Spotix Bewertungen 903

Found my item easily. Ordering was easy and product was delivered sooner than estimated delivery time. All good! I'll order from Spotix again!

Absolutely the very best service I have ever used I had no idea that this was possible thank you Unfortunately for other companys my expectation now has risen to that of your service thank you

They replaced my defective remote with a new one.

Arrived quickly and as advertised.
Tracking shipment could be better.

Order online Napoleon Grease Trays Pack of 5 - (62007 and Napoleon Rotisserie Shish-Kebab Skewer Set - (64008), did not call anyone, received confirmation almost instantly by email, and best surprise was next day my order was shipped and received on third day. Shipping and handling by Spotix were excellent.
Jerry G

I ordered a glass wind guard In early March and it was estimated to deliver by March 7th. I keep reaching out for updates and Vince keeps saying backorders and delays due to supply chain issues. Would like to have known it was not in stock before ordering.

I’ve been very impressed with the customer service. I’m a returning customer and every time I’ve needed to call Spotix for information or warranty resolution. Each time I was immediately connected to a human representative who was helpful and very competent. And in the cases where follow up was needed I received it in the promised time.

Excellent service. Quick turnaround. Product received as advertised. Would use them again.

I had researched fire pit burners and decided on the Warming Trends Crossfire. Warming Trends does not sell direct, so they put me in touch with FirePitsDirect.com, which I had also found on the internet while searching for fire pit burners. My first project was a DIY firepit at my house (42"x42" brick enclosure). I used the Crossfire 500KNG burner and I'm very impressed. FirePitsDirect was very helpful in making sure I had all the parts I needed. This project was so successful, that I ended up deciding to build a custom portable fire pit to take camping. I used a 180KLP Crossfire burner in it. Jon was very knowledgeable as to what we needed for my custom project. I'm now looking at building more of the custom portable fire pits and will defiantly go back to Jon and FirePitsDirect.com for what I need. Great company and great customer service. Thanks again

Great service and guidance through the process of finding out what we needed

Alex has been a great ambassador of Spottix and their product lines . As well as every part needed , how it goes together and what’s needed to put it together . Great company to work with . Thanks again .

We received a purchase that was damaged in transit. We refused the package and FedEx was supposed to return it to Spotix, unfortunately FedEx redelivered the package without us signing for it.
Spotix was very impressive in getting the issue resolved. Customer Service is among the best we have experienced.
Highly recommend shopping through Spotix.

I was helped in a timely fashion to return an item i ordered incorrectly.

Installed fireplace logs and all is working better than anticipated. Room heats from 60 degrees to 70 after just 10 minutes. Sales was very helpful in finding the correct replacement that I needed. I recommend Spotix and will purchase again in the future.

Our island grill is amazing! Came package beautifully and Spotix was wonderul fo deal with! Highly recommend!

I received my order damaged and missing parts. Spotix was quick to resend, but the unit was damaged yet again and not all parts were in the box. We will see if after 5 weeks or more of waiting and a third shipment I get all the parts undamaged.

I am disappointed that it took 3-4 months to get my order. It's on it's way. You could've sent me updates but I never heard from you guys. You can do better. I realize the supply chain affected my order but a little communication goes a long way.

They were accommodating. When shipment didn’t arrive. They sent replacements promptly.