Rolec  Bewertungen 

Excellent ,swift information exchange .Keren Standley
very knowledgable and supportive.

I couldn't have wished for a more patient, thorough approach to what presented has a family holiday ending situation with my vehicle and myself stranded hours from home in the Dorset Hills due to a charger problem. Piotr handled the situation with extreme care and sensitivity and offers hope that we'll both complete our family holiday and return in our own electric vehicle to base in rural West Sussex. SO relieved.

quick response but generic.
They proposed to send all required spares, without giving details of the potential problem.
When spares arrived, after having to pay customs and other charges, and visited client site to install them, we found out that charger was now working without problem, without needing any replacements.
We just wait a couple of weeks, in case the problem reappears for some unforseen reason

Excellent support, could not fault it at all. thank you

Had a problem with my unit and it was sorted out with in a day, great customer service.

Your representative was extremely helpful kind and courteous

⭐⭐⭐⭐⭐
I couldn’t be happier with the service I received from Rolec, especially from Karen Standley. From the very beginning, Karen was incredibly helpful, professional and patient throughout the whole process.

I bombarded her with email after email asking countless questions because I wanted to make sure I ordered exactly the right SmartCard metering system. No matter how many questions I asked, Karen always replied promptly, politely and with clear, detailed answers. Nothing ever seemed too much trouble.

Excellent customer service is hard to find these days, but Karen went above and beyond to make sure I was completely confident before placing my order. She’s a real credit to the company.

Thank you, Karen Standley, for all your help and patience. I wouldn’t hesitate to recommend Rolec based on the outstanding service I received

MAKSYMILIAN PIEDZIAK (Max) helped me and was amazing! Thank you so much you were on standby and helped me through the entire process. What a lovely guy and an asset to the company!

Technical help over the phone was excellent and followed up with an email detailing step by step what I needed to do to resolve my problem, thank you Chitoo.

Fantastic assistance provided
Thanks to Lukasz in the technical services team, our EV charger issue was very promptly resolved.
Great service.

Adrian was very patient with his telephone instructions about how to fix the output charging power. His detailed step-by step advice helped me navigate the Rolec Connect and Rolec Evo apps. Eventually 16A output power level was increased to 32A which will provide the maximum power to my plugin hybrid car. Smooth and efficient, that are the utmost qualities I have expected and delivered.

I'm no technophobe.....I messaged Rolec Services as I was having trouble with my ev charger, I had no idea how to go about fixing the problem. I messaged Rolec who contacted me very quickly to give me step by step instruction on how to fix my problem. Lovely people, kind and professional.

I recently dealt with Karen Standley, Sales Support Executive in the Marina & Leisure Division, and I couldn't be happier with the service I received.

Karen was incredibly helpful throughout the whole process. She responded promptly to my enquiries, kept me updated, and went above and beyond to make sure everything was dealt with efficiently. Nothing was too much trouble, and her friendly, professional approach made the experience straightforward from start to finish.

Excellent customer service can be hard to find, but Karen is a real credit to the company. Thank you for all your help – it was very much appreciated.

Highly recommended!

We had a problem with the Monta software and with the help of Lukasz Wozniak at Rolec we think it is now sorted. He stayed on the phone all the time for over 1 hour until all was working.

I contacted your Chief Engineer Mr Lucasz after my 15 years old EV Charger Rolec started working intermittently. Hats off to your angelic staff Manager LUCASZ he took both calls very very responsibly and then was precise in his troubleshooting methodology. He was both focussing on process as well as the product and connectors. Second time it was mid night i.e today in Sydney at my home 23 Kawana Close Epping nSW 2121 Sydney M 61414725876. The mystery trouble was Rolec was charging my newer Nissan Leaf 2024 but was NOT charging the older Nissan 2019. He - Lucasz - went step-by-step and taught me and my wife the sequence on how to connect as we were doing it arbitrarily. Both cars are Nissans and the old-man-Rolec is working perfectly 100%. Thanks to Lukasz and the Rolec Team. I have a big house and an even bigger heart, Come and stay with me on a holiday to this lovely famous city. Namaskar. Krishan Anand (Dr.). Wishing Lucasz and Rolec every prosperity, growth and excellence.

Lukasz responded well to our initial problem; kept us informed of progress and arranged an engineer to visit as soon as it became clear the problem couldn't be resolved on-line.
Followed up thereafter with a call to ensure problem resolved satisfactorily

Great service, Adrian sorted my issue straight away and explained what to do in the future.

Customer Care Adviser Lukasz Wozniak,very polite friendly and helpful he fixed the problem while I was on the phone. Phone answered promptly again very polite and helpful. Excellent service 👏 👍

Very helpful people in the technical department when I had a problem with my charger. Lucasz knew what he was talking about and was obviously keen to sort the problem . Also the man I spoke to on Saturday was very helpful.
Thanks

Max from the tech team is a gem!

Our charging point had been disconnected for over 90% of June & July - reason why, unknown to me!

However, once I phoned their tech team, left my number and got a call back - Max (a hero) called me and talked me through some rebooting steps. We then got our electrician round to look into the issue whilst Max was on the phone.

Initial call to ROELC from Me: 11;28am
Phone call from Max: 11:47am
Electrician on-site: 11:57am
Charing point fixed: 01:01pm

The entire charging pod had been fixed, steps followed by our electrician with Max over the phone, troubleshooting was conducted and everything complete. All in the space of 1hr and 33 minutes.

Bearing in mind we use the apartment as an AirBnB - we had a guest check out at 11am and another guest due to check in at 3pm with an electric car! Now we can rest assured knowing our guest will be happy :)

Thank you so much, Max - you're a legend!