I work for a garage in West Bromwich and Neil who drops off rental cars for our customers is always super friendly and chatty. He’s clear when handing us over information, which is important for us as... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Very unprofessional and rude. Left my disabled parents standing in a tiny hot reception area, whilst the manager was on the phone for 45 minutes, didn’t even acknowledge their arrival - appalling c... Mehr ansehen
Unternehmen hat geantwortet
Jason and Corsa at the dudley branch, they were both very helpful, polite and friendly with the service that gave us, the customer service was first class and the staff were polite to us, they and we... Mehr ansehen
Unternehmen hat geantwortet
This company is awful..requested a car at 11:30 am to be delivered on July 31st. I am now at 13:50 on 3rd August and still no car. Deposit taken twice. No one answers phone. In a world where customer... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Thrifty Car Rental can offer a wide range of hire cars and vans within the UK. We cater for customers who require manual or automatic, compact or economy through to prestige and luxury cars and vans. Reserve your hire car or van online and see how much you could save with Thrifty Car Rental.
Kontaktinformationen
Scot House, Matford Park Road,, EX2 8AW, Exeter, Vereinigtes Königreich
- customer.service@thrifty.co.uk
- www.thrifty.co.uk
3,5
Akzeptabel
1234 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 97 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Stupidly left my wallet in one of the…
Stupidly left my wallet in one of the vans and they were helpful in getting it back to me. Good customer service from the Yeovil Branch
19. März 2026
Bewertung ohne vorherige Einladung
Antwort von Thrifty Car and Van Rental UK
Hi Chris,
Thank you for your kind review! We're pleased to hear that our team was able to assist in returning your wallet promptly. Providing helpful and reliable service is very important to us, and your feedback is greatly appreciated. We look forward to serving you again in the future.
Warm regards,
The Switch Team
Great service from both branches
Great service from both branches, glasgow to stirchley birmingham. New issues with the vehicle all the handover, many thanks to Brian from stirchley branch for making us laugh and recommending the correct size of van for next time
18. März 2026
Bewertung ohne vorherige Einladung
Antwort von Thrifty Car and Van Rental UK
Hi Mobeen,
Thank you for the fantastic review! We are really pleased to hear you received great service from both branches and that everything went smoothly with the vehicle handover. We'll be sure to pass your kind words to Brian - he'll really appreciate it! We look forward to helping you again and getting you into the perfect van next time.
Best regards,
The Switch Team
great service easy to deal with
17. März 2026
Bewertung ohne vorherige Einladung
Antwort von Thrifty Car and Van Rental UK
Hi Lewis,
Thank you for taking the time to leave us a 5-star review. We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon!
Kind Regards,
The Switch Team
Great service
Great service - Alan explained everything in detail and was very thorough. Will return when I need a car again
11. März 2026
Bewertung ohne vorherige Einladung
Antwort von Thrifty Car and Van Rental UK
Hi Dale,
Thank you for taking the time to leave us a 5-star review. We’re absolutely thrilled to hear that you were impressed with our efficient and high-quality service. Our team works hard to ensure every customer has an exceptional experience, and it’s wonderful to know we’ve succeeded in doing so for you. Your feedback motivates us to continue delivering the best experience possible.
Kind Regards,
The Switch Team
Very friendly service from abir as soon…
Very friendly service from abir as soon a I walked through the door, definitely would recommend this branch
9. März 2026
Bewertung ohne vorherige Einladung
Antwort von Thrifty Car and Van Rental UK
Hi Tayyib,
Taking the time to leave such a great review about your hire , has really made our day. We always aim to delight our customers with our customer service and our attention to detail. We look forward to delivering another excellent experience to you next time.
Kind Regards,
The Switch Team
We picked up a car from Alicante…
We picked up a car from Alicante airport. At the desk they pressured us into purchasing an extra damage waiver policy for £180.00 despite us arguing that we already had a policy with AXA and are already covered. They lied and said that our existing policy would not cover us for any damage to the vehicle. I had 2 kids with me and needed to get going quickly so just said yes to the extra excess but only later realised that this is a common Thrifty scam. There were no child seats in the car that we had booked so had to queue again to get those. I couldn't fit the child seat so I went and asked for help at the desk and was told that they can't help me, I basically had to beg to get help because one of the ISO fixings was stuck and wouldn't release - the guy at the desk came over to the car and sort of angrily banged the seat until it released and just seemed really annoyed that I'd bothered him. I left feeling horrible. Well done thrifty for getting an extra £180 out of me but I will never in my life rent with thrifty again.
8. März 2026
Bewertung ohne vorherige Einladung
Antwort von Thrifty Car and Van Rental UK
Hi,
Thank you for taking the time to leave a review. We are the UK franchise of Thrifty, and we only have information for rentals that have taken place or are due to take place in the UK. Unfortunately, this limits us in being able to address the issues which you faced. To ensure your comments reach the correct people you can add your review here https://uk.trustpilot.com/review/thrifty.es
Warm regards,
The Switch Team
John in the bournemouth branch .was…
John in the bournemouth branch .was very helpful and friendly helped me to sort my paper work out .I would recommend to my friends .very satisfied customer
2. März 2026
Bewertung ohne vorherige Einladung
Antwort von Thrifty Car and Van Rental UK
Hi Lisa,
Thank you so much for your kind review! We’re delighted to hear that John provided you with outstanding service. Our team consistently goes above and beyond to ensure our customers have a positive experience, and your feedback is a great affirmation of their hard work. If there’s anything you need or any way we can make your next visit even better, please don’t hesitate to let us know.
Best regards,
The Switch Team
Great service very easy and friendly to…
Great service very easy and friendly to deal with especially Paul
27. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Thrifty Car and Van Rental UK
Hi Stephen,
Thank you for taking the time to leave a review. It's always great to hear when our team have made a great impression. We would love to pass this feedback onto Paul directly so please let us know which location your rental was from.
Best regards,
The Switch Team
Great service can't go wrong 5 ⭐
27. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Thrifty Car and Van Rental UK
Hi Daryl,
Thank you for taking the time to leave us a 5-star review. We're so glad to hear that you were satisfied with our rental. Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us.
Warm regards,
The Switch Team
Excellent service
Excellent service, Brian at the Stirchley branch, kindly ran through all the details and was super helpful. Van was in excellent condition, fully auto with all the gadgets and a nice smooth drive. A very detailed survey with pictures of the vehicle both at collection and return.
26. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Thrifty Car and Van Rental UK
Hi Jonathan,
Thank you for sharing your positive experience at our branch. We're so glad to hear that Brian and the team was able to assist you. We’ll be sure to pass along your feedback to them—they’ll be thrilled to know they made such a positive impact! We’re grateful for your support and look forward to serving you again soon.
Kind Regards,
The Switch Team
All good Brian was very helpful
All good Brian was very helpful
26. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Thrifty Car and Van Rental UK
Hi Thomas,
Thank you for taking the time to leave a review. It's always great to hear when our team have made a great impression. We would love to pass this feedback onto Brian directly so please let us know which location your rental was from.
Kind Regards,
The Switch Team
VILE RENTAL BEWARE
Not for me!!! Accused of stone chip on windscreen & scratches to bodywork! Only used car twice now want me to pay excess £500! Dirty… B stards
18. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Thrifty Car and Van Rental UK
Hi Wayne,
Thank you for taking the time to provide your feedback. We know additional charges are never what you want to see at the end of your rental. Please contact our insurance team at insurance.department@thrifty.co.uk who will be able to confirm if any damage charges have been applied.
Kind Regards,
The Switch Team
Would use Thrifty over europcar
Brilliant experience with Thrifty. Really nice car. High spec. Europcar was uncomfortable. Issues with them. I would recommend Thrifty without question. Really nice people in their customer service department also. Thank you. Paisley branch
23. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Thrifty Car and Van Rental UK
Hi,
Thank you so much for your kind review! ! It’s always a pleasure to hear when our customers enjoy their experience. Your positive words mean a lot to our team, who works hard to provide the best possible service. We look forward to your next visit and can’t wait to continue serving you!
Best regards,
The Switch Team
Great service
Great service. Van was lovely to drive. Staff were so helpful, Allan in particular was very patient when the DVLA authentication took a bit longer than expected and we had to call them to sort out the issues. Would use again
20. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Thrifty Car and Van Rental UK
Hi Sarah,
Thank you so much for your kind review! It’s always a pleasure to hear when our customers enjoy their experience. We look forward to delivering another excellent experience to you next time you visit. Thanks for choosing to rent with us.
Best regards,
The Switch Team
5 stars
5 stars – Reliable and professional service at Brighton branch
Over the past few months, I have rented multiple vehicles (vans and cars) from Thrifty Car and Van Rental at the Brighton Trafalgar Street branch for various business and personal needs. The service has been consistently excellent.
Vehicles are always provided clean, on time, and in good condition. The process is straightforward, with transparent pricing and no unexpected fees.
Particular thanks go to the manager, Seven, who has been especially accommodating, professional, and friendly on every occasion. He listens attentively to requirements, offers practical advice without pressure, and efficiently handles any adjustments or queries.
I will continue to use this branch for future rentals and highly recommend their service. 5/5.
19. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Thrifty Car and Van Rental UK
Hi Mr Townsend,
Thank you for the fantastic review! We’re absolutely thrilled to hear that you were impressed with our efficient and high-quality service. We truly appreciate your loyalty and are so grateful to have you as a long-time customer. Your feedback always means a lot to us, and we’re thrilled to know that we continue to meet your expectations.
Best regards,
The Switch Team
Seamless experience
Seamless experience, really helpful staff who know how to treat customers. Highly recommended. Thanks to Abir and Yasir
16. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Thrifty Car and Van Rental UK
Hi Az,
Thank you for taking the time to leave a review. It's always great to hear when our team have made a great impression. We would love to pass this feedback onto Abir and Yasir directly so please let us know which location your rental was from.
Best regards,
The Switch Team
Insurance scammers
Insurance scammers. You can’t take the standard insurance if you don’t have a credit card (which many people don’t) so they just give you the premium without advising how much it will be. £130 taken from my account without any agreement for a days car hire. Absolute joke - they will be delighted that they are £130 up, but I’ll never book car hire with them ever again and I’ve told at least 10 people about the experience.
13. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Thrifty Car and Van Rental UK
Hi Darren,
Thank you for taking the time to share your experience. I’m sorry to hear how frustrating this situation has been for you. We understand unexpected charges are never something you want to see at the end of a rental. We would like to look at this in more detail for you, please get in touch at customer.service@switchcarrental.co.uk
Best regards,
The Switch Team
Steve was amazing
Steve was amazing, very friendly!
10. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Thrifty Car and Van Rental UK
Hi Izzy,
Thank you for taking the time to leave a review. It's always great to hear when our team have made a great impression. We would love to pass this feedback onto Steve directly so please let us know which location your rental was from.
Warm regards,
The Switch Team
Adnan in Stirchley has been very…
Adnan in Stirchley has been very helpful, polite and efficient
11. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Thrifty Car and Van Rental UK
Hi Suzanne,
We truly appreciate your kind feedback! It’s always a pleasure to hear when our customers enjoy their experience. . The team works hard to ensure every customer feels valued, and we’re thrilled that you noticed their dedication and care. We look forward to delivering another excellent experience to you next time you visit us.
Best regards,
The Switch Team
Really lovely experience with Abir
Really lovely experience with Abir. Friendly, helpful and swift!
10. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Thrifty Car and Van Rental UK
Hi Rachel,
Thank you for taking the time to leave such a positive review. We're glad to hear you had a great experience and found our team helpful. Your feedback is appreciated, and we hope to be of help again soon!
Best regards,
The Switch Team
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