Stratstone BMW Bewertungen 

Statstone BMW Leeds has been a bitter disappointment all the positives I felt for them have disappeared. In August I bought a ex demonstrator BMW 530e the deal was they would pay the fuel down a night in a hotel and have the car full of fuel for the return trip to Scotland and the deal went fine except the car was missing mats and had the wrong charging cable but they said they would send them to me which was fair enough. This didn't happen broken promises came and went, while we were down collecting the 530e my wife spotted a new 218i grand coupe in the showroom and as I thought everything was positive about the deal I had done on the 530e I would work out a new deal for a 218i and that's when the problems started to show. We agreed the same deal as before that they would pay the fuel down with 2 nights in a hotel and have the car full of fuel for our return trip. When I tried to make the holding deposit for the 218i for 3 days it would not come through I made a few calls and asked them to check the email address entered in the system but it still didn't come through but as I was owe the return of the holding deposit for the 530e they just transferred it over to the 218i worrying signs started to show. About 6 weeks after picking up the 530e it was time to pick up the 218i and I still hadn't received the missing items for the 530e they said just collect them with the new car. We got down there with the car we were trading in and I gave them a receipt for the fuel down but the new car had next to no fuel in it i was told just to fill it and send the receipt so we had our couple of nights stay and headed back home. After about two weeks I still had not been reimbursed for the hotel or the fuel or the deposit back so I started calling them got the run around for a bit but eventually got reimbursed for the hotel money. Then I received a urgent letter from the DVLA about the car I traded in that someone was applying for the V5 and I had to contact them to clear it up so I contacted BMW Leeds and I was told that they must have not processed the paperwork for the old car properly and they would sort it out and give me a call back to let me know it's been completed but as usual they never call back you try to contact them a message gets taken with an assurance that they will get back to you and nothing no contact. 15 time's I've called them since I collected the 218i and I have still not been reimbursed with the fuel costs or the holding deposit and because they didn't process the paperwork work for the old car I was charged an extra months road tax for a car we no longer owned. My next call is to BMW UK to put a complaint in. I will never deal with this dealership again and I would advise you don't also

Stratstone BMW Bury St Edmunds.
WHERE IS FERN THE BMW GENIUS ????
Loosing her for customer relations and support is a very wrong move.
Saving staff costs has cost you rerurn customers. Silly

Brake Fluid Service
Excellent service from Chris Hawker and his team at Stratstone. My car was collected from my home and dropped off with the service work done, I received a video inspection of the car which pointed out a bulge in one of my tyres that I had missed which could have been dangerous and to top it all the car had been cleaned and hoovered.

I was really disappointed with my experience at this dealership. The staff didn't communicate clearly and lacked basic professionalism. At several points, I felt like they were being dishonest, especially when it came to pricing. I expected much higher standards from a BMW-approved dealership, but unfortunately, they fell short. It seemed like they were more focused on upselling than on providing good customer service. Overall, it was a frustrating experience, and I wouldn't recommend this place to anyone looking for transparency or fair treatment.

Stratstone BMW Tyneside are:
- neglectful, completing work to an unacceptable standard. A dealership of this size surely can’t send away clients with tyres which need inflating right after placing new tyres.
- rude and uncooperative when discussing complaints. I was told my complaint wouldn’t be taken any further when there were clear breaches of my consumer rights, and no action was taken in response to this.
- dishonest and corrupt, trying to increase charges by 26% the day after a price was already agreed. When questioning this, I was told condescendingly that I was not in the tyre business.
- unprofessional and uncaring. A diagnostic revealed a fault which was covered under my guarantee but this dealership did not reveal this and wanted to charge me £564 for the repair.

Avoid this dealership at all costs. I found out Lloyd BMW will be taking over which will be a big risk for Lloyd BMW unless action is taken.

Extremely unprofessional and rude attitude of employees here. Tried to steal my money and trick me into paying £96 more than the price agreed the day before. Deceptive and dishonest and I do not recommend to anyone. I took my car here since they're supposed to be BMW approved but they did terrible work on my car which I have to pay to fix. I took to my car to a trusted car technician and he told me a lot of cars come out of Stratstone BMW damaged and they do not accept any liability. I will never be using this dealership again, avoid at all costs!

I purchased a bmw M4 from Stratstone Leeds in June. I chose this centre due to a very positive experience I received during purchase of my previous vehicle.
My previous vehicle was presented in the showroom with cover. The car was immaculate and all features explained prior to driving away
This time I was handed keys and pointed to the car sat outside. No explanation of features. The inside of the car was not presented to the expected standard. Within 2 days of owning the car I had warning lights for low oil and coolant. Turns out there was a large leak in the expansion tank. This was a surprise after being reassured of the number of pre delivery checks which bmw would perform. This was the main driver for paying the premium of buying my car from a BMW franchise. By the time I had the car booked in at Leeds I spent over £120 on coolant and oil. Not including the fuel used to drive the 3 hour round trip to Leeds to get this car to the standard it should have been delivered in.
Very disappointed in my bmw buying experience of my dream M4. I would not use this franchise in the future as they have lost my trust.

I am trying to get a refund as I have been charged twice for some work that I had done in June this year.
When I paid for the work done the service advisor said that the card payment had not completed, could I use another card….. both payments had in fact gone through.
I have been back to garage 3 times ( 20 mile round trip )
I phoned the service manager almost every day for the last couple of weeks and he doesn’t call back.
I would have thought a prestige car dealership would offer better service.
Stratstone BMW …… not good enough !!!!!!!

Service team were friendly. Very knowledgeable about my car & issues that I was having with it were promptly resolved. Wouldn't hesitate to recommend to others.

Had my car in for service was dealt by Tom and Meredith. Professional and polite service throughout. Thank you very much. 10/10

Beware of this group, organisation, and management. Pendragon, Stratstone, and in particular BMW Tyneside supplying poor quality unsafe vehicles, then refused to accept responsibility and looking into complaints effectively. The vehicles tyres were defective, there was rust, poor paintwork, and AUC quality was very very poor. Contacted senior management but still no response, and they just don’t care about the customer or the reputation of BMW

Contacted for a new car got two individuals replying on the same day- one promised a call and I am still waiting for that (nearly a month) it was meant to occur within the day. Other individual who contacted first and I replied to requesting further information and a test drive still no reply - but available to post videos on the website for cars they have…not sure what that tells you but not interested in a sale really?🤔

I’m the new owner of a Mini Cooper S. With the help of Craig who was informative and kept in touch from start to finish. Nothing was a bother and before I drove away made sure that I was happy and comfortable with driving my first ever automatic

Fantastic service from Tom and Damian

my name is miss Halliday and what can i say …. Mr Idris Khan was my mobility salesman at the leeds BMW sales centre and myself and my son cannot sing his praises enough…..throughout my many weeks of indecisiveness on choosing the right vehicle.. Mr khan throughout remained calm, very professional, helpful. non-judgemental, polite and offered his invaluable knowledge and experience on things we were unclear about ,,, i have in the past visited numerous car showrooms and could honestly say i have never felt more at ease and elated by the service i have received by Idris .. he is certainly a credit to Stratstone BMW and is certainly worth his weight in gold …. so thanks again for this outstanding service 👏👏👏

i was just leaving my home address to travel to my cottage in scotland for easter . i noticed on start up that the engine management light was illuminated in amber. I immediately rang bmw support as although i had purchased my X5 a year old it is still covered according to my agreement.
The operator who was extremely polite and helpful told me i had to travel to my nearest dealer BMW Stratstone Wallsend and she would e-mail to inform them. I live within 20mins so travelled there directly and went straight in to speak to the meet and greet women. She was very polite and helpful and took me to see a service partner at his desk sorry i did not confirm his name. He asked what he could help me with so i explained and he offered me an appointment on the 23 April 2024 as thats there first available appointment. After taking a deep breathe i questioned why when all i needed to know was could i drive the vehicle to my holiday destination. He would not commit and basicallyu was not at all interested . I pressed him further to offer me some sort of explaination why BMW support had sent me to them , he could or did not want to explain . He then asked a colleague who was as smug and unhelpful so much so i questioned why i had purchased a BMW X5.
I then asked them both to clarify the process which then led me down the path of going back out into the carpark after being offered a diagnosis check sometime in the next 2 days if i left the car but they had no cars to give me a replacement..I rang BMW support again and was advised to go on my holidays and call them again if i had any further issues but i was recommended to make an appointment to get an diagnosis check on my return.
I then carried on with my journey to Scotland but i decided to ring the salesmen who sold me the car . Rishi from BMW lloyds south lakes what a star he deserves to go far what a great advertisment for his company he tried his best to reassure me and get me the support i needed. So Guess were i will be getting my car serviced in future and were i would recommend anybody who wants to purchase a BMW to go and thats Rishi at BMW South Lakes and not Stratstone BMW.

Hi All, had my car written off and was in need an SUV, open to models, Syed Bari, the BMW salesman, was outstanding, he listened to what I wanted, the type of deal I was after and why I needed it. Within a day we had a number of vehicles to pick and he even managed to get me some variation on the price which suited me perfectly. Syed could have done more, fantastic guy, can recommend him if you need any help. He has my trust and future service. Hang on to him BMW!

Most certainly the worst experience ive ever had with a garage. From start to finish charging for services not done. false information and incorrect diagnosis on my vehicle and on top of that damaged my vehicle doing work that wasnt required or authorised by myself. Its nearly a month on now my car is still damaged and i still havent got my car back. I would suggest that you dont use this garage for anything pls do check reviews. A BMW MAIN DEALER that charges accordingly for a very low standard of work. Not what you would expect for paying top dollar. I did contact PENDRAGON at the top of the chain who also never got back to me . will be seeking legal advice

Hi thanks to Hari Idrees and Ben. You expect to pay more at a main dealer but Idrees and Ben put a good deal together .I got the car I wanted.part exchange is the make or brake of the deal.thanks

Miles was a great salesman, knew the answer to every question and made me feel welcome