I initially booked a break, unfortunately it transpired those dates were unavailable. I dealt with an outstanding Customer Experience Exec. (Kaya). She was courteous, professional and answered al... Mehr ansehen
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Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Due to the Red heat weather warning and a medical condition I was not relishing the prospect of a stay in an old hotel which has no A/C and the journey there. I was very disappointed, as had booked ba... Mehr ansehen
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I feel compelled to leave an amazing review as I almost didnt book due to a negative review I saw online. I booked a spa day slot followed by afternoon tea for my 40th and enjoyed my time. The venue w... Mehr ansehen
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We arrived at our resort only to be told that our booking was cancelled. We did not cancel our booking. Spabreaks.com apparently cancelled our booking. Without letting us know that it was or why. We w... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Created by Abi Selby, Spabreaks.com is a spa booking service working with more than 1300 spa destinations in the UK and overseas and arranging spa days and breaks for up to 6,000 people each week. From a small team of three, we have grown to a family of more than 90 members of staff with an office of knowledgeable spa consultants in Brighton. But those are just the numbers. Spabreaks.com's founding principle was to make the world of spa more accessible to anybody and everybody who wanted to go. We wanted to bring back the ancient purpose of spas as places of sanctuary for mind and body. We wanted to showcase the variety of spa experiences available to every individual, occasion, location and preference. Crucially, we wanted to make spas more accessible to anyone with a major health problem or disability, and work with industry leaders to make sure that anyone who had previously felt marginalised never feels that way again. Over the past decade, that’s exactly what we’ve done. We believe in the many positive benefits of spa experiences and that they can and should be available to help the health and wellbeing of everybody. That’s why we are working to make spas accessible and enjoyable for every body by providing an unrivalled choice of spas and spa packages, through first class service and convenience for all of our customers. Our ‘spa break for every body’ ethos is central to what we do. When we started Spabreaks.com, spas were often seen as the domain of women with too much money and too much time on their hands, and that they were for a stereotypical ‘body beautiful’. We believe that spa experiences are for real benefit to all of us and that spas are places where everyone should feel safe and looked after. We believe they are for everyone at every age, gender, weight and state of wellness, and that there are experiences, treatments and destinations that everybody and every body can enjoy. You can watch the video here https://www.youtube.com/watch?v=NNEFmJgy1_s&t=60s
Kontaktinformationen
Vereinigtes Königreich
- 0800 043 6600
- customerservice@spabreaks.com
- www.spabreaks.com
4,3
Hervorragend
20 604 Bewertungen
Keine Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat seine Kunden nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Drew was amazing from start to finish…
Drew was amazing from start to finish very efficient.
13. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Spabreaks.com
Hi Mani,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Drew was amazing and efficiently assisted you with organising your booking.
Our Spa Experts are very knowledgeable and are always happy to help. We hope you enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
Very good customer service
Very easy booking and answered all questions without issues! Very good customer service and support
13. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Spabreaks.com
Hi Thomas,
Thank you kindly for leaving us a review, we always appreciate reading customers feedback.
I'm pleased to hear that Drew provided such good service and assisted you with arranging your booking.
We're always happy to help via either WhatsApp, Live Web Chat or phone.
I hope you enjoy your spa visit and we look forward to assisting you with your next booking.
Kind regards
Anthony - Quality Assurance
Very helpful
Very helpful, professional and friendly.
Reply within few minutes. Enjoy talking to her.
5. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Spabreaks.com
Hi Parul,
Thank you so much for taking the time to leave us a review, we always appreciate receiving customer feedback.
I’m really pleased to hear that Jess was professional. helpful and friendly and assisted with organising your booking.
We’re always happy to help, and I hope you have a wonderful spa experience.
Kind regards
Anthony – Quality Assurance
Handy aggregator, but not linked fully with Spa
Handy to aggregate possible options and deals, but there seemed to be a disconnect between what the website says, and what the actual spa situation is (time of booking).
Also, the prices seem quite different - so looks like you're paying a premium for convenience of seeing the deals in one place.
3. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Spabreaks.com
Dear Andy,
Thank you for sharing your feedback with us. We genuinely appreciate your insights.
We work in partnership with over 550 UK based spas and hotels and offer the convenience of browsing a huge selection of options to suit every customer and every budget. Generally speaking our prices are similar as we are operating on behalf of the venues rather than being in competition.
Our booking system provides guaranteed availability on the date selected and the spa teams will allocate appropriate spa treatment and meal times according to the experience booked.
I hope you enjoyed your recent spa visit and look forward to assisting you with any future spa plans
Kind regards
The Spabreaks.com Feedback Team
Jessica was fantastic and went above…
Jessica was fantastic and went above and beyond with her service.
12. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Spabreaks.com
Hi Laura,
Thank you so much for taking the time to leave us a review, we always appreciate receiving customer feedback.
I’m really pleased to hear that Jessica was a fantastic help and assisted you with organising your booking.
We’re always happy to help, and I hope you have a wonderful spa experience.
Kind regards
Anthony – Quality Assurance
Charlotte was very helpful and…
Charlotte was very helpful and completed my booking with ease.
Thank you Charlotte
27. April 2026
Bewertung ohne vorherige Einladung
Antwort von Spabreaks.com
Hi Ravi,
Thank you so much for taking time to leave us a review, we love receiving feedback from our customers.
I'm pleased to hear that Charlotte was very helpful and assisted you with organising your booking.
Our Spa Experts are very knowledgeable and are always happy to help. We hope you enjoy your spa experience.
Kind regards
Anthony - Quality Assurance
Sophie was very helpful and…
Sophie was very helpful and informative. Thank you.
9. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Spabreaks.com
Hi Elizabeth,
Thank you so much for taking the time to leave us a review, we always appreciate receiving customer feedback.
I’m really pleased to hear that Sophie was helpful and informative and assisted you with organising your booking.
We’re always happy to help, and I hope you have a wonderful spa experience.
Kind regards
Anthony – Quality Assurance
Hen weekend booking
I booked a spa break as part of my hen weekend and was unable to add one guest through the website. I rang up once I had made the main booking online and spoke to Bianka and she managed to get in touch with the hotel to add my final guest on. Bianka was very helpful, polite and professional as well as efficient. Thank you for making my hen weekend complete!
11. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Spabreaks.com
Hi Frances,
Thank you kindly for leaving us a review, we always appreciate reading customers feedback.
I'm glad to hear that Bianka provided such helpful, polite and professional customer service and assisted you with amending your booking.
We're always happy to help.
I hope you all enjoy your spa visit and we look forward to assisting you with your next booking.
Kind regards
Anthony - Quality Assurance
My questions were answered quickly via…
My questions were answered quickly via the WhatsApp service and jess continued to support me with various questions until I was ready to book! So easy and effortless
11. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Spabreaks.com
Hi Donna,
Thank you for taking the time to leave this review. We love getting feedback from our customers.
It is great to hear that Jess provided such brilliant support and that our WhatsApp service helped make your booking experience feel easy and effortless. We receive a lot of positive feedback regarding our WhatsApp service and its quick replies, so it is wonderful to know that this was your experience. Our spa experts are highly knowledgeable and always happy to help organise visits to ensure the process is as smooth as possible.
We would be very happy to assist you with organising any future bookings.
Kind regards,
Nick - Chief Customer Officer
Buyer Beware!
Booked an overnight (Sat to Sun) spa break for my partner and her sister via Spa Breaks as a birthday treat.
Unfortunately, a medical emergency on the Friday meant my partner called the spa to amend the booking. They (incorrectly) informed her to contact Spa Breaks, which I did via the online amendment option as there was no answer at the call centre. Due to the time on Friday, no response would have been forthcoming for 48 hrs, so I called the Spa Breaks call centre first thing on Saturday morning. Despite the website stating that it was open 9-5 on Saturday, it was closed, offering no other option to try to resolve this issue.
When I finally received contact from Spa Breaks on Monday, they contacted the spa who denied ever receiving a call from my partner but Spa Breaks admitted that the venue had given the wrong info to her to contact Spa Breaks (which is an admission that contact was made). Yet Spa Breaks have stated that the entire booking cost is lost, with no possibility of amending.
Whilst I appreciate that the venue should not lose money, the response of Spa Breaks as the booking agent has been poor. All they have done is hide behind 'terms and conditions' with no regard for the people or circumstances involved. Furthermore, they have not even acknowledged their failures in not staffing the call centre as advertised.
Given the reputation of this company, I expected better from Spa Breaks who clearly think that £350 is an acceptable cost for a one star review.
I will not be using this company again
8. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Spabreaks.com
Hi David,
Thank you for taking the time to share your review. We always appreciate feedback from our customers, though I am very sorry to hear about the stressful circumstances surrounding your partner's medical emergency and your disappointment with our service.
As a third-party booking agent, we must adhere to the terms and conditions set by our venue partners. Due to how close the medical emergency occurred to your travel date, the venue's policy would not have permitted any changes or cancellations for any reason. The venue should have clearly informed your partner of this when she called them on Friday, rather than incorrectly directing her to contact us.
I also want to apologise for the misleading information on our website regarding our Saturday opening hours. While our sales line is open on Saturdays, our Customer Service team is closed over the weekend, and we are currently updating our website text to reflect this clearly. However, as the booking was scheduled for that weekend, the venue itself should have been able to handle your query on the day.
I completely understand your frustration with facing these rigid guidelines during an already difficult personal situation and I’m sorry that the venue did not make their Terms and Conditions clear when you contacted them. Had we been able to speak to you on the Saturday we would have contacted the venue ourselves on your behalf however the outcome would have still been the same due to their rules.
I’m sorry that there wasn’t anything else we could do for you in this situation.
Regards,
Nick – Chief Customer Officer
Very quick booking & polite reply from Drew
Drew Leigh was very quick to help with my booking this morning for Rena Spa at Leonardo City Hotel. Very helpful and polite over chat – thank you Drew
11. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Spabreaks.com
Hi Jess,
Thank you for taking the time to post your review. We truly love getting feedback from our customers.
It is wonderful to read that Drew was so polite and efficient when assisting with your booking for the Rena Spa at Leonardo City Hotel over chat this morning. I will make sure your kind words are passed along to him.
Kind regards,
Nick - Chief Customer Officer
Sam sorted out our booking issues very…
Sam sorted out our booking issues very quickly
5. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Spabreaks.com
Hi Lorna,
Thank you for taking a moment to share your experience. We always appreciate hearing from our customers.
I am delighted to hear that Sam was able to sort out your booking issues so quickly. Our team always strives to provide efficient support, and I will make sure your kind words are passed along to Sam.
Kind regards,
Nick - Chief Customer Officer
Excellent service from Sophie
Excellent service from Sophie, sorted our voucher and booking arrangements when there was an amount difference between them. Thankyou Sophie
10. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Spabreaks.com
Hi,
Thank you for taking the time to share your feedback. Hearing from our customers is always wonderful.
It is great to know that Sophie provided excellent service and successfully resolved the voucher and booking details for you.
Kind regards,
Nick – Chief Customer Officer
Excellent Customer Service
Excellent customer service, helped with query quickly and was able to book my spa break easily over the phone. Thank you!
10. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Spabreaks.com
Hi Gemma,
Thank you for your review and for sharing your experience. We love receiving feedback from our customers.
I am delighted to hear that our team helped with your query quickly and made booking your spa break over the phone so simple.
Our Spa Experts are always happy to help organise visits, and we look forward to assisting you with future bookings.
Kind regards,
Nick – Chief Customer Officer
Excellent Service
Call answered quickly, friendly, helpful service from Sophie, explained everything well, confirmation came through immediately, thank you.
9. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Spabreaks.com
Hi Andrew,
Thank you so much for taking the time to leave us such a lovely review. It's always so nice to hear from our customers.
We're so pleased to hear that Sophie was able to assist you quickly and helpfully, and that your confirmation came through straight away. We'll be sure to pass your kind words on to her.
We look forward to helping you plan your next spa break.
Kind regards,
Nick – Chief Customer Officer
Sophie was brilliant at organising everything!
Quick and easy process. Sophie was so helpful organising everything to ensure we had a lovely birthday night away.
Thank you Sophie we will definitely use Spa Breaks.com again!
9. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Spabreaks.com
Hi Jo,
Thank you so much for your wonderful review. Feedback like yours genuinely makes our day.
It's brilliant to hear that Sophie made organising your birthday night away such a quick and easy experience. She really is a star, and we'll make sure she knows how much your kind words are appreciated.
We look forward to welcoming you back to Spabreaks.com very soon.
Kind regards,
Nick – Chief Customer Officer
Helpful staff
I’d made a mess of my booking, this was sorted out by Kaya who was very helpful and managed to change to a package that suited me.
Thank you for the help!
9. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Spabreaks.com
Hi,
Thank you for taking the time to share your experience with us — we really do appreciate every review we receive.
We're delighted to hear that Kaya was on hand to help sort things out and find a package that was just right for you.
That's exactly the kind of attentive service we always aim to provide. We'll pass your thanks along to Kaya — she'll be thrilled.
Kind regards,
Nick – Chief Customer Officer
Great booking service!
I have used spa breaks before and had excellent service.
This time while booking ,the service has been the same .
Sophie dealt with all my queries and made several calls to make sure I booked what I wanted .
Service was very tailored to my groups needs.
Thank you.
Im sure our Spa break will very enjoyable
8. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Spabreaks.com
Hi Jayne,
Thank you so much for your kind words, and for being such a loyal Spabreaks.com customer.
Hearing that you've had a consistently great experience with us means the world to us.
We're so pleased that Sophie took the time to tailor the booking process to your group's needs and made sure everything was just right.
Our Spa Experts are always on hand to go the extra mile.
We hope you and your group have an absolutely wonderful spa break and we look forward to helping you plan your next visit.
Kind regards,
Nick – Chief Customer Officer
Fantastic customer service
Got straight through to the lovely Sophie on the phone to make a booking. She was absolutely fantastic, sorting everything out for me very quickly and calling the hotel to secure my booking. She was so friendly and reassured me that everything had been booked. Very efficient
8. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Spabreaks.com
Hi Ali,
Thank you for this lovely review. There's nothing better than reading about a great customer experience.
It's so great to hear that Sophie was able to get everything sorted for you quickly and efficiently, and even liaised with the hotel directly to secure your booking.
That reassurance is so important, and we're glad she delivered it with such a friendly touch.
We hope you have a fantastic time.
Kind regards,
Nick – Chief Customer Officer
Fast serivice- Great price!
Sophie was fanatic at finding me a great last minute deal!! Couldn't be happier- Thank you Sophie :)
8. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Spabreaks.com
Hi Sara,
Thank you for the brilliant review. We're so grateful when customers take a moment to share their experience with us.
We're thrilled that Sophie was able to find you a great last minute deal and get everything sorted so quickly.
One of the real advantages of booking through Spabreaks.com is the exclusive deals we have with our spa partners, and we're delighted it worked out so well for you.
We look forward to helping you again very soon.
Kind regards,
Nick – Chief Customer Officer
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