The selection of caravans was really good & the sales person was very helpful, not pushy.From putting the deposit down to driving away with our new caravan was smooth, easy & stress free! The handov... Mehr ansehen
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Das sagen Bewerter
I bought a caravan from Spinney Northampton a few weeks ago. Being a caravan newby, i experience some teething problems. I contacted the dealership at short notice whilst travelling home. I was looked... Mehr ansehen
We purchased our Swift Conqueror 630 from Spinney in Northamptonshire and our whole experience from looking around, speaking to James about purchasing the caravan and the after sales. Big shout out to... Mehr ansehen
Excellent service when we came to purchase caravan but on collection there were some things that hadn't been completed. Alde heating fluid was just being changed, and also as we came to leave the moto... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Wohnmobilhändler
- auch in
- Campingplatz
- Fahrzeughändler
- Hobbygeschäft
- Wohnmobil-Reparaturwerkstatt
- Wohnwagenhändler
Vom Unternehmen geschrieben
Spinney Motorhomes and Caravans are the largest family run dealership in the UK. Established in 1975 Spinney have since offered the very best in motorhomes, caravans, campervans, servicing and accessories across five branches. With the very best brands in motorhomes (Elddis, Auto-Trail, Swift, Roller Team, Rapido, Bailey, Coachman, Adria and the latest manufacturer ACE motorhomes) and the biggest caravan manufacturers (Bailey, Coachman & Swift). All used motorhomes and caravans come with a comprehensive used service, warranty and handover. Giving you peace of mind so that you can enjoy your motorhome, touring caravan or campervan for years to come! Cheshire | Flintshire | Staffordshire | Warwickshire | Northants
Experience Your dream with Spinney
Vom Unternehmen geschrieben
- With 5 branches across the UK, Spinney are the largest family run motorhome and caravan dealer in the UK.
Kontaktinformationen
Spinney, Knutsford Road, Cranage, Holmes Chapel, Cheshire, CW48HJ, Vereinigtes Königreich
- 01477535808
- marketing@spinney.co.uk
- www.spinney.co.uk
4,7
Hervorragend
2166 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
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I brought a motorhome from Spinney
I brought a motorhome from Spinney, I am so glad I chose to buy from a dealership, as opposed to privately.
Everything, was prepared on time and efficiently, the aftercare service has been amazing from Barry at the Silverdale branch.
17. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Spinney Motorhomes & Caravans
Thank you so much for your wonderful review!
We're delighted to hear that choosing to buy your motorhome from Spinney gave you the confidence and peace of mind you were looking for. It's great to know that everything was prepared on time and that the process ran smoothly.
We're especially pleased to hear your kind words about Barry at our Silverdale branch. Providing excellent aftercare is something we pride ourselves on, and Barry will be thrilled to know he made such a positive difference to your experience.
Thank you for choosing Spinney. We wish you many happy adventures in your motorhome
After sales follow up abysmal
I bought a 2016 VW California from Spinney, flintshire in mid may. From day 1 there was an exhaust fume smell entering the cabin on engine start up and particularly strong under the nsf wheel arch. After about 300km the engine light came on and shortly afterwards the abs and tyre pressure lights. Reported for resolution within 2 weeks from purchase and delivered back into Spinney custody within 3 weeks. This is well within the timescales of the 2015 consumer rights act and so i expected a timely and efficient resolution of the problems with Spinney choice whether they would seek warranty compensation or not. After an agreed return to me within 10 days, now more then three weeks on, it seems investigations have not been done, its impossible to get an update and a formal e-mail to to the service manager, Charlotte has not been responded to following three business days. The issue of the smell has ample info online in respect to it being a common issue with WV diesel engines and having a relatively simple fix (egr leaks). Spinney have tried to get warranty involved for the ABS sensor but zero update. The almost structural lack of feedback, response and inaction is impressive, unacceptable and in my case seems to be becoming non compliant with the law. Do not go to these people with your hard earned cash. After sales care is at best a total joke.
29. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Spinney Motorhomes & Caravans
Thank you for taking the time to share your feedback. We are sincerely sorry to learn that your experience has not met your expectations and appreciate how frustrating the delays and lack of communication have been.
We acknowledge that you reported the concerns with your Volkswagen California promptly after purchase and entrusted us with investigating and resolving them. We also recognise that our communication throughout this process has fallen below the standard we aim to deliver, and for that, we offer our sincere apologies.
To provide some context, your vehicle is currently with our independent repair partner, Jubilee, where repairs to the wheel bearing and ABS sensors are being undertaken. During the warranty claim process, MB&G requested further technical information to support the claim. This information was submitted promptly, and the claim was approved on Wednesday, at which point Jubilee received immediate authorisation to proceed with the repairs.
When you visited our branch yesterday, we contacted Jubilee while you were with us in an effort to obtain an update; however, our call went to voicemail. We understand that you subsequently visited Jubilee directly and were advised that they are currently experiencing staffing shortages, which have delayed your vehicle's return to the workshop despite the necessary authorisation being in place.
Although we have been actively pursuing updates on your behalf, Jubilee operates as an independent repairer and we are unable to influence their workshop scheduling or repair timescales. However, we fully accept that this should not have affected the level of communication you received from us, and we acknowledge that we could have kept you better informed throughout the process.
Following your visit, we contacted Jubilee again to emphasise the urgency of your repair, requested that your vehicle be prioritised wherever possible, and asked that all future correspondence regarding your vehicle is communicated directly to us so that we can provide you with timely and accurate updates.
For clarity, we would also like to note that, in addition to the warranty-related repairs, your vehicle requires the replacement of a shock absorber and a wheel alignment following damage sustained after striking a pothole. These repairs are separate from the warranty claim currently being processed.
We appreciate the constructive conversation we had with you during your visit and your acknowledgement of our efforts to progress the repairs. Please be assured that we remain committed to seeing this matter through to a satisfactory conclusion and returning your vehicle as soon as the outstanding work has been completed.
Thank you once again for your feedback. It has been shared with our management team as part of our ongoing commitment to improving both our communication and customer service.
Really great place to purchase
Really great place to purchase, Joe was great at Spinney Cheshire, all went through smoothly. Caravan swap went well thanks to Neil and Jason. Thank you
23. Juni 2026
Antwort von Spinney Motorhomes & Caravans
Thank you for your fantastic review!
We're so pleased to hear that everything went smoothly with your caravan purchase and exchange. It's great to know that Joe, Neil, and Jason helped make the whole process an enjoyable experience.
We'll be sure to pass on your kind words to the team at Spinney Cheshire, they'll really appreciate your feedback.
Thank you for choosing us, and we wish you many happy adventures with your new caravan. We look forward to seeing you again in the future!
James, sales excellence
James, the sales guy went over and beyond giving help, advice and did what he said he would, not always done these days.
26. Juni 2026
Antwort von Spinney Motorhomes & Caravans
Thank you for your wonderful feedback.
We're delighted to hear that James went above and beyond to help you and delivered on everything he promised. Providing honest advice and exceptional customer service is something we take great pride in, so it's fantastic to know your experience reflected that.
We'll be sure to pass your kind words on to James, he will really appreciate them.
Antwort von Spinney Motorhomes & Caravans
Thank you for your great review.
We're delighted to hear you found exactly what you were looking for and that your caravan was ready when you needed it. Providing a smooth and efficient experience is what we aim for.
We appreciate your feedback and wish you many happy adventures in your new caravan. We look forward to welcoming you again in the future!
Antwort von Spinney Motorhomes & Caravans
Thank you for your lovely feedback.
We're so pleased to hear that Colin provided you with great service from start to finish. We'll be sure to pass on your kind words to him. I'm sure he'll really appreciate them.
Thank you for choosing us, and we hope you enjoy many happy adventures. We look forward to welcoming you again in the future!
Swift Conqueror 565 caravan
My wife and I purchased a Swift Conqueror 565.
The sales man (James) was very pleasent. He talked us through various things on the caravan and was very helpful and answered any questions we had.
When we came to collect the caravan, we were introduced Dave who was a nice guy and gave us a very in depth handover making sure we understood how everything worked.
He was patient and answered all our questions.
When we got the caravan home, we had to get it loaded that day as we were going away in it that afternoon.
Whilst loading the caravan we started to notice one or two things that we would have expected to have been put right.
There was only 2 screws holding the slide out rack in the cupboard under the sink and the rack wouldn't slide in and out properly due to the it coming away from the tracks.
The wooden panelling on the front of the bed was coming apart at the corner.
All the locks on the lockers and the rams at the side of the all the windows had been sprayed with WD40, but any excess hadn't been wiped and consequently all of the windows and all of the locks and locker doors have now got greasy streak marks down the side of the caravan.
We we told the caravan would be cleaned. I think that basically means wipe the worktops, hoover the mats and spray some nice air freshener, because the caravan looked nice on the surface, and smelt nice to, but as we started to put things in the drawers and cupboards we found that they hadn't been cleaned at all. There were crumbs, dirty marks and grease marks that we had to clean.
After we were loaded we did have a great weekend away. That said when we got to the place we were stopping at, I went to put the legs down but the winder that fits on the stablizer legs was missing .
Luckily I was able to borrow one to get the legs down.
I reported this to Spinney and they apologised and sent one out to my house by courier.
Generally speaking were are very happy with the caravan and with Spinney, but they just let themselves down on a couple of points. The biggest issue for me was the cleaning. When you are spending that amount of money I would expect it to have be thoroughly cleaned.
All that said, we would like to say thank you to spinney for our new caravan which we really love.
Phill and Caroline.
19. Juni 2026
Antwort von Spinney Motorhomes & Caravans
Thank you, Phil and Caroline, for taking the time to leave such a detailed review.
We're delighted to hear that you're enjoying your new Swift Conqueror 565 and that James and Dave made your buying and handover experience such a positive one. We'll be sure to pass on your kind words to them. They will be thrilled to know their help and support were appreciated.
We're also grateful for your honest feedback regarding the preparation of your caravan. We're very sorry that the cleaning and a few finishing details weren't up to the standard you rightly expected. We completely understand your disappointment, especially when making such an important purchase, and we'll be sharing your comments with our team to help us improve our pre-delivery preparation and quality checks.
We're pleased we were able to quickly resolve the missing winding handle, and we really appreciate your understanding throughout.
David the caravan introduction …
David the caravan introduction specialist was very knowledgeable and provided a very thorough introduction to our new caravan. The only negative aspect of our whole experience with Spinney Caravans was the delivery date. We were originally told our caravan would be ready for collection in mid May, then the end of April, then late May. In the end it wasn’t ready until late June which caused some concern as we booked a holiday using the caravan only a week later, which made it difficult to equip in time. I’d would rather have been told it would be ready later than earlier as this would have given me the opportunity to choice other holiday options this year.
23. Juni 2026
Antwort von Spinney Motorhomes & Caravans
Thank you for taking the time to share your feedback.
We're delighted to hear that David provided such a thorough and knowledgeable introduction to your new caravan. We'll be sure to pass on your kind words to him.
We're also sorry to hear about the delays to your collection date and understand how frustrating the changing timescales must have been, especially with a holiday already booked. We really appreciate your honest feedback regarding communication, and we'll share your comments with the team as we continue to improve the information and expectations we provide throughout the purchase process.
Thank you again for choosing Spinney.
Barry was more than helpful
Barry, our salesman was very helpful in every way he could be. He gave us all the time we needed to go through everything to do with our purchase and we did have a lot of questions as the tech in caravans has increased so much since we had our last one. All the staff involved at the branch were very friendly and helpful including Paul in the spares / sales dept.
We are very grateful to Barry for his friendly and patient support and cannot thank him enough. We wish Barry and the team well and though it is a long way from where we live, it would be nice to keep in touch by having our caravan serviced at his branch.
I do not understand why the Newcastle under Lyme branch is not listed or I would select it.
17. Juni 2026
Antwort von Spinney Motorhomes & Caravans
Thank you so much for taking the time to leave such a wonderful review.
We're delighted to hear that Barry made your purchase such a positive experience and was able to answer all of your questions with patience and care. We'll be sure to pass on your kind words to Barry, as well as Paul and the rest of the team, they'll really appreciate your feedback.
It's especially rewarding to know that you'd consider travelling back to us for your caravan servicing. That means a great deal to the whole team.
100% True Class Company
Right from finding the right layout to negotiating on the price, service, presale valet, presale repair of any niggles and full 1 hour handover and instructional tour. These guys were great. Just picked up my used caravan, fiddled with everything and it all just works perfectly!! What a class company employing, happy, knowledgeable staff. Big shout out to Gary for the 1 hour instructional tour and the service team for jumping all over the few niggles I had. Perfect guys, thank you!!
24. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Spinney Motorhomes & Caravans
Thank you so much for your fantastic review.
We're delighted to hear that you had such a positive experience from start to finish. Providing excellent service every step of the way, from helping you find the right caravan to ensuring you're confident using it, is exactly what we strive for.
We'll be sure to pass on your kind words to Gary and our service team. They'll be thrilled to know their efforts made such a difference.
Thank you for choosing us, and we wish you many happy adventures in your new caravan.
Motorhome Handover
Spinney ( John Smith and Matt Cheshire branch) did all we asked the hand over was professional and friendly,also the lady in the shop (Cheshire branch) was very helpful and friendly
15. Juni 2026
Antwort von Spinney Motorhomes & Caravans
Thank you for your wonderful feedback. We're delighted to hear that John Smith and Matt at our Cheshire branch were able to help with everything you asked for and that you found the handover both professional and friendly.
It's also great to know that our colleague in the shop provided such helpful and friendly service. We'll be sure to pass your kind comments on to the team, who will be thrilled to receive your recognition.
Highly recommend spinneys caravans
Highly recommend spinneys caravans!
Barry went though everything in great detail very helpful!
I’m loving my weekends away in my new caravan!!
Thank you again!
15. Juni 2026
Antwort von Spinney Motorhomes & Caravans
Thank you for your fantastic review and recommendation! We're delighted to hear that Barry was so helpful and took the time to go through everything in great detail to ensure you felt confident with your new caravan.
It's wonderful to know you're already enjoying your weekends away and making the most of your new purchase. I'll be sure to pass your kind comments on to Barry and the team.
Thank you again for choosing Spinneys Caravans. We wish you many happy adventures ahead!
Antwort von Spinney Motorhomes & Caravans
Thank you for your lovely feedback. We're so pleased to hear that you found our team friendly and professional. Providing excellent customer service and going the extra mile for our customers is something we take great pride in, so it's wonderful to know this was reflected in your experience.
We really appreciate your support and look forward to helping you again in the future.
After paying a deposit for a £34k…
After paying a deposit for a £34k coachman excel 855.
I was told it would be two weeks before I could take it home, as full checks and service would be provided, a full deep clean of carpets, repairs to badly scratches sink and repairs on the air conditioning unit.
Two weeks later after full payment made, the carpets had not been moved, the sink remains the same and the air conditioning unit was still not working even though I called them 4 times to make sure it was being replaced…
I drove 175 miles only to find the same problems and was told take it or leave it!
I took it and am now dealing with the aircon Truma Buisnes direct…
I will
Not use Spinney again, they are arrogant, don’t answer the phone, and make customers feel stupid… (why would I do that again?) I won’t use them again.
16. Juni 2026
Antwort von Spinney Motorhomes & Caravans
Thank you for your feedback. We are sorry to hear that you remain dissatisfied with your experience.
We would, however, like to clarify a few points regarding the issues raised. Prior to collection, you requested that a number of items be addressed. Regarding the stainless-steel sink, our sales representative advised that the scratches were cosmetic and that there was unfortunately nothing we could do to repair them. We apologise if there was any misunderstanding regarding this.
The air conditioning unit was also highlighted and was included on the workshop job card as part of the vehicle's pre-delivery inspection. Following inspection, the workshop reported that the unit was operating correctly. When you later advised that you were still experiencing issues, we immediately contacted Truma directly and arranged for an engineer to attend under the manufacturer's warranty. We subsequently followed up with you to ensure that Truma had been in contact, which they had.
In addition, we spoke with you on several occasions following collection to assist with operational queries and user-related issues, taking the time to talk through these and provide guidance where needed.
At the point of collection, we discussed the air conditioning concern with you and offered the option of not proceeding with the purchase until the matter was resolved, or alternatively arranging for Truma to attend under warranty. You chose to proceed with the purchase and have Truma investigate the issue.
We also provided the service schedule upon request at collection.
We fully appreciate that you were frustrated on the day of collection, and we are sorry that your experience did not meet your expectations. However, following our conversations after collection, we were under the impression that the concerns had been addressed and that the arrangements made with Truma were acceptable.
Customer satisfaction is extremely important to us, and while we regret that you have been left with a negative impression, we believe we have acted promptly and appropriately in supporting you and arranging a manufacturer-backed resolution for the air conditioning issue.
If you have any further concerns, please do not hesitate to contact us.
All the staff were really friendly.
All the staff were really friendly.
Clive in particular stood out he had such a calm manner when doing the handover and nothing was too much trouble to explain to us.
Sadly the van interior was not very clean which I did mention on handover.
On closer inspection there was lots of black dog hair everywhere including inside the fridge. Not nice and quite disappointing as our last van from Spinney was immaculate.
19. Juni 2026
Antwort von Spinney Motorhomes & Caravans
Thank you for taking the time to leave your feedback.
We're delighted to hear that you found all of our staff friendly and welcoming, and we're especially pleased that Clive stood out during your handover. His calm and helpful approach is something we value greatly, and we'll be sure to pass on your kind comments to him.
We are, however, very sorry to hear that the interior cleanliness of your van did not meet the standards you expected. Finding dog hair, particularly inside the fridge, is clearly disappointing and not the experience we aim to provide. We appreciate you bringing this to our attention and apologise that the presentation of the van fell short, especially given the immaculate condition of your previous purchase from us
First class experience
Delt with mark from start to finish absolutely brilliant experience from selling my motorhome to purchasing a new one the hand over was very thorough thank you all at Cheshire branch
20. Juni 2026
Antwort von Spinney Motorhomes & Caravans
Thank you so much for your wonderful feedback. We're delighted to hear that Mark provided such a brilliant experience from start to finish. It's great to know that both the sale of your motorhome and the purchase of your new one went smoothly, and that the handover was thorough and informative.
I'll be sure to pass your kind comments on to Mark and the rest of the team at our Cheshire branch. We truly appreciate your support and wish you many happy adventures in your new motorhome!
New caravan from Warwickshire Branch…
We recently bought a new caravan from the Warwickshire branch of Spinney. Alan Blair dealt with the sale and was always helpful and knowledgeable. The handover was completed by Alan Rumney who gave us a thorough walkthrough of all the workings of the caravan. He explained and answered our questions well. Thank you to both of you. Sue and Stuart Graham.
19. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Spinney Motorhomes & Caravans
Thank you, Sue and Stuart, for your wonderful feedback.
We're delighted to hear that Alan Blair was able to provide helpful and knowledgeable support throughout your purchase, and that Alan Rumney delivered a thorough and informative handover experience. Ensuring our customers feel confident and comfortable with their new caravan is very important to us, so it's great to know both Alans met your expectations.
We appreciate you taking the time to share your experience and thank you for choosing Spinney. We wish you many happy adventures in your new caravan!
Initially the salesman was excellent…
Initially the salesman was excellent but didn't get the details correct on the sale's document including wrong name, exchange caravan and incorrectly listed the part exchange price for our van we were trading in. He did not forward our requests for jobs to be done ( on a brand new van) and also arranged for our collection on a day he knew he didn't work so we missed out on the continuity of checking all our requests were dealt with correctly. Overall we felt that Spinney fell short of the professionalism in comparison to White Arches who we had dealt with in the past. The best part of the handover was David who was excellent and most informative. He also tried to clear up some of the missing work, e.g missing gas bottle and motor mover handle from our old van which he found and got put into our new van . He hadn't been told about the creaking floor or the door bin not being aligned properly. He did point out that the shower door had sealant all over it at the top of the door and he cleaned this for us and wiped over other surfaces that was not cleaned, with no hassle whatsoever. If it hadn't been for this level of service on collection by David then our score could well have been 2 star's. Were not convinced the PDI was thoroughly done as we also found that we have a curved unit with a door that doesn't close properly and protective strips not fully removed in places.
18. Juni 2026
Antwort von Spinney Motorhomes & Caravans
Thank you for taking the time to provide your feedback.
Firstly, please accept our sincere apologies for the issues you experienced throughout your purchase journey. We are disappointed to hear that several errors were made on the sales documentation, including the incorrect customer details, part exchange information, and that the requests you raised were not communicated effectively. We also understand your frustration regarding the collection arrangements and the lack of continuity during the handover process.
Please be assured that we have discussed your feedback directly with the Sales Executive involved to ensure these concerns are fully understood and to help prevent similar issues occurring in the future.
We are particularly sorry that a number of items requiring attention were not identified or addressed before collection, including the creaking floor, door alignment issues, incomplete removal of protective strips, and concerns regarding the quality of the PDI preparation. These matters fall below the standards we aim to deliver.
That said, we are pleased to hear that David was able to make a positive difference to your handover experience. We will ensure your comments are shared with him and his manager, as his willingness to resolve outstanding issues and provide informative, professional support reflects the level of service we strive to provide.
Thank you again for bringing these matters to our attention. Your feedback is invaluable in helping us improve both our sales and handover processes, and we hope we can restore your confidence in us moving forward.
We are so happy with our caravan !
We are so happy with our caravan !
Thank you so much !
5. Juni 2026
Antwort von Spinney Motorhomes & Caravans
Thank you so much for your lovely feedback! We're delighted to hear you're so happy with your caravan. Wishing you many wonderful adventures and happy memories ahead. If there's ever anything we can help with, please don't hesitate to get in touch. Enjoy your travels!
Spinney caravans
Bought our caravan from spinney, absolutely beautiful caravan, had a minor issue, which was put right straight away, when we picked our caravan up Tony was marvellous and showed us everything on the caravan, Great service. Thankyou.
19. Mai 2026
Antwort von Spinney Motorhomes & Caravans
Thank you for your wonderful review!
We're delighted to hear that you're enjoying your beautiful caravan and that any minor issue was resolved quickly and efficiently. Providing excellent aftersales support is just as important to us as the initial purchase experience, so it's great to know we met your expectations.
We're also pleased to hear that Tony made your handover such a positive experience. Taking the time to ensure our customers are confident and comfortable with their new caravan is something we take great pride in, and Tony will be delighted to receive your kind feedback.
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