I had an extremely disappointing experience with this brand. I ordered from their “ready to deliver” collection, which clearly promised delivery within 3–4 working days. Before making the paym... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
I had an amazing experience ordering an outfit for my son’s wedding from Rania Zara. The customer service was excellent from start to finish, with the team always available and fully committed to he... Mehr ansehen
Rania Zara made my Eid shopping so effortless! I placed a last minute order and my consultant, Ashfia supported me throughout the entire process. She kept me well informed and the tracking system was... Mehr ansehen
Unternehmen hat geantwortet
Outfit took four months to ship and then was delivered to the wrong address due to error from the shipping team, from where it couldnt be retrieved as the house being sold and no one lives there. The... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Rania Zara Studio is a premier House of Fashion connecting the finest Pakistani designer brands with global audiences. Offering the finest selection of luxury and contemporary collections, Rania Zara provides a seamless shopping experience through www.raniazara.co.uk
Kontaktinformationen
London, Vereinigtes Königreich
- +44 7379 349558
- raniazarauk@gmail.com
- www.raniazara.co.uk
3,3
Akzeptabel
87 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
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False Delivery Promises & No Customer Support
I had an extremely disappointing experience with this brand. I ordered from their “ready to deliver” collection, which clearly promised delivery within 3–4 working days. Before making the payment, they even confirmed this timeline in writing.
However, after placing the order, I received no updates. I had to constantly follow up with them, sending multiple messages, most of which were completely ignored. Once the promised delivery timeline passed, they stopped responding altogether.
After more than 10 working days, they finally informed me that the product was actually out of stock. The only reason they responded was because I mentioned that I would have to contact my bank regarding the payment and refund process.
They then promised a refund, which I still haven’t received.
This has honestly been one of the worst customer service experiences I’ve had. Delays can happen, but ignoring customers and failing to communicate honestly is unacceptable. At the very least, I expected transparency and basic professionalism.
8. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Rania Zara Studio
Dear Jaspreet,
Thank you for taking the time to share your experience, and I’m truly sorry for how this was handled.
You’re absolutely right, being ignored after placing an order is unacceptable, and you should never have had to chase us for basic updates. The fact that it took over 10 working days and a mention of your bank for us to inform you the product was out of stock is not the standard we hold ourselves to.
I’ve personally escalated your refund to ensure it’s processed without any further delay. I’d also like to look into your case directly , please send us a DM or email with your order number so I can follow up.
We’re taking your feedback seriously and reviewing our communication processes so this doesn’t happen to another customer. Again, I sincerely apologise.
Amazing service
Amazing service - customer service great - updates and pictures sent via text and email - delivery was very quick- will definitely be using your website again.
8. April 2026
Bewertung ohne vorherige Einladung
I had an amazing experience ordering an…
I had an amazing experience ordering an outfit for my son’s wedding from Rania Zara. The customer service was excellent from start to finish, with the team always available and fully committed to helping whenever I needed support. My dress was made perfectly to my measurements and fit beautifully, which I was really impressed with. The whole process felt smooth and reassuring, and I couldn’t be happier with the result. I would definitely recommend them to anyone looking for great service and quality, I’m very happy with my purchase.
Thank you RZ for making my day so special.
Uzma x
4. April 2026
Bewertung ohne vorherige Einladung
Rania Zara made my Eid shopping so…
Rania Zara made my Eid shopping so effortless! I placed a last minute order and my consultant, Ashfia supported me throughout the entire process. She kept me well informed and the tracking system was excellent which allowed me to follow my order daily. Everything arrived right on time as promised.
I would definitely recommend them and will be shopping with them again!
16. März 2026
Bewertung ohne vorherige Einladung
Antwort von Rania Zara Studio
Thank you so much for your kind words 🤍
We’re so glad we could make your Eid shopping experience smooth and stress-free, especially with a last-minute order. Ashfia will be so happy to hear your feedback—she truly goes above and beyond for our clients.
It means a lot to us that you appreciated the communication and tracking updates, as we always aim to make the process as seamless as possible.
We can’t wait to have you shop with us again soon ✨
— Rania Zara Studio
SCAM
I find it unbelievable that I am receiving automated emails asking me to rate an order that I never even received.
Instead of sending review requests, you should be focusing on resolving the fact that I paid for an order months ago that has still not been delivered.
12. März 2026
Bewertung ohne vorherige Einladung
Antwort von Rania Zara Studio
We take feedback very seriously and would like to clarify the situation for full transparency.
This order was produced and dispatched within the stated 4–5 week delivery timeframe. It was shipped via Royal Mail Special Delivery (tracking provided to the customer).
Royal Mail has officially confirmed that multiple delivery attempts were made at the address provided. The parcel was subsequently made available for redelivery or collection, however no action was taken, and it was eventually returned to us due to non-collection.
We also proactively escalated the matter with Royal Mail and opened a case (Ref: 1065434), and their investigation confirmed that delivery was attempted and that the item was returned to sender. The customer’s claim with Royal Mail was not upheld.
At no point was this a failure to dispatch or deliver from our side.
We remain happy to re-send the item upon return, as previously communicated.
Rania Zara Studio
I think more details should be provided…
I think more details should be provided in regards to what colours of the embroidery is on the outfit as this is important with making a choice . I felt like the image shown was misleading and was not the same as expected in the sense that the embroidery colour looked silver but is more bronze gold . This should have been stated in the description.
5. Jänner 2026
Antwort von Rania Zara Studio
Dear Nasreen,
Thank you for taking the time to share your feedback. We understand how important embroidery tone and finish are when selecting an outfit.
Rania Zara Studio operates as an authorised stockist, and all product imagery and descriptions are supplied directly by the designer brand and presented as provided. We are not permitted to amend these descriptions.
We strongly encourage clients to reach out with any outfit-related questions prior to purchase, particularly where colour, embroidery tone, or detailing is a key consideration. As part of our standard process, clear item images are always shared for approval before dispatch, and these are also shared with the designer brand.
Metallic embroidery shades — such as silver, antique gold, or bronze — can appear differently due to photography, lighting, and individual screen settings, which may affect how they are perceived online.
Your feedback has been noted and is appreciated as we continue to maintain clarity within brand guidelines.
Team Rania Zara Studio
Really bad customer service ordered…
Really bad customer service ordered outfit but when received was totally different. No screenshot were shown from the brand that it was original
30. Dezember 2025
Antwort von Rania Zara Studio
We are truly sorry that the outfit did not meet your expectations. We would also like to kindly clarify that, as mentioned on our website, slight variations in the product may occur due to lighting effects during photography.
For full transparency, we have shared a screenshot in which the brand has confirmed that the outfit is original and not a replica.
Customer satisfaction is very important to us, and we always try our best to ensure every customer is satisfied.
Good experience thanks
Ordered a Kanwal Malik outfit for an event - the outfit was perfectly sewn and customer service was fantastic and I was kept
Up to date re delivery.
8. November 2025
Bewertung ohne vorherige Einladung
Antwort von Rania Zara Studio
Dera Customer,
Thank you so much for your wonderful review! 💕 We’re delighted to hear that you loved your suit. We truly appreciate your kind words about our communication and support it means a lot to our team.
We’re so glad everything reached you on time and that you’re happy with the overall experience. Your recommendation is the greatest compliment we could receive.
Looking forward to creating more beautiful outfits for you in the future!
Warm regards,
Team Rania Zara
Really good company to buy from
Really good company to buy from. They sent me wrong size trousers which they got from the designer, for one of my suits. The trousers were wrongly sown as I couldn’t even get it up one of my legs. I told Rania Zara about this, and they quickly replaced and sent me out the correct trousers in the correct size. Things were really easy and I’ll definetly be buying from them again.
9. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Rania Zara Studio
Dera Customer,
Thank you so much for your wonderful review! 💕 We’re delighted to hear that you loved your suit for the wedding season. We truly appreciate your kind words about our communication and support it means a lot to our team.
We’re so glad everything reached you on time and that you’re happy with the overall experience. Your recommendation is the greatest compliment we could receive.
Looking forward to creating more beautiful outfits for you in the future!
Warm regards,
Team Rania Zara
I do not recommend buying from here
I do not recommend buying from here. I purchased an expensive piece from their website. I ordered a medium size. A couple of months ago, I complained that the neckline was too tight and so they gave me a £25 refund for the neckline. When I took it to the tailor, he said this is not a size medium, but an XS. So we undid the label and underneath, it says XS. I have pictures of my neck where it’s irritated the skin and also of the label where they scammed me by putting a size M on top of XS. I’m hugely disappointed from such a big brand and I was supposed to wear this dress in my function next month and now I cannot wear it as it is so tight.
20. September 2025
Bewertung ohne vorherige Einladung
Antwort von Rania Zara Studio
Dear Huma,
Thank you for your message.
I understand your concerns and respect your right to refer to consumer legislation. For clarity, your order was placed on 25th December 2024 as a made-to-order item in your requested size. Under the Consumer Contracts Regulations 2013, custom-made and personalised goods are exempt from the standard right to cancellation or refund unless proven faulty. (Which.co.uk reference) When you first contacted us in January, you raised a concern about the neckline only. This was fully addressed at the time, we reviewed the matter with the brand, apologised, and issued you a £25 goodwill credit on 5th may 2025 , which you accepted. The issue of sizing was never raised until now, eight months later, long after the outfit has remained in your possession. As per the Consumer Rights Act 2015, goods must be rejected for a refund within 30 days of delivery if they are faulty. After this period, remedies are limited to repair or replacement, and only if an issue was raised within a reasonable time. Since the sizing concern has only just been mentioned now, we cannot accept it as grounds for refund. Please be assured that we would never intentionally misrepresent or mislabel any product. We also keep clear records showing that your initial concern was about the neckline only, which was settled in January. You are, of course, entitled to raise this with Trading Standards, and we will provide them with full records of our communications and the goodwill resolution that was accepted at the time. We are truly sorry that you remain unhappy, but from our side, this case is considered closed. We wish you the very best for your wedding day.
Warm regards,
RaniaZara Studio
Faiza saqlain …
Suits were exactly shown in pictures and was delivered on time. Really happy with the services
8. September 2025
Antwort von Rania Zara Studio
Dera Customer,
Thank you so much for your wonderful review! 💕 We’re delighted to hear that you loved your suit for the wedding season. We truly appreciate your kind words about our communication and support it means a lot to our team.
We’re so glad everything reached you on time and that you’re happy with the overall experience. Your recommendation is the greatest compliment we could receive.
Looking forward to creating more beautiful outfits for you in the future!
Warm regards,
Team Rania Zara
Antwort von Rania Zara Studio
Dera Customer,
Thank you so much for your wonderful review! 💕 We’re delighted to hear that you loved your suit for the wedding season. We truly appreciate your kind words about our communication and support it means a lot to our team.
We’re so glad everything reached you on time and that you’re happy with the overall experience. Your recommendation is the greatest compliment we could receive.
Looking forward to creating more beautiful outfits for you in the future!
Warm regards,
Team Rania Zara
Lovely suit and item arrived on time…
Lovely suit and item arrived on time for the event I needed it for!
4. September 2025
Antwort von Rania Zara Studio
Dera Customer,
Thank you so much for your wonderful review! 💕 We’re delighted to hear that you loved your suit for the wedding season. We truly appreciate your kind words about our communication and support it means a lot to our team.
We’re so glad everything reached you on time and that you’re happy with the overall experience. Your recommendation is the greatest compliment we could receive.
Looking forward to creating more beautiful outfits for you in the future!
Warm regards,
Team Rania Zara
Antwort von Rania Zara Studio
Dera Customer,
Thank you so much for your wonderful review! 💕 We’re delighted to hear that you loved your suit for the wedding season. We truly appreciate your kind words about our communication and support it means a lot to our team.
We’re so glad everything reached you on time and that you’re happy with the overall experience. Your recommendation is the greatest compliment we could receive.
Looking forward to creating more beautiful outfits for you in the future!
Warm regards,
Team Rania Zara
Excellent Suit for wedding season
Excellent Suit for wedding season. Rania Zara Studio were excellent with communications through out the process and when issues were identified (not their fault) they were quick to respond and rectify and we go the suit on time. Awesome work and job and would highly recommend
25. Juli 2025
Antwort von Rania Zara Studio
Dera Customer,
Thank you so much for your wonderful review! 💕 We’re delighted to hear that you loved your suit for the wedding season. We truly appreciate your kind words about our communication and support it means a lot to our team.
We’re so glad everything reached you on time and that you’re happy with the overall experience. Your recommendation is the greatest compliment we could receive.
Looking forward to creating more beautiful outfits for you in the future!
Warm regards,
Team Rania Zara
Very cooperative I love my dresses
Very cooperative I love my dresses
Uptown mark whole team work is amazing keep the good work going all the best
Mrs Yasmeen from Abu Dhabi 👍👍👍👍👍❤️❤️❤️
1. August 2025
Bewertung ohne vorherige Einladung
Antwort von Rania Zara Studio
Dear Yasmeen
On behalf of everyone at Rania Zara, I want to extend a heartfelt thank you for leaving us a review!
Your kind words and support truly mean the world to us. Every review not only helps us grow but also encourages our team to keep delivering the exceptional quality, service, and styles you’ve come to expect from Rania Zara.
We are so grateful to have you as part of our journey, and we look forward to continuing to serve you with beautiful pieces that make every occasion special.
With gratitude,
Team Rania Zara
Great buy
This was my first time ordering from Rani Zara.
I had a slight hiccup with my order, but they corrected this, and I was able to reorder something else and it arrived in great time and it was amazing.
Very well made and pictures and videos also sent to me before being dispatched.
Overall i am satisfied and they are helpful with customer service if you have any problems.
I would order again.
30. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Rania Zara Studio
Dear Customer,
On behalf of everyone at Rania Zara, I want to extend a heartfelt thank you for leaving us a review!
Your kind words and support truly mean the world to us. Every review not only helps us grow but also encourages our team to keep delivering the exceptional quality, service, and styles you’ve come to expect from Rania Zara.
We are so grateful to have you as part of our journey, and we look forward to continuing to serve you with beautiful pieces that make every occasion special.
With gratitude,
Team Rania Zara
Had to keep chasing them up for an update on my outfit
They charge £40 for delivery and its not even here fast, took 7weeks to come, and i wasnt getting an update on my order, kept WhatsApping them, they were saying they will send dispatch number, but never did until a day before of delivery, i just has to keep chasing them up, then it only came 4days before the wedding and the size was wrong, I ordered Small but it was large, so had to go out my way to find someone to adjust it and pay more money ontop of the £220 I already spent! Proper headache! Next time im going on Vinted!
31. Juli 2025
Antwort von Rania Zara Studio
Thank you for taking the time to share your feedback.
To clarify, the delivery time for this outfit was 6–8 weeks, which was clearly mentioned on our website at the time of your purchase. Your order was dispatched within that timeframe, and tracking details were shared as soon as they were provided by the courier.
Regarding shipping charges, they are determined by the courier service and are displayed clearly during checkout.
As for the sizing concern, the size selected at checkout was exactly the one provided by you. Additionally, a detailed size chart is available on our website to assist customers in selecting the best fit.
Your feedback is valuable,If you’d like to discuss this further or wish to request reimbursement for any alterations, feel free to get in touch with us directly.
Warm regards,
Team Rania Zara
Very bad experience ordering 5 suits I…
Very bad experience ordering 5 suits I received the suits with one wrong horrible cheap suit not the original suit that I ordered..after numerous attempts off email no reply 😡
27. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Rania Zara Studio
We truly apologize for the inconvenience caused due to the wrong outfit being dispatched — it was an unintentional mistake on our end, and we completely understand your frustration.
As soon as the error was brought to our attention, we immediately requested that you return the incorrect outfit, assuring you that we would not only refund the full amount but also cover the return postage costs.
We are grateful for your cooperation and would like to confirm that we have now received the returned item. As promised, we have processed your full refund along with the postage charges.
We always aim to provide a smooth and pleasant experience for our customers, and while this situation fell short of that, we did our best to resolve it fairly and promptly. Mistakes can happen, but we stand by our commitment to make things right.
Thank you for your patience and understanding.
— Team Rania Zara
Everything was Great From Order Placing…
Everything was Great From Order Placing to Order Tracking Customer Service was Also in Professional way Thanks
12. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Rania Zara Studio
Dear Customer,
On behalf of everyone at Rania Zara, I want to extend a heartfelt thank you for leaving us a review!
Your kind words and support truly mean the world to us. Every review not only helps us grow but also encourages our team to keep delivering the exceptional quality, service, and styles you’ve come to expect from Rania Zara.
We are so grateful to have you as part of our journey, and we look forward to continuing to serve you with beautiful pieces that make every occasion special.
With gratitude,
Team Rania Zara
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