Misleading website pricing and poor customer experience
Very poor experience and completely put me off ordering.
I went on the company’s website to order gravel and the price was clearly shown online. Before placing the order, I emailed to check whether they could deliver on a certain date. They confirmed they could, but then suddenly added around £200 to the price.
When I questioned why the price had gone up, I was told there had been a price increase in the last week and that the website had not been updated yet. The confusing part is that the website still allowed the product to be purchased at the original price shown.
To me, that is not good enough. If a price is advertised on the website and customers can still buy at that price, it should be honoured. You should not have to email a company and then be told the price is suddenly £200 more because the website is out of date.
It felt misleading, unprofessional, and like the pricing depended on whether you contacted them first. I will not be ordering from them and would advise others to be careful before trusting the prices shown on their website.








