Sequence Bewertungen 

The Liverpool office has the most deceitful, incompetent, and wholly unprofessional staff I have EVER had to deal with as a landlord! Don’t even have the decency to tell you that tradesmen are adding commission for them to a landlords invoice!

I honestly like to see the best in people or companies, but Sequence is one of the worst.

As a tenant, dealing with them is a nightmare. Everything from arranging repairs, to dealing with contracts.

Everything is outsourced; they're nothing but secretaries throughout their entire company (including the local branches, such as William H Brown).

Living in Yorkshire, why do I need to ring someone in Liverpool to tell them a tap is loose, and then wait weeks for a response?
And if that 1 person is off work, no one else can pick up that task?

Why do I have to send multiple emails and make several telephone calls to get answers, and then be badgered by them for "not doing something", or anyone external to their system?
Or the fact that they don't know, nor have access to, their own systems in order to answer any of my questions.

Literal blame shifting to anyone but them.

And I've only dealt with them for 6 months.

Terrible service from start to finish. Rarely responded to emails. Had to go to the dispute service to get our deposit returned.

1st, and last, time I’ve ever rented and won’t be using them to manage our rental property that’s for sure !

Shocking !! Took nearly 2 months to get deposit back. After a “cleaning charge” and “removing rubbish charge”. We had a professional cleaner do the house, and the rubbish was the stuff landlord left in the shed. They find any way to keep as much deposit as they can, and there very clingy to that deposit once you have come to an agreement. “5-7 working days”. It took 2 months. Never trust these with your deposit. Look for a 3ed party, or just avoid these daylight robbers full stop!!

Awful! They only care about taking your money.
My experience as a landlord is that tenants are not vetted properly and they will let to anyone they think can pay the rent. Unfortunately, this can lead to a string of unreliable tenants who show no respect for the home they have rented.
Management is terrible. The check in/out reports were vague and not taken on time so would not stand in adjudication leaving landlords to foot the bill for damage done. Contractors work is not checked. Photos are taken to show work done but shoddy standards are not questioned.
From what I've read they show no more care or consideration to tenants either!

I will NEVER EVER use them again and strongly suggest that you steer clear!!!

Sequence home is terrible. I moved out of my house in November 2021 and still have not received my security deposit back and it’s April 2022!

I have emailed and called them over 20 times and they keep giving me the run around. Pleas do not use.

AVOID LIKE THE PLAGUE.
Put me and my landlady through misery the past couple of months!
WH Brown are also incompetent, Ann of the Ware branch advised ‘I just moved out’ as they were also clearly not capable of dealing with our issues!

one star is too many. The worst property management company EVER. avoid them like the plague if you are a tenant or a landlord. If you are a landlord and want your property taken care of then these are not the agent for you. they send cowboys to repair important things like a roof and charge you as if you had a contractor, they ignore tenant requests for repairs to other things such as fences, boilers and leaks under sinks. the house we unfortunately rented from them had a leak in the roof with water pouring in through a ceiling light fitting for TWO YEARS! i reported it every time it rained and nothing was done except a couple of blokes getting a bit of plastic out of their pocket to cover a hole. we left before the ceiling could fall in. Tenants- beware of William H Brown or any other firm that use this as a property management company. we have now finally left and they are STILL trying to rip us off by claiming for things in the house from our deposit that are not our responsibility or are in a better condition than when we moved in. i cant say how bad these have been. thank god we are out of there and with a decent landlord now.

Why you even have to put in 1 star in is beyond me. Sequence do not even deserve that. There should be a minus on here you can submit.

Utterly unprofessional, so slow and customer service is as low as it can get. Weeks before any response from emails or phone calls. Avoid, avoid avoid at all costs.

Sequence Homes is awful.

1) Painfully slow if any replies at all. Reported damp and leak on their website and takes them 2 weeks for someone to get in touch with you to arrange someone to fix. Another two weeks to hear confirmation of the date. Two weeks later no one turns up. Repeat all over again. This started back in September 2021 and has still not been rectified.

2) Our tenancy is due to end in two days and I had to remind them to ask for our new tenancy agreement. Guess what, no reply.

3) After reading reviews on here, I'm dreading when we have to move out as I fear we may have problems getting our deposit back.

Overall incompetent staff and no customer service.

I hope I never have to deal with this unprofessional set up again. Run like a franchise with no care for buyers offering no help or support even after they recommended DC Law as solicitors who they said could complete the sale in 28 days they took 107 days.
I hope the next property I want to purchase is not with this agent, if it is I will ask the vendor to change agents.
Would not recommend at all.

Not even worth 1 ⭐️. We moved out of a rented property 14.12.21, we were then told on the 7.2.22 we would receive our deposit back within 7-10days. We then received an email on the 17.1.22 to say that apparently we then owed £114 for a renewal fee for back in 2019 which we did not and I went straight back with proof! I then sent another chaser on the 4.2.22 as we had received no contact. On the 10.2.22 I logged a call with the TDS, then magically I received a reply on the 11.2.22 to say sorry with lots of pathetic excuses, then I get another email on 17.2.22 full of lies saying that we now owed for the year 2016 instead! Again after I scraped myself down from the ceiling I went back with more proof to show we owed NOTHING!!!

I also stated my concerns with their accounts team at how incompetent they were and how they have taken payments from us yet had clearly not balanced their books correctly at the time of submitting their year end figures since 2016????

I then decided on the 25-2-22 I had reached my limit with the lack of cooperation so started with emails demanding my money as they were now holding it illegally. I got a reply today she had down all she could ‘bless her’ so I said I would b ringing again Monday morning for another update, obviously I had annoyed her that day so she gave me the phone number for the accounts so I phoned them straight away, first got told they were having IT issues so she couldn’t access anything could she call me so I said no I wanted to speak to some higher now and I will forward any documents they needed, I then got to speak to someone else after 15mins who confirmed they had all they needed and that I would receive my money by the following Wednesday and as if by magic I got it on the Monday 28-2-22.
DO NOT EVER USE THIS COMPANY

Awful customer service they don’t reply straight away always just as they are walking out of the door! Always fob you off with excuses or blaming someone else as they’ve done ‘all’ they can.

I would give Sequence -5 if I could. They need a complete overhaul of their customer service skills!
I used them twice to let and fully manage my property. The first let wasn’t too bad as we had few problems with the tenant until we tried to get the deposit back for damages and work required in the garden. We lost out on some of the deposit due to the incompetence of their Deposit Team.
We put that down to our first let and after being told that someone else at Sequence would be managing our property so very stupidly we went ahead with them again and because we had previously had issues with the Deposit Scheme they talked us into the Zero Deposit Scheme. We signed a contract with a couple and their two daughters, it soon became apparent that the two daughters were not living at the property, however there were 3 others living there aged 18-24. This was highlighted to Swetenams but nothing was done or said to the tenants as far as I am aware. There were constant problems including 3 major floods. We kept asking for inspections to be done and eventually they would get round to doing an inspection but we always had to ask for the report it was never given willingly. We were getting increasingly frustrated with the lack of action and service from Swetenams, we were constantly having to chase them for responses to our concerns. When we finally got the tenants out we tried to talk to their Zero Deposit dept about how to proceed and how the scheme worked because we had never been given any information ton the scheme. It was very difficult to get any information from the Lady we were assigned to. At first she couldn’t ring us because she was having trouble with her phone, she appeared to want to do everything by email. A week later we tried to call her again and this time she claimed to have a sore throat and lost her voice, so we had to carry on with the little information we had. Needless to say we lost out again on the deposit as we the tenants left the place in such a mess we had to have the whole house repainted.

If I could leave no stars I would. We bought a buy to let property in 2013 and used Sequence as our letting agency on a fully managed service. To begin with their service was good but after about a year things went downhill fast. The final straw was in October last year. A walkthrough inspection found two major rental terms were not being adhered to - namely an unauthorised tenant and two pets, neither of which they had highlighted as they described as there being nothing to worry about. The two pets described as a "snake and a lizard" turned into one lizard. The garden was described as being clean and tidy, which it was'nt. We sent photographs in ourselves and they ultimately refunded the condition report fee back to us, but only after complaining to their Head Office. After this we decided to give our tenants notice and put the house up for sale. If it had not been for the Estate Agency that we decided to use the whole thing would have been extremely problematic. They sent the Notice to Quit out with the wrong date - 31st FEBRUARY, (which is sort of interesting as there is no such date) and then withdraw all communication between ourselves and the tenants. They did not perform a condition report upon the tenants leaving nor give instructions as to how to return the keys, once again this was done via our Agents Sefftons. A month later they are now requesting a very large sum from the tenants for various damages, over £1,0000.00, which not having done a Condition Report whilst the tenants were still in occupation seems like fraud to me. Dont touch these crooks with a barge pole.

Housing management the worst unfortunately didn’t get a choice as we are tenants but no replies and bad attitude. No support or response, one line emails if your lucky and no one cares about you
So glad to be out of that tenancy
Used via burchell edwards letting

Rarely are emails returned. It takes WEEKS for a reply. Phone messages are not responded to by a call back. Very slow in returning any type of message.

I thought people in this industry helped people find a home? Rude amateurs that don’t seem to know how to string a sentence together with out muttering and stuttering and contradicting there self with everything they say. Wouldn’t use these to purchase a shed never mind a home. Very worrying

Can't believe I didn't read the reviews before going ahead with using this 'company' as my mortgage brokers but, to be honest, I don't think I had a choice. We saw a p[roperty we liked and it was advertoise dby shipways and so we made an offer. It was made very clear to us (but without saying the actual words) that there were other offers but ours would be chosen if we chose to use Sequence as our mortgage brokers - which is not a very legal stance! They wanted to charge us £7095 to advise us to take a mortgage that we had already chosen off the NatWest website - an absolutely joke. We had to go ahead in the end because we liked the property and were cornered. If that was the end of it, then fine but it wasn't!
The property we wanted to buy was going through a probate application and everyone knows this can take up to twelve months but our mortgage 'advisor' was adamant we should apply fof the mortgage immediately. I raised concerns that the offer could expire after six months but was assured it was not an issue and would be extended so I went ahead assuming these guys know what they're doing. Wrong. They just wanted to rush it through so they could get their payment and then the commission. I am not in month nine of trying to buy this property. The manager of the shipways branch has left as have two members of staff I was dealing with. The mortgage 'advisor' has also left. My mortgage offer has expired and yet it is ME doing all the chasing to get them to submit a new offer now as I am back to square one. Absolutely pathetic. Avoid these cowboys like the plague!

Echo all the other negative reviews. As a landlord, the most terrible, unprofessional and incompetent level of customer service from their property co-ordinator and “senior” property co-ordinator, i have ever experienced. Responses are always so vague when dealing with queries or issues and having been on very good terms with my tenants, know they are also terrible to deal with from their point of view. Make mistakes and don’t even have the good manners to properly explain or apologise. Best dealing with anyone other than this company

This is literally the worst company to deal with. No one even had the balls to speak to me on the phone because they knew they were wrong. Didn’t manage any issues with my home, then when my tenant moved out and I complained about the issues had the cheek to try and take money from my tenant for me to later find out it was done from previous tenants and not sorted before my new tenant had moved in! So he moved in to a substandard house then they tried to charge him for the damage he never caused. Uncooperative, horrible, vile people that are incompetent and incapable of doing their jobs and I hope this company gets shut down ASAP