Ordered 10 packs of paving in Oct 2025 which had some breakage when unpacked a few weeks later. Required 2 additional packs but despite numerous phone calls and emails there was no response from Stone... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Hi gor excellent service from start to delivery price was good and the indian stone is good quality. Delivery was on time got messages all the way through about how and when it would be delivered. The... Mehr ansehen
Unternehmen hat geantwortet
Great company. Answered all my questions. Put me in touch with the depot and delivery company quickly. Products are excellent quality, as described and do the job perfectly.
Unternehmen hat geantwortet
great company, I needed two slabs of sandstone to create a fireplace hearth. They arranged for easy collection, product exactly fitted my needs, lovely staff, no issues, can recommend without hesitat... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Stonewise (Formerly The Stonemart)
Vom Unternehmen geschrieben
About Stonewise
Stonewise (formerly The Stonemart) is a UK-based natural stone and porcelain paving supplier, helping homeowners and trade professionals source premium materials for driveways, patios, pathways, steps, and garden spaces. Stonewise supplies a comprehensive range including Indian Sandstone, Limestone, Granite, Slate, and Porcelain Paving - all rigorously tested and carefully curated for lasting quality and design excellence.
What Stonewise Offers
The Stonewise range covers everything needed to complete an outdoor space with confidence. Products include natural stone paving slabs, porcelain paving, driveway paving, sandstone paving, limestone paving, granite paving, slate paving, steps and coping, walling and cladding, and a full range of installation and aftercare accessories.
Why Choose Stonewise
Stonewise has been built around one core belief that sourcing stone should be simple, transparent, and completely trustworthy. Every product is tried, tested, and paired with the right accessories so nothing is left to chance. Customers benefit from transparent pricing, detailed product information, a sample service to see and feel materials before ordering, and a curated range where quality is never compromised. There is no second-guessing, no overwhelm - just clarity and confidence at every step.Build beautifully. Build wisely.
📞 0330 175 5295
📧support@stonewise.uk
🌐 www.stonewise.uk VISIT WEBSITE CONTACT USKontaktinformationen
DNS House, 382 Kenton Road, HA3 8DP, Harrow, Middlesex, Vereinigtes Königreich
- 03301755295
- support@stonewise.uk
- stonewise.uk
Clearance! Save NOW on stunning stone!
4,2
Gut
136 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Good customer service
1. September 2025
Antwort von Stonewise (Formerly The Stonemart)
Hello Girish,
Thank you so much for the 5-star review! We are very happy to hear that you had a positive experience with our team. Providing great customer service is at the heart of what we do. We look forward to helping you again in the future!
Sincerely,
Stonewise Team
Great price product and delivery👍
16. April 2026
Antwort von Stonewise (Formerly The Stonemart)
Hello,
Thank you for the 5-star review! We are so glad you are happy with the price, the product, and our delivery service. We aim to offer the best value possible, so it’s great to see that recognized. Enjoy your new paving!
Sincerely,
Stonewise Team
Antwort von Stonewise (Formerly The Stonemart)
Hello Tony,
Thank you for the 5-star rating! We truly appreciate your support and are happy to hear that everything met your expectations. Thanks for choosing Stonewise!
Sincerely,
Stonewise Team
Great company
Great company. Answered all my questions. Put me in touch with the depot and delivery company quickly. Products are excellent quality, as described and do the job perfectly.
7. April 2026
Antwort von Stonewise (Formerly The Stonemart)
Hello,
Many thanks for your kind words! It is wonderful to hear that the product met your expectations and that our team was able to answer your questions and get your delivery arranged quickly. Providing excellent product quality and a seamless service is always our goal.
Thank you for choosing us for your project!
Sincerely,
Stonewise Team
great company
great company, I needed two slabs of sandstone to create a fireplace hearth. They arranged for easy collection, product exactly fitted my needs, lovely staff, no issues, can recommend without hesitation
1. Oktober 2025
Antwort von Stonewise (Formerly The Stonemart)
Hello Stewart,
Thank you so much for the 5-star review! We are delighted that our sandstone was the perfect fit for your fireplace hearth. It’s always great to hear about the different ways our stone is used, and we're glad our team could make the collection process easy for you.
We truly appreciate the recommendation and hope you enjoy the finished result!
Sincerely,
Stonewise Team
Names of products
The description of the slabs delivered (as per the pallet labels) was entirely different to the those marketed on the website and ordered. Website described them as Sahara Beige Limestone but pallet labels stated "Sunny Menia". This, together with the Sahara Beige sample previously delivered being entirely different to the slab delivered (several shades lighter) led me to believe a different variety of limestone had been delivered. Over numerous emails and phone calls I was told it was just a matter of the manufacturer calling the same product an entirely different name - less than helpful and given this probably occurs all the time not at all good that this discrepancy was not referred to on the website
Still not entirely convinced I received what I ordered but I accepted the die to timing for my project
10. April 2026
Antwort von Stonewise (Formerly The Stonemart)
Hello Charles,
Thank you for your feedback. We understand how the difference between quarry names and marketing names can be confusing, and we appreciate you speaking with our team so we could clarify this. 'Sahara Beige' is our commercial name for this beautiful limestone, whereas 'Sunny Menia' is the technical name used at the source. We aim to choose names that best describe the stone's appearance for our customers.
Regarding the variation from the sample, natural stone is unique to the specific block it is cut from, and shades can vary between batches. Furthermore, a small 100x150mm sample cannot always represent the full tonal range or characteristics of an entire lot, especially with stones that feature natural colour variations.
We are glad you were able to proceed with your project, and we will certainly take your feedback on board regarding making these naming discrepancies clearer on our website to help future customers.
Sincerely,
Stonewise Team
Great service
Hi gor excellent service from start to delivery price was good and the indian stone is good quality. Delivery was on time got messages all the way through about how and when it would be delivered. The delivery guy was great
9. April 2026
Antwort von Stonewise (Formerly The Stonemart)
Hi Kevin,
Thank you so much for the 5-star review! We are thrilled to hear that you had an excellent experience from start to finish. We take great pride in our communication and delivery process, so it’s wonderful to know the tracking updates and our delivery driver met your expectations.
We are glad you're happy with the quality of your Indian stone. Enjoy your new project!
Sincerely,
Stonewise Team
Good product
The product is extremely good and we are very happy with the layed results. I have given as a 4 star as the packaging was not too good and we had quite a few broken slabs when we unwrapped. Fortunately we still have a few spares so the broken ones did not affect us too much.
8. Dezember 2025
Antwort von Stonewise (Formerly The Stonemart)
Hello,
Many thanks for your review! It’s wonderful to hear that the product met your expectations and that you're pleased with the final look of your project. We appreciate you bringing the packaging issues to our attention; feedback like yours helps us improve our service and delivery standards.
While we aim for every slab to arrive perfectly, the transit of natural stone can be challenging, and it is exactly why we recommend having a few spares on hand. We are so glad those spares allowed you to finish without delay. We hope you enjoy your new patio for many years to come!
Sincerely,
Stonewise Team
Disappointing response
Ordered 10 packs of paving in Oct 2025 which had some breakage when unpacked a few weeks later. Required 2 additional packs but despite numerous phone calls and emails there was no response from Stonemart. Ended up going to a competitor who promptly delivered the required paving.
20. Dezember 2025
Antwort von Stonewise (Formerly The Stonemart)
Hi Richard,
Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations.
While we always aim to maintain consistent stock levels of our natural stone ranges, natural stone is subject to international shipping schedules which can lead to temporary shortages. We regret any frustration this caused during your project. We appreciate your initial business and are glad to hear you were able to complete your project. Your comments are valuable to us as we continue to improve our communication and service.
Sincerely,
Stonewise Team
Two broken tiles on delivery cost me…
Two broken tiles on delivery cost me £120 to replace them with shipping , initially wasn’t the fault of the company but stonemart failed to notify me of new stock arriving leaving my project short in finishing and causing me distress and upset .
16. April 2026
Antwort von Stonewise (Formerly The Stonemart)
Hello Rosario,
Thank you for your feedback. Please accept our sincere apologies for the upset caused by the stock delay and the cost of your replacements. While we strive to maintain high stock levels of our porcelain ranges, unforeseen shifts in demand can sometimes leave us temporarily short. We clearly missed the mark in keeping you updated on the restock date, and we are taking your feedback seriously to improve our service. Thank you for your patience.
Sincerely,
Stonewise Team
Ordered some Patio Slabs for a specific…
Ordered some Patio Slabs for a specific day, very smooth transaction, turned up on time, and with only 2 slabs broken ( which is to be expected as the slabs are a bit delicate) would highly recommend
31. März 2026
Bewertung ohne vorherige Einladung
Antwort von Stonewise (Formerly The Stonemart)
Hi,
Thank you so much for the 5-star review! We are delighted to hear that your transaction went smoothly and that the delivery arrived right on time. We also truly appreciate your understanding regarding the minor breakages. It sounds like you’re all set for a fantastic project. Happy landscaping!
Sincerely,
Stonewise Team
Brilliant service
Porcelain turned up today fantastic service high quality material don't hesitate to use this place .trade person .thank you .
31. März 2026
Bewertung ohne vorherige Einladung
Antwort von Stonewise (Formerly The Stonemart)
Hi Malcolm,
Thank you so much for the 5-star rating! We truly appreciate your feedback, especially coming from a trade professional.
It’s our goal to provide reliable service and high-quality products for every project, and we are delighted that we met your expectations. We look forward to supporting your future projects and working with you again soon.
Sincerely,
Stonewise Team
Awful experience
Awful experience. Terrible customer service.
Do not use
23. März 2026
Bewertung ohne vorherige Einladung
Antwort von Stonewise (Formerly The Stonemart)
Hi Hollie,
We are very sorry to hear about your experience, as we strive to provide excellent service to every customer. We take feedback like yours seriously and would like to resolve this immediately.
Unfortunately, we have been unable to locate an account or order matching your name and review details. We previously sent a request for more information through Trustpilot's "Request Information" tool, but we didn't receive a response.
Please contact us directly at support@stonewise.uk or call us at 0330 175 5295 with your order number. We are committed to looking into this and resolving it for you as quickly as possible.
Sincerely,
Stonewise Team
A good customer service experience
The company are very responsive and easy to deal with.
Only 4* as the tiles were meant to be delivered between 3-5.
They arrived at 7.30pm.
This was something I was prepared for having read some of the bad reviews on here but the price was a substantial saving from other companies.
They were sodden and there was some damage.
That being said, when I reported the condition of the tiles the company responded the next working day and we were able to come to an agreement about partial refund accounting for the damaged tiles.
Tile quality is great and we were able to use all barring 2 tiles in the end, I would order from them again.
2. März 2026
Antwort von Stonewise (Formerly The Stonemart)
Hi Gwyn,
Thanks for the review! We are glad you found our service responsive and the price a great saving.
Regarding the delivery time, as we transport heavy stone products via large vehicles, schedules can occasionally be affected by traffic or logistical challenges beyond our control. We appreciate your patience with the late arrival and will continue working with our partners to improve this.
We look forward to working with you again on your future projects!
Sincerely,
Stonewise Team
Antwort von Stonewise (Formerly The Stonemart)
Hi Elizabeth,
Thank you for the 5-star review!
We are delighted to hear you are happy with both the quality of our stone and the service you received. We hope you enjoy the finished result of your project!
Sincerely,
The Stonemart Team
The customer service was excellent
The customer service was excellent, especially Jay.
I am so pleased with the product and whilst it is still work in progress they look great.
On the initial delivery of 45 slabs, 7 were broken.
Jay dealt with this in a very professional manner and her customer service skills are excellent.
Many thanks to everyone at Stonemart.
9. Februar 2026
Antwort von Stonewise (Formerly The Stonemart)
Hi Paul,
Thank you so much for the 5-star review!
We are delighted to hear that Jay was able to provide such excellent service regarding your replacements. While we aim for every delivery to arrive perfectly, we are glad our team could make things right for you quickly. We are thrilled you are happy with the stone and would love to see the finished result!
Sincerely,
The Stonemart Team
took the order then had no stock
2. Februar 2026
Antwort von Stonewise (Formerly The Stonemart)
Hi Tim,
Please accept our sincerest apologies for the frustration caused. We strive for 100% accuracy in our stock levels, but a technical synchronization error meant this item appeared available when it was not. We have already processed your full refund and are working hard to resolve this inventory issue to ensure it doesn't happen again.
We would welcome the opportunity to make this right for you on a future project.
Sincerely,
The Stonemart Team
Very helpful delivery driver
Very helpful delivery driver. Got the pallet to the best place. Thanks
30. Jänner 2026
Antwort von Stonewise (Formerly The Stonemart)
Hello,
Thank you for the 5-star review! We are delighted to hear that you had such a positive experience with our delivery driver. Providing a smooth and professional service is a top priority for us, and we will be sure to pass your kind words on to the team. We hope you enjoy your new stone!
Sincerely,
The Stonemart Team
Antwort von Stonewise (Formerly The Stonemart)
Hi Simon,
Thank you for the 5-star rating! We are so glad to hear everything went smoothly with your delivery and that our team kept you well-informed. We look forward to serving you again.
Sincerely,
The Stonemart Team
Antwort von Stonewise (Formerly The Stonemart)
Hi Stephen,
Thank you so much for the 5-star review! We are delighted to hear that you are happy with our prices, delivery, and the quality of the stone.
We strive to provide the best value in the UK, so it’s brilliant to know we hit the mark for you. We look forward to helping you with any future projects!
Sincerely,
The Stonemart Team
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.