Migration went very well, after a tricky start as entail wasn’t linked to account. Spoke with online chat many times to adjust the settings, on iPhone, many updates to switch phone off and on. Still... Mehr ansehen
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Das sagen Bewerter
Had a couple of teething problems logging in initially, customer service on the chat were extremely helpful and sorted the issue with the help of the tech team! Great service!
Unternehmen hat geantwortet
I think this is the way to go, don’t pay your bill and your sim stops Working - no contract is better for lots of people. I gave 4 stars would have given 5 if there was a proper support line, when m... Mehr ansehen
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Due to a few issues relating to new H&B card number and phone sim - rewards have not been received. After some initial failed attempts to rectify previously, today - Marta via chat worked fast to fix.... Mehr ansehen
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Unternehmensdetails
Über Superdrug Mobile
Vom Unternehmen geschrieben
Contract-free plans with Superdrug Mobile
Enjoy the SIM-ple life with our flexible, SIM only mobile plan. Everything you need, plus lots of extra perks!
Superdrug Mobile runs on Three's strong and reliable network.
It covers 97% of the population, with fast speeds for browsing, gaming, downloading and emailing. You’ll also be able to enjoy 5G with Superdrug Mobile, where available.
Joining is easy
- Get your Superdrug Mobile SIM in store or online
- Activate your new SIM and set up your account
- Start using your calls, texts and data!
Enjoy Superdrug Health & Beautycard points
Vom Unternehmen geschrieben
- It's like half price... twice
- Get Superdrug points to spend instore and online! Activate your Superdrug Mobile SIM and we’ll add 50% of what you paid straight onto your Health & Beautycard as points to spend. And when you renew your plan for the first time… we’ll do it all again! It’s simple — just link your Health & Beautycard in your Superdrug Mobile dashboard to receive your points.
- Earn double points at Superdrug
- Superdrug Mobile customers get double points on absolutely everything in store and online. All. The. Time. That adds up twice as fast!
Roaming and International
Travelling in the EU is easy using your Superdrug Mobile plan.
Travelling within Europe
- You can roam on Superdrug Mobile, it’s all included as part of your plan!
- You can use up to 12GB of data as part of your allowance for free, as part of our Fair Usage policy.
- You’ll be able to receive calls from abroad when you’re in the UK.
- Once you've used 12GB of data you can buy more by purchasing a cash add-on.
Travelling outside of Europe
- You can roam and make international calls when using Superdrug Mobile if you purchase a cash add-on.
Kontaktinformationen
Vereinigtes Königreich
- help@superdrugmobile.com
- www.superdrugmobile.com
4,2
Gut
6776 Bewertungen
Bittet Kunden um Bewertungen
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Migration went very well
Migration went very well, after a tricky start as entail wasn’t linked to account. Spoke with online chat many times to adjust the settings, on iPhone, many updates to switch phone off and on. Still can't change my Superdrug number in settings to reflect my old mobile number but am assured my old one has transferred. Network is overall poor in the area, but then it is for most networks challenging. Even on wifi, it’s poor.
However now I'm up and running, customer service were polite and helpful with solving issues .
16. Oktober 2026
Antwort von Superdrug Mobile
Hey Katrina,
Thank you so much for leaving this feedback. I'm sorry to hear that you had issues with unlinking and with the signal issue in the area. I'm glad to hear that everything is running up and working fine now. We’re going to pass on your comments to our team to let them know they did such a great job helping you out today.
Thanks, and have an amazing day.
Nazia
The Superdrug Mobile Customer Care Team
Great staff help
the staff at the shop and on line were very helpful and explained the process well
11. Oktober 2026
Antwort von Superdrug Mobile
Hi Steve,
Thank you so much for taking the time to let us know how helpful you found our customer service team. I am going to pass your comments on to them, I am sure you will make their day.
We are always here to help, so please connect with us if you need anything in the future.
I hope you have a great day.
Thank you,
Courtney
The Superdrug Mobile Customer Care Team
Had a couple of teething problems…
Had a couple of teething problems logging in initially, customer service on the chat were extremely helpful and sorted the issue with the help of the tech team! Great service!
11. Oktober 2026
Antwort von Superdrug Mobile
Hi there,
Thank you so much for taking the time to let us know how helpful you found our customer service team. I am going to pass your comments on to them, I am sure you will make their day.
We are always here to help, so please connect with us if you need anything in the future.
I hope you have a great day.
Thank you,
Courtney
The Superdrug Mobile Customer Care Team
The support can’t help me so my data…
The support can’t help me so my data sim is still no working.
9. Oktober 2026
Antwort von Superdrug Mobile
Hi there,
Thank you for taking the time to leave us a review. I'm really sorry to hear that you're having issues with your data not working.
Please can you kindly contact us via email at help@superdrugmobile.com or start a chat with us online at www.superdrugmobile.com. We would love to help resolve the issue.
I hope you have a great day.
Thank you,
Courtney
The Superdrug Mobile Customer Care Team
This company went above and beyond…
This company went above and beyond being helpful superb service 👏
7. Oktober 2026
Antwort von Superdrug Mobile
Hi Andrew,
Thank you for taking the time to leave such a kind review! I'm delighted to hear you're enjoying our services and I'll be sure to pass this on to our team.
Have a lovely day!
Many thanks,
Mateusz
Superdrug Mobile Customer Care Team
Superdrug Mobile
Good honest service, Super drug should do more to promote this service at their very reasonable prices.
7. Oktober 2026
Antwort von Superdrug Mobile
Hi David,
Thank you so much for taking the time to leave this lovely review!
I am glad to hear that you are happy with the service and the prices.
Your feedback is much appreciated!
I’ll pass it on to the Superdrug Mobile team, and I’m sure it’ll make their day.
Thanks again,
Marta
The Superdrug Mobile Customer Care Team
Poor infrastructure leaves you with no data for weeks and no sign of fixes. Also part of 3's network which is one of the poorest quality providers. Do not switch to superdrug.
I switched to superdrug last year following the loss of my father. Up to this point, I have been thrilled with the service and have even recommended it to friends and family, however, I can no longer say this. Despite paying for it, I have been left with no mobile data for two weeks. I have been informed that it is a general outage and not an issue with my sim. I was promised an update in 1 to 3 working days which never occurred. I have had to actively contact superdrug myself to get any meaningful contact regarding the issue. In addition to not receiving the update, and the issue not being fixed within a sufficient period, I registered a complaint which never got responded to. I queried this and was told they had contacted me - so I asked them to forward the correspondence. They did forward it, and it turns out they had emailed their own 'do not reply' email address with a generic update which did not actually address the complaint anyway. As they emailed their own 'do not reply' email address, there would have been no way for me to be able to read this as I never received this. As they did forward it to me, I replied to inform them that they never sent this to my email address, to which they decided to respond with a quote repeating their previous email for no reason whatsoever and still not addressing any of my concerns. This has been a very frustrating ordeal and the only reason I am still with them is because I am waiting for my new Lebara sim to arrive in the post, at which point I will request my PAC to switch my number over and cancel my superdrug sim entirely. Do not opt for superdrug if you are looking for a new provider. One final thing to add here is they operate via 3, this ordeal has prompted me to research phone providers in more depth and it turns out they are the poorest quality network in the country. So do not use superdrug if you are looking for a new phone provider!
11. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Superdrug Mobile
Good Morning Chloe,
Firstly, I am sorry for the inconveniences caused by the general outages that did occur during the time you had a lack of mobile data, we made sure to raise this immediately to our team for investigation.
If you're willing to allow us to put this right, if you could please get back in contact with us using the reference 5432086, I will personally look into everything and make sure you are compensated with the loss of service you had.
If you have already left us then we do understand and hope with further improvements to our network and service that you may choose to try us again in the future.
We do appreciate the feedback and will take this on board as a learning curve for future interactions and I have passed this feedback on as an educational piece to my team also.
Thank you
Aiden
Superdrug Mobile Customer Services Manager
Antwort von Superdrug Mobile
Hello Mrs Walker,
Thank you so much for taking the time to leave this lovely review!
I am glad to hear that you are pleased with the signal. Your feedback is much appreciated!
I’m going to pass it on to the Superdrug Mobile team, and I’m sure you’ll make their day.
Thanks again,
Marta
The Superdrug Mobile Customer Care Team
Antwort von Superdrug Mobile
Hi K Virgincar,
Thank you so much for taking the time to leave this lovely review!
I am glad to hear that you are pleased with the network and service.
Your feedback is much appreciated!
I’m going to pass it on to the Superdrug Mobile team, and I’m sure you’ll make their day.
Thanks again,
Marta
The Superdrug Mobile Customer Care Team
Excellent service
2. Oktober 2026
Antwort von Superdrug Mobile
Hi There!
Thank you so much for taking the time to leave such a nice review. I am glad to hear you're happy with our service.
We are always here to help, so please don't hesitate to get in touch if you ever need any help.
I hope you have a great day.
Thank you,
Aiden
The Superdrug Mobile Customer Manager
Very easy step by step instructions
Very easy step by step instructions, Sim arrived within a day. Had to use online chat as had difficulty linking my Superdrug health and beauty card to Superdrug mobile but the service was excellent.
2. Oktober 2026
Antwort von Superdrug Mobile
Hi Emma,
Thank you for leaving us such a great review! We really appreciate it.
If we can ever help with anything else, please let us know.
Thank you,
Jessica
The Superdrug Mobile Customer Care Team
Very quick to get it all…
Very quick to get it all sorted,fabulous ladies who helped me getting sorted very quick ,no problems,and made me feel very happy.Steve
2. Oktober 2026
Antwort von Superdrug Mobile
Hi Stephen,
Thank you so much for taking the time to leave such a nice review. I am glad to hear you're happy with our service.
We are always here to help, so please don't hesitate to get in touch if you ever need any help.
I hope you have a great day.
Thank you,
Vinnie
The Superdrug Mobile Customer Care Team
Great service and any queries that i …
Great service and any queries that i may have had, were dealt with efficiently
2. Oktober 2026
Antwort von Superdrug Mobile
Hey there,
Thank you so much for leaving such a nice review.
We're so glad to hear that you're happy with the service and that our team have been able to assist and make it efficient for you, thank you for choosing Superdrug Mobile!
Thanks, and have an amazing day.
Kara
The Superdrug Mobile Customer Care Team
Customer helpline was very helpful when…
Customer helpline was very helpful when I was having issues connecting.
2. Oktober 2026
Antwort von Superdrug Mobile
Hi There,
Thank you so much for taking the time to let us know how helpful you found our customer care team. I’m going to pass your comments on to them, I’m sure you’ll make their day.
Hope you have a great day.
Thank you
Easy to switch
29. September 2026
Antwort von Superdrug Mobile
Hi Deborah,
Thank you for leaving us such a kind review! We really appreciate it.
If we can ever help with anything else, please let us know.
Thank you,
Jessica
The Superdrug Mobile Customer Care Team
I haven't received my points yet.
I haven't received my points yet.
Superdrug is not a good mobile company.
Shame
28. September 2026
Antwort von Superdrug Mobile
Hi Kuku,
Thanks for getting in touch, I'm sorry you are having trouble with your points, I'd love to get this resolved for you!
Can you please email us at help@superdrugmobile.com, or start a chat with us online at www.superdrugmobile.com so we can investigate this?
Many thanks,
Carmen
Superdrug Mobile Customer Care Team
Great customer service!
Great customer service with your online chat, and so far so good with better service here in rural area
29. September 2026
Antwort von Superdrug Mobile
Hi Corin,
Thank you so much for taking the time to leave this lovely review!
I am glad to hear that you’ve had a good connection in your area, and that you are happy with the customer service on the online chat. Your feedback is much appreciated!
I’m going to pass it on to the Superdrug Mobile team, and I’m sure you’ll make their day.
Thanks again,
Marta
The Superdrug Mobile Customer Care Team
I was with Lebara for 10 years when I…
I was with Lebara for 10 years when I went on holiday there was no problem with roaming then two years ago the system changes & I had to set up an APN before I travelled, in order to be able to roam, I had problems doing this, so relied on hotel WiFi, I was approached by a member of staff in superdrug about changing over to Superdrug mobile, I said do I have to set up an APN to roam & told emphatically no we don't do that, but they do, I'm going back to Lebara, I got more benefits with my plan, my partner & family don't have to do this their phones work as normal, I was lied to.
12. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Superdrug Mobile
Hi Elaine,
Thank you for taking the time to leave us a review. I am sorry to hear that you wish to leave Superdrug Mobile.
If you're still willing to give us another shot, please get in touch with us at help@superdrugmobile.com and include the reference 5414231. I'd love to help investigate this further to see what's happened and aim to restore your faith in Superdrug Mobile.
Kind regards,
Courtney
The Superdrug Mobile Team
Antwort von Superdrug Mobile
Hi Chinyere,
I'm delighted to hear you've found our activation process quick and easy! Thank you for taking the time to leave such a kind review and I'll be sure to pass this on to our team!
Sending you my warmest regards!
Many thanks,
Mateusz
Superdrug Mobile Customer Care Team
Superdrug is better than my …
Superdrug is better than my last network and hole lot better & cheaper superdrug mobile gets 5 stars thank you superdrug mobile
11. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Superdrug Mobile
Hi Paul,
Thank you so much for taking the time to leave this lovely review!
I am glad to hear that you are happy with the Superdrug Mobile service.
Your feedback is much appreciated!
I’m going to pass it on to the Superdrug Mobile team, and I’m sure you’ll make their day.
Thanks again,
Marta
The Superdrug Mobile Customer Care Team
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