AVOID Terrible customer service when things go wrong which they will. My area has virtually no mobile signal so I cannot receive One Time Passcodes via my mobile. So I cannot access my Retail Merchant... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
My contract with RMS had come to an end and my terminal old and faulty. I spoke with Kareema from Customer services who was most helpful. She is upgrading my terminal to a mobile one with a lower mont... Mehr ansehen
Unternehmen hat geantwortet
I had a couple of questions when setting up. Questions were answered making set up very easy. A good customer service experience was provided. Here at BMS Solicitors we have been using RMS for many... Mehr ansehen
I have used RMS for many years and have always been happy with their service. Recently I moved premises and was experiencing problems reconnecting my card machine. After an 18 minute telephone convers... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
Retail Merchant Services provide thousands of businesses across the UK & Ireland with reliable & secure payment solutions to help them accept card payments, grow their businesses and retain more customers. Including products such as: credit & debit card machines with Same Day Settlement, EPOS terminals, Merchant Cash Advance, E-commerce Gateways, Pay by Link & Virtual Terminals. For more information on our product range, please call our sales team on 01908 359190 and for Customer Support please call 01908 354500 (UK) or 01485 4946 (ROI)
Our Values
We’re on a mission to make customers’ lives easier
We pride ourselves on delivering at pace and keeping our heads up when it comes to customer needs. Staying restless for improvement and being customer obsessed is the cornerstone of our business; and we invite our customers to tell us if we fall short.
Kontaktinformationen
Matrix House, North Fourth Street, MK9 1NJ, Milton Keynes, Vereinigtes Königreich
- 01908 354500 (UK) or 01485 4946 (ROI)
- cutomerservices.team@retailmerchantservices.co.uk
- www.retailmerchantservices.co.uk
4,1
Gut
6808 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Great service provided by Michael…
Great service provided by Michael Fortune
2. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Jake Murray was extremely helpful and…
Jake Murray was extremely helpful and patient with my issue. Well done fella!
2. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Melvin took his time and helped me with…
Melvin took his time and helped me with all my queries
2. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Melvin helped me sort out my issue with…
Melvin helped me sort out my issue with my new machine. Very helpful.
1. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
great company
Helpful, good manners and sorted out my problem immediately
1. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Dan dealt with my enquiry quickly and…
Dan dealt with my enquiry quickly and efficiently. Emailed me the relevant docs and even waited whilst I checked it had been received.
1. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Great and helpful service by Leonie
Great and helpful service by Leonie
1. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Leonie was really pleasant while super…
Leonie was really pleasant while super efficient and helpful. I was calling to cancel an expired contract and it was very easy all round.
30. September 2024
Bewertung ohne vorherige Einladung
Antwort von Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
My query was dealt professionally and…
My query was dealt professionally and in timely manner Kareema was vey helpful
26. September 2024
Bewertung ohne vorherige Einladung
Antwort von Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Melvin Onu very efficient and dealt…
Melvin Onu very efficient and dealt with me well.
26. September 2024
Bewertung ohne vorherige Einladung
Antwort von Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
it was great exprience on phone call…
it was great exprience on phone call and the representative guided throughout well, in detail. such a fantestic customer support.
27. September 2024
Bewertung ohne vorherige Einladung
Antwort von Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Leonie was friendly and very…
Leonie was friendly and very knowledgeable. She was quickly able to understand my issue and suggest a solution - helping me compose an email to our dev team to take the necessary actions.
26. September 2024
Bewertung ohne vorherige Einladung
Antwort von Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Melvin on the Customer Care team was…
Melvin on the Customer Care team was polite and efficient, plus very patient as I struggled with my login detsils. A credit to the business
26. September 2024
Bewertung ohne vorherige Einladung
Antwort von Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Great service
Leonie was so helpful- got the issues solved and went above and beyond
25. September 2024
Bewertung ohne vorherige Einladung
Antwort von Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
excellent service
excellent service, from melvyn.
25. September 2024
Bewertung ohne vorherige Einladung
Antwort von Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Excellent customer service
Used this company for years, not the cheapest but always reliable. Had a problem with my terminal and a replacement was arranged within a matter of minutes. I really can’t fault the service at all. I guess it’s like the old saying get what you pay for.
24. September 2024
Bewertung ohne vorherige Einladung
Antwort von Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
The Customer Service was GREAT
The Customer Service was GREAT, my questions and queries answered with professionalism, friendliness and knowledge, the customer advisor helped and guided me through the set up of our machine, it was amazing to speak to a person rather than a live chat, a massive thanks to Michael Fortune for your patience, your a legend.
24. September 2024
Bewertung ohne vorherige Einladung
Antwort von Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Kareema was a pleasure to deal with
Kareema was a pleasure to deal with, and called back the next day as promised with a solution to my queries. I also did not wait too long on the call to be put through.
24. September 2024
Bewertung ohne vorherige Einladung
Antwort von Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Outstanding customer service
I found the help given by Jake Murray invaluable. He talked me through every bit of the installation, being very patient and helpful throughout
24. September 2024
Bewertung ohne vorherige Einladung
Antwort von Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
Melvin was very helpful.
Melvin was very helpful and was able to answer my queries, and get everything sorted.
23. September 2024
Bewertung ohne vorherige Einladung
Antwort von Retail Merchant Services
Hello
Thank you for your review!
It is always a pleasure to receive positive feedback from our customers.
The team will be so pleased to hear your kind comments.
Should you have any more questions or concerns, please don't hesitate to reach out to us, and we will be happy to assist.
Have a lovely day.
Customer Service Team
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.