Sanctuary Bewertungen 

I have been with sanctuary for two years during that time they've left me one year without heating in my flat they've left me the second year with a bowed front door with draft and light coming through the gaps the military paid for my carpets which have now been ruined due to the fact at my wet room has flooded now nine times in the last year what's more two of them have been in the last three days my bathroom's flooded out I'm a disabled veteran with severe mobility problems and basically I've been told by sanctuary tough luck in spite of the fact that their emergency numbers specifically says if you have no washing facilities this is an emergency and the fact that I've been able to have one shower in five days because I have no access to washing facilities legally fits That description but apparently the fact that I'm disabled and can't walk properly and wading through 3 inches of water is of no concerned to them the fact that I've have no balance and have previously fallen due to their incompetence of leaving me with a flooded bathroom doesn't matter apparently the fact that I'm disabled and can't walk doesn't mean I'm entitled to help so I've been told that they will log the incident at 8am tomorrow morning so in short I've got to spend the next 14 hours where I can't use my toilet or my sink unit or even go into my bathroom without a risk of falling and causing further injury to my disabilities which according to sanctuary is tough luck it's just something I'll have to deal with .sanctuary is a joke I chased for 2 years for them to do the repairs for the damage they had caused and the only reason they did it was I'm ex military police and I was going to take them to court and they know I had so much evidence I could have convicted god himself so they p u c k e r d up and kissed my ass to stop me taking them to court even then they purposely dragged it out and left it to two days before the deadline because they thought they would test me and they lost BIG TIME and the fact I did it in public so all the neighbours knew about it must have really caught their throat so all the locals who have had trouble repeatedly themselves with sanctuary knew about me beating them and I caught them out lying and deceiving their tenants and Iknew it .on top of that housing standards have been involved with them for two years housing standards only usually get involved for six months so it shows you just how bad are their services( or rather lack of) that after two years housing standards are still going after them for NOT doing jobs that they should have done within the first six months fortunately i have got the videos from at least eight occasions of flooding so they're all dated and time stamped so I'm going to speak to a solicitor show him all the separate videos of my bathroom being flooded and the fact that they have done nothing about it even though I'm disabled the flat is registered disabled I've even got disabled parking space but apparently that means absolutely nothing when your bathroom is flooded and unsafe to walk into as long as they can save a few quid by not sending out a plumber now they've just told me they can't do it because it's not an emergency and yet every other single time it has been an emergency so basically what we dealing with here is members of staff there are two lazy or two incompetent to do the job they are paid for and a company that covers up their misconduct if I could actually give zero stars i would unfortunately you have to give a rating my rating is they belong in the toilet with all the other crap also I could only put in one day of experience and this is happened 9 times now over the last year the exact same thing where my bathroom is flooded out and I have to take a risk of cleaning up the water while waiting for a plumber and causing injury or injury myself by trying to soak up over 3 in of water in my entire bathroom with damp cloths and a mop which causes considerable pain due to the fact I've had my right arm and my right leg rebuilt and my neck is damaged but hey I'm only a disabledex servicemen and for Sanctuary disabilities are an inconvenience and I would go as far to say judging their behaviour they are definitely coming across as prejudice against disabled people and that will be the path I will be looking into when I speak to the solicitors tomorrow I will supply the two years of evidence of repeated and I do mean repeated violations of breach of contract which I already had confirmed on a previous date which is why they were going to be taken to court in the first place it seems that they think that because I dropped the case they can go back to treating people like crap well I am x military police and I'm coming after you and this time I don't care if you do the jobs or not it's not going to be dropped a now I've just spent two hours on hold to be cut off after being told it was a 30 minute wait

Two men in a Sanctuary van were catcalling a woman while she was out on the street. She was clearly distressed by their behaviour.

This is completely unacceptable, especially from people representing Sanctuary in a company-branded vehicle. Sanctuary should investigate this properly, identify those involved and take appropriate action. Women should be able to walk or run down the street without being subjected to this kind of behaviour.

I would give zero stars if I could! Worst association I have ever had to deal with. Still waiting for a repair after five years and a stage 2 complaint which was upheld. Told I needed to have as assessment to see whether I needed the repair so made the appointment, operative never arrived. Rearranged the appointment, operative never arrived, appointment booked for next week, am I optimistic they’ll turn up - NO! I spent 1hr and 6 mins on hold to get through to the repair and maintenance department on the phone. They get the award for the most disorganised and unhelpful company ever.

Sanctuary housing officers openly tell lies to your face(you know who you are) and the only thing sanctuary really do care about is their rent money. They don't care about repairs/anti social behaviour/aggressive dogs/etc etc. Sanctuary housing are even worse than council housing and that really is saying something. 31 years I have been a tenant, I wish I had NEVER gone to sanctuary because SANCTUARY they ain't. You asked me to remove your precious housing officer's name even though what I claim is true! So I have done what you asked sanctuary but I can promise you this, tomorrow I will be passing on he who must not be named's name to other parties😄 as I have proof of his fibs and incompetance. You have NEVER appreciated what good tenants you have in the 31 years of living here. You prioritise all the anti social people who do not value their properties! I have not missed any platform when writing about this matter so get ready for it! The last one was the ombudsman, i'll give you that one for free.😂
UPDATE TO 22/9/26
I just told housing officer who must not be named that I want nothing more to do with him because he is incompetent. It was a nice feeling😉 he didn't like it that the police have taken this over. So I won't be making any more reviews because they aren't worth it!

Kept over an hour on the phone, thank goodness for loud speakers.

Very friendly workers and completed as explained

I recently telephoned Sanctuary Housing for a friend to report that her hot water wasn't working. They said that it would take up to 7 days to repair. I asked what you were supposed to do in the meantime. They said that as she'd got a shower, it wasn't an emergency and that she should boil a kettle. The lady concerned is almost 76, has severe dimensure and shouldn't be doing such tasks. Sanctuary charge high rents and offer sub standard services in return. They should be ashamed of themselves.

A cetain worker for sanctuary houseing has attened my house twice. Ive requested them not to to attend again. The guy keep looking at my boob rather than my face. Im 52 and dont appreciate it.
The guy was also on arrival only intrested to get off home. Workers like this should find another job. We need repairs to a lasting standard.

Best in uk ❤️ Thank you GOD Bless 🙏

Why on this earth. I trying to register myslef on this company, I never knew. How this company works. I put every little details. I mean every step by step. I gone through the Questions, it still asking me. Is pending , even though i provided all my information they asked. Still not registered, i gave up. Ffs

I've decided to come and write a positive review of my experience with Sanctuary housing. I've only been in my property about six weeks but I cannot fault their response to repairs, especially tonight when my front door mechanism failed and I could not lock it. My door was fixed within 2.5 hours after I called. I'm in the Southwest region if that makes any difference. Very much obliged to sanctuary tonight as I have a child with OCD and anxiety and their quick response meant that my child's upset with an unlocked door didn't escalate. 🙏

A bigger bunch of charlatans you couldn't find. Fobbed off, an emergency treated as a non-emergancy. Finally someone comes & reclassifies it as an emergency & then they send me a survey before they've done the job. A disgrace

Affordable housing NOT affordable.
Since Swan buy out - rents have increased massively and guess what, going up again November. Rent has jumped in 1 year by £100. 1 bed flat costs MORE than a 3 Bed House, work that one out!!
Not really acceptable is it!! Ripping us off big time!!!!

Sanctuary housing have sent me information on somebody else’s disrepair claim they have broken data protection laws very annoying they think this is acceptable behaviour they are also refusing to log repairs this is my legal right that you must log repairs yet no repairs have been logged nor sorted breach of tenancy agreement.

I waited 2 weeks for a main sewage blockage of human waist to be cleared from their Premises in a high rise block of flats.! Called the emergency line.they sent 3 contracts out which could not to the job as it was to big for them to deal with as its needed a tanker. It took 2 weeks for them to complete the job. In the mean time the smell and human waist back up was a health and safety issue but thanks to health and safety from Birmingham City Council and my mp. It was finally sorted.

I had an old Boiler that broke down and leaked through my ceiling and down my stairs, it destroyed my wallpaper and hall ceiling, consequently I had to remove my stair carpet because it was soaked and stunk, I also lost Bedding and towels and various bits of clothing that was stored in the boiler cupboard. A Manager was due to attend my address to assess the damage on the1/9/2026 I waited all afternoon but no one turned up without being informed they weren’t coming. I also had a broken toilet cistern that supposedly fixed, but in actual fact they made it worse, all of these repairs remain not fixed. I am extremely disappointed with Sanctuary’s service and their Contracted employees. I am now contacting the Ombudsman 😡😡😡

Aside from the deal around shared ownership being 40% ownership but 100% responsibility, my home has been littered with building issues, leaks in both bathrooms coming to light after the 2 year deadline due to slow leaks among many others. Sanctuary are such an unkind company, putting profits before people, even though my understanding is that it is'not for profit' being a housing association - where is the money going??..... The estate that I live in hasn't been finished, we have unfinished paths, unfinished roads in spite of building works being completed over 2 Years ago! The response to genuine residents concerns over people falling, spray around the trip hazard!! The updates to residents is full of false promises and lies! I regret buying from these cowboys

Nafees you are an absolute legend
And sanctuary take note...
That man is a credit to your company.

I found sanctuary housing since I moved in 6/10/2014. Always get my jobs done. Communication with rent is very good to let me know I am in arrears and always help me to sort it out on payment plan to resolve this. Staff are always nice when I talk to them and very understanding.Much better service from Sanctuary Housing than when I rented privately.

I am extremely disappointed with the way Sanctuary Housing has dealt with my late mum’s rent account at Lawley Bank Court, Telford.

After my mum passed away, I had to take on the difficult task of sorting through all of her paperwork and dealing with her affairs. During this process, I discovered that her rent account had been significantly overpaid and that Sanctuary actually owed her estate a substantial amount of money.

What has been particularly frustrating is that nobody contacted us to tell us that there was a significant credit on her account. I had to discover this myself and then repeatedly chase Sanctuary to find out what was happening.

I have been told several times that the refund would be paid “this week”, then another date, then another week, and yet the money still has not been received. This is incredibly frustrating, especially when we are talking about money that was taken in excess of the rent that was actually owed.

It also makes me question what checks Sanctuary has in place. Why wasn't someone reviewing the account and asking why a resident was consistently paying more than was required? Surely significant credit balances should be identified and investigated rather than being left for families to discover after a resident has died.

I would urge other Sanctuary residents and their families to check their rent accounts carefully. Make sure you know exactly what you are being charged, what you have paid and whether your account is showing a credit balance.

I hope Sanctuary will not only resolve my mum’s outstanding refund without any further delays, but also look at how this happened and what can be done to prevent other residents from finding themselves in the same situation.

At a time when our family was already dealing with the loss of my mum, having to repeatedly chase for money that was owed to her estate has added unnecessary stress and frustration.