Shopandscan Bewertungen 

Generous rewards but uses a very outdated system. I need to update my address but you cant make updates online, you have to ring them. Should be able to make changes to your account details online.

I am working Shop and Scan for a number of years now and I love the experience. Not alone is it good for ABI it gives me a chance to recheck my shopping when I get home. I find it very easy with the latest system and takes little or no time to perform. The rewards are quite generous and are very useful at Christmas when my expense is greater. Thank you Shop and Scan for letting me be a panel member. (ABI) = Acquired Brain Injury.

I have been a member of the Shop and Scan clicker program for years. Much the same as other people, the outdated technology means my clicker no longer works, none of the workarounds provided work and all I'm met with from the helpdesk is complete and utter radio silence despite REPEATED requests for them to help me work through the issue. I've downloaded an extension on my web browser to try and make it run like Internet Explorer (at THEIR request) and still nothing works. This has been ongoing since May.

To add insult to injury I'm then receiving weekly "submit to get your points" emails! I was marking myself as unavailable to transmit due to IT issues, but as the issues seem to be on their side and I'm receiving zero communication, I've stopped doing that now.

It's 2026, if a company's hardware and software can only work on a web browser that was discontinued FOUR YEARS AGO (and those working in the industry would have also known that was coming at least a year prior), it shouldn't be operating the panel at all.

I would also seriously question whether the market research collected by Kantar is representative and inclusive of the population and fulfilling its purported aims in line with the MRS Guidelines if there is this level of technological exclusion taking place - you can participate, but only if you have a computer over 5 years old and never run updates on it.

Due to an upgrade on my computer I was unable to transmit my points I thought they were going through but they weren't. I got told I had £40 of reward points in my account but was denied access. I tried so hard to get someone to listen to me by lots of emails and phone calls but kept getting passed about. I finally today spoke to someone who told me my account had been closed in July and points deleted. This is disgusting after all the time spent collecting points to help me buy things.

I, like many others, have failed to receive points for completing the first week of the latest food diary in July. They send emails telling me the problem has been resolved when it clearly has not. I also do not receive points for any ad hoc questionnaires I complete for them and this has been ongoing since December. I have to continually chase them up. They must earn thousands of pounds for providing the information to their clients which they would be unable to do without our input so they should treat us more fairly. Furthermore, I have been submitting weekly shopping trips for over 10 years and they have not once increased the paltry amount of points they pay for this; it's like slave labour. I bet their income has grown many times though. I have now tried to ring them AGAIN and nobody is available, surprise surprise. This company is a complete disgrace. PAY PANELLISTS WHAT YOU OWE US. You must be able to manually override your system to do this. Panel no. 782982. And DON'T tell me to ring you as nobody answers, or when they do, they lie. Just SORT THE PROBLEM.

Completed a food diary 5 weeks ago and still dont have my points. You keep saying your technical dept is looking into it. Panel no 796227

After emailing multiple times, instead of trying to sort the issues, i got an email saying if not happy i can leave, the problem is on their end but I'm the problem, since then i got another email apologising for the last email and that they are looking into the issue....... 2 weeks later still waiting, this issue is going on since 26/02.

i have been informed that all my points have been credited to my account, however the balance on my account still shows that only 3 days of 7 days for the food diary have been paid and 4 days are still outstanding. The customer services are saying they have paid all of them, yet my account only shows 3 days paid and not 7 days.

I love doing this every week so easy to do. I love getting my vouchers and I’ve used them on stuff I’ve wanted to buy.

I have been with Shopandscan for over 15 years, probably closer to 20.

Anyway, my clicker would not transmit the barcodes last week (Wed 17th June, 2026), and the old workaround of using Internet Explorer, which I used to "unblock" the clicker, is no longer a viable option, as I recently had to get a new computer, which comes with Windows 11 operating system. Internet Explorer is not available on Windows 11, so no workaround.

I used the contact us on Shopandscan and also sent an email explaining the situation on the 17th of June. I have completed all the solutions that were requested in their email dated 18th June. The clicker still will not transmit the barcodes.

Their second email to me, dated the 19th June, stated that if their solutions do not work, they will send out a new clicker. I replied to that email the same day, explaining that none of the solutions resolved the issue. I requested a replacement clicker and provided my address details.

Shopandscan CS went silent. I never heard a thing from their CS since. I sent a follow-up email to their CS asking if a new clicker was being sent out. Again, silence.

I have received the standard points awarded emails that everyone receives on a Monday. Then on Wednesday, 24th June at 5.15 am, I received another email from Shopandscan asking, "Need a hand earning points?" I replied to that email, explaining what had happened and that I am awaiting confirmation that a new clicker is being sent out, only to receive an automated reply with the subject line "helpdesk unavailable".

It is infuriating, to say the least, when I am awaiting a reply confirming that a new clicker has been sent to me.

I thought today, 24th June 2026, a week after initial contact, I would call their main help desk. I called several times, but no one was available each time, and I was asked to leave a message so someone could contact me. All sounds good, but their mailbox is also full, so there is no way to speak to anyone, leave a message, and emails/replies are ignored.

I have a faulty clicker, and it seems Shopandscan will not replace it. Their customer service is almost impossible to reach, so I am not feeling hopeful about what comes next.

Editing to add: I managed to speak to someone on the helpdesk, who arranged for a new clicker to be sent out and also promised I would receive my points last week. I never received the points (either 100 or 500 points), just another lie to fob me off.

I received a new clicker, but guess what, it has to be activated on their website first. How am I supposed to do that when you only allow transmissions via Internet Explorer, which Microsoft permanently retired on June 15, 2022 and replaced it with Microsoft Edge? Personally, I use Firefox as my preferred web browser, which also can not be used with your outdated software/hardware, along with popular browsers like Chrome and Safari.

I also emailed over a week ago asking how I can activate the clicker. This, along with a further email I sent a couple of days ago, has also been ignored. The only email I have received is the pestering "you have not transmitted your barcodes" on Monday. Oh, the irony.

They clearly do not care anymore.

As requested, my Panel No. 726960

Thank you...it is 800166

Fine until you complete a questionnaire and then it's repeated emails to the help desk as the rewards teams will JUST NOT REWARD ME THE POINTS! Every time it happens and every time an excuse 'technical issues'...is it just me who doesn't receive points after completing a questionnaire? I'm beginning to think I have a blackmark against my name???? It's been 4 weeks since the last failure and lots of emails which remain ignored....

after reinstalling windows 11, downloaded the desktop app and get the usual page for transmitting but with a red exclamation flash, when i click to transmit, advised to install desktop app????? have contacted help many many times, and received NOTHING I give up!!!
panel no 719320

Bad company: they deleted my account because I fell outside of their target audience, but continue to send me emails which I cannot unsubscribe to. This is a GDPR violation by the way, email subscriptions require easy opt in and opt out.

I have been with S&S for over 20 years ,rewards not changed in that time and since the new download episode I cannot access my account ,the only advice I was given was to delete the S&S Launcher app and then upload I have done this 3 times,doesn't work,if you are considering joining S&S don't bother it's very frustrating and gives little in return Walney girl

PANEL NO: 202234: I have been with ShopandScan since 2011 with no problems at all. Then we have to download a new app. Which would not work on mywindows laptop. So I bought a new Windows 11 Laptop. Download the app and the message "Clicker seems to be disconnected " After I contacted them numerous times by emails and phone calls to the company. They sent a new Clicker and Cable . Still the same message came up. I had two of their operators on the phone at different times and we reloaded the Clicker over and over again. Still same message. In the meantime I'm receiving emails and a postal letter saying I must use the New App. The last man couldn't help so after all this time trouble and expense he said maybe they will fix the problems they have in the future. So that's it for me. Who ever designed thar app obviously didn't bother seeing if it worked. 😡

Shop & Scan (Food On The Go) has been a great experience so far. The app is simple to use, and logging meals or snacks only takes a moment. I like that it focuses on everyday purchases I’m already making, so it never feels like a chore.

The rewards system is fair and transparent, and the points add up faster than you’d expect. Being able to turn them into high street vouchers is a brilliant bonus and makes the whole thing genuinely worthwhile.

If you’re looking for a panel that’s straightforward, reliable and actually gives something back for your time, Shop & Scan (Food On The Go) is definitely worth joining.

You asked me to send a support email weeks ago and not called me or resolved my complaint. They dont resolve problems

It‘s really worth it .I used it almost 1year and got ₹70 reward. It's easy to use. Everything works great reward and the survey opportunities. But one thing i didn't got all the survey.In last 1 year i just got only 2 survey but my relatives they got more than me .
And I also say their customer care service is rellay good. They are really helpful.

Easy to use
Great way to get extra points
Only downside for me is you can’t see what you have already scanned