Sanctuary Bathrooms Bewertungen 

Great service, good product, great communication

I bought £2.5k worth of items from Sanctuary Bathrooms. They were cheaper than their online competitors, so I thought I’d give them a go.

Dispatch communication could be better. There was a delay due to one item holding things up, but I contacted them after a week via WhatsApp and they replied the same day with their apologies. The items arrived in good time after that.

I bought 'blind' and didn't realise the radiator I ordered had a different finish to what I was expecting. I was able to return it and received a refund without any problems.

If I ever have my second bathroom refitted, I won’t hesitate to use them again.

Punctual delivery of well packaged GSI toilet in excellent condition.

After I have paid the purchase, then email me the purchase was of the stock. I have asked to do refund, no one have replied me.

Delivered on time with no problems!!
What more can you ask for??

Excellent service and product

Good information on product, clear communication about availability, great delivery with driver going out of his way to provide service.

Everything about their 3D bathroom design service was wrong. I had to nudge them a week after the order confirmation to actually make contact with us, then they didn’t give us the initial design call that the service promises, so we resorted to giving them instructions by email. The results were terrible and the whole service was terrible. Waste of money.

Goods as expected, however delivery was slower than expected, hence 4 stars.

I ve ordered pretty much everything for my new bathroom from Sanctuary bathroom and it all went very well and as expected. Very happy with the customer service too - special thanks to Nick for his kind assistance all along!

Prompt delivery well packaged

Still waiting for delivery of sink waste and other small bits our plumber needs. 2 weeks now and no sign of items ordered. We ordered other items from other suppliers and got items within days or next day. Don't use this service if you want to receive items in time.

Great service and very friendly

Good price for wall hanging basin for cloakroom. Item arrived within delivery time quoted.

Easy ordering experience , goods well packaged and prompt delivery

⭐⭐⭐⭐⭐ Excellent service from start to finish. The bathroom fittings are absolutely beautiful and feel really premium in quality. Great advice throughout, smooth ordering process, and everything arrived exactly as expected. Really pleased with the overall finish and would highly recommend to anyone looking for high-end bathroom products.
Delivery lady once again was super friendly and went above and beyond when delivering. An asset to your company.

2 stars for the on time delivery and some of the products are ok, but several issues encountered -

1. I ordered 2 wash basins with pedestals. One of the basins was leaking that we had to fix!
2. One of the pedestals has very bad finishing at the back.
3. Received one response from the customer service when they requested additional photos. I have supplied those and no response received after a week.
4. These items are not sold at the cheap prices and they charge for the delivery on the top of this. So shouldn't I expect good quality material and prompt + helping customer service?

From order to delivery, everything went well

I am writing to express my disappointment with my recent experience. When I contacted your support via a sign language interpreter, the representative was extremely rude and hung up on me twice. Despite this, I was in urgent need of a shower head and had no choice but to make the purchase.

I hope you take this feedback seriously and ensure that all customers, including those using accessibility services, are treated respectfully in the future.