The Motor Ombudsman Bewertungen 

See existing reviews on the ombudsman's communications

I've already given feedback

The person on the phone could listen a bit more. And maybe repeat any information to make sure that they have the right reg for the vehicle that is being complained about

Long waiting times.
Unhelpful.

Great idea to address problems in car industry between consumers, retailers and manufacturers
Unfortunately poorly executed with inadequate resources and skills necessary to make this service effective. Requires more resource and better systems and planning.

Took too long from point of incident to start of process.
Agreed to goodwill gesture but heard nothing since.
I have only communicated via email. Not sure why I have been asked about a non existent phone call.
You kept on requesting information that I had already sent you.
Responses appaer to be AI generated in some instances.
Although the company in question admitted to its multitude of failings, an apology for their lack of professionalism as well as their rudeness would be appropriate in this case.

Excellent service provided

Did not resolve my complaint to my satisfaction.
My vehicle was in the workshop for 6 months of the 23 months that I owned it. The dealership who serviced the vehicle was excellent. The manufacturer hides behind the warranty. Because a buyer's contract is with a selling dealership and not the manufacturer under consumer laws you have to complain against them so unless you can prove that you were out of pocket or that the servicing was not carried out properly you have no case for compensation. In cases such as mine where a vehicle model has known problems the manufacturer should be purchasing the vehicle back through the selling dealership. TMO does not assist in facilitating this.
In my opinion I spent a lot of time in providing supporting evidence for a highly defective vehicle but TMO is too rigid. Manufacturers should be held to account not the dealerships.

You should be able to do minus stars .This company is disgusting .For over a year i have been waiting for a case handler and nothing .No feed back no letters,emails or phone calls then today i phoned them to see what is happening .Guess what they have already delt with the case and did not up held my case in stead Motoreasy the ripoff company won even though i had 100% evidence .This country is gone .Everyone is corrupt and the victims pay not the corrupt criminals .Motor ombudsman claim they contacted me but i have had nothing A year of my life wasted because this so called OMBUDSMAN couldnt be bothered to actually deal with a case just sweep it under the carpet .These corrupt companies know this .Send you to a OMBUDSMAN knowing it will take a year and they will win even when evidence is stacked against them .

Despite many many months of waiting i am still awaiting a determination.

Immediate response to my enquiry, but had to wait a few weeks for the case to be looked into. The e-mails were clearly understandable and polite, i just hope i get a positive outcome.

where do I start??
It took nearly a year and a bit, my case was not passed over when they got a promotion, many many phone calls, new case handler did NOT read my case properly or lost paperwork maybe? as they were fighting something that wasn't even mentioned on my case! so obviously they gave it to the Ford Company.
No I would not recommend the Ombudsman again, such a bad experience from start to finish!!

They won't take time to understand your case after waiting for a year or more. They're too busy to care for each case, esp if they are foreigners

Good people handling my enquiry, understanding and knowledgeable. Great service.

Agent listened well and understood quickly.

I was told today that they do not investigate complaints about customer service. That any investigation by them would take over a year.
So what’s will they investigate and a year? I could die before they did anything. Poetry in slow/ reverse motion? What a waste of money.

Contacted ombudsman in Jan and they took up my case after 6 months it was deemed I would get a refund from the company I was complaining about got it in writing the company agreed to refund my money however I am 9 months down the line with no refund I contacted the company getting nowhere - numerous emails and phone calls to the ombudsman with no update - now escalating matters as I am no further forward than I was in January

Recently had a call with a lady on the phone, in regards to a car rewind, and she was probably the most helpful lady in my whole time. It’s been a year I’ve been fighting a battle to rewind it and genuinely she made my day better. I forgot her name but once I remember I’ll be sure to post it.

Excellent customer service and knowledgeable