Migration went very well, after a tricky start as entail wasn’t linked to account. Spoke with online chat many times to adjust the settings, on iPhone, many updates to switch phone off and on. Still... Mehr ansehen
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Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Had a couple of teething problems logging in initially, customer service on the chat were extremely helpful and sorted the issue with the help of the tech team! Great service!
Unternehmen hat geantwortet
I think this is the way to go, don’t pay your bill and your sim stops Working - no contract is better for lots of people. I gave 4 stars would have given 5 if there was a proper support line, when m... Mehr ansehen
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Due to a few issues relating to new H&B card number and phone sim - rewards have not been received. After some initial failed attempts to rectify previously, today - Marta via chat worked fast to fix.... Mehr ansehen
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Unternehmensdetails
Über Superdrug Mobile
Vom Unternehmen geschrieben
Contract-free plans with Superdrug Mobile
Enjoy the SIM-ple life with our flexible, SIM only mobile plan. Everything you need, plus lots of extra perks!
Superdrug Mobile runs on Three's strong and reliable network.
It covers 97% of the population, with fast speeds for browsing, gaming, downloading and emailing. You’ll also be able to enjoy 5G with Superdrug Mobile, where available.
Joining is easy
- Get your Superdrug Mobile SIM in store or online
- Activate your new SIM and set up your account
- Start using your calls, texts and data!
Enjoy Superdrug Health & Beautycard points
Vom Unternehmen geschrieben
- It's like half price... twice
- Get Superdrug points to spend instore and online! Activate your Superdrug Mobile SIM and we’ll add 50% of what you paid straight onto your Health & Beautycard as points to spend. And when you renew your plan for the first time… we’ll do it all again! It’s simple — just link your Health & Beautycard in your Superdrug Mobile dashboard to receive your points.
- Earn double points at Superdrug
- Superdrug Mobile customers get double points on absolutely everything in store and online. All. The. Time. That adds up twice as fast!
Roaming and International
Travelling in the EU is easy using your Superdrug Mobile plan.
Travelling within Europe
- You can roam on Superdrug Mobile, it’s all included as part of your plan!
- You can use up to 12GB of data as part of your allowance for free, as part of our Fair Usage policy.
- You’ll be able to receive calls from abroad when you’re in the UK.
- Once you've used 12GB of data you can buy more by purchasing a cash add-on.
Travelling outside of Europe
- You can roam and make international calls when using Superdrug Mobile if you purchase a cash add-on.
Kontaktinformationen
Vereinigtes Königreich
- help@superdrugmobile.com
- www.superdrugmobile.com
4,2
Gut
6776 Bewertungen
Bittet Kunden um Bewertungen
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So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Difficulty setting up
Difficulty setting up. Took days
Service bars are always low but I live in a village where it's hilly
25. September 2026
Antwort von Superdrug Mobile
Hi Samantaha,
Thanks for getting in touch, I’m sorry to hear you had problems with the activation!
So we can properly investigate the signal issue you're experiencing, can you send us an email to help@superdrugmobile.com?
We look forward to hearing from you and hope you're having a lovely weekend so far.
Thanks,
Carmen
The Superdrug Mobile Customer Care Team
often without internet
22. September 2026
Antwort von Superdrug Mobile
Hi there,
Thanks for taking time to leave a review, I’m sorry to hear you’re not happy with our service.
I’ve looked into this and I can see you have not contacted us about this so we have not had the chance to investigate for you.
If you get in touch, we’d love to help; just email us at help@superdrugmobile.com, or start a chat with us online at www.superdrugmobile.com.
Many thanks,
Carmen
Superdrug Mobile Customer Care Team
Phone stopped working My problem was sorted out and I was…
My problem was sorted out and I was able to carry on using my phone as normal, plus given a discount for three months as compensation for my troubles.
22. September 2026
Antwort von Superdrug Mobile
Hi W J Robinson,
Thanks for leaving us a review! I'm glad our team was able to help with your query and I'll be sure to pass your delightful feedback to them. I'm sure it'll make their day!
Have a great weekend!
Thanks,
Carmen
Superdrug Mobile Customer Care Team
Good price and so far enjoying it
21. September 2026
Antwort von Superdrug Mobile
Hi Geraldine,
Thank you for your reply.
I'm delighted to hear that you are satisfied with your SIM. I appreciate your feedback.
If there is anything we can help you with, please contact us anytime and we'd be happy to help.
I hope you have a lovely day!
Nice smooth change over to Superdrug…
Nice smooth change over to Superdrug mobile.
Customer Service kept me up to date
22. September 2026
Antwort von Superdrug Mobile
Hi Kevin,
Thanks for leaving us a review! I'm delighted to hear that your changeover went smoothly and I'll be sure to pass your delightful feedback on to our team. I'm sure it'll make their day!
Have a lovely day!
Thanks,
Mateusz
Superdrug Mobile Customer Care Team
Great value for money easy to set up
Great value for money easy to set up. Easy to keep my old number
21. September 2026
Antwort von Superdrug Mobile
Hi Darren,
Thank you so much for taking the time to leave a 5* review. We appreciate your feedback.
We are always here to help, so please connect with us if you need anything in the future.
I hope you have a lovely day.
Thanks,
Carmen
The Superdrug Mobile Customer Care Team
Antwort von Superdrug Mobile
Hi there,
Thank you for taking the time to leave us a review. I'm really sorry to hear that you're having issues with your services.
Please can you kindly contact us via email at help@superdrugmobile.com or start a chat with us online at www.superdrugmobile.com. We would love to help resolve the issue.
I hope you have a great day.
Thank you,
Courtney
The Superdrug Mobile Customer Care Team
Antwort von Superdrug Mobile
Hi there!
Thanks for leaving us a review.
I'm very sorry to hear your plan may have expired. We can certainly help you renew it.
Please open a live web chat with us by pressing the chat bubble icon in the bottom-right of our website, and our customer service team will be happy to help.
Thank you,
Jessica
The Superdrug Mobile Customer Care Team
Antwort von Superdrug Mobile
Hi there,
Thank you so much for taking the time to leave a 5* review. We appreciate your feedback.
We are always here to help, so please connect with us if you need anything in the future.
I hope you have a great day.
Thank you,
Courtney
The Superdrug Mobile Customer Care Team
I found that the network service very…
I found that the network service very poor. In the heart of London, I very often had no data. Since I was relying on data it was very frustrating. Very seldom did I have 5G service, mostly 4G with 1 or 2 bars and sometimes no service at all.
18. September 2026
Antwort von Superdrug Mobile
Hi there.
I’m sorry to hear you’re not happy with our service, I'd love to help!
I’ve looked into this and I can't see any contacts from yourself so we can help you resolve this.
Can you email us at help@superdrugmobile.com, or start a chat with us online at www.superdrugmobile.com so we can look into this for you?
Many thanks,
Carmen
Superdrug Mobile Customer Care Team
So far so good!
I’ve been on the network for a couple of weeks and so far so good. Very easy to set up and transfer my old number across.
18. September 2026
Antwort von Superdrug Mobile
Hi Anita,
Thank you so much for leaving such a great review!
We're so glad everything is going well and that you're happy with the network.
We are always here to help, so please don't hesitate to get in touch if you ever need any help.
Hope you have a great day.
Thank you
Carmen
The Superdrug Mobile Customer Care Team
Simple and effective
Simple to set up, costs were transparent and honest. It was also straightforward to end the rolling contract when we no longer needed it .
15. September 2026
Antwort von Superdrug Mobile
Hi Mr. W,
Thank you for leaving us such a kind review! We really appreciate it.
If we can ever help with anything else, please let us know.
Thank you,
Jessica
The Superdrug Mobile Customer Care Team
endless problems trying to make my…
endless problems trying to make my data work, .the phone worked ok . Usual problem these days, no one to speak to. It took a couple of weeks to get it work correctly.
12. September 2026
Antwort von Superdrug Mobile
Hi there,
Thank you for taking the time to leave us a review. I'm really sorry to hear that you have been having issues with your data not working.
Could you please get in touch with us at help@superdrugmobile.com with as much information as possible about what is happening and include the reference 5396978? I'd love to help investigate this further and resolve it for you.
Thank you,
Courtney
The Superdrug Mobile Customer Care Team
Superdrug Mobile Sim
I think this is the way to go, don’t pay your bill and your sim stops
Working - no contract is better for lots of people. I gave 4 stars would have given 5 if there was a proper support line, when my network stops working and everything is paid, it’s a bit rubbish having to chat or email for help when really there should be a number to call. Apart from that little well annoying thing I think a Superdrug mobile sim is great.
15. September 2026
Antwort von Superdrug Mobile
Hi customer,
Thank you so much for taking the time to leave Superdrug Mobile a review!
I am glad to hear that not having a contract is convenient for you.
I am so sorry to hear that you would prefer to communicate with us on the phone rather than via chat or email.
Your feedback is much appreciated! I’m going to pass your comments on to the relevant higher-up team to let them know.
Thanks again,
Marta
The Superdrug Mobile Customer Care Team
The switch over and moving my old…
The switch over and moving my old number was so easy and I think the deal I’ve got is great value thank you
15. September 2026
Antwort von Superdrug Mobile
Hi Nick,
Thank you so much for taking the time to leave such a nice review. We appreciate your feedback.
We are always here to help, so please connect with us if you need anything in the future.
I hope you have a great day.
Thank you,
Courtney
The Superdrug Mobile Customer Care Team
The transition back to Superdrug mobile…
The transition back to Superdrug mobile was made as easy as possible with very helpful customer service people when I had issues. Well done, customer service as it should be!
9. September 2026
Antwort von Superdrug Mobile
Hi Sue,
Thank you for leaving us such a kind review! We really appreciate it.
If we can ever help with anything else, please let us know.
Thank you,
Jessica
The Superdrug Mobile Customer Care Team
I was never able to login to the…
I was never able to login to the 'dashboard' - even after I tried signing up with my email multiple times and the guy who sold me the sim in the store watched and tried to help. Now I don't know if I'll be charged a monthly subscription or not ... I tried to chat with customer service and they never responded.
6. September 2026
Antwort von Superdrug Mobile
Hi Kite,
I'm sorry to hear about the issues you're having with the dashboard and that you couldn't reach our team. Our team is available from 8 AM to 8 PM, seven days a week, which is why you did not recieve a response from us when getting in touch at 5 AM.
Please get in touch via email at help@superdrugmobile.com or via live chat during the hours mentioned and include the reference #5388687. We'd be more than happy to look into this further for you.
I look forward to you getting in touch!
Warm regards,
Mateusz
The Superdrug Mobile Team
Antwort von Superdrug Mobile
Hi Pauline,
Thank you so much for taking the time to leave such a nice review. I am glad to hear you're happy with your SIM card.
We are always here to help, so please don't hesitate to get in touch if you ever need any help.
I hope you have a great day.
Thank you,
Vinnie
The Superdrug Mobile Customer Care Team
Really easy to set up and customer…
Really easy to set up and customer services are excellent: prompt replies to my two emails with clear instructions.
6. September 2026
Antwort von Superdrug Mobile
Hey Elle,
Thank you so much for leaving such a nice review. We’re going to pass on your comments to the team to let them know they did such a great job helping you out.
We're so glad to hear that the setup was straightforward for you, thank you for choosing Superdrug Mobile!
Thanks, and have an amazing day.
Kara
The Superdrug Mobile Customer Care Team
Great selection of products and great…
Great selection of products and great offers for loyalty card customers.
18. September 2026
Bewertung ohne vorherige Einladung
Antwort von Superdrug Mobile
Hi Mrs B Derbyshire,
Thank you so much for taking the time to leave such a nice review. I am glad to hear you're happy with our service.
We are always here to help, so please don't hesitate to get in touch if you ever need any help.
I hope you have a great day.
Thank you,
Vinnie
The Superdrug Mobile Customer Care Team
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