Richer Sounds - Holborn Bewertungen 

1 338
TrustScore 5 von 5

4,9

29 Bloomsbury Way, WC1A 2SL London, GB


Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

What a fantastic experience! Steve and Alan are two of the finest customer service colleagues to ever draw breath - what the former lacks in hair, he more than makes up for in charm, knowledge and cha... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Steve was (still is) brilliant, from the moment I walked into the store. Great customer service, I told him what I liked, he arranged a demo of the equipment within 30 mins. I ended up purchasing a Ca... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Our assistant was perfect, fading into the background while we listened (in the very comfortable studio) but being immediately and helpfully available when we wanted further advice. We were delighte... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I need to replace my CD player, I have always used Richer Sounds, so I went to the London Bridge branch. One assistant was speaking to a customer on the telephone which is fine, the other was looking... Mehr ansehen

Unternehmen hat geantwortet


Unternehmensdetails

  1. Hi-Fi-Shop
  2. Elektrofachmarkt
  3. Fernsehgeschäft

Vom Unternehmen geschrieben

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Kontaktinformationen

  • 29 Bloomsbury Way, WC1A 2SL, London, Vereinigtes Königreich

  • 0333 900 0028

4,9

Hervorragend

TrustScore 5 von 5

1338 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

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4,9

Alle Bewertungen

(1 338)

23 408 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

Thank you Elliot !!!

Elliot at Richer Sounds made our phone and email transaction (I live on the Orkney Islands, off the North of Scotland!) completely painless. He was pleasant, efficient, and seemed really to care about the service he was offering. He even followed up to make sure everything was going well. Thank you!

12. März 2026
Richer Sounds - Holborn-Logo

Antwort von Richer Sounds - Holborn

Thanks for your 5 star review, we look forward to seeing you again next time

Bewertet mit 5 von 5 Sternen

As usual I received exemplary service…

As usual I received exemplary service from Richer Sounds. I wasn’t quite happy with some speakers I had bought so they exchanged them for some other ones with no hesitation. They also made it really easy for me to do this via dpd. If only all companies took customer service so seriously.

9. März 2026
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Antwort von Richer Sounds - Holborn

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Bewertet mit 5 von 5 Sternen

Always top service/experience

I have purchased here 3 times this year and every time the service has been spot on. Friendly advice and really good technically. Highly recommended.

7. März 2026
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Antwort von Richer Sounds - Holborn

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Bewertet mit 5 von 5 Sternen

Really helpful and friendly staff.

Really helpful and friendly staff.
Great value products that are quickly sourced and delivered to store of customer's choice for collection.

5. März 2026
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Antwort von Richer Sounds - Holborn

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Bewertet mit 5 von 5 Sternen

Simply the best service and value

The service from Richer Sounds is simply brilliant. Nothing is too much trouble for them, they will head out to see your house free of charge and provide advice as to the right TV and audio solution and will always give the right guidance on what products to buy (not simply the most expensive). They also always seem to have very compelling promotions on offer. The only place to buy a TV as far as I’m concerned. Special mention to Steve who heads the Holborn store in Central London.

27. Februar 2026
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Antwort von Richer Sounds - Holborn

Thank you for your 5 star review, it’s lovely to read your comments.

Bewertet mit 5 von 5 Sternen

As always

As always, Richer Sounds are a top store.

Staff always helpful and I love that you can still visit a shop.

21. Februar 2026
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Antwort von Richer Sounds - Holborn

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Bewertet mit 5 von 5 Sternen

Incredibly helpful staff who went above…

Incredibly helpful staff who went above and beyond to help me find the right speaker and Bluetooth solution for my vinyl set up. Many thanks!

19. Februar 2026
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Antwort von Richer Sounds - Holborn

Thank you for your 5 star review!

Bewertet mit 5 von 5 Sternen

The staff listen to your request if you…

The staff listen to your request if you are not sure of the item you are asking for,then suggest an alternative and the reason why. This gives you confidence on making a decision.

26. Februar 2026
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Antwort von Richer Sounds - Holborn

Thanks for your feedback, great to read you were happy with our service.

Bewertet mit 5 von 5 Sternen

Excellent service on the phone

Excellent service on the phone. Great delivery time, very up to date information

25. Februar 2026
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Antwort von Richer Sounds - Holborn

Thanks for your 5 star review, we look forward to seeing you again next time

Bewertet mit 5 von 5 Sternen

Helpful and knowledgeable phone…

Helpful and knowledgeable phone service. Flexibility about when to have delivery (the order was placed for me the next day to get the ideal delivery).

24. Februar 2026
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Antwort von Richer Sounds - Holborn

Thanks for your feedback, great to read you were happy with our service.

Bewertet mit 5 von 5 Sternen

Incredible experience

Incredible experience. Efficient and great price. Easy your talk to. Knowledgeable and a great store to deal with. Cannot recommend enough and will definitely be using again. Super quick delivery and the delivery team were great and efficient too.

21. Februar 2026
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Antwort von Richer Sounds - Holborn

Thanks for your feedback, great to read you were happy with our service.

Bewertet mit 4 von 5 Sternen

Very good headphones, but need to bed them in.

I phoned the shop, they had in stock the Austrian Hi-X15 over ear headphones I had decided to buy, they put them by for me and next day I went to the shop and bought them. That's all good. Five stars. I think the only thing that might have improved the experience would have been if the salesperson had emphasised to me how very important it was to give the headphones time before they perform at their best. They sounded pretty awful when I got them home, unpacked the box and played piano music through them. Thin, clangorous, ghastly. But now, after several days and quite a few hours' use, they have improved immensely and sound really great.

21. Februar 2026
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Antwort von Richer Sounds - Holborn

Thanks for the review and I'm really sorry that 'running' or 'breaking in' the headphones wasn't discussed at the time of purchase. It is a subjective issue, but you clearly benefited from it here, so I will make sure I feed this back to the team at the store, and our wider network, to continue to ensure that customers are getting the best helpful tips from us..

seniorcomplaintsteam@richersounds.com

Thanks again,

Tom Griffiths
Head of Customer Experience
Richer Sounds

Bewertet mit 5 von 5 Sternen

Perfect Professionalism

I took a CD player under guarantee in need of repair. No problem and as the unit had been discontinued it was immediately replaced. I have used Richer Sounds Holborn for many years, they understand their products and are always helpful as well as being competitive in price. Bravo!

17. Februar 2026
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Antwort von Richer Sounds - Holborn

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Bewertet mit 5 von 5 Sternen

Excellent customer service

Excellent customer service from the team. I ended up buying from another company as RS were out of stock but I'll buy from then again in the future. The service and warranty is 10/10

25. Februar 2026
Bewertung ohne vorherige Einladung
Richer Sounds - Holborn-Logo

Antwort von Richer Sounds - Holborn

Thanks for your feedback, great to read you were happy with our service.

Bewertet mit 5 von 5 Sternen

Easy purchase

A 3 minute phone call to answer all my questions and arrange a delivery address.

Easy purchase!

9. Februar 2026
Richer Sounds - Holborn-Logo

Antwort von Richer Sounds - Holborn

Thank you for your 5 star review, it’s lovely to read your comments.

Bewertet mit 5 von 5 Sternen

Alan from the Holborn store was…

Alan from the Holborn store was extremely helpful and knowledgeable. He advised me on the best buy for my needs.it arrived on time and when I rang him as the UK plug adapter was missing immediately sent a replacement.

9. Februar 2026
Richer Sounds - Holborn-Logo

Antwort von Richer Sounds - Holborn

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Bewertet mit 5 von 5 Sternen

The staff are very nice and very…

The staff are very nice and very knowledgeable. All my questions were patiently explained to me and I am now clearer with the tech.
I will definitely go back for future purchases!

22. Jänner 2026
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Antwort von Richer Sounds - Holborn

Thanks for your feedback, great to read you were happy with our service.

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