Stratstone BMW Bewertungen 226

Engaged with business through CarWow. Sales staff obviously under extreme pressure. Wanted me to consider spending £35k on a deal as they were closing in 5 minutes.

High pressure sales techniques circa 1990's. Best avoided.

Dishonest!!!
I went in with my key not working. First mechanic was just going to open it and fix my key but a manager came over and stopped him and said they can't fix this type of key and I would have to spend £210 on a new key. Next machanic that was spoken to by a helpful young lady behind the desk tells her I would have to have my car recovered to the shop to have the key coded and there might be something wrong with my car battery and that was the reason for my key blade not opening my door.

What a load of nonsense!!!

I called them out on their dishonesty and took my key to my own mechanic who opened my key up and fixed the welding on the inside; now my key works.

My advice don't beleive a word BMW say and always get a second opinion.

Absolute scammers!!!!

Part 2 of Stratstone BMW leeds.
The day before my car was due in at the garage, I get a call asking me to call to re-arrange due to some equipment issue.
The car has been in the garage since 15th April. Finally got a txt today saying it ready to collect. Went after work at 515pm to be told the faults they found amd what I pointed out. The drivers seat fixing bolts had come loose and the seat was moving whilst driving, the wiper motor had to be reolaced, the antenna had to be replaced, the spark plugs and the rear screen. To then be told the rear screen is not tinted ! So I bought 10 weeks ago the car had rear tints and rear window tint. To find clear clear fitted as they ask 'have i had them tinted' no it was an approved used vehicle you sold me 10 weeks ago. I wemt out to look at my car to find the car has covered 40 miles ! And deep scratches on neally every panel. Which wasnt there when I dropped it off. Not what I expected from a BMW delaership, whilst taking pictures of the damage the grill trim just fell off as the fixing was broken ! Ive been driving it for 8 weeks and they was still attached. And the steering wheel looks like its been cleaned with sand paper. Little to say im very disappointed. Asked to speak with a manager but they had all gone home, 15 mins later a assistant service manager came out said sorry and advised test drive can be from 20 -100 miles depending on the faults, but he had to leave as his partner had been calling him. Asked why the faults wasnt found after a full inspection before the sale. 'It happens' JUST BE AWARE WHEN THEY SAY THEY SERVICE YOUR VEHICLE THEY DONT THEY ONLY CHANGE WHAT THE CARS COMPUTER SAYS IT NEEDS. THIS COULD BE AS LITTLE AS JUST OIL ! but thats a full service ! AVOID THIS GARAGE AT ALL COSTS. So I left my car there. Who knows what else will be damaged the next time I go to the branch. I have already put an email compliant to the garage, just 5o have it ignored and spoke to a service manager when I dropped the vehicle off who was just rude and unprofessional. Part 3 to follow

I would give -5stars if possible. Avoid BMW Stratstone Milton Keynes AT ALL COSTS.

I bought a car on 16 Jan 2026 from them believing it was in good condition with no serious history, based on how it was presented during the sale. At no point was I clearly informed that the vehicle had previously been involved in a significant accident.

I only discovered this after the purchase, which completely changed the value and integrity of the car. This is not a minor detail — it’s critical information that any reasonable buyer would expect to be disclosed upfront. I have photos and a video as proof.

The whole experience has left me feeling seriously misled. For a main dealer, the lack of transparency is unacceptable. You expect a certain level of honesty and due diligence, and in my case that simply wasn’t there.

If you’re considering buying from BMW Stratstone, DO NOT rely on what you’re told. DO NOT trust them. Get full independent checks, ask direct questions about accident history, and don’t assume anything has been properly disclosed.

I would not trust this dealership again.

They sold us a car which was involved in a cat accident and then covered it up. Never have they try to resolve it and we now wish we read all reviews before going near this company. Milton Keynes branch

Tunbridge Wells Motorrad, shockingly bad service. Left waiting at the customer counter with another customer at 12:40 whilst a sales member of staff sat there in front of us not even acknowledgeding our presence, after 10 minutes I asked if anyone was working and was meet abruptly with he only works till 13:00 to which he got an abrupt reply and then and only then did he attempt to help.
Wonder if the manager knows his staff are sloping off, not that it matters to me as I will go elsewhere in future.

BMW 3 series booked for routine 2 year service in November 25. February 2026 needed to be rebooked for a brake fluid change- unclear as to why the work could not have been completed in November. Car was "valeted" I wouldn't waste your time waiting for the gust of wind used to "vacuum". Booked for the brake fluid replacement reported the windscreen wipers were in need of replacement. Left car at 09.30am returned for my car at 16.15 (informed on the telephone and via email it would be ready at the latest at 16.15), Car not ready- only had brake fluid change. Submitted "video for work approval" at 13.40. Unclear as to why it could not have been assessed sooner when I had informed them of the work. I have now had to rebook again for a tyre and windscreen wiper replacement. Despite speaking to two customer service advisors no one knew my car had been rebooked in for the work. I would strongly recommend going elsewhere. All additional work I require will be going to another dealership even if I have to drive additional miles to get to York. Terrible experience for a "premium brand".

I had a problem with my hard top convertible, I spoke to George on the phone said to bring it in. He took the car to the technician while I waited (No appointment) problem was sorted.

Excellent from George, thanks

I paid a reservation fee of £500 to Stratstone to hold a new car for 48 hours. I decided to buy another car in the end and when I asked Stratstone for a refund, they refused to give me my money back. This was very disappointing for a BMW dealer and I would not trust them again. I would not recommend Stratstone to anyone.

Avoid this dealership if you value your time, money and peace of mind.

My experience with Stratstone BMW Chesterfield has been extremely poor and deeply frustrating.
I purchased a BMW 750e (2023) under the BMW Approved Used programme, expecting a high standard of quality and thorough pre-sale inspection.
Unfortunately, the reality has been the complete opposite.
Shortly after purchase, the vehicle developed multiple faults, including leaking CV joint, faulty steering column, badly painted rear door, and a broken charging flap.
The car has required around four separate visits to the workshop and has spent over a month in total off the road.
This is not just disappointing — it is completely unacceptable for a premium vehicle sold under an approved scheme that is supposed to guarantee quality and reliability.

What makes matters worse is the dealership’s attitude once the sale was completed. Communication has been poor, responses have been ignored, and despite the scale of the issues, no meaningful goodwill resolution has been offered.
I have now been left with a vehicle I do not trust and a dealership that appears unwilling to take responsibility.
The entire experience raises serious concerns about:
the quality of BMW Approved Used checks
the standard of preparation before sale the level of aftersales support provided.

I am currently escalating this matter through The Motor Ombudsman and am prepared to pursue further legal action if necessary.
I strongly advise anyone considering purchasing from this dealership to think very carefully before doing so.

I have just bought a car from Stratstone Doncaster and can honestly say one of the best car buying experiences I’ve had. Craig was amazing from start to finish and helped me through the process. He is helpful, attentive and made sure my experience was a positive one. I would 100% recommend Craig for your next BMW purchase.

Will try to keep this short and comprehensive. Purchased and approved used BMW 840i from BMW PORTSMOUTH SNOWS. Discovered quite a few issues with the vehicle and was advised to take it to my local BMW dealer, which I had. Turns out the car in question received a nearly brand new front suspension and a driver window seal(not covered by warranty, paid for by supplying dealer). Colin Birchall and Anna Wright have done their absolute best to sort out what turned to be a lemon, parts were delayed and as such my car has been in with them since 5th of March until current date of this review. I’m going to admit that unwillingly have taken out some of my frustrations on BMW Maidstone but hopefully they can understand when I have paid premium and on top thinking I’m getting a checked and verified BMW approved used vehicle. A replacement vehicle has been supplied in the shape of a 120i which is light years behind what you’d expect from a 3 series onwards but nevertheless it did it’s intended job albeit I’m beyond sick at the thought of having to drive it. Back to Colin and Anna they’re running a semi staffed dealership and they’re doing their absolute best with the resources they have at hand. Hopefully will be getting the 840i this week. My thanks and my apologies go out to Colin and Anna, believe me when I tell you I’m grateful and sorry for unloading my frustrations but I needed everything logged and up to date so I can take further action against BMW Portsmouth

I recently had an interaction with BMW that left me genuinely disappointed. As someone ready and willing to spend cash on a vehicle, I expected at least a basic level of appreciation and professionalism. Instead, the experience felt indifferent and dismissive, as though my business didn’t really matter.

When you’re making a significant purchase like a car—especially paying outright—you’d hope for attentive service, clear communication, and some enthusiasm from the brand. Unfortunately, that wasn’t the case here. It’s frustrating to feel undervalued as a customer when you’re prepared to make a serious investment.

BMW has a strong reputation for quality and luxury, but customer experience is a huge part of that equation—and this interaction fell well short.

Stratstone Leeds .....quoted £630 ISH for a BMW 3 series ....I currently run a 4 series 17 months from Leeds at £629 was quoted on Auto Express for a 4 series at £1124 per month - Despite being quoted in person 2 weeks ago from Leeds Stratstone much less ....

Don't Trust Don't use Auto Trader as you can make your .ind up ....

Recommend ? No Chance 0 ⭐

Collected my car with check vehicle warning on dashboard.

Dreadful. Never got back to me about a brand new M8. Instead they bombarded me with SMS messages and emails about promotions for cars I wasn’t remotely interested in and hadn’t signed up for.

I contacted BMW Sytner (Stratstone) Milton Keynes multiple times via email and phone to request information about a software update for my vehicle. Despite repeated attempts, I received no response whatsoever — no call back, no email, nothing.
Eventually received a call from a manager Carl Hazelton that wasn’t bothered 😕 no customer service skills (My suggestion you are in the wrong role 🤭).

For a brand that positions itself as premium, this level of customer service is extremely disappointing. Even a basic acknowledgement would have been acceptable, but being completely ignored is not.

If you’re considering this dealership, be aware that once you need support or information, getting a response may be a challenge. I expected far better from an official BMW dealer…. Despite my love for the car 🚗 I will keep fighting 😂

Supriesed from all the negative reviews, however my experience was good both with service department and with parts team. Some waiting time, but they had good selection of tea, coffee, water etc so wasn't bothered.

We have been a long-standing customer of BMW Leeds Stratstone, and over the years my experiences with the service department have been mixed. Previously, I had the pleasure of being assisted by Humera, whose dedication and professionalism were truly exceptional. She consistently went above and beyond for her customers, and it was clear she took great pride in ensuring a positive experience. I was disappointed to learn that she has since left the dealership.
Unfortunately, not all my recent experiences have reflected this high standard. During a prior visit, I dealt with Lucy Thompson, whose conduct was extremely disappointing. She was dismissive, bordering on arrogant, and denied me my rightful warranty entitlements. Despite my attempts to raise the issue, the dealership failed to follow up on my ongoing complaint, leaving it unresolved. Lucy’s explanation that she had spoken to a Rik and the decision would not be overturned, was not a satisfactory resolution and did little to address the poor service I had received.
It was therefore a breath of fresh air to meet Junaid on my most recent visit. From the outset, he demonstrated exceptional professionalism, expertise, and attentiveness. He was welcoming, proactive, and genuinely committed to ensuring my experience was seamless. His dedication and approach clearly go above and beyond what one typically expects, and he made a potentially routine visit a genuinely positive one.
While the dealership has had its challenges, it is evident that advisors like Junaid exemplify the high standards BMW should uphold. I am grateful for his service and would wholeheartedly recommend him to anyone seeking a knowledgeable, courteous, and dedicated service advisor

Service department maybe needs to learn some customer service skills.

Dropped my 5 series off for an oil servive at 8.30 this morning. Heard nothing apart from recieving an inspection video at 16.30. Tried to call juat before 18.00 to find out the status of the car, it juat rang out.

Thanks for nothing Stratstone...thanks for not having the common courtesy to pick up a phone and let me know the car wouldn't be ready today. You have totally messed up my plans for tonight and my travel plans for tomorrow morning.