TideWe Bewertungen 

Antwort von TideWe

8. Feb. 2026

Hi,
Thank you very much for choosing TideWe and taking the time to share your shopping experience. We attach great importance to every user's feedback and are glad to hear that your son really likes this heated jacket.

Firstly, we deeply apologize for any inconvenience you may have encountered during the purchasing process. We sincerely accept criticism that the experience of order confirmation and logistics tracking did not meet your satisfaction. We will continue to optimize the process and strive to provide you with clearer and more convenient services.

We noticed that you mentioned the issue of order status updates. The jacket you purchased is a pre-sale product, and our order confirmation email has indicated the pre-sale delivery date. However, the information may not have been conveyed clearly enough, causing anxiety during your waiting process. We are very sorry for this.
At the same time, regarding the logistics tracking method, you do not need to forcefully download any third-party applications. The logistics notification emails we send after shipment include both the order number and the tracking number. You can directly check the tracking information through the official website or channels of the courier company. We will further optimize the prompt instructions to avoid causing additional inconvenience to users.

Your feedback is crucial to us as it helps us identify issues and improve our services. We have conveyed your suggestion to the relevant departments.

Thank you again for your support and tolerance.

Antwort von TideWe

Veröffentlicht am 8. Feb. 2026

Hi,
Firstly, we sincerely apologize for the long wait and poor experience caused to you during the after-sales processing. You have spent several months communicating repeatedly, but have not been able to successfully solve the problem, which is completely inconsistent with our commitment and standards for customer service.

We have urgently verified and focused on following up on the situation you reported. According to records, we have immediately arranged to send you a new replacement product after receiving your photos recently. If you still have any questions, please feel free to contact us directly through our customer service email, and we will prioritize handling them for you.

At the same time, we have provided serious feedback to the after-sales and warranty departments regarding the communication difficulties and processing delays you described. We will conduct a comprehensive inspection of our internal processes, strengthen team training and response mechanisms, and prevent similar situations from happening again. Your authentic experience is crucial to us and helps us realize the shortcomings that urgently need improvement in the service process.

Thank you again for your feedback and supervision. We sincerely hope to have the opportunity to make up for the inconvenience caused to you and provide you with truly reliable products and services.

Antwort von TideWe

26. Jan. 2026

Hi,

We sincerely apologize for the poor experience you have had and for the delay in our response regarding the broken rods on your shelter. We are truly sorry for the inconvenience this has caused.

Since we are unable to retrieve your email and order information through this public channel, we could not reach out to you proactively. To resolve this as quickly as possible, please contact us directly at our customer service email: cs@tidewe.com.

To ensure the most efficient assistance, please include the following in your email:

Your order number.
Clear photos or videos showing the product issue (such as the broken rods).

Once we receive your email, our customer service team will promptly investigate and work to provide a solution as soon as possible.

We apologize again for this unsatisfactory experience. We look forward to your email and will prioritize resolving your issue.

Antwort von TideWe

29. Jan. 2026

Hi,
Thank you very much for taking the time to share your user experience. We are deeply sorry for the issue of "Cheaply made" that you mentioned. We are sorry that our blind did not meet your expectations, and this is by no means the experience we hope you will have.

We always value the feedback from every customer and take your suggestions seriously. Our product is designed to balance durability and practicality, but unfortunately we were unable to meet your satisfaction this time. If you are willing, we will further communicate with you via email to understand the specific situation and provide you with a proper solution.

Customer Service Email: cs@tidewe.com.

Your feedback is crucial for us to improve our products, and we will synchronize it with our quality control and production departments to continuously optimize product quality.

Thank you again for your reminder, and we look forward to providing you with high-quality products and services again.

Antwort von TideWe

29. Jan. 2026

Hi,
Firstly, we deeply apologize for your shopping experience this time. We are very sorry to hear that the battery package you ordered for your father was not delivered smoothly, and we feel suspicious and untrustworthy during our communication.

Regarding logistics and delivery issues: We fully understand your anxiety and helplessness when logistics information is unclear and weather conditions are inconvenient. We have provided serious feedback to the relevant teams regarding this issue and will optimize the coordination mechanism with logistics partners to avoid similar situations from happening again.

Regarding customer service experience: We sincerely apologize for the lack of professionalism and trust you felt during the communication process. Our goal has always been to assist customers in solving problems to the best of our ability, rather than adding to their troubles. Your feedback has been recorded, and we will ensure that every customer in the future receives respect and efficient support.

We apologize again to you and your father for this unpleasant experience. We will make serious improvements and strive to provide a better shopping experience.

Antwort von TideWe

20. Jan. 2026

Hi,
Thank you very much for being willing to share this unpleasant experience with us. Firstly, we express our sincerest apologies for the disappointment and unease caused by the fact that you have not yet received the heated jacket you ordered.

After preliminary confirmation, the "Movek" ordering channel you described is not our official authorized sales platform. We are very concerned that you may have encountered fraudulent websites or third-party scams that counterfeit our brand.

This is indeed a very frustrating and infuriating thing. We fully understand your feeling of being deceived at this moment. If it were any of us, we would feel the same anxiety and dissatisfaction. We are extremely outraged by criminals who use consumers' trust in our products to commit fraud, and have started collecting relevant information to prepare for further legal action to safeguard consumer rights and the reputation of our brand.

We apologize again for your poor shopping experience. Our official channels welcome your inquiries at any time, and we look forward to the opportunity to provide you with truly satisfactory and reassuring products and services in the future.

Wishing you all the best.

Antwort von TideWe

7. Jan. 2026

Dear Valued Customer,

Thank you for sharing your feedback regarding your Tidewe turkey vest. We sincerely apologize for the issue you encountered with the weak seat magnets, which clearly did not meet your expectations and affected your field experience. We appreciate you bringing this matter to our attention.

Since we are unable to access your contact information or order details through this public review, we kindly request that you reach out to us directly via our official customer service email [cs@tidewe.com]. Please provide your relevant purchase information, and our support team will promptly assist you and work to resolve the issue as quickly as possible.

We highly value feedback from every user, and your input helps us continuously improve our products and services. We apologize again for the inconvenience and hope to have the opportunity to address this matter satisfactorily for you.

Antwort von TideWe

15. Jan. 2026

Hi,
Thank you very much for providing such detailed feedback and for being willing to share your experience. We sincerely apologize for the quality inspection oversight you encountered when receiving blind. We fully understand how disappointing and frustrating it can be when you open a product with high expectations only to find it flipped inside out and missing accessories. This definitely does not meet our standard of providing reliable equipment for outdoor enthusiasts.

The details you mentioned, including the blind being flipped over, one side hook missing, and the possibility of existing customers returning due to installation issues, are very valuable information for us. We have made this case a priority and immediately submitted it to our relevant departments for thorough verification. We will also strengthen the inspection process for returned products to ensure that every re listed product undergoes strict testing and is in good condition.

In order to handle blind related matters for you as soon as possible, we will proactively contact you via email. Please check your inbox.
Customer Service Department Email: cs@tidewe.com

We apologize again for our mistake in the quality inspection process. We highly value customers like you who are attentive and willing to give us opportunities for improvement, and sincerely hope that this remedy will make you feel more at ease and happy using our products in the future.

Antwort von TideWe

15. Jan. 2026

Hi,
Thank you very much for taking the time to share your feedback, and we express our deepest apologies for the bad experience our blind has brought you. We fully understand your disappointment and dissatisfaction upon hearing that the front part of the blind has cracked, and the sense of space in the blind has made you feel cramped. This is definitely not the experience you were waiting for when you purchased our product, and we are very sorry about it.
Secondly, regarding the issue of poor service you mentioned, we also deeply regret it. The feeling of not being able to receive effective help when you encounter difficulties must be very bad. Even if you purchase through other authorized sellers, as a brand owner, we always focus on the product experience of every end user.

In order to provide you with practical assistance and investigate the product issues you have encountered, we need your assistance so that our product technical team can conduct a professional evaluation:

Problem details and pictures: Please contact us via email and provide several clear photos of the cracked part of the blind roof, which can help our technical team quickly determine the possible cause of the problem.
Order information: In order to facilitate our product traceability, please also provide the order number of your blind.
After receiving your message, we will immediately start processing it. We will do our best to coordinate a solution for you and ensure that your issue is properly followed up.

Customer Service Department Email: cs@tidewe.com

We apologize again for this unpleasant experience.

Antwort von TideWe

15. Jan. 2026

Hi,
Thank you very much for taking the time to provide us with feedback on this situation. We are deeply sorry that the chair you ordered has not been delivered yet, and as a result, we have missed the precious hunting season. We fully understand your disappointment at this moment, and we offer our sincerest apologies for it.

After receiving your feedback, we immediately conducted an urgent verification. To ensure that no details are missed, we would like to synchronize the current query status with you:

Regarding the order you mentioned: We were unable to find any order records in the system that were shipped on October 12th and included the chair you described. This is of great concern to us.
Regarding possible confusion: Based on our preliminary query, the system shows that we do have an order record related to the information you provided, but the products included are blinds. The order is displayed as successfully delivered.

In order to avoid any delay in your issue due to information bias and ensure that we can accurately solve the core problem for you, we will contact you via email, please check your inbox.
Customer Service Department Email: cs@tidewe.com

We apologize once again for the great inconvenience and terrible experience caused to you.