Quality items. Bought the Peace bracelet for a friends retirement. The Chakras multi colour for myself. Both posted efficiently and packed in small hessian bag Would recommend this Company
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Everything was great from ordering to receipt. Now five months later, my bracelet has fallen apart. Sehaya have offered a replacement for £9.99, instead of the full refund or replacement that I shou... Mehr ansehen
well made earrings,quick delivery ,came in a nice little bag,good price.i bought these earrings for my grandaughter to wear at her dad,s wedding.The reason i bought them was they appeared to be inten... Mehr ansehen
Totally awesome customer service! Bought an anniversary present for my partner which was delayed by delivery issues (Nothing to do with Seller) Kept going despite difficulties until we got the... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
We are a UK based company of handmade jewellery with natural stones and gems
Kontaktinformationen
60 Windsor Avenue, SW19 2RR, London, Vereinigtes Königreich
- sales@sehaya.com
- www.sehaya.com
4,5
Hervorragend
527 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 40 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
The earrings arrived broken
The earrings arrived broken. I emailed photos to Sehaya immediately and have received a response. As requested, they have issued a full refund. Apart from arriving broken the earrings are not as vibrant as advertised. I'm disappointed on several levels.
29. März 2025
Antwort von Sehaya
Hi Earlene,
Thank you for taking the time to leave a review
However, we are a bit disappointed from the 1-star rating on a service review... As previously advised, the earring must have been damaged in transit. Unfortunately it is impossible to have 100% success rate and some orders inevitably go wrong.
As you mentioned, we did prompt action and we issued a full refund for you so we don't understand why you reviewed our service with such a low rating... We would appreciate if you could reconsider.
In any case, thank you again for your feedback
Best regards
Overall pleased with the bracelet
Overall pleased with the bracelet, although, I understand that because turquoise is a natural stone and colour varies I did expect it would have more brilliant blue, all the stone is very dark.
25. März 2025
Antwort von Sehaya
Hi Pauline,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
Antwort von Sehaya
Hi Andrew,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
Antwort von Sehaya
Hi Lesley,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
I’ve bought a few items from Sehaya and…
I’ve bought a few items from Sehaya and they never disappoint. Quality jewellery that’s very well made. The customer service is great too 🤗
7. März 2025
Antwort von Sehaya
Hi Maria,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
Absolutely beautiful jewellery and a…
Absolutely beautiful jewellery and a fabulous, fast service. I'd certainly recommend and use again.
7. März 2025
Antwort von Sehaya
Hi Kezza,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
Antwort von Sehaya
Hi,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
Antwort von Sehaya
Hi Colin,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
Antwort von Sehaya
Hi Sharon,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
It's a very good product
It's a very good product, the rainbow bracelet, it came in good time, well made looks nice. It was a birthday present for my partner and she loves it. So all good 👍
23. Jänner 2025
Antwort von Sehaya
Hi Jamie,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
Ear rings disappointing
Ear rings disappointing. Illustration appeared sparkly and rounded but just thin flat pieces in arrival. Such a shame.
25. Jänner 2025
Excellent produces with speedy delivery
25. Jänner 2025
Antwort von Sehaya
Hi Antony,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
I recently ordered from Sehaya
I recently ordered from Sehaya, and overall, I'm quite pleased with my experience. The jewellery is beautiful, vibrant, and of excellent quality, making it a great value for money. I’ve purchased a few items, including a lovely bracelet and necklaces, which were exactly as advertised on their website. However, I did encounter a minor issue with the fit of the Tibetan Jasper bracelet, as it couldn't be adjusted to comfortably fit over my hand, which was a bit disappointing. Despite this, I highly recommend Sehaya for their gorgeous, striking pieces, and I'll definitely be shopping with them again.
17. Jänner 2025
Bewertung ohne vorherige Einladung
Happy customer.
It’s the second time I’ve purchased something from Sehaya and again I’m happy with the item bought and the service I’ve received.
31. Dezember 2024
Antwort von Sehaya
Hi Kim,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
We really appreciate your continuous support
Best regards
The items are great quality
The items are great quality. My partner and I absolutely love them!
22. Dezember 2024
Antwort von Sehaya
Hi Anna,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
Fast delivery gorgeous product
Love my bracelet from my husband so much i ordered him a hematite one he loves it
25. Dezember 2024
Antwort von Sehaya
Hi Sophie,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
Antwort von Sehaya
Hi Stephen,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
Earrings
I have bought two sets of earrings in the past. The second set arrived broken but but the customer service was very quick to correct this.
25. Dezember 2024
Antwort von Sehaya
Hi Kim,
Thank you for taking the time to leave a review, we appreciate it
We would also appreciate it if you could provide us some further feedback on why you rated our service with 3-stars, since we resolved the issue promptly
In any case, thank you again
Best regards
Poor customer service
Terrible company won’t reply to any of my messages and emails after a bracelet started to breakaway. Don’t buy this rubbish it’s a waste of money.
3. Jänner 2025
Bewertung ohne vorherige Einladung
Antwort von Sehaya
Hi Antoni,
Thank you for taking the time to leave a review
However, it is very unfortunate to see that you have twisted the facts and sadly Trustpilot won't support small businesses when customers leave false reviews, even if proof is provided...
Our refunds policy is very clearly laid out in our website. All orders are eligible for a full refund or a free replacement for any issue that may arise within one month of delivery.
Your order was placed 8 months ago and therefore it is not eligible for a free replacement. However, we did respond to your query and we offered you to send you a replacement for a small fee, pretty much at cost price.
Since you have chosen to decline this offer, I am afraid we cannot assist you any further
Best regards
Great quality and price bought 2 for me…
Great quality and price bought 2 for me and wife ,very happy with both
24. November 2024
Antwort von Sehaya
Hi Nerijus,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
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