The Motor Ombudsman Bewertungen 

Whilst you could not deal with my complaint, you were empathetic, understanding, and listened.
You gave good advice and guidance of what I can do and who to contact.

Good clear advice polite staff helpful and friendly all round good service

My case is ongoing at the moment

You did not support me in my case. You were biased against me and said that Toyota was right and that they should repair the vehicle. However, they gave me a brand-new car with serious and very expensive problems, and they are still charging me money to this day. Did the person who made that decision really consider my situation fairly?

So easy to use and at the very least have someone take a manufacturer to task, thank you.

This score is based on my overall experience since bringing 2 cases to you, which has been with you for 3 and 6 years respectively.

Good service fast response to email

Took an extremely long time to respond. When I did finally get a response it did not make any sense whatsoever and I felt that they had not even read my complaint properly. I had submitted a lot of emails between myself and dealership and don't think they actually read any of them and then kept asking me to send evidence of my complaint!! Absolute waste of time and totally unprofessional!

The Motor Ombudsman is a great idea HOWEVER the process takes forever - so much so that you forget you;ve ever lodged a complaint. AT the end of the day, I think they are a little bit 'toothless' when it comes to the really important issues such as mis-selling on EV ranges.

Provided help and support when I had no response from the company O was dealing with these guy's do a fantastic job and I would definitely recommend using them

Useless time wasters - After months of my emailing and waiting they told me they could not help as useless Evans Halshaw were not part of their scheme!They could have told me that months ago and even just a week ago they asked me to propose a solution so I emailed them all the costs,mileage ,time and trouble etc which was a complete waste of time.They should have made it very very clear from their first acknowledgement email and later emails that said they were waiting and waiting to assign someone to help

understanding and helpful to set up new file

So far I've received a great service from the Motor Ombudsman. I've been kept up to date with my complaint with clear precise and easy to understand communications.

Without going through the motor ombudsman I would never had got reimbursed for the repair to my car from the warranty company.
It was long process , but it's a free service with i expect a high volume of complaints to deal with, but it's worth it if you genuinely feel you have been let down by the company you have a complaint with.

I’m still not happy about my car repairs the motor obinsman can’t do anything about it I’ve been to the citizens advice bureau sent a letter to the first mechanic that fixed my car that was shaking and told me because I didn’t take it back to them to fix iTool it somewhere else it’s not there problem but I can’t prove they messed my engine up and I was only sup to have a wet belt but they done all other things and charged me a load of money can someone plz tell me what I do now

The service has been good, the vendor in my case has not respected the authority of the motor ombudsman and not responded.