Stonewater Bewertungen 

Very poor communication and customer service.

I raised a formal complaint and was given a deadline for a Stage 1 response. That deadline passed two days ago and I have still not received any update.

Being completely ignored after a formal complaint is unacceptable. At the very least, I would expect clear communication and updates, even if there are delays (8 months for one repair!)

This experience has been extremely frustrating and disappointing. I would not recommend based on the lack of accountability and communication.

I saw the house we purchased through the estate agents on rightmove who handled our initial enquiry. It was then passed onto stonewater, as soon as everything was accepted, Lisa gave me a call to explain everything. From that moment, Lisa was professional, assertive and approachable. Even though she was dealing with 90 houses, no question was to much trouble and would always come back to me as soon as she could, (even though she had probably answered the same question over again!) Lisa was extremely professional, and at all times kept us updated with the house. During our hand over, it was lovely to meet Lisa, she gave us a run down of everything, went through the house with us, and explained a few things that we were unsure of. Lisa is a great asset to the new homes team, and she is very very amazing at her job. If it wasn't for Lisa and her reassurance with questions, it would have been a different experience. Thank you so much Lisa.

I would like to express my sincere gratitude to Caroline and Lisa West from Stonewater. They were both incredibly helpful, professional, and kind throughout the whole process.

They explained everything very clearly, answered all my questions, and made sure I felt comfortable and confident. They took the time to show and guide me through everything, which I truly appreciate.

It was a pleasure dealing with them — they are a real credit to Stonewater. Thank you so much for your support and excellent service!

Fast response and friendly

Since I've been a tenant it's been a battle to get things repaired and they do absolutely nothing about anti social behaviour and the amount of fly tipping the other tenants do it's always like a rubbish dump pile and the fact we pay for communal cleaning weekly and nothing gets done for weeks as the contractors are useless they all like a modern day robbers take the money and run we use to have weekly estate visits know they only come when the local MP wants to a photo op rents going up and service charges up for what for staff to stay in there homes and the fat cats to have it easy they really want to come on the estate and have a meeting as they wouldn't like the answers people give them same when they put new tenants in they need to vet them properly instead of putting people in who are just dirty and have no respect for the people or area who are around them

tracey leatherland has been amazing through my years with stonewater & got me help with grants a few times to help me in times of struggling ! wouldn’t of done it without her & she’s always been amazing & friendly ! thank you 🙏

I’m 79 and live in Poole, Dorset. I want to thank Liz Clarkson, in the Income Sustainment Team for all the help she’s given me this past year. When my housing benefit was wrongly stopped after my long-term partner Sheila died, Liz was the only one who truly stood by me. She was kind, patient, and quick to act – even helping to sort out a garage problem when no one else did. Liz has been a lifeline, and I’m very grateful for everything she’s done.I couldn’t have managed without Liz’s support.

Worst business ive ever come across.Only interested in getting rent.complete rip off on service charges.nobody ever visits site to discuss problems.lucky if you get reply to phone calls within an hour or at all.so disinterested in contracts that they dont realise they are being ripped off as are we.

Thank you so much to Tracey for helping me get my grant. I couldn’t have done it without Tracey as I didn’t have any knowledge about this information. Tracey is friendly and the work she does is outstanding. I felt at ease talking with her and filling out the forms as I suffer with anxiety which she took into consideration. Excellent well done Tracey.

I’d like to leave a review for Tracey Leatherland. She has been incredibly helpful with everything I asked for. Whenever I needed help, she responded quickly and supported me straight away. She was very kind, understanding, and supportive throughout.

I really appreciate all the help she gave me, and it made a big difference. Thank you so much, Tracey. I hope I’ll be able to speak with you again in the future ♥️

We are currently fighting part of our service charge increases for Fire maintenance and H&S Fire that has increased from £15.46/mth to £177.08/mth. They are saying it’s correct but they have got our service charges wrong for the last 2 years! How they can expect us to pay an extra £161.62 on top of the other increases I don’t know. All of the other increases appear to be fair and appropriate but these Fire ones are ridiculous. I’ve asked for a complete breakdown and a copy of the contract and they cannot provide it!
I’m forwarding everything I have from their incompetence over the last 3 years to Martin Lewis and other media outlets to highlight this daylight robbery!!!

Great and fast service
Thank you

I am extremely disappointed with the way Stonewater Housing handled my situation. The service I received was completely unacceptable and caused a huge amount of stress for me and my family.

Communication from the start was very poor. Emails and concerns were ignored or delayed, and when responses did come they often felt dismissive rather than supportive. As a tenant you expect a housing association to take problems seriously, but in my experience the management structure appears to be failing badly.

There seems to be a culture of turning a blind eye to serious issues that tenants report. In my case, ongoing problems and unacceptable behaviour from other tenants were raised multiple times, yet little to nothing was done. It felt as though management allowed certain tenants to continue with antisocial or abusive behaviour without consequences, leaving others to deal with the impact.

What made this even more frustrating is that the situation had to be escalated externally before anything was properly addressed. The Housing Ombudsman eventually investigated and found maladministration in the way my case had been handled. That decision speaks volumes about the level of service provided.

Tenants deserve to feel safe, heard and supported in their homes. Unfortunately, my experience with Stonewater has been the opposite. I sincerely hope they take this as an opportunity to review their management practices, listen to their tenants and make meaningful improvements so that others do not have to go through the same experience.

Very helpful thank you very much martin can't wait till I get keys and happy days
After leaving my home due to dv the process has been very good

Am so grateful for the patience because my English isn't that great but she always tried to make sense of what am saying and was patience. I also like how quick the process was for me.I love the house too.

So helpful and supportive I couldn’t be better

I’ve had a really positive experience with Stone water recently. The lettings process can often be stressful, but my lettings officer, Sam, made the whole thing seamless. She was absolutely fantastic from start to finish—super friendly, clear in her communication, and always willing to go the extra mile to help me out. It made a huge difference to feel so supported during the transition. Highly recommended!

Honestly worst housing ever leaving me in such poor conditions cow boy contractors left me in such a state im down to 1 room and 4 children 2 astmatic over 30 admissions to hsp due to damp mould and leaks for 1 whole year Left wires everywhere with dehidmifirs for weeks (a trip hazard to all 4 children.

iv had multiple issues with stonewater since i moved in get told repairs will be done asap but i ring up again and again and nothing is done about it but as soon as u stop the rent they constantly ring u up asking for payment but as soon as i mention the repairs they have no clue wot your on about its like its never been reported asked for a mutual exchange filed all documents and goes past the 42 days for any response i phoned up just to get fobbed off with not enough staff to deal with the exchange so no im still stuck in a 2 bed house with 3 kids i WISH i never had taken this house as i never get the repairs done in a reasonable time frame i.e. last year i had a electrical test on the house and i get told there is a few issues with the electrics in the house and wot u now its been about 6 months for them get the electrics sorted

Shocking that this kind of poor treatment from a Hosuing Association does not lead to criminal prosecution. Zero respect for humanity or dignity. Just lies and raking in peoples money.