beginning of the call he listened to my concerns and displayed amazing communication and knowledge as well as... Mehr ansehen
Unternehmen hat geantwortet
I noticed a discrepancy between what i accessed and what was deducted from my paycheck. After adding all wage accessed in the app, there was over $500 discrepancy in what was deducted from my paychec... Mehr ansehen
Unternehmen hat geantwortet
Kyle was super helpful and knowledgeable. Helped me directly and efficiently to getting logged in to my account and I couldn't be more thankful. Very professional and courteous, all of my needs are ta... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Payactiv, a Public Benefit Corporation and Certified B-Corp, is a holistic financial-wellness platform that provides employees on-demand access to earned but unpaid wages. Businesses that partner with Payactiv see significant cost reductions through increased recruitment, engagement and retention. Employees love Payactiv because it eliminates the expensive between-paychecks toll of payday loans, bank overdrafts and late fees. Payactiv offers a suite of financial services that include savings and budgeting tools, bill payment and financial-health measurement. Payactiv is the winner of the Innovative Payments Association’s Consumer Champion Award, a Finovate winner and finalist, and the recipient of numerous best-in-class awards in both FinTech & HRTech. It is also the provider of Earned Wage Access to Walmart and the only EWA Program with an approval order from CFPB. In 2020, Payactiv released a short film titled, "We Heard You." Learn more at www.payactiv.com.
Kontaktinformationen
Stevens Creek Boulevard 4880, 95129, San Jose, Vereinigte Staaten
- www.payactiv.com
4,3
Hervorragend
2045 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Attentive Customer Service
Rose’s customer service was excellent. She was a great communicator, pleasant and attentive to treat my issue. A good experience. Thank you, Rose and PayActiv!
28. August 2025
Bewertung ohne vorherige Einladung
Antwort von Payactiv Inc.
Hi James, we are glad that you like our services. That's such a boost for all of us at Payactiv. You have an incredible day! :)
Antwort von Payactiv Inc.
Hi Lolita, thank you for your feedback. Our team is always working hard to continuously improve our product for your better experience. Have a blessed day ahead.
Yennefer C gave superb customer service
Yennefer Clark was so very pleasant and helpful, I wanted to make sure she gets the recognition she deserves. I have been trying to get a hold of someone to fix my transaction issues. Yennefer was the only one whom helped me escalate the issues to Technical Support and look forward to finding solutions quicker. I am ever grateful and thankful for her support.
25. August 2025
Bewertung ohne vorherige Einladung
Antwort von Payactiv Inc.
Hi Lesieli, It is delightful to hear such positive words and it’s always a pleasure to serve our users. Thanks for your feedback.
Lee G is the absolute best agent at…
Lee G is the absolute best agent at payactive. Love him
24. August 2025
Bewertung ohne vorherige Einladung
Antwort von Payactiv Inc.
Hi Jesse, thank you for your feedback. We are so pleased to learn that you are having a great time with us! :) Have a lovely day ahead.
Lee was great and very knowledgeable at…
Lee was great and very knowledgeable at the job
23. August 2025
Bewertung ohne vorherige Einladung
Antwort von Payactiv Inc.
Hi Rachael, thank you so much for your encouraging star ratings. If there is anything we can do for you, just let us know at support@payactiv.com. Have a wonderful day!
Emory helped me through switching…
Emory helped me through switching employers on my account/card and hopefully will complete a smooth transition of my payroll information.
Thank you, Emory!😊
22. August 2025
Bewertung ohne vorherige Einladung
Antwort von Payactiv Inc.
Hi Joan, thank you so much for letting us know how you feel about Payactiv. That's such a boost for all of us at Payactiv. You have an incredible day! :)
Derek Williams excellent…
Derek Williams excellent representative!!! Helped me with everything that I needed!!! Thank you so much!!! Thank you for everything!!!
22. August 2025
Bewertung ohne vorherige Einladung
Antwort von Payactiv Inc.
Hi Orleana, thank you for your feedback and the 5-star rating. If you have any suggestions, please write to us at support@payactiv.com. We would love to hear from you!
Yennefer Clark changed my opinion about payactive!!
Yennefer Clark was able to solve my issue in five minutes when for the last five days I called, I emailed and no one could resolve the issue. They even “escalated it” and told me 24 hrs then “a couple days” but I called again this evening and got Yennefer who was friendly, efficient and solved my issue in 4 minutes!!! Thank you so much!!!! Y’all need to “escalate” Yennefer into a well paying Customer Issue Solver role because she saved my opinion of Payactive!!!
21. August 2025
Bewertung ohne vorherige Einladung
Antwort von Payactiv Inc.
Hi Carmen, we are always looking to improve the experience for our users, and really appreciate the feedback.
Great help after 5 other associates…
Great help after 5 other associates couldn’t help me
21. August 2025
Bewertung ohne vorherige Einladung
Antwort von Payactiv Inc.
Hi there, we are glad that you like our app. That's such a boost for all of us at Payactiv. You have an incredible day! :)
I like the fact that their customer…
I like the fact that their customer service is very patient with you and makes sure they do their best to resolve your issues
21. August 2025
Bewertung ohne vorherige Einladung
Antwort von Payactiv Inc.
Hi Ashvaun, we are glad that you like our app. If you have any suggestions please let us know at support@payactiv.com. We would love to hear from you.
Ryan Kane was a great help
21. August 2025
Bewertung ohne vorherige Einladung
Antwort von Payactiv Inc.
Hi Ida, It is delightful to hear such positive words and it’s always a pleasure to serve our users. Thanks for your feedback.
So far...
So far, so good...
I applied for the card, a few months ago...and the application is still pending. It's annoying.
I used the chat function on their website, and I was connected with a very helpful agent, named Emory.
They assured me that my concern would be addressed shortly.
The app/site gets three stars, but Emory gets five stars for customer service...hence the four-star review.
21. August 2025
Bewertung ohne vorherige Einladung
Antwort von Payactiv Inc.
Hi Sheriff, we are glad that you like our app. If you have any suggestions please let us know at support@payactiv.com. We would love to hear from you.
They over charge they already took…
They over charge they already took there money last paycheck talking about 288 is missing and took it out of my upcoming paycheck. Don't trust them. Just wait until you get paid or find a better app like Dave. Dave doesn't have technical difficulties that's will inconvenience people.
20. August 2025
Bewertung ohne vorherige Einladung
Antwort von Payactiv Inc.
Hi Pamela, we sincerely regret any inconvenience caused. Please rest assured that our team will contact you shortly to assist you in resolving your issue.
Very helpful and polite with what the…
Very helpful and polite with what the issues I was having
20. August 2025
Bewertung ohne vorherige Einladung
Antwort von Payactiv Inc.
Hi Walter, thank you for your feedback and the 5-star rating. If you have any suggestions, please write to us at support@payactiv.com. We would love to hear from you!
Yeneffer Clark is the best
Yeneffer Clark is the best. I had an ongoing issue and called several times. It even got escalated to the engineering team twice!!! The only one who helped me and resolved the issue was Yeneffer Clark. Very kind and helpful. She needs a promotion and a raise!!!! Thank you Yeneffer Clark
18. August 2025
Bewertung ohne vorherige Einladung
Antwort von Payactiv Inc.
Hi Nick, thanks for taking the time to rate us. It helps us to keep going and deliver the best. Have a blessed day.
Great guy
Great guy! Explained everything perfectly well to me and went over and beyond to help me with my situation. Thank you again Alex!!!
15. August 2025
Bewertung ohne vorherige Einladung
Antwort von Payactiv Inc.
Hi Lola, thank you for your feedback. We are delighted to hear that you are having a great time with us! :) Have a lovely day ahead.
The best service ever
I'm able to access my wages at a great frequency and be able to save money doing it and customer service agents are outstanding. Thank you payactiv
14. August 2025
Bewertung ohne vorherige Einladung
Antwort von Payactiv Inc.
Hi Christopher, we are pleased that you enjoyed the app. If there is anything we can do for you, just let us know at support@payactiv.com. Have a wonderful day!
Waller Lee was very courteous and helped
14. August 2025
Bewertung ohne vorherige Einladung
Antwort von Payactiv Inc.
Hi Kevin, thanks for taking the time to rate us. It helps us to keep going and deliver the best. Have a blessed day.
Lee was so attentive
Lee was so attentive, friendly and professional!!!
14. August 2025
Bewertung ohne vorherige Einladung
Antwort von Payactiv Inc.
Hi Sarah, thank you for your feedback and the 5-star rating. If you have any suggestions, please write to us at support@payactiv.com. We would love to hear from you!
Emory is a GREAT Rep!
Emory attempted to help me, and I would like to add that he was swift and respectful!!
12. August 2025
Bewertung ohne vorherige Einladung
Antwort von Payactiv Inc.
Hi Sarah, thank you for providing your valuable feedback. Please reach out to us at support@payactiv.com, if you have any suggestions. We would love to hear from you. Have a blessed day.
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