Richer Sounds - Leeds Bewertungen 

3 313
TrustScore 5 von 5

4,9

74 New Briggate, LS1 6NU Leeds, GB


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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Repeat customer. This time for a tv. I chose my own after initial research. Knew what I wanted. Phone R/S. Paid and delivery was arranged in 2-3 days afterwards. Paid for installation and the instal... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Exceptional and knowledgeable service. I had to return an item which did not meet my needs. The manager and a sales assistant dealt with me in a polite and friendly manner. They went out of their way... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Staff were really helpful in helping me choose the right turntable for my requirements. I had done some research online prior but it was great having actual people to ask about it. Their advice neve... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

The staff in all the stores I've visited have been super-friendly and super-knowledgable. They give you their time and attention and provide suggestions based on what you want rather than just t... Mehr ansehen


Unternehmensdetails

  1. Hi-Fi-Shop
  2. Elektrofachmarkt
  3. Fernsehgeschäft

Vom Unternehmen geschrieben

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Kontaktinformationen

  • 74 New Briggate, LS1 6NU, Leeds, Vereinigtes Königreich

  • 0333 900 0025

4,9

Hervorragend

TrustScore 5 von 5

3313 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

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4,9

Alle Bewertungen

(3 313)

24 030 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

As usual richer sounds does it all with…

As usual richer sounds does it all with excellence !!

Fast delivery too

Product in perfect condition and completely happy with Richer sounds thank-you!!

2. Juni 2026
Richer Sounds - Leeds-Logo

Antwort von Richer Sounds - Leeds

Thanks for your feedback, great to read you were happy with our service.

Bewertet mit 5 von 5 Sternen

Friendly service

Every time I pop into Richer Sounds it's more like having a geek out chat with a friend. They are always looking to get you the best deal they can.

3. Juni 2026
Richer Sounds - Leeds-Logo

Antwort von Richer Sounds - Leeds

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Bewertet mit 5 von 5 Sternen

Fantastic customer service

Fantastic customer service from beginning to end.

Rik was a great help, especially with the arrangement of the demos & listening to my needs, as a consumer.

Once I had decided on the equipment, he was more than helpful in sourcing the items & ensuring I got the best deal.

I'd also like to say thank you to Ahmed - even though he does not work at that store, he's help on collection made the experience of purchasing even better.

Both are a credit to the Richer Sounds team.

2. Juni 2026
Richer Sounds - Leeds-Logo

Antwort von Richer Sounds - Leeds

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Bewertet mit 5 von 5 Sternen

Super service…

Not purchased anything from Richer Sounds in a long long time but what a fantastic experience.

Massive range of products at great prices and the staff were friendly, helpful and items where delivered the very next day as promised what more can I say.

10 out of 10 from start to finish

2. Juni 2026
Richer Sounds - Leeds-Logo

Antwort von Richer Sounds - Leeds

Thanks for your 5 star review, we look forward to seeing you again next time

Bewertet mit 5 von 5 Sternen

My No1 choice

Richer sounds have always been my preferred retailer for anything audio/visual.
I've been a customer for over 30 years,in time purchasing from Sheffield,Leeds,York and Kingston.
The staff in every shop have been exceptional.
One of the main things I like is the honesty of the staff.
At times I've felt like treating myself to a new "gadget" only to be told I'd be wasting my money on trying to improve on whatever item I wanted to replace.
To some companies that would be a lost sale,to me and I'm sure many others ,it's this knowledge of the staff that makes me return again and again.

2. Juni 2026
Richer Sounds - Leeds-Logo

Antwort von Richer Sounds - Leeds

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Bewertet mit 3 von 5 Sternen

Disappointing

No actual problem with staff at Leeds store, just the time it took for the system and speaker stands to arrive. Also the Cambridge Audio Amp CXA81 MK2 was faulty. No sound from B speakers.
The guy who came to set it up Jeff had no clue with Apple iPhone to connect to Cambridge Audio CXN100.
He wanted the full £80 but left with it not working properly and said I should go to Apple Store to find out why, because it is a known problem with Cambridge Audio connectivity.
He also said he would be in touch with the store to get me a replacement amplifier. This took about 2wks, then when he said he was coming, he didn’t twice.
There seemed to be bad communication between him and store and after me spending nearly £3000 it was very disappointing.
It was almost a month before I began to enjoy my system which I am very pleased with eventually.

14. Februar 2026
Richer Sounds - Leeds-Logo

Antwort von Richer Sounds - Leeds

Thank you for leaving your feedback, although I'm really sorry to read about the difficult parts of your experience, including the wait for the system and the installation difficulties.

We will of course review these with the branch, and the installer, and our customer service team will be in touch with you directly to follow up, and put matters right with you..

seniorcomplaintsteam@richersounds.com

Apologies again,

Tom Griffiths
Head of Customer Experience
Richer Sounds

Bewertet mit 5 von 5 Sternen

I did a last minute click and collect…

I did a last minute click and collect order and was panicking it wouldn’t come in time. I called the store and they couldn’t be more helpful. Great service as always!!

31. Mai 2026
Richer Sounds - Leeds-Logo

Antwort von Richer Sounds - Leeds

Thank you for your wonderful feedback

Bewertet mit 5 von 5 Sternen

Richer Sounds sold us a new TV

Richer Sounds is an employee owned business. We were looking to replace our TV which we had bought back in 2011. The team gave us great advice and arranged for installation of our new TV with a local installer. The Leeds team and their installers were just magnificent.

4. Mai 2026
Richer Sounds - Leeds-Logo

Antwort von Richer Sounds - Leeds

Thanks for your feedback, great to read you were happy with our service.

Bewertet mit 5 von 5 Sternen

Bought a Sony tv from them 2 years ago

Bought a Sony tv from them 2 years ago, broke down called sorry as they covered 1st 5 years of warranty because I wasn’t registered they wouldn’t repair it, richer sound went above and beyond and they took on the responsibility to repair the tv, they sent out an technician who said they can’t repair it,so they sent out a voucher for a new tv. Can’t thank them enough, absolutely brilliant service. I’ve been buying items from them for many years and they been spot on.

29. Mai 2026
Richer Sounds - Leeds-Logo

Antwort von Richer Sounds - Leeds

Thank you for your 5 star review!

Bewertet mit 5 von 5 Sternen

Always great service

Anthony gave us a great deal on an LG G6 55" and sound bar, and delivered it the next day. We've bought our last 4 TVs from Richer Sounds; always a great price and great service.

28. Mai 2026
Richer Sounds - Leeds-Logo

Antwort von Richer Sounds - Leeds

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Bewertet mit 5 von 5 Sternen

Excellent service and technical…

Excellent service and technical knowledge from Harry in the Leeds branch, he is a credit to you and provided excellent customer service to the extent of helpfully carry our new TV to our car.

27. Mai 2026
Richer Sounds - Leeds-Logo

Antwort von Richer Sounds - Leeds

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Bewertet mit 5 von 5 Sternen

Excellent experience

I went in to buy some passive speakers. Mikey was very friendly, attentive and was happy to take time with me listening to different models. The staff were patient, cheerful and also very helpful with other bits and pieces we were looking for.

25. Mai 2026
Richer Sounds - Leeds-Logo

Antwort von Richer Sounds - Leeds

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Bewertet mit 5 von 5 Sternen

Good service

Order 2 items online to pick up instore. Quick and friendly service.

23. Mai 2026
Richer Sounds - Leeds-Logo

Antwort von Richer Sounds - Leeds

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Bewertet mit 5 von 5 Sternen

Apologies for not remembering the name…

Apologies for not remembering the name of the salesman but I was impressed with his relaxed and friendly attitude. I felt comfortable spending £1000 with no fuss and ease of purchase.

21. Mai 2026
Richer Sounds - Leeds-Logo

Antwort von Richer Sounds - Leeds

Thanks for your 5 star review, we look forward to seeing you again next time

Bewertet mit 5 von 5 Sternen

Best service everytime

I always go to Richer Sounds first because I've always valued the effort made to find what I need at the best price and with honesty. I went in to Plymouth recently chancing my arm for a pair of speakers that were end of line. They didn't have them but checked and mentioned a pair in Leeds. I ran the Leeds stire and they gave me the best deal they could which left me over the moon with the product and service. I'll be back again soon for sure.

21. Mai 2026
Richer Sounds - Leeds-Logo

Antwort von Richer Sounds - Leeds

Thanks for your kind review, we look forward to your next visit.

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