The lashes are lovely but the customer service isn't great at all... I've tried to get a hold of them through emails countless times and no one ever responds.
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Still awaiting my lashes always brought from you ordered 3 wks ago and still nothing. Id avoid like the plague as lack of communication. Also messaged chinelle and she was rude. Defo find another lash... Mehr ansehen
Ordered 5 really hard to find items for an absolute bargain price to Tenerife, all arrived in good order in only 3 weeks - a miracle on this island. It looks like they're sent standard registered post... Mehr ansehen
I came across Poundlashes on Instagram & was impressed by the prices of the products they sold, particularly as a lot of them were branded. I ordered 2 sets of eyelashes, 2 lipsticks, 2 lip liners &... Mehr ansehen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 10 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
AVOID AT ALL COSTS
First order ever with this company. Order was not received and the order was placed Mid-October. I contacted them and it took a week for a reply. They said they’d resend but did not provide tracking number. Has now been 2 weeks, and I’ve contacted them again but no reply this time. I’ve had to raise an issue with my bank as they’ve taken the money but have not supplied the goods!! Shocking service all round and I would avoid this company.
Missing large order & poor customer service
I've been a consumer of poundlashes quite a few times now, so much so they were the only lashes I wore for a substantial period of time and highly recommended to everyone. Up until recently I've never had any issues and always looked forward to my next delivery, however I placed a fairly large order to the sum of £150 discounted to around £125, after not recieving the items for a while I contact the customer services email to which I was told I need to wait 21 days from dispatch to report the order lost, which I have, I've now emailed several times and had just one reply asking for my shipping address which I then provided, I've heard absolutley zero else since so I've now taken to Facebook and again zero replies which is just awful, especially at this time of year when finances are tight to most. I've now had to claim the funds back via the bank due to the lack of customer service. I can't fault the actual products I've received in the past as I do love what I got, quality and prices are spot on, just a shame on my biggest order to date from them it goes missing and the experience of such poor customer service has made me think twice about repurchasing int he future
Always but the same eyeconic lashes but…
Always but the same eyeconic lashes but the last few times the lashes have been 2 completely different lashes so it looks like I'm wearing 2 odd lashes, why is this? Wouldn't say anything if it was just once but the last 3 times have been completely different so annoying
I loved the lashes
I loved the lashes, i got so many compliments people thinking its actual lash extensions and its so affordable especially for makeup artist they can get a whole bunch without spending a daft amount of money!!
POOR Customer Service
Lashes very cheap, quality inconsistent, poor customer service. My email complaining about the lashes was ignored for 6 months, 3 chasing emails later and i receive notification of a refund, no apology nothing. outstanding.
great inexpensive lashes
been buying my lashes here for years! never had an issue, always speedy delivery and the lashes are a great price and can be worn multiple times
Ordered nearly 2 weeks ago items still…
Ordered nearly 2 weeks ago items still not arrived. Tracking number with royal mail doesn't exist. They don't reply to emails or Facebook messages. Seems like a complete scam.
Do not buy from here
Do not buy from here! I seen they have replied to a complaint on here saying they believe it’s false but the same thing is happening with me! And I can give all the proof needed… Definitely a scam! You pay, they “send it out” but the tracking doesn’t work, your parcel doesn’t arrive, you email and they tell you they can’t help and to wait 21 days, then there is no future communication. Honestly the stress isn’t worth the bargain you think you’re getting.
Ordered lipsticks that are sold out…
Ordered lipsticks that are sold out everywhere. Came super quick. Happy that they stocked it on their site.
Bad service
My lashes was delivered in seven days which was okay but I received empty bottle instead of the glue for the lashes.I’m really upset because I paid for it. 😡😡
Beautiful and cheap
Beautiful lashes and so cheap. They came in a week and the packaging is beautiful too.
My order came within 2 days I’m so…
My order came within 2 days I’m so happy with my 10 lashes I order every other month they last and they’re fabulously reliable!!!
Great value ,
10/10✨
Iv been using pound lash for years and honestly have nothing bad to say about them deliveries are not too long and products are cheap and cheerful but long lasting and look great 10/10
amazing !!
will not buy lashes from any other company!!! brilliant service, cheap and fast delivery, love this brand 💖
Great service and amazing lashes
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