Simple Telecommunications Ltd Bewertungen 1 995

Great customer service.
My great nanna’s phone line was cut off by open reach without any warning. Simpletelecom did everything they could to help get her a new phone as quickly as possible.

customer service very bad,you have to talk to call center who send email to right department and then no one bothers to get in touch, three times now i have tried to talk to tech support to be ignored, on going problem changing landline...would not recommend.

Reply... thank you for your quick reply, pity no one replied to me, I was first contact and I wanted information that could have saved alot of trouble.

Simple and easy to set up for my mum. No pressure selling. Price very good for pensioners

Very good communication, many thanks

Unfortunately, my brother has problems after porting over landline number to new Home2phone system. After trying everything, still no further forward with Simple Telecoms who admit they do not know why phone calls are dropping out after a certain length of time and 3 or 4 sec delays in conversation and they say they have other customers with SAME problem. VERY FRUSTRATING. and expensive mistake overall so far. STILL WAITING FOR MORE RESPONSE FROM COMPANY AS TO WHAT THEY ARE ACTUALLY GOING TO DO. IF ANYTHING

I got involved with Simple Telecoms some years ago when fed up with my mum constantly getting asked about broadband. She just wanted a phone. I called, someone answered. I spoke to Tony who I think is one of those in charge and honestly it's like you are their only customer when you speak.
My mum moved home from London to Berkshire and was thrilled to take her age old number with her due to the digital set up. It was all set up perfectly and she had only one small issue which was sorted with one quickly answered phone call.
She has moved home recently, just one floor below but needed the digital set up and honestly when you call it's first names, they have your name in the diary and are aware it's going through on the day. It's like an old school company with personal service, from people who really care but for modern technology. If it hadn't been for ST I wouldn't have known anything about the whole copper-based line switchover to digital because I'd seen nothing on the news! And amazingly, you don't get hit with a request for a review seconds after the job is done. It's sorted and no call back is review enough for them. But here is one anyway! Excellent company!

Excellent service. Getting a landline back for my dad who is 85 and sky holding him to ransom wanting £75 per month for phone and basic broadband.
I looked up Simple Telecom and within a few days they had my dad set up. Retrieved his home phone number from sky and are massively cheaper with 100% better service. Phone calls and updates often. Very highly recommend.

Excellent service from start to finish. Easy to understand quotation. Fast delivery. Easy to understand set up instructions. Good quality equipment. Above all always on the end of the phone which they answer if you need any help. Would not hesitate to use again.

From start to finish everything was clearly explained

Nothing was to much trouble ..advised the best plan for my needs..paper work emailed signed and returned in a day..everything set in motion I had Nicola as my contact at Simple..cannot praise her enough made things easy for me as an oldie it takes the stress away

After weeks of speaking to India about a faulty BT line and getting nowhere, out of desperation we googled other phone companies, which then turned into a search for phone companies who care for the elderly. As a result my dad has now made friends with the staff at Simple Communications, they answer the phone quickly and speak to him in plain English in a friendly helpful manner. Their bills are also going to save my dad a fortune. We would highly recommend.

Certainly knew there stuff.
Had a few initial issues but very quickly sorted.
Well done John

John is so helpful. Nothing is too much trouble.

Easy to talk with a real person, who explains the ins and outs of their systems and make easy to understand.
Offering great value for money.

Customer service from the start is very good, updates regarding delivery & setup of new phone service for my 90 year old mother is excellent.

Whenever I’ve had to speak with someone they’ve always been very helpful. Any questions or problems they resolve. My 91 year old mum has just had to move from a copper to digital phone, but Simple Telecoms made it simple! and a smooth transition

Hassle-free and straightforward.

My elderly mother has been with this company a number of years..never any issues. Unfortunately she is on the old copper line so we are having to leave the company. They have been as great as usual with the switch, helpful, giving advice and being trustworthy. A company i can highly recommend. Thank you and all the best moving forward 👍🏼👏🏼

For several months, Simple Telecoms has been providing guidance on the transition from copper lines. My elderly mother, who has relied solely on their landline service for years without needing internet, was affected by this change. I had delayed addressing the switch on her behalf, fearing that it would be complicated for her to adapt. As the deadline approached and with no backup communication method for mum, I realized action was needed. Simple Telecoms ensured the transition was smooth and straightforward, with their team always available to answer my questions about equipment and setup. We opted for the Home2phone solution, and the router arrived quickly once ordered. Setting it up for mum was straightforward, thanks to the clear instructions provided. A big thank you to John and the entire Simple Telecoms team for their professionalism, valuable information, and reliable old school customer service.

The service was exceptional, ensuring a seamless transition to a digital system for a 90-year-old customer. Although initial setup issues occurred, the company swiftly addressed them by sending a new router and efficiently managing the phone line, guaranteeing uninterrupted service. Their dedication to maintaining a high standard of communication provided great peace of mind to the user, turning a potentially stressful situation into a positive experience. The thoughtful and proactive customer support team even reached out to discuss the new system thoroughly before implementation, exemplifying excellent service.