Sequence Bewertungen 

Someone I know has been without a shower for 7 weeks, during summer. They keep sending electricians around to provide a quote yet nothing gets done. The house is falling apart, every week something else breaks. Yet sequence emailed stating the rent was going up and he needs to sign another years contract rather than a roll on agreement having completed his first year of residence. He's paid on-time for a year, pulled out a fallen down shed and put gravel down in the garden and smartened it up hugely. Absolutely disgusting to see someone being treated like this. He will be paying less to have a beautiful new build in a village location under the rent to buy scheme. The landlord and estate agents should be ashamed

I’d give 1 star but it’s not possible! Poppy has wasted my time with back to back emails just for a request for updated tenancy as my rent increased by £100. She was repeatedly abrupt and unhelpful.

Total scam. Don't ever sign up for a lifetime mortgage advise with sequence. I have tried to use them several times now and every time they have messed it up so keep your money and go to someone who doesn't ask for money up front. AVOID AVOID AVOID

I've put the date of experience as today but truth is the agency has always been a sham.

The staff have no idea what the other is doing. The communication internally is atrocious. This ultimately leads to terrible communication to both the landlord and tennant.

Everything is am extra on top of the fee.

Staff are very little help when trying to close issues out.

My tennant had to contact me direct after numerous attempts at seeking help from sequence.

Updated details with them multiple times and receive correspondence when they need something but have yet to receive a statement of account since changing my email.

If you want a service to actually manage a rental property for you this is not the company to go to. You might aswell do it yourself for the benefits you get.

Overpriced for a terrible product and service. I'm currently terminating my agreement with them and moving elsewhere.

Sequence home manage the flat above my leasehold flat. Substantial water damage over many months has resulted in the ceilings to my leasehold flat needed to be replaced. This company not only do not repair the outstanding problems in the flats they are renting out, they also cause structural problems to other non-sequence properties affected by the lack of adequate and appropriate repairs. Landlords beware.

If you are a renter please do not rent any properties that are managed by Sequence.

I moved into a property in South Wales last year, and immediately had to report multiple serious maintenance issues including; buckled living room floorboards (health hazard), and a bedroom window that could not close or lock (security issue).
These issues were not addressed for the entire time I lived in the property (7 months)

Also there were about 5 or 6 different staff members that were put in charge of the maintenance of our property, so it was impossible to know who to keep in contact with, and I had to repeat my concerns over and over again.
The line of communication between me, Sequence, the landlord, and the letting agency was honestly atrocious. Impossible.

Absolutely shocking company. I honestly don't know how they are able to run their business.

Had an absolutely abysmal service as a tenant. Blaming everything on the landlord!

We had an issue with the property 3 months after moving in where the kitchen floor collapsed. I have 2 kids under 5.

It took them 6 months to get this fixed as they were “waiting on the landlord”.

The contractors they use are cheap and cheerful, I swear they must put money on top of quotes to get things fixed.

When they ripped the kitchen floor up they found it was all damp and needed to be replaced. The floor needed drying out as it was wood based and was soaked.

Was left bare for about 2 months as they refused to use dehumidifiers to make sure it was dry.

The contractors eventually came back round and put a cheap Lino down.

After this we have suffered with a damp problem. In the kitchen and the bedrooms directly above the kitchen.

Guess what it’s my fault we have damp and mould.

Eventually had the local council out who issued an improvement order on the property and to date absolutely nothing has been done to rectify the issues.

An independent contractor came out and said the property needs whole new windows, doors, and heating system as it’s a really old air flow system.

Every time I raise issues I’m met with arguments, “property management” blaming me for all the issues going on. Because Alfie couldn’t be bothered to do it because he was getting no response.

Landlords / Tenants beware, they will promise you the world.

Now in the third gas engineer to conduct the safety check because the first one wasn’t trained to work on the air flow system. The second one came and then never sent them the report and then apparently it was my job to call the gas engineer to find out what was going on.

Dreadful - our buyers used them (recommended by Barnard Marcus). They were slow and unresponsive. It has delayed and at points risked the entire sale.
Don't use them at any cost and beware if anyone else in the chain does!

Was bought in for multiple talks about mortgages and given great advice very easy to contact and looked amazing,
Then they swindled me into paying for a lifetime service and an upfront fee for my mortgage,
After that it was near on impossible to get a hold of my Brooker never returning my calls or taking sometimes weeks to return a simple email
I lost £700 as the deal never went through and I gave up due to a ridiculous amount of stress due to to there complete ignorance once they took my money
Keep away it's all a big scam just to take your money

Absolutely abysmal. My review is on the Birkenhead main office from a Landlord’s perspective. The business is run like a call centre and the staff seem to have limited or no experience of property. They harass you constantly to fill in their tick box requirements. They treated my tenants dreadfully. They did not do a handover when tenants arrived at property to show them how things work. The company also does not get to the bottom of problems that arise from time to time, they just send a contractor out even if it is for the wrong type of job, therefore issues never get fully solved. Sacking them as agents probably the best thing I’ve done and I would never put a tenant through their management or lack of it ever again. Best of all they can directly call and harass you but you have no direct line to the person you need to speak to. If they know they have failed in some task and you need to speak to someone they always seem to be out or on lunch etc etc. One phone call it seemed the whole office had gone for a break at the same time. It’s like a game of hide and seek.

Complete scam. They steal your money, promise to give you a script to lose weight. Give you the smallest amount possible so you have to keep paying the monthly fee of $100 to get anything that will actually help amd then when your insurance finally catches on that you don't have diabetes and stops paying....they say, ok bye, thanks for your money and have a great journey. Total scam. Don't waste your money!

The communication from this company is non existent, I had to constantly chase for the return of my deposit which had been instructed by my landlord. They did not return my emails and when they eventually made contact they told me I would have to wait another 7-10 days for the money to be returned. Nearly 4 weeks after my tenancy had ended!

completely abysmal, missed scheduled dates for exchange and completion, cost me over £1000 in same day cancellation fees for my removal team,

caused untold stress and difficluties.

AVOID: From a Landlord

Nightmare company to deal with,
Was pleased with William H Browns service.
Sequence homes however are seemingly criminal.
They do not keep their word, terrible communications, claiming I had agreed to terms I hadn't.
Withholding £1000+ of deposit with no right to, months after it is due back.

Isnt there 0/5 as I dont think they deserve the 1 star! 75 days since I moved from rented property in Wellingborough and still havent paid my deposit.Worst thing is begging for my own money!

Suppose to be property management, I've email with details of the problem, called 6 times, spoke to 6 different people who have tried to pass it on to other who never returned the call back, my front door lock has broken and I can't leave the house as it doesn't lock, so haven't been able to go to work, this company is suppose to manage this property as I rent, but have no option to use anybody else, disgraceful that places like this are allowed to be given any responsibility

If i could give 0 stars, believe me i would. Myself and my partner rented a property through WHB Halifax last Spring. On arrival the house as a dump, it hadnt been cleaned, rubbish left in the living room, wallpaper hanging off the walls, no kitchen or bedroom internal doors, and worst of all - no smoke alarms (these are a legal requirement when renting out a home to have them fitted & tested). It took 5 months of constant chasing Sequence to have smoke alarms fitted. After this, we discovered mould and damp in August and when reported were fobbed off. This worsened in October when we reported it again and it took a further 8 weeks to have the inside of the house treated, although we have repeatedly told them the problem is the pointing and rendering and non insulated walls, nobody (even the actual landlady) are interested. We have lost over £2k worth of furniture and personal belongings due to the mould and damp and not one person cares, we have no bed due to the damage, they wont agree to let us out of our contract early and now WHB wont let us rent a different property through them, to get out of the damp and mould ridden one. There is no help whatsoever from anyone at WHB or Sequence and you are passed from pillar to post. I am appalled and ridiculously out of pocket. DO NOT ENTER INTO A CONTRACT WITH THEM - THEY WILL BREAK THEIR END OF IT BUT WONT LET YOU LEAVE!!!

Was approached by them under their brand of William H Brown regarding managing my property portfolio, quoted competitive fee's so said I would give them a try with 1 property to see how it went. Upon going into the office to sign the extras made commercially unviable. Once they realised I was walking out they revised their terms but have sneaked in extras at every opportunity possible. Finally after just a few years I have had enough and they are aware I am moving to another letting agent but have now deducted without consent £300.00 for an 'agreed renewal'! AGREED is the key word as it is something even a fool wouldn't agree to. When you consider they are aware that if they performed well there was a potential for more business from me their arrogant approach to customer care has lost just one property to manage in the short term but a large portfolio in the long term. In addition I buy and sell property all the time (2 - 3/year) and would not use or recommend them either. AVOID AVOID AVOID !!!!!!!!

Avoid like the plague. The first time we used Sequence they had an in-person representative we could work with and everything went smoothly. Remortgaging these last few months has been a nightmare. They have tried to automate everything and as a result, things get missed. They don't care beyond getting you onto a new deal through them. Had to chase to move onto better rates when interest dropped. Hidden charges that aren't explained, just demanded. Can't wait to see the back of them.

Have spent several months chasing a payment that was owed from Sequence. Despite regular emails and assurances the amount would be paid it seems clear they have no intention of paying back what is owed.
Avoid