I love the d&g pumps but with first walk starts to pill off the glitter layer. I send 3 emails and the answer was “sorry we can’t do anything”. As a consumer I know my rights by the way. They didnt of... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
Almost seems too good to be true. I’ve purchased three times. Each piece was received in perfect condition, original tags in place, and with unbelievably fast shipping, especially considering I’m in... Mehr ansehen
Unternehmen hat geantwortet
I discovered Sendegaro through Google search for Dolce & Gabbana Outlet. And I must say, their prices are soo good 😄 Their Black Friday sale did not fail to impress either, just bought some Amore Pum... Mehr ansehen
Unternehmen hat geantwortet
Great selection and fast shipping but the returns process has been a nightmare. I had to badger them for 4 business days just to get a return label sent to me, and now they've had my return back for... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Dolce & Gabbana Outlet: Online luxury boutique destination offering designer clothing, bags, shoes and accessories.
Kontaktinformationen
71-75 Shelton Street, WC2H 9JQ, London, Vereinigtes Königreich
- customercare@sendegaro.com
- www.sendegaro.com
3,4
Akzeptabel
184 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Braucht meist mehr als 1 Monat zum Antworten
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Das haben sich andere Leute angesehen
Because I purchased a jeans from you…
Because I purchased a jeans from you and the size isn't fit but I have no idea how to return it or the process to do so will cost me the price that I buy it. Your website is such to complicated for me.
30. August 2021
Antwort von SENDÈGARO
Hi Marc,
It is unfortunate that you experienced an unpleasant journey with us.
As a result of looking into your concern, it has been reported that you have been provided with return instructions, along with a recommended courier, so that there are no outstanding shipping charges. Due to the acknowledgement of costly services we have suggested the best courier for that matter.
Also, we want to remind you our returns policy states that the customer is responsible for all returns unless the item is defective or damaged as agreed upon purchase.
We hope this was insightful with your concern and we also would love to recommend you to read policy terms before you purchase anything in future to avoid any misconceptions.
With Love,
SENDÈGARO Team
I caught a typo on their website about…
I caught a typo on their website about the description of a purse and someone got back to me and fixed the misdescription in a timely matter. I immediately made my purchase with standard shipping and my item arrived in 2 days. Very happy with the customer service.
7. August 2021
Bewertung ohne vorherige Einladung
Antwort von SENDÈGARO
Hi Janet,
We really appreciate your compassion and love that stems from your heart to leave us a review that pleases ours. We're grateful to see you satisfied; even after spotting a typo we deeply admire you for raising it with us as we are always striving to perfect our services. Welcome to the Sendegaro family!
With Love,
SENDÈGARO Team
Great website to buy luxury products at…
Great website to buy luxury products at a significant discount. Their shipping was fast and without any problems.
7. August 2021
Bewertung ohne vorherige Einladung
Antwort von SENDÈGARO
Hi Yanco,
We love that you've experienced the feeling we strive to deliver each time. We are also pleased that you're now part of the Sendègaro family!
Thank you for your time to leave us an amazing review and we look forward to seeing you again soon :)
With Love,
SENDÈGARO Team
My bag was exactly what I ordered
My bag was exactly what I ordered. Although they should send updates on if the order was sent and processed.
31. Juli 2021
Antwort von SENDÈGARO
Hi Destiney,
We're grateful that we've managed to deliver you the services we promised in such an unconventional time. We endeavour to provide the best we can to our family here at Sendegaro. We thank you again for sharing your experience.
Also, we'd love to additionally mention that we do indeed send notifications for updates on items via SMS or Tracking number (whichever preferred) shortly after purchase. This can be located via email sent to you after purchase or simply requested by one of our team members.
We thank you again Destiney for being a part of Sendegaros journey.
With Love,
SENDÈGARO Team
Antwort von SENDÈGARO
Hi Armen,
We're pleased that you're satisfied with our services. Thank you for taking the time to leave us your feedback. Welcome to the Sendègaro family!
With love,
SENDÈGARO Team
My item came damaged I tried to find a…
My item came damaged I tried to find a way to return it or exchange it but there was no number I could find to call someone. It was a birthday present and now I can’t even give it to my spouse.
22. Juli 2021
Antwort von SENDÈGARO
Dear Gina,
We are sorry to hear that your product came damaged.
It appears you never reached out to us with our email and live chat being openly available and reachable.
We advise that you at least try to contact us within the 14 days as this review has been left over a month since delivery.
We don't have any record of you getting in touch with us.
With Love,
Sendegaro Team
I have just received a message of…
I have just received a message of delivery comfort wanting customs money 7 months after I got the bag. And now I can't get hold of anyone. Absolutely fuming
22. Juli 2021
Bewertung ohne vorherige Einladung
Antwort von SENDÈGARO
Dear Kelly,
Unfortunately due to BREXIT and our policy making it clear that customs + VAT charges will be applied for orders over £135, by law, customers must pay the fees back to HMRC.
As seen here: https://www.sendegaro.com/policies/shipping-policy as well as our product pages.
In your case, DHL were late to bill correctly and have to bill by law.
We advise you read more about BREXIT here:
https://www.gov.uk/goods-sent-from-abroad/tax-and-duty
With Love,
SENDEGARO TEAM
Antwort von SENDÈGARO
Dear Indira,
Thanks for shopping with Sendegaro.
We are grateful for your purchase and we hope to see you shop again with us in the near future.
If you have any questions or queries feel free to reach out to us on via email or our live chat feature.
With Love,
Sendegaro Team
Very good experience buying from…
Very good experience buying from sendegaro! The bag is more than perfect Looking forward for my next purchase
15. Juli 2021
Bewertung ohne vorherige Einladung
Antwort von SENDÈGARO
Dear Niveena,
We are thrilled that you love your bag :)
We also look forward to your next purchase, if you have any questions or queries feel free to reach out to us on via email or our live chat feature.
With Love,
Sendegaro Team
I am happy with my purchases. My only issue was the limited customer service. I
I am happy with my purchase. My one
11. Juli 2021
Antwort von SENDÈGARO
Dear Donna,
Thanks for shopping with Sendegaro.
We are grateful for your purchase and we hope to see you shop again with us in the near future.
With Love,
Sendegaro Team
Very pleased by service and product.
23. Juni 2021
Antwort von SENDÈGARO
Hi Robin,
We're pleased that you're satisfied with our services. Thank you for taking the time to leave us your feedback Robin.
We hope to see you again. :)
With love,
SENDÈGARO Team
I placed my ordered Gucci hand bag on…
I placed my ordered Gucci hand bag on 27-28th May to use for my birthday party on 13th June. I received the Gucci handbag with a damage on the bag, I told the company and took them some time to send me free tickets return. I return my parcel on 9th June and now my birthday party already a week passed. I still haven’t heard anything from the company. I send them email on 18th June asking for how processing, but I have no reply:( . A bit disappointed. I spend $1,009 but the service is not good enough. Today 21th June I still haven’t heard anything from the company. What should I do now!
21. Juni 2021
Antwort von SENDÈGARO
Hi Wilawan,
Thank you for sharing us your experience here at Sendègaro.
We would like to first apologise for any inconvenience that may have caused any disharmony to your journey with us.
Unfortunately due to agreed policy, we cannot process any refunds completely until we have received the returned item back at our hub.
Upon looking into your experience, as mentioned before, it seems that your return may have been delayed through customs. This may be due to covid and brexit causing turmoil of issues for couriers around the world.
Please be patient with us as we fully understand any concerns or frustrations due to prolonging adjustments, but do not worry as this process is common and will be processed as soon as we receive back your item.
We hope this helped clear up any confusion.
With Love,
Sendègaro Team
Sendègaro is a ⭐️⭐️⭐️⭐️⭐️ shopping experience …
Sendègaro is a ⭐️⭐️⭐️⭐️⭐️ shopping experience. I have bought 7x items from Sendègaro to date. Each item is of excellent quality and was extremely well priced. Their customer service department is excellent, they are so helpful and I cannot recommend Sendègaro enough ⭐️⭐️⭐️⭐️⭐️
13. Juni 2021
Bewertung ohne vorherige Einladung
Antwort von SENDÈGARO
Hi Micheal,
We are very delighted to have you be a part of our Sendègaro family. We sincerely thank you for sharing us your heartening experience as well as showing us that we are striding in the right direction to deliver a consistent blissful shopping experience.
We deeply admire your fulfillment and we also look forward to seeing you again.
With Love,
Sendègaro Team
I cannot wait to make another purchase…
I cannot wait to make another purchase fast shipping responsive customers service quality product great buy
11. Juni 2021
Bewertung ohne vorherige Einladung
Antwort von SENDÈGARO
Hi Mavis,
We cannot wait to see you once more! Thank you for being with us and becoming a part of our journey. We look forward to seeing you again Mavis,
With Love
Sendègaro Team
Antwort von SENDÈGARO
Hi Geraldine,
We will never have any regrets with you for being in our hearts since you've joined us Geraldine. We are sincerely grateful for you being present with us once more.
We look forward in seeing you again.
With Love,
SENDÈGARO Team
Good service
Good service. Good price. First time i choose this website, i wasn’t happy about the shipping. But after that’s I’m happy! I will go back with you guys!
7. Juni 2021
Bewertung ohne vorherige Einladung
Antwort von SENDÈGARO
Hi Van,
We thank your beautiful heart in leaving us your loving experience that you've had with us here at Sendègaro. We always love seeing that the determination of delivering a blissful experience pays off in abundance amount of ecstasy.
We look forward in seeing you again in the future.
With Love,
SENDÈGARO Team
I am giving 3 stars not because of…
I am giving 3 stars not because of quality of the product but for very poor customer service. I purchased Dolce Gabbana sweatpants. Sendegaro shipped it on time but Fedex screw up on delivery. I was at home when I recital a notification on my fedex app that package was delivered to my place and left by the front door. I went to check on my package right away after the notification. Guess what? Package was not there. I checked everywhere, the whole building but no package. Obviously I called Fedex and let them know. They started investigating to locate the package. After talking to Fedex, I Emailed Sendegaro, and that’s when I was very disappointed. after a day or so Sendegaro contact me back and told me that they couldn’t do anything since Fedex shows that package was delivered. Pretty much accusing me of lying in order to score a refund or another item. They said that Fedex refused to investigate farther due to Delivery confirmation status on the package, while Fedex was calling me and trying to locate the package for me. Obviously Sendegaro never contacted Fedex or did not try hard with them. Anyways, after 3-4 days Fedex calls me, apologizing that package was delivered to the wrong address and resident of that address dropped it off back at the Fedex office. I got my package delivered same day. I was ready to pull the camera recording in order to prove to Sendegaro that package was never delivered to my address. Luckily my building has cameras in every single corner. Honestly I am more disappointed than angry because quality of the product is very good and its 100% authentic. Also prices Sendegaro provides is great. Only one and very big problem is that Sendegaro customer satisfaction is not 100%. You can not accuse your customer of lying right away and not even trying enough to resolve the problem. If not a honest resident of the address that package was delivered to, I would spend over $300 for nothing.
Although I had a bad experience and still can taste it, I am willing to purchase another product from Sendegaro and give them a chance to make it right.
30. Mai 2021
Bewertung ohne vorherige Einladung
Antwort von SENDÈGARO
Hi Zurab,
We are firstly very thankful for taking your time in sharing with us your honest experience here at Sendegaro. We are also very pleased that you have received your item and satisfied with them.
Upon terms of the incident with Fedex, we couldn't disclose any information once they've raised their investigation at the time. Soon as the investigation was completed, they responded with confirmation proof of delivery as well as name release. There was no accusations nor any assumptions of you being a liar. We love our customers just like how we love our family and we can completely understand/see how you may have taken it in a different interpretation.
For the customer service, we also like to apologise if we didn't fit your expectations of service. Our teams ensure that they endeavour to go to the lengths to satisfy our customers with their queries. For this instance, we believed the member of our team done his best as he personally reached out to the FedEx team to get the latest update regarding your occurring investigation at the time you was concerned with the outcome.
We hope this help aid any misunderstandings.
P.S: We admire your faith in us by giving us another chance. We would love to also contribute to your next visit. Please contact Info@sendegaro.com for a voucher on us :)
With Love,
Sendegaro Team
Appalling customer service, poor quality items
Bought a pair of D&G heels for a client. When she wore the shoes for the first time, a month from the date it was delivered to me, the heel gave way which clearly indicates a defect in the shoes. Instead of sendegaro to offer any sort of remedy or even a partial refund to cover repair they just ignored my emails. When I tried to use the chat function the customer rep claimed it was wear an tear??? How can this be on the first wear. The heel gave way within an hour so it was clearly defective. This has been a really bad shopping experience. I will never buy from this store again and i really question the quality of their items. Probably rejects.
26. Mai 2021
Bewertung ohne vorherige Einladung
Antwort von SENDÈGARO
Dear Nkaepe,
We are sorry to hear that you didn't have the best of experiences.
It looks like you were purchasing from us to resell onto your own clients with your own discretion. The product was sold brand new without any issues, the state which the shoes are to be discovered and used by is responsible by the customer.
The craftsmanship from Dolce & Gabbana is very delicate and handmade. We offer all of our customers a strictly 14 days return policy extended to 30 days if the products are damaged/defective.
It seems you contacted our customer care after 30 days.
We hope you have a great day.
With Love,
Sendegaro Team
I received my item ( A Gucci pouch)…
I received my item ( A Gucci pouch) that i actually though was a coin purse but to MY pleasant surprise it is a actual medium size clutch!!! Imagine my joy and at the great price I paid, it definitely was a Great shopping experience and will be buying in the future!!!
19. Mai 2021
Bewertung ohne vorherige Einladung
Antwort von SENDÈGARO
Hi Kymberly,
We are so happy that you love your Gucci Clutch! We always try to give the best possible pricing on our luxury brands that we offer here at Sendegaro.
We are soon getting in many more luxury brands and we hope to see you shop with us again.
With Love,
SENDÈGARO Team
Hi there i didnt received my item there…
Hi there i didnt received my item there was a gold sandals color please have a look and find out where they are
19. Mai 2021
Antwort von SENDÈGARO
Dear Petruta,
We are sorry to hear about your experience.
Upon looking at the tracking status and not receiving any emails from yourself, the tracking shows your item as being delivered over 3 weeks ago.
If you have any issues or questions please reach out to us at: info@sendegaro.com
With Love,
SENDÈGARO Team
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