Seatfrog Bewertungen 1 224

Previously a fan for about a year up until 2-weeks ago. Unfortunately Seatfrog changed so that closing auction now 30-minutes before train departure, which is not ideal. For journeys up to around 2-hours, check Trainline. More likely to be cheaper to purchase a no hassle 1st class ticket. Recently paid £19 for an upgrade with Seatfrog. The upgrade booking directly with Trainline would have been £13.

Friendly and helpful staff and my query was dealt with very quickly.

I'm a fan of this service and have used it many times. Whenever I've contacted customer service, they've always met my expectations.

However a gentle note of caution for the company:
- The auctions now end 10 mins before departure. This devalues your product immensely (no chance to use the lounge and in certain circumstances, my train has started boarding before the aution ends!). If this continues, my usage of your service will drop.

BEWARE AUCTIONS ARE NOW ENDING 10 MINS BEFORE!!!

No transparency about this or mention - luckily I noticed the countdown timer would end 10 mins before the train departs. This means no lounge access and a last minute rush to get to the platform and carriage. No thank you! Bids also now START at £50 which is absolutely ludicrous!! There is NO advantage to this whatsoever. Waiting for a competitor company to come along and actually provide a good product as Seatfrog is not anymore. When contacted they told me this was an ''experiment'' (but no mention of this publicly) or on the auction page.

A breeze to upgrade instantly and at a reasonable price. Saves worrying about having a seat, overcrowding, losing sight of valuable luggage etc.
Refreshments are ok and once you add up what they would have cost, it kind of breaks even. Staff on Cross Country are some of the friendliest I've encountered.
You usually get the choice of a single seat , which for me, as a lone traveller is also a bonus.
The quick option to change train times on the app , at a reasonable cost is another brilliant option.

Adam was so unbelievably helpful he made my day

This is genuinely a brilliant service and business idea. However, it used to be a hidden gem a few years ago when people did not know it existed. As with all these things, eventually it became common knowledge and social media, yet again, ruined it.

Upgrades used to cost you £11-15 average. Now you are lucky if its below £40. I asked to upgrade on the train itself going up to London.

£25.

A great example of a victim of it's own success.

Needs rolling back.

On site that claims to be simple and transparent, my experience suggests it is anything but.
I had set up a bid for the home bound leg of a return journey and increased it once. The next increase was supposed to be £1 but resulted in a bid that was almost triple the price and way beyond what was economically justifiable.
When the charge appeared I assumed that it must include the standard return ticket which I had already bought.
Customer care was prompt but said it was my fault and contractually enforsable.
It might well be, but this is now one customer who is lost to them.

I used Seatfrog to bid for upgrades for our trip yesterday from York to Grantham. When I looked at the app I saw that it was only a few seconds from the auction opening so I waited. Instead of seeing the auction go live I saw a message stating that due to technical issues the auction would not be going ahead. I checked the app a couple more times during the morning and the same message appeared. At one point there was a large yellow triangle with an exclamation mark to accompany the message. To double check the auction wasn’t happening I clicked on the active status tab. No auctions listed here, nothing. We then accepted that we would be travelling in standard class and boarded the train with our original tickets. It wasn’t until I got home and looked at my emails (I don’t have them on my phone) that I saw that I had been charged for the upgrades and had new tickets for 1st!!! I contacted Seatfrog but as yet have had no reply. How can I be charged for tickets when they made it very clear no auction would be taking place for my journey and no upgrades would be available?

I swapped 2 train tickets using the app and it didn’t appear in the app. I paid £44.00. As the the exchange didn’t show I couldn’t get on the train. The app said that the exchange was on its way but never arrived. I then bought again for the next train and once again it didn’t arrive. I paid another £44.00. I then purchased a new ticket directly with Trainline. The transactions have only appeared on my app today (the day after). I have contacted SeatFrog for a refund and heard nothing. I am £88.00 out of pocket on transactions with them that I cannot use. I have previously used SeatFrog and had no problem. I made sure that the App was up todate.

I booked my train a few days ago but realised very quickly I’d selected the wrong day (shock horror😱)Aaron ,Adrianne & Sandison.!!! Got it all sorted out within three days &refund too 1st class service & a very happy old wifey xx
Sandra Taylor

I would be wary of using this company.

I travelled this weekend on a first class upgrade. The service was appalling. Most services not working (including power and seat reservations) and the ‘first class’ refreshments were literally a cup of tea and two airline sized bags of pretzels.

Whilst not Seatfrog’s fault that the service was poor, I did buy the upgrade from them. When I requested my money back they told me to take it up with the train company.

Not how it works. They took my money. They sold me a service. If that service is poor, they are responsible for refunding and should then look to recoup their money from the train company.

Be really wary. If the service is good then all OK. If it isn’t (And let’s face it very often isn’t on UK railways), then Seatfrog don’t want to know. They have your money. That’s the end of it for them.

Bought a seat upgrade , this doesnt arrive in the app .It doesnt arrive at all. Got kicked off the train as I refused to pay another £90 on top of the money seatfrog had already taken. No customer serivce available to help - 48 hour helpdesk is no use when your stood on a train platform in the rain. Awful app - dont use

Save money and easy to book. Great when I know I can be a bit easy on the time I will travel I'll book on the Avanti SuperFare and also save some pounds. When I've used the upgrade, it has been really good for long journey's and the cost of the upgrade would be the same as getting train snacks.

I emailed Seatfrog over the weekend due to issues I had with Avanti. I bought seat upgrades which weren’t able to be used due to a lot of issues regarding storm Amy coming from Glasgow back to London Euston.

I was assisted by Mollie and she rectified my issues straight away and it was very quick and very easy with the responses that I got from her.

Thank you very much for the quick turnaround in the response and I appreciate it a lot.

Very good with refunds when I couldn’t travel. Thank you

Mollie was super helpful and came to a solution to deal with my query in a professional, but swift manner!

Thank you so much 😊

Excellent client service

I paid £99 for a first class upgrade on a the 15:41 service between London Euston and Liverpool Lime Street on Friday 19th September. Avanti, the train operator, failed to assign catering staff to the service in question and as such no catering service was made available. The first class upgrade is meant to include an at seat refreshment service. I raised my concerns with Seatfrog who charged me the £99 upgrade. Their response is unacceptable in that they advised I should seek compensation direct from Avanti. I’m at a loss as to why Seatfrog think this is an appropriate response. My last time using this upgrade service as it’s clear to me the costumer has no rights in their eyes. Think twice before using this company.

I have had some great upgrades at good value from Seatfrog and my recent experience of their customer service was very positive.

I made a bid on the wrong train. I realised immediately and tried to cancel (less than 1 min after making the bid). The system does not allow you to cancel once you have made a bid (which seems a little unfair if there are no other bids and well before the trip). However they refunded my bid after I wrote to customer services which I thought was a fair resolution.