The Ritz-Carlton, Grand Cayman Bewertungen 

Complete disaster. My friend spend his birthday in Vienna, stayed for 3 days. Apart from a friendly check-in, the experience was one of the most disappointing Hotel stays our entire lives: The room 612 was not clean, wet carpet, strong smell (barf?), so we requested a new room. We went to Spa, gave the Hotel 2h time to change the room, - they didn't and left us in the wet and stinky room. Only after a new complaint they slowly (!!!) moved us, my friend missed almost his birthday dinner as it took them over 1h to move 2 little packed suitcases from one room to the next (which was a downgrade from the first room). The service during the entire stay was miserable, more 1-star than 5 star handling: very slow, ignorant of customer's need, not helpful, arrogant on front desk. Cherry on the cake was the Wake up call scheduled for 5:30am happened at 04:30am by the Hotel. I feel sorry for my friend whom I convinced to book a 5 star Hotel but ended up the customer service of a bad youth hostel. Would not recommend ever again despite good location and nice interior.

Great company. I love staying here and the service is perfect.

We've stayed in Ritz Carlton Bali resort&spa on August 2022. Cost per night more than 600 eur. Somebody from staff came to lock the mini bar on our arrival (cost max 30 Eur)… Laundry (3 clothes) were delivered in 2 days with request to pay in cash, requested buggy didn't arrive in time, ordered food was deliverd in 1 hour with request to pay in cash. Private pool was dirty on first day of stay… We'll never choose this hotel again…Shame on this brand..

We placed an order for 2 cakes in April 2022. They messed up both our orders. They said they will give us refund of 1 cake that is 10k plus. It is almost August now and we still have not recieved the refund.. They dont even reply to us anymore. A complete cheat hotel..

Stayed at the laguna niguele site so beautiful and amazing staff

This hotel is one of the best hotel I stayed in. Breakfast buffet is delicious and customer service is on point. Would definitely like to book them in different countries!

Pretty much ruined my whole trip.

Worse than rip off merchant.
Took booking and then stated 2 weeks later that payment hadn't gone through. Very disturbed I rang the bank where payment was supposed to be authorised, they said no attempt has been made even when I had confirmation.

Truth came out. They could get more money on the day and throw my confirmation out.

Dirty underhanded disgusting excuse of a hotel chain.

Amazing resort! We stayed at the Langkawi resort last summer and it was truly amazing. Everything from staff, service, rooms and facilities was excellent.

I have been to Ritz-Carlton Herzliya (Israel),
This is amazing hotel, I would grade them 10/10 in every aspect except for the price.

I know ritz is pricy but in Israel its way above that!

I stayed at Mandapa in Ubud, Bali. This resort is incredible and the staff were amazing.
Can't wait for COVID to be over so I can go back for round 2!

I am refering to Ritz Carlton Tenerife.
We caught Covid during our stay in the hotel resort with a small baby. The hotel did nothing but:
1. Keep denying the fact we got covid in the hotel even when the doctor has confirmed us the period.
2. Tell us that we are the only case, which obviously is a lie. We heard other staff talking when distributing food.
3. Have done nothing to pretect other guests. They did not inquire us where we have been and who we contacted. For them business as usual. Guests with small babies still using the same swimming pool with unchanged water etc.
4. Only collect rubbish once every two days and all food residual must be kept in the room. You can imagine with canarian weather how many flies we are attracting in the room. Explanation is they outsource the service and nothing they could do as they already incur additonal costs. They suggest we may contact service company ourself while we are in quarantine and after we pay eur 7k for addtional 10 days quarantine;
5. We receive letter asking us to go reception as visa card limit not enough; we receive cleaning lady who apparently knows nothing and wants to clean the room; we followed their instruction but rubbish cumulated maybe 4 days before being collected - how serious are they really thinking of Covid?
It is really such a disappointment... one cannot imagine if this is Ritz Carlton standard....

Fantastic service! I stayed at the Mandapa in Ubud and receive a 10/10 service. Will be back!

Love this hotel brand. We have stayed in the Montreal Ritz and their room scent is incredible, so we bought one for ourselves. Will be back in 2021 hopefully!

Stayed here. Lost my phone but staff were super helpful and evenutally found !

Sometimes, when I solo travel I stay at the Ritz. I love to travel often and travel for both work and play throughout the year as a hobby so I stay in a lot of hotels.

I've stayed at the Ritz in Vienna (Austria), Washington D.C., Osaka (Japan), and in Laguna Nigel (California coast). My favorite was by far the one in Austria where the service was superb, location was amazing and the concierge was able to book us sweet seats last minute at the State Opera house by making a bunch of phone calls.

The Ritz is a luxury chain through Marriott so if you are a rewards member you can get some crazy points for stays here as the rooms run upwards of hundreds of dollars a night. They always leave a small welcome token in the room with a note from the manager of the hotel welcoming me back, a nice personal touch.

The beds at these hotels are all the same and they are amazing. They are some of the most comfortable hotel beds I have ever stayed in. I always sleep well in these luxurious and fluffy beds and look forward to them when I know I'm coming back to my room here.

The Ritz is not my favorite luxury hotel as it seems to cater to an older audience, but it is beautiful and a fun treat from time to time. Service here is consistent when you are traveling abroad so that is one thing to look forward to if you are out of your element. For example, while in Osaka the concierge informed me of a shuttle to the airport (which is an hour away from the city) for $10 and their free hotel car drove me there with a kind valet who helped me purchase the ticket and helped me with my bags. This saved me a $150 cab ride and I had no idea about it until they told me it was an option.

In Laguna Nigel I spoke to the concierge above nearby things to do who offered me free tickets to tour the nearby historical Mission and I spent a wonderful afternoon exploring and learning of the history of the place. That tour was my favorite thing I did while in Laguna.

Basically, they go above and beyond wherever you are to make your stay pleasant and to take care of you. Consistency like that is key when you travel and I appreciate that.

Also, the Marriott app makes booking hotels a breeze and is one of the better hotel apps (not better than Hilton, but close). You gain points for free stays in the future and can also get points by booking rental cars and tour through the app. It will make suggestions once you have booked your hotel.

My family and I stayed at the Ras al Khaimah Al Wadi desert in October for 3 days. From the moment we stepped in it was breathtaking! The decor, ambience and customer service was excellent. Our room was amazing as it resembled a luxurious tent with the draped sheets, probably the best I've ever experienced. On our 2nd evening there we were given delicious complimentary baklava sweets which we thoroughly enjoyed.
However, on our first evening we went to one of their restaurants, the farm house. The food did not meet the standards we expected, the lobster was a total let down as I just about managed to scrape 2 teaspoons out of the shell! The salad was very similar to one my 11 year old made for his first cooking class, shabby with no dressing! It pains me to admit, that I paid about 200 Dhs for it. My husbands beef was similar, low quality with a high price tag. We also witnessed 2 other customers complaining about something.
We were still hungry after the meal so we drove to the nearest mall and had to eat again!
It's such a shame that this restaurant is getting away with this, someone needs to step in as it's not on par with the rest of the resort which is a shame.

I really enjoy meeting my clients at the The Ritz-Carlton in Tysons Corner and Georgetown. These are great locations to do business in their lounges and restaurants.

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Ritz Carlton is my favorite hotel brand - love the personal service they provide. Some of their hotels need a refurb but still the service is top-class.

Stayed at this hotel once and was verry pleased.Custumer service at highest level.You can be sured every will be fulfillied.In the future I will choose this hotel,as it is unlikly that i will find something better!