Bought on 11th February 2025, here we are in June 2025 and still no furniture, let down 3 times, stay away from this company, today I cancelled and am getting a refund

Furniture delivered on time, Paul and Tom were very friendly and expertly delivered and assembled our 3 piece suite.
They were both very considerate and removed all packaging and showed us how the powered recliners worked. Would recommend SCS for the brilliant service.

Damian I think his name was, a Jamaican man he was super helpful honestly would only go here if he was serving he was so helpful anything I wanted more info on he was right on it.

The actual day of delivery was superb ,
Polite and courteous in terms of delivery men however the customer care pre delivery is nothing short of unworkable

We wanted to amend our order - you can’t
!
Long delivery meant we had to sit on deck chairs from the garden, and the delivery kept getting longer
I understand you have been taken. Over by the Italian supplier - I hope they improve the customer care pre delivery
You can’t get through to Sunderland office we waited 4-5 hours to speak someone !

Ordered our sofas the first week in February , delivered second week of May.
No hassle from start to finish.
Very happy.

The gentleman that served us - Damain really went over & above to look after us. There was no pressure selling, however if it wasn't for his professional & friendly personality & attitude, we wouldn't have made the purchase for the sofas.

Damain is a credit & asset to this store & deserves recognition & a promotion. Thank you so much Damain.

SCS Solihull have the most exceptional top customer service there is out there, more so specifically Damain who served us. We saw a sofa for my sister in the Ghallager Shopping park branch in Wednesbury.
However we needed to go and double measure to check to make sure the sofa will fit. We then headed to our nearest SCS to make the purchase. Damain made the process so smooth and stacked a deal and told us they don't have the sofa in their store however he can sell us the one we saw in Wednesbury from the Solihull Branch.

Damain is a true asset to SCS Solihull and his customer rapport and polite approach was so on point we can not thank you enough Damain for your assistance and help in purchasing my sisters sofa.

If there is a bonus commendation that can be given to Damain, please award and reward him with it as he is very deserving of his appreciated work.

Many thanks.

Hiten Chapaneri.

Exceptional service from a partner that works at scs at the Solihull branch
Explained everything in detail to a point Bought a sofa for my daughters new home
Went through extra guarantees etc
His name is Damian
Thank you for your help and selling us a lovely sofa
Kind regards
Mrs Devji
Date of experience: 05 May 2025

Exceptional service from a partner that works at scs at the Solihull branch
Explained everything in detail to a point
Bought a sofa for my daughters new home
Went through extra guarantees etc
His name is Damain
Thank you for your help and selling us a lovely sofa
Kind regards
Mrs Devji

We visited the Solihull branch today to look at sofas for our new house. As soon as we walked in the smell was fabulous ( air freshener in air con ) and although there was plenty of staff they didn't bombard us. They were all smiling and very friendly and relaxed. My husband immediately took a liking to one of the sofas near the entrance and salesman Trevor was nearby, who gave me a freebie gift of a retractable tape measure. He explained that all the different materials available were draped around the walls which I found really helpful as the colour of the one my husband loved was in navy , not really what we wanted but it was so much easy to see all the colours and textures without going through booklets. He offered us a tea / coffee and let us browse around the new refurbished branch at our leisure. We eventually purchased the first one my husband had set his sights on in a different colour and Trevor took us through the process very relaxed not pushy but professionally.

Overall, we are really pleased with our sofa and would like to thank Trevor and the team at SCS Solihull for a really pleasant experience, and would definitely recommend them.

Timely delivery and very friendly professional staff

Popped in to browse and was really impressed with the knowledgable, helpful Gerald, who was only too glad to talk through all the features and materials. Very relaxed, no pressure whatsoever - Gerald is a genuine credit to your company. Left with a free tape measure each; we’ll be back! 👍👍

Got just what we wanted with great service.

Most helpful, very polite worked very hard and cleaned up after them

Very good information about the furniture and the way it will be delivered Very good indeed.

Ordered sofa 8th Jan for delivery 28th Feb, delayed til 10th March, then delayed til 30th March, then 27th April now 28th April. Customer Services an absolute shambles!! Noone answers for hours. Found a separate number given by a store and when got through no use. My order is from an insurance claim as my previous sofa 18months old has faulty mechanism. Therefore was issued with an SCS voucher. Unable to cancel as will end up with another voucher no goodwill compensation aas claims I aint paid cash yet I am still paying for the faulty one. Im appalled by the whole situation!!! Manager at store who sold sofa was the only person who was lovely and I feel sorry for him as its an embarrassment for him!!

The show room we visited in Solihull was beautiful, very well designed and the staff were very friendly and helpful. We weren’t hassled to make a decision but had lots of useful advice and we chose our sofa at our leisure and are very happy with it.

Gerald was extremely helpful and knowledgeable. He was also friendly and approachable which is why we chose to by from SCS

Ge at the Solihull branch was so friendly and informative. Was a massive help when we had questions and just made it a really great experience overall.

On time, efficient and tidy. Great job