Offered me an upgrade, 3 weeks later am still awaiting this upgrade, tried calling 4 times and just left holding the line, the last time 15 minutes holding..!!! Not impressed at all..!! They also... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Excellent service on the Supanet live chat. Almost instant answer and very clear path through something that was much harder to do on the phone.
Unternehmen hat geantwortet
Using the chat, was easy, quicjer response than trying to make a phone call. Although my preference is alwats to speak to a person than than a messenger chat. The assistance was good, and my issues... Mehr ansehen
Unternehmen hat geantwortet
My wife’s email account had been hacked and her incoming mailbox filled to its limit with automatic rejection messages from various mail servers. Initially, a tech support lady called Pooja explained... Mehr ansehen
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
Contact: Live Chat: www.supachat.com Telephone: 01282 214555 Email: cs@supanet.net Supanet are one of the UK's largest independent Internet Service Providers and has been involved in supplying telecommunications to the residential sector since 1999. As a wholesale line rental, broadband and fibre provider Supanet uses Tier 1 carriers such as BT OpenReach and TalkTalk Business offering some of the best speeds and service available to residential customers in the UK. Opening Times: Phone lines are open Monday to Friday 09:00 to 18:00 Live Chat is open Monday - Friday 09:00 to 20:00 Saturday 09:00 to 18:00 and Sunday 10:30 to 16:30 - www.supachat.com
Kontaktinformationen
Live Chat: www.supachat.com, Telephone: 01282 214 555, email: cs@supanet.net, Vereinigte Staaten
- 01282 214 555
- cs@supanet.net
- www.supanet.com
4,0
Gut
3534 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Jessica was very helpful with my…
Jessica was very helpful with my enquiries . I've been with Supanet for neatly 5 years and think rhey are good.
28. November 2024
Bewertung ohne vorherige Einladung
Antwort von Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Antwort von Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Antwort von Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Antwort von Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Very easy to access and very clear with…
Very easy to access and very clear with instructions to resolve problem
23. November 2024
Bewertung ohne vorherige Einladung
Antwort von Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Great service
Always been so impressed with the speeds and the no fuss service.
Charlotte who helped me via the online chat was great.
20. November 2024
Bewertung ohne vorherige Einladung
Antwort von Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Cancellation procedure
Very fast and easy to follow
18. November 2024
Bewertung ohne vorherige Einladung
Antwort von Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Excellent customer service.
Customer service very polite, friendly and helpful. Problem was identified very quickly, and sorted out promptly. Very happy.
16. November 2024
Bewertung ohne vorherige Einladung
Antwort von Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Excellent online chat support from the…
Excellent online chat support from the Technical Department. I know I'm quite knowledgeable but even when things didn't fix the issue, the techie persevered and was diligent.
I'd recommend Supanet for ISP services.
15. November 2024
Bewertung ohne vorherige Einladung
Antwort von Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Fantastic customer service
Fantastic customer service. Always fantastic customer service and did more than I was expecting. Great service and always helpful. Very satisfied and highly recommend to everyone
15. November 2024
Bewertung ohne vorherige Einladung
Antwort von Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
The service promised wasn’t delivered.
The service promised wasn’t delivered.
I was advised by the caller that Supanet was the best internet for me, so I signed up, but they could not connect for 3 weeks. the day arrived well, what a disaster. I spent nearly 2 hours on the phone to get set up and, eventually, up and running, but I couldn't connect any devices upstairs or in my conservatory. I was told I would have to buy extenders, and there was nothing they could do about it. we had internet for about 10 minutes, so I asked to cancel and was told I was out of the cooling-off period.
So the cooling off period was finished before the service began what a joke! I was told I would have to pay for 12 month's contract to leave !!
So another 2 hours trying to get connected again
I had to buy two new extenders, so £50 out-of-pocket Avoid this company I'm not happy at all
13. November 2024
Bewertung ohne vorherige Einladung
Antwort von Supanet
Thank you for taking the time to share your feedback. I’m truly sorry to hear that your experience did not meet your expectations. Your satisfaction is important to us, and we take your concerns seriously.
I have sent a request though trustpilot for more details so I can look in to this further for you
We appreciate your input and hope to resolve this to your satisfaction.
Very prompt and efficient.
Very prompt and efficient.
Understood the issue straightaway and resolved it in a few minutes. Excellent service!
11. November 2024
Bewertung ohne vorherige Einladung
Antwort von Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Rachel was really helpful
Rachel was really helpful and was able to get my internet up and running again.
10. November 2024
Bewertung ohne vorherige Einladung
Antwort von Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Spoken with Harriet on a Sunday as Wi-Fi was down she helped me along the way to get it back running. Professional and resolved my problem
Spoken with Harriet on a Sunday
10. November 2024
Bewertung ohne vorherige Einladung
Antwort von Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Harriet was very helpful and gave all…
Harriet was very helpful and gave all the info I needed
8. November 2024
Bewertung ohne vorherige Einladung
Antwort von Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
V helpful matter resolved
6. November 2024
Bewertung ohne vorherige Einladung
Antwort von Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
I wanted to check on my supanet terms
I contacted supanet chat as I wanted to check my broadband terms as part of a wider review of utilities. It was lovely to find a real person on the webchat and not a bot, Harriet quickly got what I wanted and offered to email me with the information I wanted. This was friendly and efficient. She also second guessed I might be thinking of leaving the service and advised of a better deal - again, this was friendly and no pressure.
6. November 2024
Bewertung ohne vorherige Einladung
Antwort von Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Quick responses to my questions
Quick responses to my questions. Great customer service. Very pleased with the outcome. Thank you
6. November 2024
Bewertung ohne vorherige Einladung
Antwort von Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
100% amazing costumer service
100% amazing costumer service. Harriet was so helpful and kind.
6. November 2024
Bewertung ohne vorherige Einladung
Antwort von Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
Quick effective webchat resolved my…
Quick effective webchat resolved my query
6. November 2024
Bewertung ohne vorherige Einladung
Antwort von Supanet
Thank you for your feedback! I'm glad to hear you are happy with the service you have received so far. Welcome to Supanet!
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