Philips Bewertungen 954

Customer service and refund processes are atrocious.

Ordered a new toothbrush direct from Phillips after my last Sonicare died. Went direct to Phillips as they had the most competitive price.

Ordered 7th of April and then on the 10th of April was emailed to say that UPS had returned the parcel and would not be delivering it and Phillips would send a replacement. Checked the tracking for the replacement on today (12th April) and it too is being returned to Phillips.

Called custoner service to request the order be cancelled and I be refunded as I do not believe they can fulfill the order. Been told both by phone and online chat that my query needs to be forwarded to a relevant department and I will have an outcome in 2-3 business days. So I am without the product I ordered and without my money with no clear indication this will be resolved.

I purchased a very expensive toothbrush and registered it on their website when I purchased it. The toothbrush had a 2 year warranty and when it failed 18 months later they refused to honour the warranty as they said the receipt had not been correctly uploaded on their system. I requested it to be escalated and received a phone call from the a team leader who was no help and ended up shouting at me over the phone.
(The toothbrush showed on the website as registered and the date - it did not say it was awaiting any further information and I think it is unreasonable to keep a receipt for 18 months after completing registration)
I had to ask her to please stop shouting.
The managers name is Eva and I told her I would be ending my dealings with Philips after being a loyal customer for over 2 decades.

Blenders are so shit, cant even cut through simple fruits and ice. The turning parts broke because the blades werent strong enough to withstand the fruits and ice.

Original Dreammapper was basic but functional for the most part.
Now we are stuck with the new version which has loads of new features, the main one of which appears to be its inability to function. This is due to issues with connectivity, only managed to get on once few weeks back since having to upgrade to this version.
NEEDS TO BE UPDATED WITH USABLE VERSION.

I use my Sonicare ProtectiveClean 4300 electric toothbrush every day and it does a good job. I don't have to charge it often as the battery life is really good. However, Philips could do with working on improving the quality of this product. For example, the original toothbrush I had purchased started to severely deteroriate around the year mark. The on/off button caved in and crumbled to the point it became completely unusable. Fortunately, I had signed the product up for warranty shortly after it arrived, so I was able to claim on the warranty and get a replacement. Credit to Philips - They made the warranty process very smooth and straightforward, and kept me updated with the dispatch and delivery details. They were great! I've been using the replacement toothbrush for 6 months now and it's going strong, but I can see that the on/off button has started to slightly cave in. Obviously this isn't a good sign at all since it's highly likely that the same problem will occur again. Due to this, I strongly advise Philips to improve on the quality of this product - It has good potential but it's just not up to standard.

Came on here to be proved wrong.

Had a blender I loved. The motor broke, within warranty. Sent it for repaid and they sent me a "new" one. It was scratched and smelt. Expected it to be sorted easily, but after sending pics, after two days got an email saying a pick-up could be arranged but I'd have to call a Different phone to arrange an exchange or refund. Sooooo, I'd send this one back, and end up with nothing?

Happy to change this review, if they sort things out.

I have their CPAP DreamMapper machine which has had endless problems with the app to connect to it to get reports.
Email them and they do not respond.
Disgusting that such a large business has a total disregard for customers and ignores any request for assistance.
Unfortunately my provider switched me 18 months ago to their machine having had another manufacturers AirSense 10 for 16 years without a single issue. There was a shortage at the time. I wish I had never switched.

Its quite possibly the worst customer service I had this year. Unable to get a phone number. Phone was cut off three times, waited 40 minutes to be answered. Wrong dept on second time because options do not match - cut off again.
Had to contact AO who rang them to ring me....TV on wall, brand new and they would not help without serial number which was on the back not visible. Philips not in the slightest bit bothered, attitude on the phone - I should have had the attitude - £350 product and was told to update it!!! It was a day old! AO where brilliant - returned due to Philips bad service - rather pay double and get a person on the phone rather than a robot that keeps saying Hello then nothing. Four hours and still no channels on brand new TV - Apple for the new one - at least you get five star service and a number that is answered. Refusing all bot using companies

Horrible experience with Philips! I ordered a product, but when I went to pick it up from the store, it was missing. I contacted customer service expecting a quick resolution—either a replacement or a refund—but instead, they told me to wait 11 business days just for them to decide what to do. That’s nearly two weeks just to think about it, not even to resolve it!

I need my product, and they clearly don’t care. All I want now is my money back so I can order from somewhere else, but even that seems to be a struggle for them. Absolutely unacceptable customer service—avoid at all costs!

Bought a Sonicare Flosser, failed within 3 months. Warranty process failed to log job, customer left waiting for confirmation, chased customer services, told it was my fault even though there was no way to access any data submitted or update warranty from my side and all data needed was already on the system. Told to return unit, before replacement which meant more time without a working product Eventually returned to retailer for full refund who were brilliant and bought a brand with more quality. Customer service at Philips very poor, not helpful, don't investigate, typical outsourced, no autonomy to escalate, often cheap 3rd party service that so many short sighted companies now adopt for the bottom line purposes. Upshot, no more Philips products for me.

I have bought Philips products for 7 years oral hygiene toothbrush handles and toothbrush heads

My review is about a Toothbrush handle, dealing with a mechanical fault - That's it
Thought I might add a few other points / pointers!

Found buying from eBay: Got to be careful
Amazon: Got to be careful
Amazon Philips Store : Good price
Boots etc all OK original
Philips direct: Good prices when your given an offer

Buyer beware as they say! for toothbrush handles and toothbrush heads - Do your research

Bought Oral B before buying Philips but found the plastic handles degraded overtime, (got sticky) and found the Philips brushes better (they do cost a lot more)

Overall Philips think toothbrush and handles and heads are better than the competitors. I tend to use A3 tried all of them. You do pay more for their toothbrush heads - The questions are they worth paying double - I think so - That's up to you to decide

I sometime do get frustrated with their customer service however over all I think the customer service is pretty good (Customer Service is not in the UK - like most large suppliers companies using VoIP - So nothing new! - the quality of the phone call could be better - that's VoIP for you! )

Over all I would say for me the service i received has been very good - quick pick up and help from customer service

I am actually maybe going for a couple of Philip curved Monitors 27" QHD of course - That is my choice - but they do have very good reviews - lost track of the review here!

There are negative reviews on Philips:-

I think overall good to very positive - But its your experience in the end

Purchased a Philips toothbrush 3 months ago. It has a problem that is known by Philips. The only way they can help is if I send the toothbrush back and go without a toothbrush for 10 days. Very poor quality and very poor customer service. I won't be using them again.

Bought Philips 1000 series shaver
Models1332/41
Claim by Philips
1 hr charge
45 min run time
This is not true in my case
It takes 90in to charge
And 30 min run time
Motor not powerful enough and battery's to week.i am dissapointed as i wanted a long battery run time of 1 hour Philips claims are misleading as i purchased this item on there clames,wish i never bought.

I bought a shiny new 43PUS8807 in January 2023 thinking how fantastic it'll be. Has mostly been good except one glaring issue. Settings cannot be accessed from any Freeview based apps, itvx, iPlayer, pop, etc.

When the button is pressed you are abruptly put back on the home screen meaning HDR settings cannot be changed from there.

Philips were made aware of this issue around June 2023 and you end up with the usual turn it off and on, reinstall. They were adamant it is normal to not be able to access settings from there even though every other app allows access. A fair bit of back and forth happened and they close cases when asked about it refusing to even attempt to consider there is an issue. Time goes on where I'm reminded that HDR content on any of those apps is unwatchable and how I can't adjust sound settings when needed.

More recently I asked Freeview about it and they have said that this is not normal and it is behaving like a compatibility issue which would be sorted on Philips side.

I Was under the impression that dealing directly with Philips would be the right move as they should have all the knowledge and power to sort an issue but no.

They have tried to tell me that an issue with settings not opening in iPlayer is different to settings not opening in all Freeview based apps. I regret saying specifically in 2023 as that's now being used against me, claiming you're outside warranty with a new issue.

They have dragged this outside warranty by saying this is normal so they they can get away with doing nothing. I'm amazed this long has past to not have an outcome from a company I assumed was reputable.

I sent my Philips Airfryer 5000 Series XXL Connected (HD9285/91) for warranty repair due to safety concerns with the pan and basket. I was informed the process would take 7-10 business days, which seemed lengthy but acceptable. However, instead of repairing my unit, Philips sent a different model—Philips Airfryer 3000 Series XXL (NA342/09)—without any prior communication. This replacement lacks the smart connectivity features of my original model, making it unsuitable.​

Attempts to resolve this issue via WhatsApp support went unanswered. After contacting the Repair Center, they acknowledged the mistake and arranged for the incorrect unit to be collected. I now face an additional delay of one or more weeks, all due to Philips' errors.​

This experience has been highly frustrating, highlighting significant lapses in Philips' operational processes, quality assurance, and customer communication. I hope Philips addresses these issues promptly to prevent similar inconveniences for other customers.

My experience has been similar to others who have written reviews about ordering direct from Philips (aka Versuni, Amsterdam). Coffee machine was meant to arrive in 3 to 4 working days but yet to show up (now 2 weeks). Used their WhatsApp customer service channel and was sent a stock explanation - we're experiencing huge demand so there are delays in shipping orders - and I was simply advised to be patient. If you want a Philips product I recommend you don't shop direct with them. My experience also makes me question whether their after sales support, if needed, would be any good.
Update: almost two months since ordering, I am still chasing a refund for a coffee machine where Philips cancelled the order for an undisclosed reason. I have had to raise the issue with my credit card provider. I will avoid Philips products.

I had a replacement Philips monitor delivered under warranty and when it arrived it had no screws to attach the monitor to the stand!! Rachel in customer support advised that I should have kept the screws from the faulty monitor before returning it! Nobody ever informed me of this. I now have a monitor that I cannot use and have to wait for them to receive the faulty monitor so that they can take the screws out and send them to me. Absolutely absurd, and they are telling me that its my fault as screws are classed as "accessories" as if I should know. Please don't buy a Philips monitor the aftercare is appalling.

Phillips £500 coffee machine stopped working, within 2 year warranty. Contacted them and was asked to send it back. Packaged up, quite heavy too, and sent back to be serviced. Was returned quickly, wasn’t told what had been done to it. Tried it out and water was coming out from the front across kitchen worktop. Doubt a service had been completed at all. They wanted me to send it back again but no way was I doing that, such a bother to get nothing sorted out. I asked for a refund or a replacement. Answer was no. Asked for a copy of their warranty, no reply. Coffee machine heading to the dump

Bought a sound bar from John Lewis which developed a problem in that it wouldn’t power up spoke to Phillips 3 times but the call handlers first language was not English so found it really difficult to understand or be understood. Did eventually send me a reset procedure which I had already c/o then got message to say case closed . Took back and changed for a Samsung one which works fine.