RCIB Bewertungen 

Cheryl Austin
What a polite well spoken light hearted conversation.
Walked me through the policy professionally
Absolute pleasure which I’m fully aware is rare experience these days.
Completely happy and you’ve a fantastic member of staff.

Very helpful and helped to settle my mind on my insurance happy to be a customer on this basis. Understanding helpful and a pleasure to talk to

I would like to thank your advisor, Ian Wells, for his assistance today. He dealt with our query in a knowledgeable, efficient, helpful and gentlemanly manner which was much appreciated.

Call handler Cheryl Austin was very engaging and was able to guide me through a process that was somewhat challenging for me. Her competent and very pleasant telephone manner was a lovely lift to my very stressful day.

Cheryl Austin helped me sort out proof of NCB, excellent customer service!

Excellent friendly and informative service did everything I needed

I spoke with the lovely Cheryl Austin today who sorted out my problem very quick and was super helpful! Couldn’t be happier!

A very helpful, polite, and efficient lady.

Wow, immaculate and such a professional seemless job by Louise (McGregor). Seriously a credit to your business. Came to her with a problem, she listened, reiterated that she understood my concerns, calmed me down and explained whilst sympathising with me and my situation and within 5/10 minutes came back with a resolution and all of my concerns gone.

Thank you Louise - Customer Service at its best.

Took out a policy but the date was the day after for unknown reason. Called them 20 mins after to correct and they wanted to charge I kid you not £3,000 to adjust or £85 to cancel. I could understand if I was cancelling after the policy had started but this was before and only 20 mins after it was done online. Really poor service highly recommend staying away as who knows what would happen if you needed to claim.

The adviser I spoke to today Cheryl Austin was not only polite and helpful, she actually sorted out my query without any fuss, thank you.

Ian W was very polite and most helpful

Ian Wells has been extremely helpful today. I can get very anxious when dealing with phone calls, but Ian put me at ease right away.
Absolute credit to the company!

James D was really helpful and knowledgeable

Cheryl Austin was brilliant and very efficient when helping me today. Big thanks to her.

Ed was very helpful and explained my options clearly

Cheryl Austin was very friendly and helpful and explained everything very clearly to myself. My request was dealt with quickly and hassle free.

Added additional driver. Easy process, more expensive than expected but good customer service.

Cheryl austin was realy helpull in changing our insure and setting up a payment plan,
Thanks again

Cheryl was fantastic, extremely helpful and clearly laid out all my options.

Thank you Cheryl!