Rolec  Bewertungen 

Lukasz Wozniak provided technical support on a phone call and was able to help me resolve a problem with our charger. Very friendly and helpful. Thank you

Lucas is an exceptional and outstanding member of staff. He is professional and willing to help. He assisted with sorting my faulty charger and the new installation of the software of the new one. Thank you so much, Lucas; your effort is highly appreciate

Had issue with charging points, contacted Rolec almost every day for for 4 weeks when they kept on assigning a technician called Max who did not bother to deal with issue at all and this case was kept being closed and opened again. Finally case was assigned to Lucask Wozniak who took 10 minutes to resolve whole issue remotely. Quite surprised why 1st technician was not interested to resolve the issue.

The Tech team work really hard to resolve any hardware failure issues - they are very friendly and knowledgeable. Big thank you to all of them but an extra big thank you to Ellie who has worked tirelessly to resolve some issues I needed their help with and has been excellent with updating me quickly and following up to ensure all is well afterwards, it is hugely appreciated.

First time i called tech support - they were great and quick to assist, but when issues came back and a new call we logged, there was no updates via email was calling and emailing daily- met with same response someone will call, or i have messaged the manager they will call - almost 3 weeks, but then when someone did call back they were very helpful and hopefully the issues have been resolved for good........
I have given 3 stars based on this interaction, had it been the first call to Rolec then it would have been 5 well maybe 4 as there is always room for improvement.

If you tell a customer that someone will call - then call them don't just say it - or just update the case via email

Knowledgeable, helpful, pleasant conversation.
Options clearly outlined without pressure.

Excellent service - very patient, thoughtful, experienced and considerate technician who fully understood the problem and quickly provided a fix.

Lukas was very helpful,professional,friendly and positive throughout the whole process of setting up ev charger .he made everything easy and straightforward and I really appreciate his support.great job Lukas

Rolec agent replied quickly. They responded in 1 day. They were very helpful, offering good alternatives to sort my issue.

My 12 year old charger stopped working. Contacted Rolex and spoke to Lukasz. He talked me through some checks to confirm that it was broken. He talked me through the pros and cons of repair or replacement and provided all the information for me to make my decision. Very good customer service from Lukasz.

Ben was amazing. He took the time to explain everything to me very clearly and walked me through the onboarding process. I'm not sure I could have done it without this help.

Lucas was excellent - Carefully took me thru a very complicated registration and charger set up process. Knows his stuff, and got the new charger working. Top service. Also gave good advice. Thanks very much. Neil

Knowledgable staff, prompt delivery & fitting. Lukas at Rolec was excellent as were Stockport Electrical

We had an issue with the area code being incorrect on our smart card system, due to my stupidity and lack of memory!! Thank you so much to Piotr for his time and expertise in helping me fix this issue. He was genuinely very kind, patient and thorough and explained how to fix this so professionally. Piotr you are an angel thank you so much you have made an older lady very happy that I didnt break the system. 10/10

Chitoo was really helpful and lead me through the process calmly and clearly to get our charger back online. She was friendly and patient with me as at 63 technology can be confusing.

My charger set on fire and nearly burnt my house down. Don't use.

Setting up and using Rolec Evo charger - the technical chat was a bit protracted (because of me) as I loaded app, generated passwords and tested the charging device. Chitoo was understanding and waited at the various stages until I confirmed that it was working correctly.

Chitoo did a great job helping me get my chargepoint back online. Her responses were timely and she was flexible and she identified the problem. The resolution phone call was great! Thank you, Chitoo!

Lucasz Wozniak rang and we spent 40 minutes on phone while he instructed me how to upgrade the EVO charger to the latest software. This was tested and was successful.
Lucasz was very helpful and professional.