I bought a Lenovo ThinkPad in early June and wanted to use it for a while before writing a review. So far, it’s been completely reliable and trouble-free and I can’t fault it. The delivery and service... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Great service. Not only did I recieve an excellent condition laptop but their customer support was extremely helpful, as I said great service cannot reccomend enough. Delivery speed 9/10, Price 7/10,... Mehr ansehen
Device was delivered so quickly (next day!!) and in excellent packaging; not too much, not too little with a brilliant protective airbag around the device itself. Device was also in far better co... Mehr ansehen
So far so good. Good (human) interaction before purchase, arrived well packaged and a few days in, the laptop seems a good purchase.
![HP EliteBook 840 G8 i5-1145G7 [Quad] 2.60GHz 14" FHD HDMI USB-C 16GB DDR4 256GB NVMe Refurbished](https://businessunitproducts-images.trustpilot.com/64187b1b482efed8893926bd_300pxWide.png)
![Lenovo ThinkPad L590 i5-8265U [Quad] 1.60GHz 15.6" FHD HDMI USB-C DDR4 NVMe Refurbished](https://businessunitproducts-images.trustpilot.com/63cfce3c8d23338162990d65_300pxWide.png)
![HP EliteDesk 800 G4 Workstation Tower i5-8500 [Quad] 3.10GHz USB-C DVD 8GB DDR4 256GB NVMe + 1TB HDD](https://businessunitproducts-images.trustpilot.com/63905e892230f4c8dc96794d_300pxWide.png)
Unternehmensdetails
- Computergeschäft
- auch in
- Computer- und Zubehörgeschäft
- Computer-Großhandel
- Computerhersteller
- Geschäft für Second-Hand-Computer
Vom Unternehmen geschrieben
tier1 is the UK’s number one IT Lifecycle services organisation - with impact at its core. Founded in 1995, we have over 25 years of experience in IT. We are the best choice for refurbished Laptops, Desktops & Monitors, from top brands like Lenovo, Dell, HP & Apple. All our devices are refurbished in the UK at our site in Manchester and with trusted UK based partners. Based in the North West and South East of England we have over 70,000 sq. feet of secure CAS-S and List X MOD approved facilities and have a dedicated team of 125 people with over 1000 years of experience collectively. Our business model includes recovering IT equipment, refurbishing, re-using and reselling these devices via our valued partners and our own dedicated online store. Items that cannot be re-used are recycled in our workshop at HMP Hindley, where we offer training and qualifications to inmates as part of our 'Through the Gate' programme. Our ethos of ‘Reduce. Reuse. Recycle.’ remains central to all that we do. We work tirelessly to ensure there is minimum impact on the environment and that zero devices end up in landfill.
About tier1
Vom Unternehmen geschrieben
- FREE Delivery!
- All orders come with FREE Standard Delivery in the UK, with the option to upgrade to Express Delivery at checkout.
- FREE 1 Year Warranty
- Everything you buy from tier1online.com includes a FREE 1 Year Warranty. You can also purchase 2 or 3 year warranites for an additional cost.
- 14 Day Money Back Guarantee
- When you buy from tier1, we provide you with a 14 day money back guarantee incase you change your mind or if you are unhappy with your purchase.
- tier1 Refurbished
- Everything we sell is thouroughly checked and tested with Blancco, along with a battery health test too. All personal data has been securely wiped and all devices are restored to facotry settings.
- Good for your pocket, good for the planet
- Buying refurbished stops previously used laptops, desktops & monitors from going to landfill, giving them a new home. Saving both the planet and your pocket, at the same time.
Kontaktinformationen
59 Stanley Road, M45 8GZ, Manchester, Vereinigtes Königreich
- 0161 777 1007
- customerservice@tier1.com
- www.tier1online.com
4,8
Hervorragend
3241 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 50 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Good product
Good product. Accurate description regarding condition. On time delivery. Great value.
27. Mai 2026
Antwort von tier1online.com
Hi there,
Thank you for your feedback! We’re pleased to hear that you found the product arrived as described, on time, and offered great value.
Many thanks,
tier1
Excellent service
Immediate response from customer service about a cable issue and no quibble replacement. Excellent. Buying was great, easy and great condition when arrived. Only just set it up so I don’t know long term but it’s great so far. 87.8% health on the battery, which is fantastic for Grade B.
10. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von tier1online.com
Hi Toni,
Thank you for the detailed review! We apologise for the issue that you encountered but we're glad our customer service team quickly rectified the problem with the swift replacement.
We're pleased to hear that you found the buying experience easy and that the machine and battery health arrived in great condition.
Thanks again for the review!
Many thanks,
tier1
No fuss
No fuss, item delivered in less than 5 days so no complaints from me.
9. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von tier1online.com
Hi there,
Thank you for your feedback! We’re pleased to hear the order arrived quickly and that the whole process was hassle-free.
Many thanks,
tier1
Tier1online are always helpful
Tier1online are always helpful
Very pleased with the Grade B Dell high performance Precision laptop which is happily running local LMMs.
26. Mai 2026
Antwort von tier1online.com
Hi James,
Thank you for taking the time to leave this feedback, we appreciate it!
We're happy to hear that you are pleased with the refurbished Dell Precision machine and we hope it serves well.
Many thanks,
tier1
Great company! Highly recommended.
I bought a second hand desktop workstation computer from tier1online. I wanted to purchase from a reputable company and purchase a long warantee. They were very helpful- excellent communication throughout. After running into a minor issue, Customer Service was especially helpful in working with me to resolve the issue. First class device! Great price! Very engaged after sale assistance. Well done tier1online Customer Service!
5. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von tier1online.com
Hi Jonathan,
Thank you so much for your feedback! We're happy to hear that our customer service team was helpful with clear communication.
We're glad that we were able to resolve the issue that you encountered with efficiency thanks to the customer service team.
Many thanks,
tier1
Antwort von tier1online.com
Hi there,
Thank you for leaving this review. We're happy to hear that the machine you ordered matched your expectations.
We're glad that you are happy with your purchase and we appreciate your support.
Many thanks,
tier1
Very responsive customer support & quality laptop
Very responsive customer support. And great laptop! Works perfectly.
2. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von tier1online.com
Hi there,
Thank you for your kind feedback! We’re really pleased to hear that you found our customer support responsive and that your laptop is working perfectly.
Many thanks,
tier 1
Great price for a very good condition b…
Great price for a very good condition b rated Lenovo ThinkPad.
22. Mai 2026
Antwort von tier1online.com
Hi Stefan,
Thank your for the feedback. We're pleased to hear that you are happy with the value and the condition of the refurbished laptop.
Many thanks,
tier1
Reliable
Bought from them in the distant past, a good experience so bought again (thinkpad L590). Was grade B, apart from minor scuff marks to top was grade A. Reliable.
19. Mai 2026
Antwort von tier1online.com
Hi Andy,
Thank you for taking the time to leave this review. We're glad that we provided a good experience on your first order and we thank you for returning.
It's great to hear that our refurbished machines have been reliable.
Many thanks,
tier1
Great service, good products
We've been using Tier1 for a number of years for our office laptops. We've had good quality machine and the reassurance of a warranty too. On the one occasion a laptop developed a problem, the team at Tier1 solved it immediately with a replacement immediately. Such good customer service. This combination makes us return as customers.
13. Mai 2026
Antwort von tier1online.com
Hi there,
Thank you for much for the continued support over the years from all. We’re delighted to hear that our laptops have consistently met expectations and that the warranty has provided that extra reassurance.
It’s great to know that when an issue did arise, our customer service team was able to resolve it quickly with a replacement.
Many thanks,
tier 1
I've been using Tier1 for years now
I've been using Tier1 for years now. Grade A means grade A. Excellent. Fully working and tested.
1. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von tier1online.com
Hi Dave,
Thank you for your continued support over the years! We’re delighted to hear that our Grade A standard is high quality as expected.
Many thanks,
tier 1
Will definitely use again
The best circumstance to judge a retailer is how they handle things when something goes wrong. In my case, an order for a laptop, keyboard and laptop bag was great, except the keyboard was crushed. 10 minutes of online chat and it's all sorted. Incidentally, the overall packaging was in very good condition. The laptop was packaged very securely, so all that was great too. Reconditioned laptop (Grade B) was as described. Unsure how such an evidently badly crushed keyboard got put in the box too, but quickly resolved in any case. Will definitely use again, especially with new tech prices going through the roof at the moment.
1. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von tier1online.com
Hi Keith,
Thank you for taking the time to leave such a detailed review. And thank you for leaving the kind words on how we resolved the issue with the damaged keyboard.
We're sorry that the keyboard from the bundle arrived damaged but we're glad that our customer service team was able to put things tight for you quickly.
We're delighted to hear that the overall experience was good and that the Grade B refurbished laptop was as expected.
Thanks again for your feedback, we appreciate it.
Many thanks,
tier1
Always a great service,great price and…
Always a great service,great price and quality products.
18. Mai 2026
Antwort von tier1online.com
Hi Eric,
Thank you for your kind feedback! We’re delighted to hear you consistently enjoy our service.
Thank you for returning, we really appreciate your continued support!
Many thanks,
tier 1
Amazing purchase experience
Easy to find and customise the item I was after. Their price also is very competitive and they offer a great warranty, which is a key when purchasing a refurb device. Delivery was great too and quick! Highly recommended!!
16. Mai 2026
Antwort von tier1online.com
Hi Fernando,
Thank you for taking the time to leave this feedback! We’re pleased to hear that you found it easy to find a suitable machine. We're also glad our pricing and warranty gave you added confidence in your purchase.
It’s also great to know the delivery was quick and met your expectations.
Many thanks,
tier 1
Great Experience!
It hardly took any time to find exactly what our charity needed at an excellent price and the offer to extend the guarantee was very reasonable. Delivery was brilliant!
13. Mai 2026
Antwort von tier1online.com
Hi there,
Thank you for your positive feedback! We’re delighted to hear that you were able to quickly find the right machine.
Many thanks,
tier 1
Antwort von tier1online.com
Hi Cliff,
Thank you for your kind feedback! We’re really pleased to hear that you were happy with both the service and your refurbished laptop.
Many thanks,
tier1
Really pleased with my purchase
Really pleased with my purchase. My laptop was as described, but I was delighted, it was actually better than I expected for a grade C. Great packaging, very secure and with a speedy delivery. Excellent experience, would happily use this company again and also recommend.
11. Mai 2026
Antwort von tier1online.com
Hi there,
Thank you so much for your feedback! We’re delighted to hear that your refurbished Grade C laptop exceeded your expectations.
It’s also great to hear that you were happy with the packaging and delivery speed. We really appreciate your recommendation and are glad you had a positive experience with us.
Many thanks,
tier 1
Bought first Lenovo Laptop from them 6 years ago!
Second Lenovo Thinkpad I have purchased from Tier1 . The first was 6 years ago and is only obsolete due to Windows 11 demands.
I have absolute confidence in the company and all is good from grading description, presentation to safe prompt despatch. I have confidence this second laptop will be as good. I would recommend to friends and family.
7. Mai 2026
Antwort von tier1online.com
Hi Andy,
Thank you for your continued support! We're delighted to hear that your first refurbished ThinkPad from us served well for many years.
It's great to hear that you have confidence in our grading, listings and overall presentation as well as the fast despatch. We truly appreciate your recommendation!
Many thanks,
tier 1
Returned PC
Although I returned the PC, the process was straight-forward and the refund done quickly.
21. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von tier1online.com
Hi there,
Thank you for your honest feedback. While we’re sorry to hear the PC wasn’t the right fit for you, we’re pleased that our customer service team was able to handle the return and refund quickly and smoothly.
We really appreciate your kind words despite things not going exactly to plan. If you need any help finding a more suitable option in the future, we’d be more than happy to assist.
Many thanks,
tier 1
Top notch company
Top notch company, great communication, swift delivery and an amazing bit of kit! Thank you, I am delighted with my new to me laptop!
29. April 2026
Antwort von tier1online.com
Hi Pat,
Thank you for taking the time to leave this review. We're glad that you were happy with our communication and fast delivery. We're also pleased to hear that you are delighted with your refurbished laptop.
Thanks again and enjoy,
tier 1
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