TideWe Bewertungen 

Antwort von TideWe

20. Juli 2026

Hi,
We are truly sorry the zipper on your blind pops open right after zipping up, which brought you a terrible user experience. We also understand how disappointed you felt when your inquiries failed to get a response.

After checking our backend records, we could not locate your order or previous messages sent from you.
We are fully ready to properly resolve this issue for you. Could you please send your order number and a short video showing the faulty zipper to our official mailbox cs@tidewe.com? Our customer service team will follow up and assist you promptly upon receipt.

We highly value every customer’s experience and look forward to sorting this out for you as soon as possible.

Antwort von TideWe

10. März 2026

Hi,
Thank you for your interest in our product.
We're so sorry to hear you had trouble placing an order, and we sincerely apologize for the inconvenience!
Ordering on our website is really straightforward:
Simply search for your favorite product, select your preferred model, and click Buy Now to complete your order.
If you’d like to buy multiple items, just add them to your cart one by one, then go to your cart and check out all together.
If you still need help at any time, please contact our customer service team at cs@tidewe.com — we provide 24/7 support and are always ready to assist you!

Antwort von TideWe

9. Feb. 2026

Hi,
Thank you for taking the time to share your shopping feedback. We are very glad to hear that you are satisfied with the usage experience of the product itself, and we sincerely appreciate your trust in our quality. Regarding the delivery time issue you mentioned, we are deeply sorry.

Since the products you purchased are pre-sale items, we marked the estimated shipping period on the page, but perhaps we failed to convey it clearly enough to every customer, causing you to misunderstand the delivery time. This is indeed a place where we need to improve in information communication. We have relayed your feedback to the operation team, and will optimize the prompt for pre-sale products in the future to ensure that customers can understand the delivery time arrangement more clearly before purchasing.

At the same time, please rest assured that we always prioritize product quality and durability. The product you received was dispatched after strict quality control. We hope it can accompany you for a long time and bring you a continuous satisfactory usage experience. Time will prove its reliability.

Once again, we apologize for the poor delivery experience this time. We value every customer's feedback, which helps us continuously improve our services. If you have any questions or need assistance during use, please feel free to contact our customer service team. We will be at your service.

Antwort von TideWe

8. Feb. 2026

Hi,
Thank you very much for taking the time to share your user experience, and we sincerely apologize for the situation you encountered in the newly purchased jacket. We attach great importance to the feedback from every user and fully understand your disappointment when your clothing did not achieve the expected protective effect in adverse weather conditions.

Firstly, we deeply apologize for the waterproof performance issue you have reported. If our product fails to meet the requirements in actual use, we will carefully verify and continuously optimize it. Regarding the after-sales communication you mentioned, in order to follow up and handle it more accurately for you, could you please confirm if the order number is #602332? At present, we have not found the communication records corresponding to this order on the official after-sales channel.
To ensure that your issue is properly resolved, we kindly request that you contact us again through our official customer service email--cs@tidewe.com at your convenience, and attach the relevant order and communication details. We will arrange a dedicated person to verify for you as soon as possible and wholeheartedly assist you in handling it.

Thank you again for your feedback and understanding. We are always committed to providing users with high-quality products and services, and look forward to the opportunity to provide you with better solutions. If you have any other questions, please feel free to contact us and we will be happy to serve you.