Trustworthy shop. Trustworthy Batteries. We don't want to take any risks, so we stick to this website. Reliable delivery & helpful customer service when I needed them.
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I had a good experience with this company.reliable.quick delivery.and able to track my order from beginning to end .would defo use again
Ordered a camera lens hood. The order once dispatched with DHL took almost a week to arrive. When it finally was dropped off the hood was broken in several pieces. Responded to customer services who... Mehr ansehen
Unternehmen hat geantwortet
The product & the professional packaging were impressive. However, the delivery service, DHL, was appalling. I was waiting by the front door & a passing dog walker witnessed the delivery man throwing... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
subtel is your accessories specialist for Smartphones, Cameras, Laptops, Electric screwdrivers and much more. The best priced products at subtel.co.uk
Kontaktinformationen
4,0
Gut
411 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Cable did not fit port on camera for…
Cable did not fit port on camera for which it was ordered
22. Mai 2025
Antwort von subtel.co.uk
Hello,
We're sorry to read this.
Feel free to contact our customer service so we can help.
Subtel Team
My order has not yet been delivered by…
My order has not yet been delivered by DHL.
PLEASE follow up the matter with them and advise me of the result. Thank you.
22. Mai 2025
Antwort von subtel.co.uk
Hello,
We are sorry to know that there is a problem with DHL.
Please contact our customer service.
We cannnot help you directly here.
Subtel Team
Brilliant service !and valueAlthough there was a day’s delay
Although there was a day’s delay, which was beyond your control, you delivered the goods within your quoted timeframe. They were deliver in perfect condition and with a smile!
Thank you!
22. Mai 2025
no nonsense ordering and delivery
Very straightforward from ordering to delivery. More than happy with my purchase of a lens Hood.
29. Mai 2025
Bewertung ohne vorherige Einladung
No refunds
The first two batteries I ordered did not work because they were either not as described or faulty- I'm not sure which. Both were returned (separately) and both were claimed not to have been received by Subtel. Consequently I have not received a refund for either. Reading other reviews this seems to be not uncommon. Multiple comms with customer service-no help.
20. März 2025
Bewertung ohne vorherige Einladung
Antwort von subtel.co.uk
Hello,
We are sorry to read this.
Please contact our customer service so we can check for you.
Subtel Team
Was told I’d get a refund for the…
Was told I’d get a refund for the return postage costs for the wrong battery they sent me. They didn’t refund and ignore all calls emails and messages. AVOID!
10. März 2025
Bewertung ohne vorherige Einladung
Antwort von subtel.co.uk
Dear customer,
Thank you for this second review about the same case.
We sent you an e-mail on the 17.02 at 14:46 and you replied to us which shows it is working.
We also chatted together on the 21.02 in the morning.
You called us on the 12th of February and we spoke on the phone.
We therefore respectfully reject the claim that we are unreachable.
Concerning the battery, it is listed as a replacement for 533-000146 but your battery is a 533-000164. You ordered the wrong model by mistake and it is not a wrong delivery from us.
A refund was issued on 25th of February at 10:40.
Subtel Team
Don't buy anything from this company
I purchased a replacement battery pack which is faulty. I contacted Subtel customer service twice to arrange a replacement or refund, and they completely ignored my requests. Presently, trying to get my money back via the bank. Appalling company of scam artists.
In response to Subtel reply: The customer service representative is referring to a message enquiry sent pre-delivery. My complaint of faulty goods, and request for replacement or refund, was sent on 1 March and follow-up on 5 March (confirmation receipts retained). Neither message was responded to, so it's a bit rich when they say "you can simply contact us directly". Yes, you can, they just don't bother to reply...
Add, won't ever apologise to list of complaints (see other reviews). FACTUAL response: You have not replied to my emails. Simply refund my money. Sick and tired of dealing with your unprofessional customer service team. Who do not provide customer service and spend their time trolling people who write bad reviews, instead of providing good customer service that would avoid bad reviews in the first place.
You absolute Muppets. Please provide an email address, not 'info at subtel.co.uk', and I will send you your own "Thanks so much for reaching out. This is just to let you know we have received your email and will respond as soon as possible" email acknowledgement on 1st March.
1. März 2025
Bewertung ohne vorherige Einladung
Antwort von subtel.co.uk
Hello,
Thank you for your feedback.
You sent us one message on February the 25th and we replied to the email. After that, we did not receive anything from you.
Most of our reviews are good which shows we do provide a good service.
You can also call us directly, we'll be happy to help.
0808 / 1315 150
Subtel Team
Excellent service from the team
Excellent service from the team. Unfortunately the first battery I received was dead on arrival, Subtel was quick to respond by sending me a new battery. Excellent service. Thank you
26. Februar 2025
Bewertung ohne vorherige Einladung
prompt and efficient
21. Februar 2025
Haven’t received the battery so cannot…
Haven’t received the battery so cannot give comment
Just to let you know the battery has just arrived to my home in the Isle of Man
21. Februar 2025
Antwort von subtel.co.uk
Hello,
DHL says:
''Your parcel is delivered - 26th February 2025 - 12:29''
For more informations or to have the tracking link, please contact our customer service.
Subtel Team
Good product came quickly
20. Februar 2025
Replacement tomtom battery
Fantastic service terrific communication and promt delvery.
20. Februar 2025
A PLEASING RESULT
I received the item that l was advised would be the right one for purpose so therefore a pleasing result.
19. Februar 2025
Y6 power bank
Arrive on time I've use twice with one charge so happy with that should last me the 2 days for a wedding I am going to which ECO alternative one. And would recommend
19. Februar 2025
Speedy delivery from Germany and looks…
Speedy delivery from Germany and looks good product-time will tell.
19. Februar 2025
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.